Date Received: 2023-07-01
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: I have not received my social security money. I went on the SSA web site and according to them it was paid on XX/XX/2023 but direct express doesn't show this. I have a support ticket in Direct Express : Ticket # XXXX They are giving me the run around. Have been doing everything through e-mail. They told me to talk to SSA, then they said to call them, then they want more information.
Company Response:
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2023-07-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/2023 I noticed suspicious activity on my XXXX XXXX account which has my XXXX veterans benefits. I had to close the card and ask for a new one, which they are charging {$4.00} for. My account was compromised by thieves and now this company that controls my card, are stealing from me. Any charge applied to a XXXX veteran who has his account stolen from is sickening. Thank you XXXX XXXX XXXX XXXX
Company Response:
State: OR
Zip: 97756
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was incarcerated my home was burglarized my purse containing phone wallet direct express. Social security benefits card were taken and my check for XXXX was. Spent after submitting. My booking release paperwork police report and statement of charges I was denied. The money reimbursed to my benefits. I was incarcerated from XXXX XXXX my whole may benefits were spent my fraudulent charges case was denied
Company Response:
State: CA
Zip: 95835
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Due to my consumers report, that I requested and was aware of, theyre bank accounts, such as, Comerica Bank XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX that were opened under my social security number, with my identity. Including XXXX XXXX, I have not used XXXX XXXX since 2022. Its causing major problems with an active bank account that I actually opened myself, with XXXX XXXX XXXX XXXX, the bank locked my account because XXXX XXXX sent an alert, which is connected with Consumer Reports, that collect data from multi-million banks. This is a big problem because I never opened up an account until recently with XXXX XXXX XXXX XXXX. My identity has been used against me, & thats a federal crime, called fraud. This matter needs to be removed off my consumers report because it was not me. Please and thank you, lets fix this as soon as possible. I have a family to take care of, this is completely insane.
Company Response:
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XXXX, {$250.00} was taken out of my direct express account, I didnt notice it until XXXX when I checked my account to pay a bill, I called direct express , put a claim in, and a lady called and said her name is XXXX XXXX and that she was the navigator on my complaint! After researching, XXXX called me and asked do I know anyone at XXXX XXXX. Here in XXXX Florida. And I told her that it shouldnt be no other address connected to my account, I asked her what was going on, she said she couldnt not tell me, I said you mean this is my account and you cant tell me whats wrong. After XXXX did some more research, she gave me a check number, and said in 5, to 7 days I will receive my money back. The check number, XXXX, after two weeks, I called back no one seems to know where my money is, I have talked to so many people, I was told to called coamerica bank, they are the owner of direct express debit card. I called and talked to XXXX, she told me that my local branch requested the money and put a code XXXX, which was untrue, I went to social security office, and they didnt request anything, I had an appointment. If anything social security would have said something then, called direct express back, it is so much to this that I cant put everything on here, XXXX XXXX and my granddaughter is helping me I dont know too much about this on line thing, please help me get my money back, XXXX XXXX .
Company Response:
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Mother passed XXXX of XXXX Added me to account months prior. Never used account until I was instructed to pay bills for her and rent as she could not do it herself. Used her money which was about XXXX to pay bills as instructed and now company has claimed her debt belongs to me just because she told me to pay her bills using HER money. I have disputed this multiple times with company. They still insist on me paying a deceased persons debt that is NOT my debt. It was her money when it was used. I did not want an account with the original creditor but she added me to account.
Company Response:
State: MI
Zip: 48239
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-13
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: In XX/XX/2023, my ex boyfriend stole my XXXX XXXX debit card and took out a total of {$700.00} from my bank account. They sent me a new card but never refunded the money as they said they would.
Company Response:
State: TN
Zip: 37303
Submitted Via: Web
Date Sent: 2023-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: It's a complaint against Direct express which let someone hacked to my account and charged 3 times {$63.00} on XXXX an account which I don't have or ever used .They are saying I did this that I charged for this purchases and will not refund me the back charges to my account .please investigate this againt Direct Express and Comerica bank . thank you...
Company Response:
State: NJ
Zip: 07205
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I have a duplicate charge of {$44.00} for XX/XX/23 & XX/XX/23. I have called XXXX which is where the charge originated from and apparently it is Direct Express glitches ' that are causing the double billing. They collected on the XX/XX/23 charge and have not collected on the XX/XX/23 charge and do not intend to, per XXXX this is not longer a pending transaction and should have been credited back to my accoung I have called Direct Express several times over the last week. I actually waited on hold for two ( 2 ) hours and again for over an hour. You can not get through. I called Comercia bank as they are the bank which issues the card and they could not help and refused to even talk to me. Someone needs to be held accountable for this. I have tried to dispute the charge, but can not get through. Something is going on with the company. XXXX stated that it is XXXX XXXX and Direct Express experiencing this problem with double billing.
Company Response:
State: TX
Zip: 76135
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On the XXXX of XXXX I tried to call my bank and got no answer. The bank has locked my card and blocked my phone I can't get them to answer me. Just keep putting me on hold since Friday XXXX can I get thru to direct express bank to release the hold on my account
Company Response:
State: FL
Zip: 32404
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A