Date Received: 2017-12-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I bought a car on XX/XX/XXXX and gave permission for XXXX XXXX to pull my credit. Not only did XXXX credit pull my score, but 5 other companies pulled my credit for hard inquiries without my permission. I have worked hard to bring up my credit and this is bringing my score down significantly. I did get the loan with XXXX XXXX, but I did not authorize these other pulls. XXXX XXXX XXXX XX/XX/XXXX Citizens One XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX I contacted XXXX twice to see why this happened and was never given an answer and could not get any information. I am very upset about this. I monitor my credit daily. Please help me to fix this problem. XXXX XXXX
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2017-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I can appreciate the bank letting me overdraft at times to cover some of my bills but I think double and triple fees on the same over draft can be over charging a consumer I
Company Response:
State: MI
Zip: 48180
Submitted Via: Web
Date Sent: 2017-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-05
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was charged 2 over draft fees and my account was not over drawn the 2 fees where charged to my account on XX/XX/17
Company Response:
State: MA
Zip: 02145
Submitted Via: Web
Date Sent: 2017-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-04
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XXXX XXXX, I applied for a mortgage with Citizens Bank and provided them with all required information. I was promised an APR of XXXX, but three days prior to closing, while reviewing the revised disclosures, I noticed that the rate had increased to XXXX. I inquired and was told that because of a short sale on my history and due to it being a jumbo loan, that I my application was being approved as an " exception '' and that the rate was increasing as a result. They had all of the information about the size of the loan and the short sale at the beginning of the application process, so it seems terribly unscrupulous to change the rate so late in the process. Clearly a homeowner has no recourse 3 days prior to closing and Citizens Bank is taking advantage of this situation.
Company Response:
State: OH
Zip: 43065
Submitted Via: Web
Date Sent: 2017-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-03
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: 1. I shopping and compare HELOC product between two banks 2. XXXX XXXX offer XXXX and higher rate and can not compate with XXXX XXXX 3. I inform XXXX XXXX list as second lien position and reduced loan amount cause I choose XXXX XXXX to be the first lien XXXX with better rate. 4. XXXX XXXX loan officer aware the XXXX offer {$400000.00} was accepted by me and willing to reduced loan amount and will to accept second lien position. 4. 4-5 days after closing, XXXX XXXX disapproval closing and accused me to defraud loan and decide to ending and close all bank relationship ( loan and checking account ) Report to credit bureau that I tried to cheat and scheme loan. 5. I proper disclosure XXXX XXXX to XXXX XXXX loan dept through email and phone, all intake units aware that I used XXXX XXXX as first lien position and bank still disreagrd all fact and prepare me to close loan as they are the first lien position. 6. due to their neglect & illegal sale stragy, Fraud and claim dept verdict me that I cheat their loan and report to credit bureau I lie on the loan application, My credit score drop from XXXX ... .. and record will stay for 7 years ...
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2017-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-02
Issue: Lost or stolen check
Subissue:
Consumer Complaint: I submitted a complaint previously. Please refer to XXXX # XXXX. Please note all documents have previously been submitted to CFPB. Neither financial Institution XXXX XXXX or Citizens Bank have resolved this issue to date. Two insurance checks were stolen and the funds have not yet been returned to me. The individual that stole the checks have basically gotten away with fraud and thievery.
Company Response:
State: MA
Zip: 02136
Submitted Via: Web
Date Sent: 2017-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-01
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: In XXXX XXXX I visited the Citizens XXXX XXXX Branch located at XXXX XXXX XXXX XXXX in XXXX XXXX NY, XXXX. My intent was to do business locally and reinvest my XXXX which was initially $ XXXX but I had to pay $ XXXX in taxes when I withdrew the funds in XXXX. Final check received from XXXX was approximately $ XXXX. In turn, I made an appointment with the Financial Adviser at my local branch and met with XXXX XXXX XXXX. In meeting with him, I explained I had already paid taxes once on the funds and wanted to reinvest wisely. XXXX XXXX assured me the product being presented would make more money than a traditional IRA but was still and IRA. With not having any background in the financial sector I believed he was investing my funds to the best of my interests. In early XXXX when I met with my accountant she was stunned and appalled at the actions taken by XXXX XXXX. He has invested my entire retirement check into a non qualified account - an annuity. This has caused me to have to pay State taxes of approximately $ XXXX and Federal taxes of $ XXXX. I tried to speak to the bank about the matter and was disregarded and told I knew what I was investing in. My accountant then contacted XXXX XXXX to discuss. He stated I was in a hurry and insisted he complete the transaction. I went to Citizens as I needed a financial adviser which I could trust locally. I went to have them look after my best interests. This was not provided. I am in financial ruins due to the advice I received from Citizens bank. XXXX XXXX put my retirement into a non qualified account ( Annuity ). This was all the money I had saved in my career and {$10000.00} dollars had to be paid to the government on top of the XXXX I paid initially to withdraw the funds For the next 7 years I have to pay the IRS {$120.00} a month and since NYS does not allow a payment plans I had to withdraw the XXXX from savings to pay the state. It is now late XXXX and I was notified by Social Security that my monthly check will be reduced by {$75.00} due to the fact that the XXXX was viewed in my XXXX taxes as income. In addition, I went to my local town hall to submit my taxes for my senior property exceptions and was told I most likely would not qualify due to making XXXX in XXXX. This will add an additional {$200.00} to my monthly mortgage payment. I could potentially lose my home due to this investment. I feel XXXX XXXX unfairly sold me a product and was deceptive of the terms of the agreement and did not clearly explain the financial consequences. In XXXX of XXXX I did write a letter of compliant to Citizens bank and mailed to the president of the company certified mail and sent a copy of the letter to the Citizens financial office. I was contacted by an Compliance Officer and she stated an investigation would be opened. I received a letter shortly after confirming the conversation. At this time, not enough time has passed for a resolution but my concern is if I was deceived once it may occur again.
Company Response:
State: NY
Zip: 14072
Submitted Via: Web
Date Sent: 2017-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-30
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: on XX/XX/XXXX withdrew XXXX from my citizens checking account leaving me with a balance of XXXX then I transfered XXXX out of my account leaving me XXXX on the XX/XX/XXXXa charge of XXXX went thru leaving me XXXX and on the XX/XX/XXXXtwo deposit where posted into my account one for XXXX and XXXX for XXXX also on the XX/XX/XXXX a charge posted for XXXX and the bank charged me an over draft fees of XXXX twice once on the XX/XX/XXXX and once on the XX/XX/XXXX and my account was not negative
Company Response:
State: CA
Zip: 91605
Submitted Via: Web
Date Sent: 2017-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My credig report shows a hard inquiry for XX/2017 made by XXXX XXXX that i did not authorize. I do n't know who or what company that is. I did not authorize that. Please remove from all 3 credit bureaus. Thanks
Company Response:
State: MO
Zip: 63031
Submitted Via: Web
Date Sent: 2017-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-11-28
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have a Citizens Bank Home Equityline of credit tied to a conventional checking account. Payments to the Equity line are automatically deducted from the checking account monthly. In XXXX of 2017 I overdrew the checking account with the automatic payment on XXXX XXXX. On XXXX XXXX I transferred {$5000.00} to the checking account. I assumed that money would go to pay the overdraft. However what I did n't know was that a separate account had been set up without my knowledge and that the money did not go to pay that ( see attachment 1 and 2 ). I have been charged % 18 interest on that balance {$380.00} which I was n't aware of. I realize that when I opened the home equity line I signed an agreement that Citizen 's could set up this account but obviously I had no idea that the account would not be paid off when the balance on the checking account was several thousand dollars. I found out today that the only way to close this " overdraft account '' was to personally go to the bank branch and request it in person. My total interest charges are not large, {$45.00} but the principle is important. I believe that setting up shadow accounts at the time of overdraft and not closing them when the balance is positive is predatory and deceptive
Company Response:
State: MA
Zip: 017XX
Submitted Via: Web
Date Sent: 2017-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A