Date Received: 2023-09-09
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I received an offer in the mail along with a change of address I submitted with XXXX. It came from citizens bank asking me to open a checking and savings account with a promotion. I went to the website and put in all my private information as requested. I was surprised that I was denied with no proper explanation. i have never been rejected for a checking and savings account. I gave this company my private information in exchange for an account as they offered me just to receive nothing in return. As a consumer if i am offered something in exchange for my private information i expect to receive it. This seems like a tactic to collect people private information without giving anything in return. This is predatory because i know that there is no reeason for me to get refused.
Company Response:
State: NY
Zip: 11203
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: We have been the victim of unauthorized credit card charges by people/companies that were never given permission to do so ( theft ) for which we reported these issues to the special Citizens Bank XXXX XXXX XXXX who promptly closed our card and told us theyd reissue a new one, causing us major inconvenience. However even though we are supposed to get provisional credit right away due to these thefts ( backed up by complaints to law enforcement ), the cheap, miserly, and dishonest bank is not issuing these provisional credits even though we timely reported them and now its been weeks. The case numbers are XXXX for at least {$2500.00} if not more, and case nos XXXX XXXX XXXX for {$650.00} plus. Please urgently investigate and advise.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: XX/XX/2023 at XXXX open an online account -- deposited XXXX
Company Response:
State: MD
Zip: 20705
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I have received targeted promotion to open a checking and savings accounts with Citizens Bank NA ( attached ) and get {$300.00} bonus on both if I follow the rules which I did. See account transactions for reference. Since never got the bonus, I have contacted the bank and case was opened to investigate the issue ( see attached ). The reply was that I didn't qualify for bonus since I was withdrawing my direct deposits from my checking and checking account closes after 10 days if {$0.00} value. I get my salary every two weeks and if checking account is closing after 10 days of zero balance it makes it unreasonable. Regardless of checking account promotion, I also never got my {$300.00} for savings account where I have tied up {$15000.00} for more than 3 months with virtually zero interest instead of getting market 4.3 % APR in other banks. There is no dispute that I followed all the terms of the offer for savings bonus, see all the transactions attached. This dishonest behavior engineered to make people deposit and hold substantial amounts of money with 0 % interests rates while not providing them promised payout. I hope you can address this unethical and probably illegal way of conducting business.
Company Response:
State: NJ
Zip: 07410
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023, my CITIZENS account was accessed by a bank teller without my authorization. The bank gave my bank account information to someone who is not authorized on my account, without the debit card for the account in question. The bank never contacted me regarding this error.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 I looked up my my bank account saw charges thats I did not recognize I call the bank citizen bank dispute all the charges ranging from XXXX XXXX {$500.00} all total {$30000.00} thats from my personal account my business account was {$6200.00} all charges was from same company they said they gone investigate they refunded my business account money {$6200.00} but they refusing refund my money from my personal account
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Back in XX/XX/XXXX, XXXX installed an alarm for me. I was dissatisfy with the result and service and equipments were returned as instructed. They claimed the never receive it and demanded payments. Because I was going through so much with my husband who undergone a XXXX XXXX followed by a XXXX, I didn't follow through and allowed them to get payments. I was dealing with too much. XX/XX/XXXX, I received an email stating that there was a missed payment. It was because the card was lost and account had changed. I called and provided them a new card along with the balance which I will attach the email. I was told they will send me a paid receipt which I never received. Instead, they sold my account to a third party who placed the account for collection. And, they are asking for more than what the alarm original cost. Now, not only I never received the service from XXXX, returned their equipment, paid them in full. Now, they got money from another company and allow them to come after me for the full amount again. That's in sane.
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am writing to file a formal complaint against Citizens Financial Bank regarding their lack of response and action in addressing a grave incident involving the unauthorized withdrawal of funds from my bank account via XXXX XXXX XXXX. An amount of {$11000.00} has been unlawfully transferred from my account without my consent, and the bank has shown no willingness to address this severe offense. On XX/XX/XXXX, I found the unauthorized activity on my bank account and immediately dialed XXXX to report the matter to the bank 's Customer Support Team representative XXXX. During the call, the representative requested relevant information and assured me that a response would be provided by email within 10 days. However, it has now been 17 days since my initial contact, and I have yet to receive any communication or email from the bank regarding the status of my case. In an attempt to seek clarification and progress on my case, I made another call to the bank on XX/XX/XXXX. To my astonishment, I was informed that there was no record of my case, and the representative abruptly disconnected the call without offering any assistance. It is deeply distressing to encounter such unresponsiveness and disregard for my case, especially considering the seriousness of the matter. As a concerned consumer, I believe it is imperative to bring this issue to your attention and request your intervention in ensuring that Citizens Financial Bank fulfills its responsibility to address this fraudulent activity promptly and appropriately. The unauthorized withdrawal of funds from my account has caused significant financial hardship, and the bank 's lack of response and action has further exacerbated the distress I am experiencing. I kindly request the Consumer Financial Protection Bureau to investigate this matter thoroughly and hold Citizens Financial Bank accountable for its failure to address this issue promptly. I seek your assistance in ensuring that the bank provides a comprehensive resolution, including the recovery of the funds that were illegally taken from my account. I trust that the Consumer Financial Protection Bureau will take this complaint seriously and initiate appropriate measures to address this issue. I kindly request regular updates on the progress of the investigation and a prompt resolution to rectify the financial losses I have incurred. Thank you for your attention to this matter. I look forward to your prompt response and the resolution of this complaint.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: I got an email this morning at XXXX XXXX from Citizens bank saying I opened an account and deposited 1 dollar into it. I have opened any new checking accounts recently so I am unsure how this got opened.
Company Response:
State: GA
Zip: 30312
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I receive a monthly pension payment from XXXX XXXX XXXX XXXX XXXX that is credited to my checking account held with Citizen Bank. The payment for {$2100.00} that was due on XX/XX/23 was never credited to my account. I have spoke to both the bank and the pension group and although these entities are within the same institution no one has been able to tell me where is my money. I have had at least 5 conversations with 4 different peoples at no avail. During last conversation with a supervisor was told to wait for up to 5 business days for an answer. Citizens Bank seems to engage in unfair and deceptive practices. In my opinion this in an internal matter that should be resolved immediately instead of sending customers in limbo. I have bill scheduled and if my pension is not credited immediately I risk penalties as well as credit score adverse actions. Please help
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A