Date Received: 2024-01-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I reported my card & transactions last month on the XXXX it has now been over 45 days & I've gotten no where. I never received the questionnaire Direct Express mailed me so I was advised to submit a hand written statement which I did. I wasn't told any of the numbers for my claim to put on my statement so I left it blank. On the XXXX of XXXX I received a deposit for XXXX which is good yet I'm still missing XXXX so when I called Direct Express on the XXXX I was told it was to late for me to receive a provisional credit since I didn't submit documents come to find out my claim that I made was split into 2 different claims how would I even know that? So on the XXXX the lady I spoke with said she was sending over a escalation and they had until the XXXX of XXXX to decide if I'd get the credit or not. Well I never heard anything back then the beginning of this month I received a call from someone named XXXX stating she was a advocate with Direct Express and she'd be my main point of contact. Since that day I've never heard from her again. I keep getting the run around & I'm honestly over It. It shouldn't take this long an I don't understand why when I call and stay on hold for over an hour sometimes longer none of the reps can tell me anything that helps. They claim they don't know anything or they say just wait. Well this isn't your money so of course it's easy to say " JUST WAIT '' one person even told me " You just called yesterday why do you keep calling thinking you'd have an update ''. Please fix my issue & hire new knowledgeable CUSTOMER SERVICE REPRESENTATIVES!
Company Response:
State: CA
Zip: 92040
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: In progress
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: On Sunday XXXX XXXX XXXX I discovered a pending transaction in the amount of {$160.00} from my Direct Express Card which is managed by Comerica Bank I called to report the fraudulent transaction. Called and cancelled the card XX/XX/2023 and filed a dispute with Comericas dispute dept. I was told they would send physical questionnaire papers in the mail that needed to be sent back within 10 days. I called back a few days later and was told that I could submit an email instead of waiting on their paper questionaire, which I did with a photo of the explanation letter and screen shots with links to the perpetrators of the fraud. On XX/XX/2023 I received a letter saying it was resolved and the money was back on my card. However the card had been cancelled and I was issued a new card, so the money was never transferred to my new card account. They also closed the dispute saying no error occurred. On XX/XX/XXXX, I spoke with another dispute agent who said she would get it reopened and expedited and I should have the money on my new card within 3-5 daysit was not. Called back again and was told again it would be expedited and wait 3-5 days. I am still waiting. Comerica has only One number to contact them for anything, with hold times of up to and exceeding an hour. They do not offer call backs. This should be an easy fixthe merchant was not foreign, but is located in Utah. I have tried calling he dispute department back, but the call is dropped and I can not get through to them. Please help resolve this.
Company Response:
State: KY
Zip: 42071
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Direct Express enabled a imposter to hijack my account. They accessed and removed XXXX and XX/XX/XXXX. I was alerted as I couldn't get online to check my balance. Fully expected then to correct my account as I verified my id and within the XXXX ext XXXX weeks XXXX was due soon and needed. They accused me of being an accompliss. And denied Me any XXXX. I received a letter stating I would get XXXX and a extra months benefit {$4000.00}. This was XX/XX/XXXX and I was only behind XXXX 's rent. My land lord started eviction proceeding 's served me giving me until XX/XX/XXXX to respond. I was anticipating funds on the way. And another letter dated XX/XX/XXXX arrived again saying I was implicate in the fraud and said no funds would be related. Meantime the management company had put our notices I didn't receive about painting the strips on the parking lot on XX/XX/XXXX. I wast aware. And both my vehicles where empounded. I pawned all my valuable items to pay the fees to return XXXX vehicle. ( {$700.00} ) towed XXXX blocks and had the car for XXXX hour. I worked with a eviction agency all she could do was email the needed documents for me allow. To fill out the various motions to postpone the eviction. According to the courts I files the docs but was to late. As sherif hg ad locked me out. I lost 80 % of my property. I was able negotiate or beg to get a XXXX hours to gain access and gather what I could. I was homeless for a month and experienced a couple of breakdowns need to call help lines function through this ordeal. Currently have new empty apartment and paid double deposit due to credit records. Help XXXX
Company Response:
State: WA
Zip: 992XX
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: my money was stolen off my card in a withdraw ( direct express /Comerica ) a credit was given after failure to provide the paperwork to fill out the money was my non-garnishable SSI check fyi. i had to complete a handful of tasks. they gave me a credit mid-investigation where there knew all the facts then took it back 1 month later {$700.00} making it impossible to pay rent bills ect. i am launching an investigation if my funds stolen by direct express are not returned i already know they illeagaly work out of the united states.
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX took my money on XX/XX/XXXX my card got charged twice one payment i authorized for {$120.00} and one i did not for {$100.00} XXXX my card is through direct express they sent out paperwork for me to file a dispute i faxed it back to them on the XXXX of XXXX the claims department told me my provisional credit would be on my card in ten days and it's now XXXX XXXX i did talk to XXXX they made the same mistake on XX/XX/XXXX of XXXX and put back {$84.00} but wont refund my {$100.00} for XXXX.
Company Response:
State: WA
Zip: 99207
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I have been having the worst issues with fraud caused by an individual in XXXX XXXX. She has accessed my account and drained my funds. This has been ongoing for over 2 months now. I've reported the issue several times, but the fraudster keeps calling back and changing my address and phone number back to her information. After getting my 5th new debit card and disputing all charges, making an account passcode, the account was handed right back over to this individual and I can not get any assistance since I can not verify her email address or phone number. I was told today that they do not set up passwords for accounts, although the last person I spoke with that I thought I resolved this issue with, that the password would be required before any account changes could be made or any access to the account period. Apparently that was false because I am now locked out of my account. Because of this I am about to be evicted because I have not had access to any of my funds for 2 plus months.
Company Response:
State: AZ
Zip: 85213
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/year> XXXX, my check came in, I went to check my balance and saw that I only had {$48.00} well. I called the bank to ask what was happening and they told me there were XXXX transactions on my account and they gave me a phone number for the place that did the transaction canceled my card and told me to call back and tell him what I come up with will. I called the number and it was Pennsylvania 's licensing state licensing liquor. Department, and I've talked to them plenty times and they need a statement showing them what was taken for me, and how much the bank also took a {$110.00} themselves with no explanation. Why well, since they canceled my card, I've been trying for XXXX solid days. I can't get a life person on the phone. When I do get through it tells me. Call it non peak hours and hangs up on me. All my money was shaken by {$45.00} and I need. The company is willing to give it back to me if I can get what I need from the bank. But the bank I can't get through
Company Response:
State: UT
Zip: 84115
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: XXXX XXXX XXXX my XXXX is available. I went to arm my card had been cancelled. This is 8 times in 12 months. The next day I received 2 texts one asking if I changed my pin I replied no. Low card balance below XXXX XXXX The deposit was greater then XXXX XXXX Someone had illegally pulled the XXXX $ plus out of my account. Because my card had been cancelled and my pin number fraudulently changed I have been Frozen out from contacting anyone from direct express. Because this has happen so many times before I asked your service for dates times and change in protocol to prevent future abuse. I contacted the XXXX XXXX XXXX XXXX Department both then and now. I am asking for audio copies of all fraudulent acts. I want all addresses the criminals requested to send the new cards. I suffer from XXXX, XXXX and XXXX XXXX XXXX XXXX. I need my funds and sent photos of me, my id and my direct express card that I still posseded. I want them to either same day funds and card at there expense and reemburstment of all previous replacement cards. Obviously the protocol does not prevent this crime.
Company Response:
State: CA
Zip: 934XX
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have problems with my charges being denied. This first happened in the spring with me trying to make a purchase from XXXX online. This has happened again with me trying to buy renters insurance from XXXX. They keep not accepting my current phone number, which is XXXX Even though that was my phone number even on my previous card with them, ending in XXXX. I had had this phone number for over 5 years. I do not know of any other reason that they are denying the charges. I have tried to reach customer service and keep getting told " high volume '' " please call back ''.
Company Response:
State: CO
Zip: 803XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Response to Comerica false statement. I have experience financial abuse from Comerica. I closed the bank account. They had to pay me a XXXX XXXX check in which they failed to put in there statement. They closed all my accounts and they justified the behavior by saying that they could not prove my identity. XXXX XXXX stole XXXX, XXXXXXXX XXXX from me in XXXX. Comerica stole XXXX and closed my account putting false information on XXXX XXXX In which I lose XXXX, XXXXXXXX XXXX due to the issue of comerica. the checks I wrote was to pay my rent and they were starter checks in which the bank provided to me. If they were counterfeit the Comerica bank provide me those checks. In which should not be held responsible. I was in the process of putting my money into the account. When I talk to the fraud department and shared that they kept saying they had no record of the account I open. I could not take out XXXXXXXX XXXX from the ATm. I closed the account due to Comerica being to far and I could not get access to my money. That I put in the banks with cash. There was no fraudlent behavior. they are reporting on information that I reported in the past when I bank with them. I would like Comerica to know that I put in a complaint with the michigan attorney general due to the impact of this situation. It cause me to cry every day and almost got me evicted from my place. Due to Comerica, I could not pay bills or open up another bank acount. I would like them to removed information off the XXXX XXXX and provide me a check for XXXX or I will follow-up with a lawsuit. I have attached the check that comerica sent me for XXXX XXXX ask proof that my account was never in the negative. That I close the account.
Company Response:
State: MI
Zip: 49506
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A