Date Received: 2023-04-03
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: When you use ur debit card, ach withdrawals or withdrawals even deposits they arrange the transactions causing you overdraft the account and charge a fees.
Company Response:
State: DE
Zip: 19702
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: on XX/XX/ I was served with a charge from Citizens Pay for an XXXX XXXX XXXX Purchased at XXXX XXXX for a charge of {$1200.00}. It is now negatively affecting my credit report and I am hoping to have this record expunged. I have contacted citiens one and filed a complaint with XXXX Citiens One claims the account is now closed.
Company Response:
State: AZ
Zip: 85212
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-02
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I would like to file a complaint against Citizens Bank. I had a XXXX balance with them and requested that they close my account in late XXXX of XXXX. They did not close the account and kept charging me monthly maintenence fees, unknowningly sending my account to collections many months after the fact. I have attempted to call them to resolve the issue and they have shown an unwillingness to look into my prior phone calls, where I requested the account to be closed and was told that the account would be closed. To be clear, the monthly maintenence fees to keep the account open were the only debits on the account. My ability to open other accounts is being negatively impacted by a bank error that Citizens Bank refuses to rectify.
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2023-04-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I got a call from Citzens bank and it was a scam and they used XXXX XXXX to pishing money but my account was fine before this
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2023-04-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-01
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I open a citzens bank account in XXXX with a sign up bonus. Deposit direct deposit adding up to {$500.00} dollars in 60 days and {$100.00} bonus in debit card transaction which I did. My bonus suppose to hit XXXX. XXXX nothing. I called and they check everything out and said you met the requirements and give it until the end of day for my bonus if not call tomorrow. So nothing I called asked for supervisor and he tells me it suppose to be single deposit of {$500.00} I said no it said totaling, maybe your new offer said single deposit. I told him you guys are misleading people, and I'm gon na file a complaint and will be closing my account.
Company Response:
State: CT
Zip: 06614
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Between XXXX my information was wrongfully stolen, obtained, and used to fraudulently open, checking and savings accounts, multiple banking institutions, which I will provide as follows ; Citizens bank ( Charter one bank ) XXXX {$1100.00} XXXX {$650.00} XXXX {$390.00} These banks are not allowing me to open up a bank account with them because I am in XXXX and these banks are reporting wrong information about me and fraudulent accounts were opened in my name and with my identity.thanks to this person that stole my identity and I have made a police report and an identity theft report and I need these records removed or I will take legal action they have to be removed off of their systems and I need to be allowed to be able to open up a bank account so I can proceed as a regular citizen
Company Response:
State: FL
Zip: 34667
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: During the COVID-19 me, my wife lost our jobs so we had a hard time paying. They advised us to go into forbearance so we did in a process trying to find a best career that pays the best money so I became a XXXX XXXX and I created a XXXX business but Wife is now working at a XXXX XXXX and we have a XXXX year old girl I was explaining to the to the bank, citizens bank about a hardship, and how I can pay the mortgage I apply for the loan modification they dragged it out for two years they would not except any payments or partial payments. When I even had the money now the loan is over 30 % of the loan they said I never knew that so they were denied my loan modification. They keep telling me. Oh yeah, were going to help they the lies.
Company Response:
State: TN
Zip: 38125
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I had a account open with citzans bank checking and saving i got scamed by fake job they decided right then there to lock me out of my accounts and end relationship with me not giving me understand. And why they ended it. Now its been more the 4 months and had open claim they closed the claim and was cleared as that was correct they owe me money XXXX and still have not giving me money even though they have the understand of the claim but no commcations it Almost been 5 month and still no response I think I should sue them this kind messed up then I have to wait on the phone 2-5 hours waiting to speak to some sending me private message no correspondence. When they feel like then this guy recorded conversation ( I have all recipient 's for this ) this guy told me on the phone from citzans bank that it aginst the law to keep claim open for this long and he said he just got put on this case which is funny becuse I though they were working on it month ago meaning XX/XX/XXXX or XXXX I don't the exact date so now what do I do bring this bank to court? Have understand of what they are doing? I also have correspondence from the claim makeing statement they had the wrong bank and they are sorry and the bank will reach out to me whitch they have and then nothing since on email private correspondence whitch is wired
Company Response:
State: MA
Zip: 01844
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2023, I formally closed my Citizens Bank checking account by speaking to XXXX at the customer service line at Citizens Bank who made ministerial entries to close my account with a {$0.00} balance after I wrote a check to bring my account to {$0.00} a few days before calling. However, despite notices that I closed my account with a {$0.00} balance, I received a mini statement 40 days later apparently indicating that my account may still be considered open as I was charged a {$9.00} service charge on XX/XX/2023 which is inappropriate for a closed account. My account was closed on XX/XX/2023 with a {$0.00} balance. Kindly investigate and take required action as no further activity is allowed after closing on XX/XX/2023.
Company Response:
State: FL
Zip: 32836
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX I requested forbearance due to income issues due to XXXX. I received 2 extensions ( ended XX/XX/XXXX ) At that point I requested paperwork to see what my options were at that time, including but not limited to loan modification. I never received the paperwork. In XXXX of XXXX I requested the paperwork again. The only option I had at that point was a loan modification. I started the process and finally got it approved and settled in XXXX. I met all the requirements of the loan modification during the trial period. The loan modification was officially finalized on XX/XX/XXXX. SInce XX/XX/XXXX I have been trying to get dates and letters from Citizen so that I can refinance with another institution. I have even had conference calls with loss mitigation, customer service, my mortgage broker, and the perspective new lender outlining all the information that is needed, and STILL have not been able to get basic information that we need. We have even faxed the request to both customer service and loss mitigation, but to no avail. The information we need is : .1 The date of the end of the final forbearance .2 Documentation or confirmation the borrower applied and submitted documents at the end offorbearance. 3. We need verification demonstrating the borrower applied for modification at the appropriate times. 4. Timeline of application for modification and when the servicer approved the modification. 5. Payment plan prior to modification. We need to see the borrower met all forbearance and pre-modification agreements with the servicer.
Company Response:
State: NY
Zip: 11572
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A