Date Received: 2021-02-22
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On the XX/XX/XXXX I deposited XXXX into my coinbase account. They said it was not funded by my bank and took XXXX of assets out of my Coinbase wallet in return. However, XXXX XXXX DID fund the transfer and they are mistaken. I contacted XXXX for 4 weeks and they are ignoring me completely. I filed a fraud claim with wells and won. Now they are strong arming me and locked my account saying that I must pay them the XXXX I won or else they will take it from me. They are going to steal back the XXXX grand from me again! Im so upset and really need help. XXXX
Company Response:
State: OR
Zip: 97401
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: ACCOUNT EMAIL ADDRESS : XXXX On or around XX/XX/XXXX, I ( a ) opened an account with Coinbase at Coinbase.com, ( b ) purchased cryptocurrency ( {$310.00} USD of LTC / 1 LTC -- reference code XXXX ) from Coinbase, and received a cryptocurrency bonus ( XXXX BTC ) from Coinbase. Afterwards, I set my account with Coinbase to use a two-factor authentication method ( specifically, a Yubikey ) for added security. Unfortunately, my Yubikey broke, and I can no longer access my account. On or around XX/XX/XXXX, I began making customer service inquiries to restore access to my account. However, Coinbase refuses to let me access my account! Coinbase asked me to create a second account, and verify my identity with the second account, as part of the account restoration process. I did this ( the account I created for account restoration purposes uses the email address XXXX ). But I still can't access my account and, in fact, just received an email stating that my account restoration process has been cancelled!!! In summary, as of right now, Coinbase is holding my financial assets, I can not access or transfer any of them, and Coinbase will not return them to me ( if there is a dispute as to whether I demanded that Coinbase immediately turn over all of my financial assets, consider this complaint itself a demand that Coinbase immediately turn over all of my financial assets ).
Company Response:
State: CA
Zip: 92660
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase withdrew money from my account without my authorization and then blocked me from their site. Its been six weeks and Ive tried contacting them literally every day with no response. They have {$38000.00} of my money and Im suffering from XXXX losses daily
Company Response:
State: CA
Zip: 91423
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Problem adding money
Subissue:
Consumer Complaint: My Coinbase account was blocked. On XX/XX/XXXX. I received an email from Coinbase that the block had been removed from my account. It never was. On XX/XX/XXXX I was told again by email my identity could not be verified and they wanted a copy of my drivers license, that they already had along with my Passport. I sent no less than 3 copies of my Drivers License it was accepted by the computer and said it was satisfactory. On XX/XX/XXXX I tried to sign into my account, it is still blocked. I sent the required documentation, my Passport, it was accepted yet my account is still blocked. On the same day I filed a customer service request to restore my account I have not received a reply. I tried to call but they do not have a customer service for anything except for accounts that have been compromised. I have been trying to have my account unblocked since XX/XX/XXXX. Two years and four months. This is my case number I received on XX/XX/XXXX Case # XXXX - Account blocked
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: XX/XX/2020 Coinbase I can't transfer my ETH cryptocurrency ( currently approx {$18000.00} ) from XXXX to XXXX in order to sell and settle my position to cash out. It's frozen. It keeps saying that I have NOT clicked APRROVE WITHDRAWAL on my co-signer email address which is a double security measure. I've received such email links on both e-addresses and verified, but it STILL shows pending approval. Coinbase is pocketing my money just like banks tend to do. The longer the process give more leverage for Coinbase to use. Bottomline, I can't retrieve my funds. In my opinion, it's as if it's been stolen from me, since they do not respond.
Company Response:
State: FL
Zip: 32940
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am the only authorized user of the account. I use it for investment purposes. I have had this account for 2 years. I have also used 2FA sign in since inception of the account. I did tremendous research before I chose Coinbase based on them saying at the time the had insurance in case you were ever scammed. On XXXX @ XXXX I signed into my Coinbase.com account. Everything appeared normal and I was doing my transactions when I noticed my balance was reducing quickly. I had 4 assets in the account. I had converted XXXX of XXXX to XX/XX/XXXX which the thief stole by transferring the XXXX via Coinbase Pro to an external wallet. I had XXXX of XRP which the thief stole by transferring via Coinbase Pro to an external wallet. I had XXXX in cash which the thief stole by buying Bitcoin and transferring via Coinbase Pro to an external wallet. I had XXXX in XXXX which the thief stole transferring via Coinbase Pro to an external wallet. The thief also stole 2000 from various smaller balances converting to ETH then transferring via Coinbase Pro to an external wallet. My portfolio value was XXXX and is now and went to XXXX. The amount stolen was XXXX Upon noticing my account was being reduced I went to my XRP ledger to see what was happening. I noticed within the transactions was a transfer to a Coinbase Pro account then a transfer to an external wallet. I DO NOT HAVE A COINBASE PRO ACCOUNT. I also noticed in my UI was a new blue button in the top right hand corner that said PRO, this had never been there before and it was not there then when I had regained access. As the balances continued to decline I got on the phone with Coinbase and had my account frozen thinking this would STOP the unauthorized transactions from happening. This was XXXX at XXXX. I was wrong. I regained access to my account XXXX at XXXXXX/XX/XXXX. I immediately went to look at the transactions which are time/date stamped and associated with IP addresses. I took screen shots and noticed that a different IP address was in my account at the same time I was the evening of the theft on XXXX. I signed in XXXX at XXXX and the thief signed in at XXXX XXXX using a different IP address. I also noted by sign out of XXXX at XXXX while the thief signed out after me XXXX at XXXX. So there was someone else in my account after I asked it be shut down. In addition while I was locked out between XXXX I received a communication from Coinbase saying I had become overextended and my credit application was denied. I did not do a credit app the thief did. I have emailed there help.coinbase email 36 times since this incident with no replies. I have sent them the documentation noting the losses and screenshots of the transactions per item showing monies being transferred to the Pro account then out to wallets and I don't have a Pro account. No communication. They don't have a phone number just an email. I have tried the principals of XX/XX/XXXXno response. I have filed an FTC report and aXX/XX/XXXX report. I am going to file a police report tomorrow. I I have no idea what to do I have had XXXX stolen from me and I can't even get a response from them. Do you have any suggestions for me?
Company Response:
State: TX
Zip: 77380
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi We made account on coinbase in XXXX They conducted an initial verification. We passed and purchased ethereum. Now when the crypto currencies gained value again. We tried to sell. But they put the account on hold for " Review '' Been 45 days. 4 attempts to make contact using their given contact info. Case # XXXX - I want to close my account XX/XX/XXXX, XXXX XXXX XXXX # XXXX - my account has been in verification stage for a month now!!! XX/XX/XXXX, XXXX XXXX Case # XXXX - I want to close my account XX/XX/XXXX, XXXX XXXX Case # XXXX - My account has been in review status for 7+ days XX/XX/XXXX, XXXX XXXX As per their rules and regulations XXXX XXXX XXXX Section 8 They haven't responded in 15 days. Crypto currency being volatile We have lost a mass $ XXXX To date the company has not responded or made any contact.
Company Response:
State: NY
Zip: 11418
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-20
Issue: Other service problem
Subissue:
Consumer Complaint: I have account with COINBASE for BITCOIN purchase and have invested about {$250000.00} and must have grown My account was working till XXXX XXXX and stopped working My 2 step Authenticator is not working I sent them multiple e mails and still COINBASE is not helping me to recover my account Will need recovery of my account Thanks
Company Response:
State: NY
Zip: 11040
Submitted Via: Web
Date Sent: 2021-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021, I opened up an account with Coinbase. The next day I purchased XXXX coins, totaling {$5000.00}. Only thing I had to provide was an e-mail address and confirm the computer. Coinbase allowed me to purchase coins immediately and drafted from my banks immediately as well. Also, I deposited an additional {$5000.00} into cash. Within a few days later I deposited another {$10000.00}. Never had to show them any other proof, Driver 's License, etc. A few days later go by, and somehow I am locked out of my account. not allowing me back in. I tried many times to reset passwords, etc. Coinbase even came back and e-mailed stating that there is another {$10000.00} in the account. The account is still active, the company will not allow me in, even after multiple times of proving my identity. I even have the XXXX authenticator that changes the digit code every 30 seconds. Changed all my passwords and verified with XXXX XXXX that my SIM card has not been hacked. Ran a virus check and followed all the steps. I have provided them photo ID 's and reset my password and even have a 2 Factor authentication set up. There have been a string of e-mails back and forth, and it appears that these are automated responses. Now I am locked out of my account without any recourse, as I have heard that once you are locked out, you could be in this cycle of opening and closing cases. I have attached the sequence of e-mails showing exactly all the communications, from set up to deposits, to purchases, etc. I removed the e-mail address and names as per your instructions. They rejected my account recovery, only to make me start over again. Please help me on this as I feel that the {$20000.00} is now gone. A US company based out of California in where I am in the dark. Thank you.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I transferred ( online ) {$16000.00} in crypto currency to my account at Coinbase Exchange. By mistake, I sent a form of curre ncy that Coinbase does not handle. Just the same, Coinbase accepted the deposit onto their deposit address. The currency was not deposited to my account, and it was not returned back to me. Coinbase now says it is gone.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2021-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A