Date Received: 2015-09-22
Issue: Making/receiving payments, sending money
Subissue:
Consumer Complaint: Our company sought to obtain a loan in the amount of {$250000.00} from XXXX XXXX, XXXX XXXX. We were required to submit a 1 % retainer for the loan, which would then finalize the requirements. Unfortunately, the firm located in XXXX, was conducting fraudulence and walked away with our money. XXXX XXXX evaded all contact with our company and never fulfilled the contract we had. *Enclosed you will find all supporting correspondence and receipts*
Company Response:
State: IL
Zip: 60618
Submitted Via: Web
Date Sent: 2015-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Seven years ago, I contacted CCO mortgage to re-financed my XXXX mortgage when my personal business sales started to decline. However, after four years and multiple denials for re-financing, in early 2011, I reached a point that I could no longer pay either my XXXX or XXXX mortgages in full. I then applied for a loan modification, and was turned down yet again by CCO. In XXXX 2011, with the help of XXXX ( XXXX ), I successfully obtained a loan modification on my XXXX mortgage, so I immediately contacted CCO to request their assistance to modify my XXXX mortgage since my XXXX mortgage had been modified. CCO told me they could not modify the loan because they had made a decision to charge it off, and the mortgage was no longer active and unavailable for modification ; however, they still expected to receive payment of the loan. CCO said the charge-off would be reported only once to the credit bureaus and that it would not be a recurring delinquent report, but I would have to make provisions for me to re-pay the loan without interest under a new payment agreement. I met with a CCO Mortgage representative, and made a new agreement for a monthly re-payment amount, and began making payments to them. However, the recurring negative reports started immediately and when I disputed them, they not only refused to discontinue the negative them, but also added a cumulative delinquent amount, and information that implied that the loan still active ( when they told me it had been closed out ), but that I was " X amount '' delinquent in my payments, and that amount increased each month. So, I am now in a position, when I 'm repaying a loan under a new agreement, but it 's being reported delinquent under my old mortgage loan number. CCO apparently is trying to destroy my personal credit on an on-going basis, but it 's also destroying my ability to obtain business credit where I have to be personal guarantor. In fact, XXXX XXXX XXXX closed XXXX of my business credit card accounts after reading the negative information that CCO 's derogatory reporting.
Company Response:
State: MD
Zip: 21114
Submitted Via: Web
Date Sent: 2015-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-21
Issue: Billing statement
Subissue:
Consumer Complaint: I opened an account with Citizens bank for a XXXX XXXX which had a 0 % balance transfer for 13 months. I paid every bill on time every month. I received my last paper statement dated XX/XX/XXXX - XX/XX/XXXX and paid it in full. I made several charges to my account in XXXX and XX/XX/XXXX but did not receive statements. I had to call Citizens on XX/XX/XXXX and told them I have n't received my statements. At that time I was told I requested paperless statements which I had not. I requested to have paper statements sent to me so I could take care of my payments. I was given my balance over the phone and paid it with the exception of {$64.00}. I reiterated that I had not requested paper statements and wanted my statements mailed to me. I was told it could not be changed. I received no more paper statements and in XX/XX/XXXX received the first of several collection letters stating I was past due on my account. I made multiple phone calls and spent literally hours on the phone trying to resolve this matter. All I wanted was documentation in the way of a statement for any debt owed which I never received. This issue has hurt my excellent credit rating and I feel is an unfair business practice by refusing to issue statements in the mail. I was actually told I would be charged a fee if I wanted paper statements!
Company Response:
State: PA
Zip: 15227
Submitted Via: Web
Date Sent: 2015-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-21
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: My first issue concerns the length of time it is taking to settle this refinance. On XX/XX/XXXX, I filed an loan application with Citizens Bank for re-financing my home. It 's now XX/XX/XXXX, and I still do n't have a closing date. They tell me this is because of delays from Underwriting. Second issue : They are now insisting that I remove security bars from " all '' the basement windows in my home because they say these security bars pose a " safety issue '' rather than just removing the bars from XXXX window per room in the basement, thus addressing any safety concerns for a quick exit. Besides, I do n't see how this is any part of their concern, as this would be something that would addressed by a homeowner 's insurance company, who regularly do hazard inspections. They say this is the Underwriter 's request. Third issue : This mortgage was originally obtained through Citizens Bank in XX/XX/XXXX, but then a few months later, I got a " welcome letter '' from XXXX. that they were now servicing the loan. I forwarded this welcome letter to Citizens Bank last week, as they said it was my responsibility to provide proof of which bank now holds the lien on my property. Now they are telling me, that that is not enough and I should obtain more information from XXXX. Is n't this the job of the title company assigned to my file or should n't the employee of Citizens Bank, who is handling the loan subordination take care of this? My fourth and final issue is that they are now quoting me over {$11000.00} in closing costs, for a refinancing on a {$610000.00} loan. That seems very high to me.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2015-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-19
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I attempted to open up a checking account online with Citizens Bank. Through their account enrollment site, I initiated a transfer from my savings account ( from an external bank XXXX to fund the Citizens Bank account. After pending for two days, the funds were denied. I immediately contacted the external bank inquiring why the funds were not released to Citizens Bank. The external bank indicated there was no record of a transfer. The external bank representative indicated that Citizens Bank likely coded the transfer incorrectly as a XXXX account instead of a savings account. This was the most likely scenario since the routing and account number was confirmed accurate. I presented this information to Citizens Bank. I spoke with XXXX different customer service representatives who all indicated the Bank was not responsible for the failed transfer and further demanded payment of a fee imposed due to the failed transfer. Citizens Bank terminated my account and access to their online banking portal.
Company Response:
State: NJ
Zip: 07960
Submitted Via: Web
Date Sent: 2015-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-18
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: My bank charged me {$36.00} every time I used my Debit/credit card for a transaction when I did n't know my account was in overdraft. They never notified me that I was in an overdraft status. My overdraft fees are approx {$320.00}. I called and had them turn off my " Overdraft Protection '' on the debit portion, but they sated that I cant turn it off on the credit card portion and I would continue to be allowed to charge and would just incur a fee of {$36.00} each time I did so if my account was in overdraft.
Company Response:
State: PA
Zip: 194XX
Submitted Via: Web
Date Sent: 2015-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Round or about XXXX XXXX, 2015 I had a XXXX. She was not able to return to work. I am is XXXX years old, however, I could not retire completely due to financial obligation. My XXXX caused me to go into complete retirement,. I can no longer walkout with aid. In XXXX 2015. I submitted an application for home modification, it was denied for lack of the XXXX being submitted timely. I submitted another application it was denied, due to lack of food assistance proof. However, I am sure the proof of assistance was faxed by another family member. Please can someone help in this matter.
Company Response:
State: MI
Zip: 48227
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-17
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I went into the Citizens Bank in XXXX. Located at XXXX XXXX XXXX XXXX XXXX to see about banking rates because as you know I have had allot of problems with XXXX. They are right across the street from XXXX. When I walked in a was welcomed by a XXXX XXXX XXXX she is suppose to be a XXXX Banker XXXX ID # XXXX XXXX # ( XXXX ) XXXX Fax # ( XXXX ) - XXXX When I asked about there banking I was not going to take out an account I just wanted to know rates and she said let me check your credit she said you qualify for a credit card with a {$4500.00} dollar limit she said we are running a promotion right now and there is 0 % interest for the first year on what ever you spend although you have to pay this off within a year. She then said do you have any other credit cards that you owe money on. I said yes I do owe a small fee of a few hundred dollars on a XXXX XXXX XXXX XXXX credit card. I asked her again I said are you saying I have to pay no interest on this card with Citizens bank for the first year she said again XXXX I am XXXX telling you the truth this lady XXXX XXXX said no its our promotion and its for the one year no interest at all on the card. Even on purchases she said although there maybe a small fee to transfer the funds over to this account I said ok let me think about this and call my bank so I did and I told my bank XXXX XXXX XXXX XXXX at XXXX and explained to them about this offer and to not cause any problems I said Citizens bank is running a promotion for one year on all transactions with 0 % interest and I would like to take this offer. They said watch out there is most likely a fee to transfer the funds over to them. I said they said it would be a small fee. So I called XXXX XXXX XXXX and said I will do it if it is no interest for a year lets go ahead and do this she said there is a fee of {$49.00} dollars to transfer the funds to this account. I said ok are you sure there are no fees for a year she again said yes no fees although again she said get what you have to with our card and make sure you pay it off within a year and then cancel it is exactly what she said. So I transferred the {$450.00} dollars over to there bank and I did some transactions for about a month on some things I needed. I then wanted to see my statement and when I looked at it today I seen a interest charge of almost XXXX dollars already. I was really shocked when I called the bank and asked for a manager and told them what are you doing this is suppose to be interest free for one year. This is what XXXX XXXX said. They said no its a 17 % interest charge on all purchases now I flipped out. I said who would transfer funds pay a fee and transfer from a card that 's at 4.99 % to a card at 17 % right there they gave themselves away I really do not care anymore I have had it with this abuse. This women pulled criminal act upon me and I am not happy at all. I am enclosing a snap shot of my statement and you can see the part were its says interest charges. Regards XXXX XXXX
Company Response:
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2015-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-16
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I have had a checking account with Citizens Banks since 2006. The terms of the account was that if I have direct deposit from my paycheck the account was to be free of charge. Recently, I have noticed that I am being charged a servicing fee of $ XXXX/month. I would like to close this account and have all these fees waived since that was not part of what I agreed to. I have already cancelled my direct deposit from my payroll. I feel the charges are inappropriate and taking advantage of the consumer. Also, I have tried to change my name many times and they keep loosing my information. My new name is XXXX XXXX XXXX, no longer XXXX. I will attach a copy of my drivers license.
Company Response:
State: VA
Zip: 231XX
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Background : I have several rental properties. XXXX of which have mortgages held by CCO Mortgage. The properties are:169 XXXX XXXX XXXX, XXXX XXXX CCO account number XXXX. XXXX XXXX XXXX, XXXX. CCO account number XXXX. XXXX XXXX XXXX XXXX, XXXX. CCO account number XXXX. Problem : In XXXX of 2015, I made a payment to XXXX mortgage for XXXX rental property mortgages. The payment was made by mail and included the monthly statement coupons. It took me a while to figure it out, but CCO applied XXXX payments to XXXX XXXX XXXX XXXX in XXXX and applied no payments to XXXX XXXX XXXX XXXX in XXXX. A third property, XXXX XXXX XXXX in XXXX was properly allocated. In XXXX, I noticed that I had received XXXX statements for the XXXX XXXX and none for the XXXX XXXX property. I sent the proper payments to XXXX, marking up the extra statement coupon for the XXXX property to indicate that I was paying the XXXX XXXX property. Again, the XXXX XXXX payment was misallocated to the XXXX property. Attempts at resolution : At that point, I began trying to deal with the customer service people at CCO mortgage to attempt to resolve this. Despite many assurances that this would be fixed XXXX a simple reclass of payments should have been simple ), it was n't. Instead, I started receiving harassing mailings and calls from the collections department. I was promised return calls from CCO mortgage management to resolve the problems created by the misallocations. These calls never came. Sometime in XXXX, I received a letter informing me that the XXXX XXXX XXXX property escrow account was over allocated and that I was owed over {$2000.00}. CCO would not refund this money as my account was called " delinquent ''. I called the escrow department of CCO and explained the problem, but they refused to release the excess escrow funding as customer service coded my account as " delinquent ''. I then instructed CCO to apply the withheld escrow to cover all XXXX payments ( the escrow overage was equal to more than the combined monthly payments of the XXXX accounts XXXX. I expected them to refund any late fees and correct any credit reporting issues. I was asked to submit this is writing to a XXXX XXXX. I did so by fax, on or about XXXX. She never has responded to me. To date, I continue to receive harassing mailings and collection calls ; and despite many requests for a manager to return my call and go through this all, none has come. Instead, the burdensome mailings and calls keep coming. My CCO file should be full of dozens of notes and each time I speak with a CCO person, I am advised that all calls or recorded. These materials should all be discoverable, if need be. I have spoken to CCO personnel roughly XXXX times. Current status : CCO 's position is that all three mortgages are delinquent. CCO refuses to release my XXXX XXXX escrow exceedance. CCO is still assessing late fees. CCO has reported delinquencies to credit reporting agencies. CCO has not responded to requests more management intervention. CCO has not responded to my various complaints. CCO continues to call several times per day, but the callers are call center people, not managers. After months, CCO did reverse the original mistake they made, back in XXXX. Currently, the XXXX XXXX payments are due on all three properties. However, if they are paid, CCO will most certainly misapplied payments again and the problems will only grow. Therefore, I am not making any payments until such time as CCO has corrected the money I have already sent them. I have the funds to pay the mortgages. I have the desire to resolve this.
Company Response:
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes