Date Received: 2018-01-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: CoinBase ( XXXX XXXX XXXXwww.coinbase.com ) is proving to be completely untrustworthy. In my case I sent some bitcoin from another wallet to my CoinBase ( CB ) wallet on XX/XX/XXXX. The amount sent to the CB wallet was : XXXX It showed up in my dashboard at CB almost immediately. It was " pending '' as it can usually take up to a few hours to get confirmed and be officially available to me in my CB wallet. The problem is that it never confirmed. The protocol is for 6 confirmations to occur before it 's available to an end user. The block chain created for the transaction never got a single confirmation ( 0/6 ). It was like this for a week. During this time I called them on XX/XX/XXXX and actually got a CB support rep on the phone. She informed me that it was likely just because of the high volume that had occurred around the beginning of XX/XX/XXXX. She said there was nothing she could do, and that I would just have to wait for this to confirm and clear. I said I would wait the weekend and I expected it to clear over the weekend. This of course did not happen. Starting the next week on XX/XX/XXXX. What then would happen is the block chain transaction would disappear. Meaning the tracking hash and the entire transaction was now just gone. It still showed up as pending in my dashboard, but the transaction on their system was gone. However, it then showed back up a day later. It showed as a brand new transaction on the block chain and again with 0/6 confirmations. It did this at least a dozen times. Disappears, then reappears as a brand new transaction with no confirmations. I reached out to support a few times in panic. I was about to lose apx {$600.00} right before XXXX. Of course a single father can not afford to lose this. The support request is : # XXXX Of course I provided many details to this case via email ( support@coinbase.com ) to show them exactly what was going on ( including screen shots, exact amounts, dates ). They never provided me with another support case number. The only replies I got back were canned replies that were not even close to anything that would help me. Fast forward to XX/XX/XXXX. The block chain disappeared again, but now for the last time. It 's never come back and it 's now not even in my dashboard as pending. It 's just GONE! It was NOT sent back to the original source. So it 's simply gone. I suspect CB has these funds as it 's the only party that could. No additional help from them at all. Regardless of my many polite requests to please help me. I would accept almost anything, but nothing will be done to help me. They wo n't cancel it and send it back to the original source. They wo n't credit my account. They wo n't help me recover this money in any way. I am one of what appears to be hundreds if not thousands of people that lost money via CB. Wires being sent and never getting their virtual currency, funds never clearing, fees being levied that are unreasonable, accounts being locked out and funds being frozen and the list goes on and on and on! Just read the XXXX sub for CB support. It 's insane. The amounts that we are talking here must be in the millions. My {$600.00} is chump change, but this is just out of control. I have proof of all of this.
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XXXX XXXX, 2018, I initiated a wire transfer of {$4500.00} from XXXX XXXX XXXX to Coinbase Inc. ( XXXX XXXX XXXX ). BoA says this transfer was successful on XX/XX/XXXX. Coinbase Inc. has not credited the money to my account. After an initial, automated response to my inquiry I have received no response concerning my money.
Company Response:
State: MO
Zip: 63108
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On coinbase XX/XX/XXXX I sold I bitcoin at an exchange rate of {$12000.00}, {$190.00} in fees, {$12000.00} was supposed to be credited to my US $ wallet. I also sold some other digital currency in order to reach my daily {$15000.00} trading limit, which all cleared as normal and was able to wire those funds out of my account. My bitcoin is deducted from my account but the funds as of XX/XX/XXXX have not been credited. The transaction shows pending in history, but complete in my bitcoin wallet? I have filed numerous cases with XXXX and have not received any valid explanations, only automated responses. The email address they say to send requests for assistance to are disabled and, they claim no-one over the phone can help with deposit or wire issues. I have tried to contact them on XXXX, spoke to a rep on XXXX who never responded after I gave him my case id. My coinable case id # XXXX, the original transaction reference code for this transaction is XXXX. Also there is the tax issue I 'm not sure how to handle sold in XX/XX/XXXX but still have not received my funds in XX/XX/XXXX.
Company Response:
State: NM
Zip: 87505
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I sent a bank wire on XXXX XXXX in the amount of {$22000.00} to Coinbase. After several days I contacted them through their website ( recommended by Coinbase for complaints ) I have yet to receive my money credited to my account nor have the sent my funds back to me. It is now XXXX XXXX. My bank XXXX XXXX bank contacted their bank, XXXX XXXX Bank and their wire dept. and their wire/operations dept. confirmed that the {$22000.00} was posted to their ( Coinbase ) account on XXXX XXXX. That being said, wheres my money? As of XXXX XXXX my bank issued a wire reversal and reached out to Coinbase two different times with no response.
Company Response:
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX, 2017, My Coinbase account ( under my email : XXXXXXXXXXXX - Case Number # XXXX ) was unsuspectedly suspended. It is most likely due to a faulty chargeback from my bank. Since there is a debit in my account, I have tried depositing the proper funds to unfreeze my account. When I submit to deposit the proper amount of funds - it says the payment was cancelled yet my account says there is {$0.00} of debit I owe. So after, when I found out Coinbase has cancelled transactions with that bank account associated with the chargeback, I tried setting up another payment option, which I have verified through Coinbase. Since it still only says {$0.00} owed my account is still frozen and I can not pay off the original debit of {$700.00}. I have contacted Coinbase support via telephone and they told me my ticket was placed with a department specialist on XXXX XXXX. They have locked me out of my XXXX account so I can not even log-in to see my funds, which I ca n't even see if they are even there. I have heard nothing from Coinbase support since. I either need my my account un-froze so I can transfer funds from my XXXX account to my coinbase account or re-instate my XXXX Checking to deposit the proper funds. If by the time this message is received by Coinbase and I was finally able to deposit the funds owed, then promptly un-freeze my account. Thank you. - XXXX XXXX
Company Response:
State: NY
Zip: 10583
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Coinbase will not allow me to withdraw my money. This is a scam company that wont allow a bank account to be set up therefore unable to withdraw!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hi I can not get hold of Coinbase who have money of mine, I have emailed 11 times over the last 2 weeks with not one response. I have done everything they instructed but still nothing.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Coinbase Bitcoin Exchange Case # XXXX XX/XX/2017 I can not withdraw a XXXX of dollars worth of Bitcoin virtual currency because I no longer own one of two email addresses required in order for me to authorize the withdrawal via email. I submitted my initial request for assistance from Coinbase in XXXX and although I 've been told that there is a solution, three months later I have n't seen any progress whatsoever and have n't received a single reply to my requests for updates in over a month. BTC Vault XXXX BTC
Company Response:
State: TX
Zip: 78415
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XXXX/XXXX/17 I sent a bank wire deposit of {$1200.00} and has still not been a credit to my account on coinbase I called the customer service support number no response have been sending emails and keep getting automated emails giving me instructions how to do it and it still does not work I have followed every instruction that they required
Company Response:
State: UT
Zip: 847XX
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: 29 days ago ( XX/XX/XXXX ) I sent XXXX EUR via SEPA transfer to Coinbase however these funds are still not in my Coinbase account. In previous experience it has taken 1 to 2 days to arrive. I have provided the evidence of this transfer to Coinbase but no response from anyone at Coinbase since XX/XX/XXXX ( 24 days ago ).
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A