Date Received: 2018-12-26
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: on XX/XX/18 i signed up for a promotional account with citizens bank allegedly {$200.00} received for opening a " one deposit checking '' account if you set up direct deposit and made one deposit of {$500.00} in 60 days of opening account. on XX/XX/18 i made a direct deposit of {$500.00} to the new account. I contacted them at the end of XXXX and they replied 1 month later in XXXX and stated they had up to 145 days even tho the advertisement says 90 to pay out the promotion. In XXXX i went to the physical location rt XXXX XXXX NY and spoke to a bank teller showed them my correspondence with the bank and with my promotion. The teller said she thinks ive met the requirements and that it would most likely be paid nearer to day 145 like the message said when i had first inquired. Today XX/XX/18 i attempted to contact the bank again to ask if this would be paid out and they transferred me twice the second time hanging up from a hold system i called back and was informed the wait would be greater than 30 min so i sent them a online message from their web page and went to CFPB to file formal complaint.
Company Response:
State: NY
Zip: 13088
Submitted Via: Web
Date Sent: 2018-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-26
Issue: Getting the loan
Subissue:
Consumer Complaint: I had a couple of security issues surrounding the house I've lived in for over 25 years recently. So I decided to get security cameras. I had a email from this company so I responded and spoke to a lady who quoted me a price of XXXX dollars for this system. It included so I thought the front and back door camera 's. After the installation they gave you 3 days to cancel, but there was no reason to cancel it was working well. Then I finally got the bill about 30 days later and it was for over 800.00. I was floored. When I called the company they told me that some one would get back to me, no one ever did. The finance company said they went on what XXXX told them and they submitted 800+. When I spoke to someone at XXXX he stated XXXX was for the kit which I thought I was getting, but that I had an extra camera added. The front door camera. I explained to the that this was not within my budget and no one every told be anything about an extra camera I had to pay for or I would have told them to forget it. He told me that I would have to speak to someone in management who would listen to the initial call to see what was said. No one ever contacted me back so I called again. This time I spoke to a very rude lady. I explained that at the time of the sale, I asked the sales person what was better about her company and why I should go with them instead of another company that didn't require any out of pocket for cameras or installation. She was just a very nice person who seemed to be very concerned about my safety, that's how they got me. She told me they had better cameras and she was very comforting. I thought she was trying to help me, I was so concerned about what was going on around my house, that was really all I could think of. The only money this lady spoke of was XXXX. She never told me anything about 800+ dollars, she did say I would get a free camera. I feel like I was baited and switched. When I called again they told me that someone would get back to me with the voice recording of the sales pitch, but no one ever has. They are billing me XXXX a month for this 800.00+ for this equipment. I called today to get the pay off balance and to see where to send the check and they told me there is no place to send the check you have to do it on line. That was it for me. I'm not going to pay them XXXX a month for the rest of my life for this XXXX equipment I'll pay them off, but I just want to know has anybody else had this experience with this company and what if anything can I do. Thank You XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Maryland XXXX XXXX
Company Response:
State: MD
Zip: 21224
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-23
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: Hello, On XX/XX/18 I received two emails for 0 % apr on balance transfers for 12 and 15 months on my two credit cards with citizens bank. ( $ XXXX/ {$3000.00} limits on each card ) - I have received 0 % apr offers and actually had balances on both cards due to balance transfers from previous 0 % apr balance transfers. I had until XX/XX/XXXX to respond per the email and figured Id adjust my finances, pay off my balances and take advantage of the longer period with 0 % apr balance transfers rather than paying off my other credit cards ( currently charging interest ). I paid {$6900.00} and {$2200.00} towards my citizens bank credit cards to open the available balance. I believe the transactions went through on XXXX they may have been processed sooner, but I believe it took a few additional days to clear. Online I had attempted to take advantage of the balance transfers ( similar to what I had done in the past when the 0 % apr from citizens bank was available ) When I attempted to take advantage online, i had received error messages and messages to contact customer service. At first I thought their site was not functioning, but in XXXX called into customer service. I spoke to a representative and their supervisor, both had no idea what I was speaking about and couldnt find anything related to the 0 % apr balance transfers. They requested I send my emails to the citizens bank research department ( email inbox ) and stated I would receive a response within 1-2 business days. They could not provide me with direct contact phone numbers or email addresses to follow up. I reluctantly abided by their request and submitted both emails for the 0 % apr balance transfer to the research department. After submitting to the research inbox, I received an acknowledgment of submission email. A full week went by and no one returned my emails or a call. I called customer service again and spoke to someone in the fraud department who stated they could not help me ( rightfully so, I understood my situation was more complex ) but they highlighted they would escalate to their manager and I would be contacted within the day. An additional week passed with no return phone call. I reached out to customer service again on XX/XX/XXXX. I spoke to a supervisor or manager who said, the 0 % apr balance transfer was retracted. They did not inform me, when it was retracted, why it was retracted, or even why no one had communicated that to me. There is nothing they can do. I informed her that is not acceptable- I adjusted my finances, paid almost {$10000.00} towards my citizens bank cards for these offers, I would need the 0 % apr balance transfers to be fulfilled per the emails I had received or my money to be returned to me and the 0 % apr I was in to be honored. She stated she could not do that and I asked to speak to her supervisor. She stated he was busy and he would call me when he was free, but did provide his first name, last name, and direct phone. No return phone call received. I then contacted him and left a voicemail. He returned my voicemail at about XXXX eith a brief voicemail. I called and left another voicemail, requesting the best time to speak with him the following day. It has been 2 or 3 days since and I have not received a return call from him. At this point, I have incurred hundreds of dollars of interest/fees on my other cards because I funded payments on my citizens cards to take advantage of the email offers sent to me ( unsolicited- I did not ask or inquire about the offers, they were simply extended to me ) - now it is the holiday season and I am further financially burdened because of this. No one within the citizens bank customer service will stay in communication with me, let alone assist in finding a fair resolution. They simply took almost {$10000.00} and then turned the other way.
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2019-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX XXXX XX/XX/XXXX submitted https//complaint.consumerfinance.govXXXX ID For 26th Complaint Sent To Citizens Bank XXXX-. The Honorable XXXX XXXX Chair, Board of Governors of the Federal Reserve Federal Reserve Board XXXX XXXX and XXXX XXXX, XXXX. Washington, D.C. XXXX & XXXX XXXX XXXX, Chairman, President & CEO & Assistant Vice President XXXX XXXX RBS Citizens Financial Group XXXX XXXX XXXX XXXX, Rhode Island XXXX ( XXXX ) XXXX XXXX The Honorable XXXX XXXX, XX/XX/XXXX email to https//complaint.consumerfinance.govXXXX CEO XXXX XXXX XXXX & Assistant Vice President XXXX XXXX , XX/XX/XXXX email from CFPB to XXXX & XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX- XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX- XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX- XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX CFPB Complaint Number XXXX-XXXX Submitted To CFPB XX/XX/XXXX Dear The Honorable XXXX XXXX & CEO XXXX XXXX & Assistant Vice President XXXX XXXX , I present to you my 26th Complaint. I petition you to thoroughly investigate for your priceless determinations of resolutions. My XX/XX/XXXX 26th Citizens Bank Complaint is addressed in a statement. Please discover I am truly deeply grateful to you for your important priceless attention. I deeply look forward to discovering your Complaints determinations. If you may have any questions I can answer for you during your deliberations, please dont hesitate to call me at ( XXXX ) XXXX XXXX or email me XXXX. XXXX XXXX XX/XX/XXXX XXXX Complaint Citizen Bank XXXX XXXX, Chairmans Office, With Citizen Bank Consumer Finance Vice President & Operations Manager XXXX XXXX With Support By Citizens Bank Consumer Finance Staff Have Acted Without Merit VIOLATING THE CITIZENS BANK HOME EQUITY LOAN XXXX CONTRACT TERMS & CONDITIONS BY XXXX XXXX & XXXX XXXX. XXXX NOT RECEIVING OR GETTING IN ANY MANNER CITIZENS BANK HOME EQUITY LOAN XXXX MONTHLY STATEMENTS FOLLOWING THEIR GETTING THE CITIZENS BANK HOME EQUITY LOAN XXXX STATEMENTAND XXXX FROM XXXX BANK UPON CITIZENS BANK WORK STOPPING AT XXXX XXXX XXXX ON XX/XX/XXXX TO SEE IF ANYONE WAS LIVING AT THE HOUSE CAUSING XXXX XXXX & XXXX XXXX. XXXX TO BELIEVE CITIZENS BANK HAD DETERMINED TO NO LONGER TAKE MONTHLY AUTOPAYS OR ANY PAYMENTS FOR NOTHING IS OWED FROM XXXX XXXX CHECKING ACCOUNT FOR THE CITIZENS BANK HOME EQUITY LOAN XXXX AND SAID BELIEF OF XXXX XXXX AND XXXX XXXX XXXX WAS CONFIRMED BY THEIR GETTING A XX/XX/XXXX CITIZENS ONE HOME LOANS LETTER DECLARING CITIZENS ONE HOME LOANS PAYMENTS ARE NOT ACCEPTED AT ANY CITIZENS BANK BRANCH. AND DECLARING, ALL OF WHICH NEITHER XXXX XXXX NOR XXXX XXXX. XXXX HAVE EVER AGREED TO IN WRITING NOR BY A VOCAL STATEMENT, WE ARE TRANSFERRING THE SERVICING OF YOUR HOME EQUITY LINE OF CREDIT OR HOME EQUITY LOAN FROM CITIZENS BANK TO CITIZENS ONE HOME LOANS. CAUSING XXXX XXXX & XXXX XXXX XXXX TO BELIEVE THESE DOCUMENTED ACTIONS BY CITIZEN BANK XXXX XXXX, CHAIRMANS OFFICE, WITH CITIZENS BANK CONSUMER FINANCE VICE PRESIDENT & OPERATIONS MANAGER XXXX XXXX WITH SUPPORT BY CITIZENS BANK CONSUMER FINANCE STAFF, XXXX XXXX & XXXX XXXX. XXXX BELIEVE, DOCUMENT SAID CITIZENS BANK OFFICIALS ACTS OF VIOLATIONS OF THE CITIZENS BANK HOME EQUITY LOAN XXXX CONTRACT TERMS & CONDITIONS & THEFT OF XXXX XXXX XXXX WITH PRICELESS XXXX PAGE, CORNET OF THE XXXX XXXX & XXXX XXXX FOREVER DECLARING INDEPENDENCE XXXX XXXX XXXX XXXX TO BE SPECTACULARLY NOTED, XXXX XXXX & XXXX XXXX. XXXX FREELY BELIEVE CITIZEN BANK XXXX XXXX, CHAIRMANS OFFICE, WITH CITIZENS BANK CONSUMER FINANCE VICE PRESIDENT & OPERATIONS MANAGER XXXX XXXX WITH SUPPORT BY CITIZENS BANK CONSUMER FINANCE STAFF HAVE ACTED UNREASONABLY & WITHOUT MERIT & FREELY VIOLATED FEDERAL FINANCE & BANKING & CONSUMER REGULATIONS & FREELY VIOLATED CITIZENS BANK HOME EQUITY LOAN XXXX CONTRACT TERMS & CONDITIONS & ANY ACTS OF THEFT OF PROPERTY WHEN SAID PARTIES GIVEN ABOVE FREELY ACTED DOCUMENTED ABOVE. XXXX XXXX & XXXX XXXX XXXX documentation for their beliefs given above. Last Citizens Bank Home Equity Loan Statement Gotten by XXXX XXXX & XXXX XXXX. XXXX in XX/XX/XXXX, XXXX XX/XX/XXXX Home Equity Loan Statement Date Statement : Amount Due {$9000.00} [ {$1200.00} + {$440.00} + {$7300.00} ] ; Estimate Payoff Amount On XX/XX/XXXX {$160000.00}. Principal {$290.00} + Interest {$920.00} = Current Payment Due {$1200.00} + Total Fees & Charges {$440.00} + Past Due Payment {$7300.00} = Total Amount Due {$9000.00}. Amount Past Due {$7300.00} + Late Charges Due {$440.00} = Total Amount Due {$9000.00}. XX/XX/XXXX Late Charge Assessed {$36.00} XXXX XXXX Statement Sent to XXXX XXXX and XXXX XXXX. XXXX. ACCOUNT NUMBER ENDING WITH XXXX AMOUNT PAST DUE {$7300.00} OTHER FEES DUE XXXX LATE CHARGES DUE {$470.00} TOTAL AMOUNT PAST DUE {$7800.00} XX/XX/XXXX XXXX, XXXX, Stopped At XXXX XXXX XXXX, XXXX, Massachusetts To See If Anyone Living In House Between XXXX XXXX XXXX, when XXXX XXXX was not home, on XX/XX/XXXX XXXX XXXX heard a citizen knocking at the door. XXXX went to the front door & was a bit stunned to see an unknown female by the front door with her car parked in the driveway by the road. XXXX petitioned the unknown female for her name & why she was here. The unknown female offered to XXXX her name was XXXX & she would not tell him her last name & she was from XXXX to see if anyone was living in the house. XXXX then petitioned XXXX to state for him what XXXX was & XXXX answer a bank. XXXX XXXX Offers This Bottom-line : XXXX XXXX Freely Believes Citizens Bank Has Violated Federal Banking & Finance & Consumer Regulations & Federal Laws Prohibiting Violations of Home Equity Loan Contract Terms & Conditions & Theft of Property For All Of The Above Documented Issues. XXXX XXXX Freely Believes Federal Banking & Finance & Consumer Regulations Do Not Allow XXXX XXXX, Chairmans Office, with Citizens Bank Consumer Finance With Citizens Bank Consumer Finance Vice President & Operations Manager XXXX XXXX With Support By Citizens Bank Consumer Finance Staff Of The Citizens Bank Home Equity Loan Department to ACT TO Freely VIOLATE Federal Banking Regulations & Federal Laws Not Allowing Violations of Home Equity Loan Contract Terms & Conditions & Theft of Property For All Of The Above Documented Issues. XXXX XXXX Freely Believes Federal Banking Regulations Do Not Allow Citizens Bank Chairmans Office Staff With Consumer Finance Officials Of The Citizens Bank Home Equity Loan Department To Have Acted Without Merit & Unreasonably For All Of The Above Documented Issues. Finally for these actions by Citizens Bank officials never agreed to by XXXX XXXX & XXXX XXXX. XXXX in writing nor by a verbal statement, XXXX XXXX & XXXX XXXX. XXXX believe Citizens Bank will not be taking any more payments for nothing is owed for Citizens Bank Home Equity Loan XXXX with co-borrowers XXXX XXXX & XXXX XXXX. XXXX. I wish to take the opportunity to thank you very much for your important priceless work reading my XX/XX/XXXX 26th Complaint. I await your replies. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, Massachusetts XXXX ( XXXX ) XXXX XXXX XXXX XXXX
Company Response:
State: MA
Zip: 017XX
Submitted Via: Web
Date Sent: 2018-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-21
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I used the app XXXX XXXX to show a hard inquiry from Citizens Bank with an inquiry on XX/XX/2018. I don't recognize this inquiry, I've never spoken to anyone at this bank and this bank doesn't even have a branch in the state I live in. I called their corporate customer service number and the representative said they couldn't help and I needed to contact a branch manager. I contacted a branch manager and they said they couldn't help or didn't see my name attached to anything there and I should call XXXX. I called XXXX and they said I needed to call Citizens bank. I explained to them what I'm explaining here and they said to file a complaint with you.
Company Response:
State: TX
Zip: 78704
Submitted Via: Web
Date Sent: 2018-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-21
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Opened the platinum checking account on XX/XX/XXXX in branch. The banker assured me that once the requirement completed. I will receive the {$400.00} bonus. Received a direct deposit of $ 1,000+ within 60 days of account opening. Already contacted the customer service. The {$400.00} bonus has not been posted yet. I do received an offer code XXXX.
Company Response:
State: MI
Zip: 48105
Submitted Via: Web
Date Sent: 2018-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FLXXXX XXXX XXXX I did start the process online as well. This is our third home purchase and never have we had so much disregard for us and following the mortgage/banking laws from a mortgage company. Besides the Florida finance/banking department. We also filed a complaint with the state they do business out of which is New Jersey. We have also filed a complaint at the Federal level as well. I'm submitting proof that since the beginning of this year. As you can see when we applied for the Homestead to help reduce are taxes as a full time Florida resident. After we were approved and while we were at the office of the property appraiser I asked if they would fax it over to my mortgage company. You will see they dated the day it was sent to XXXX. I also mailed a copy to them. What do they go and do they raise our mortgage payment. As they stated we have to collect what you paid in the last tax year. We are in the home for only 2 years now and we were late filing to get the homestead in place the first year. So our payment went up {$170.00} it was {$840.00} and Im paying {$1000.00}. They even gave an estimate and with my tax bill this year you can see they were not far off. But they didn't care what we submitted and had to be held hostage by them till XXXX. So when I followed up in XXXX once we received our tax bill I called the appraiser office to see if they ( XXXX ) paid it and what did the pay. I found out they haven't paid them yet. I made a call and ask whats the holdup on making the payment ( the early the makeit I get a break on the amount ) Oh were in the process and ask whats the amount they were going to submit. I lost it! Oh we are going on what you paid last year! I asked don't you see a document for the Homestead and don't you get a notice from my property taxing authority for the true amount due. Oh I have to transfer you to that department but their closed at this time. I asked for a fax number so I can fax over my tax bill and the homestead document. Guess she lied! She gave a bad fax number. Lucky I took my statement and found were to send it. I have submitted the fax page as well as the note and bill. So after them paying I asked for an audit to get my monthly payment down as its my right and after shoving this down their throats they agreed I was over paying into my escrow account. I also asked for my {$940.00} back as its an overage due me. As you can see that my home insurance was paid for as well. But it only gets better I get a late notice from the company I have my home insurance with. So I place another call Oh once again we are in the process of paying that! They are a danger to their customers. Just to hurt me further in XXXX and we were current on all our mortgage payments they report us to the credit reporting agencies on be delinquent I have submitted proof as well. So I started to fire off emails as well 10 in all. Im tired of the lies from their so called customer service people. Let me ask you who ever is reading this. If you had a mortgage in the past and you were working with a good lender at the end of year they would have without asking mailed the excess of monies left over in your escrow account and after seeing that they have been receiving each month more monies that what are needed to cover property taxes and home insurance they would have taken it upon themselves to readjust the monies needed to cover said items going into the next year? Well my last two lenders did it but not these crooks. I have another complaint. I have submitted two of the replies I have gotten back after many calls as well as emails for an audit and the return of my overage. I'm due {$940.00} but as you can see they are only returning {$550.00} so I called them to see what lies they had in store for us. Oh we need two months of escrow. I stated our last two lenders didn't require that and why after my audit I was approved to reduce my monthly payment. Why doesn't it start on the XXXX XXXX of the XXXX XXXX? No answer so now they will have {$560.00} in my escrow account after I make my XXXX 's payment. As today XX/XX/18 I have not received my overage check. By the way the person I spoke with in the Federal finance department checked and they have 280 open complaints against them. Something needs to be done about this very bad mortgage company. They can be reached at XXXX. Thank you for your effort on our behalf,
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Citizen Bank transferred the servicing of our four year old HELOC to Citizen One Home Loans effective XXXX, 2018. This is a 5 % simple interest loan with monthly minimum principal and interest payment of {$920.00}. The interest amount varies monthly based on the principal balance and days between payments with the remainder of payment applied to principal. Citizen One has twice applied the timely {$920.00} payment as interest only. I have spoken to XXXX, XXXX and XXXX in customer service department three different days over the las few weeks, to no resolve.
Company Response:
State: OH
Zip: 44116
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Applied for a new account on XX/XX/18. I received an e-mail stating that the bank would not be able to open the account and was advised to call in. I called and was given an OFAC disclosure and told to wait 2-3 business days so that the bank could review to determine whether it was a false positive. I received an e-mail this morning ( XX/XX/18 ) again stating that my request for a new account could not be fulfilled and similarly advised to call in. I called and again was given the OFAC disclosure. When I told the representative that I had previously called and had already waited the 2-3 business days, he confirmed with his floor supervisor that the account couldn't be opened. I requested to speak to a supervisor and did so. I informed the supervisor that I am not on the OFAC list, but was informed that there was nothing that she could do since the application was tagged as a possible OFAC. I asked what the escalation process was and she informed me that there was none since I don't yet have an open account. The CFPB may be interested in researching the inability of this firm to escalate complaints and/or issues associated with the account opening process, particularly for denied applicants. Application ID : XXXX
Company Response:
State: PA
Zip: 19130
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-19
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have consistently called Citizens One to find out when my next monthly payment is due ( I have paid a number of payments ahead of schedule ) to sequence when I want to pay off my car loan. Wait times are over one hour on the call, when I do have somebody to talk to twice I have been disconnected. It seems like they have put no resources into servicing loans, and it is frustrating. It should not be this hard to talk to someone.
Company Response:
State: DC
Zip: 20001
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A