Date Received: 2019-06-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Ive been trying to get access to my XXXX that Ive deposited a few months ago and citizens bank refuses to release the money
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2019-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: XX/XX/XXXX, I went to Citizens Bank to make a {$310.00} withdrawal. The teller told me I was preapproved for a credit card but I declined the card repeatedly and told the teller I just want to get my money and leave. While there, I also realized that I didn't update my address. I told the teller my new address and then asked for my money. When I was trying to sign for my money and leave, I realized that I was signing up for a credit card because the statement read, " I authorize signing up for this credit card ''. I told the teller that I know how to read and it was dishonest of them to try to make me sign up for a credit card when all I want is my money. I refused to sign and told them I was only going to sign for my money, I signed for my money and left. A few days later I noticed on my mobile app that I had a new credit card on my line. I called the citizens bank toll free number and talked to a representative that said that the card was created the same day I went to the bank. ( I thought it was a fraud transaction but it ended up being that teller ). I also found out that the teller didn't change my address as I asked them to. The representative told me a credit card was coming to my old address. I told the representative to cancel the card and send a new card to my new address and I asked them to change my address. They changed the address and sent me a new card to that address. When I got the credit card, I realized it isn't even a type of credit card that I would want. Since then, I've talked to Citizens bank and they are working to change the type of credit card since removing the credit card completely would negatively impact my credit score but I think it is despicable to open a credit card without someone's authorization. If you check, I never signed for the credit card. You can not issue someone a credit card without their permission and without their signature. The employee engaged in fraudulent behavior just to get some sort of commission and I think that's unfair. Citizens bank has stood with the employee and everyone I talked to is calling this an accident or an oversight but I know this is deliberate. XXXX CITIZENS BANK. YOU CAN'T TREAT YOU CUSTOMERS LIKE THIS. I WANT AN APOLOGY FROM THE EMPLOYEE AND I ALSO PLAN ON CLOSING MY ACCOUNT. PLEASE DO SOMETHING TO CURB THIS UNFAIR PRACTICE.
Company Response:
State: MA
Zip: 02472
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This complaint corresponds with already submitted COMPLAINT XXXX. The following is a written statement of complaint against, Citizens Bank, XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX , PA XXXX, telephone number XXXX. The attach documents and having two separate conversations with XXXX XXXX, XXXX ID # XXXX, Multi Site Branch Manager and XXXX XXXX, XXXX ID # XXXX, Relationship Banker at the XXXX Branch supports the following request. I am requesting that I receive a full refund of {$2900.00} for overdraft fees that I was charged illegally and/or incorrectly from XX/XX/XXXX through XX/XX/XXXX. Upon meeting with Ms. XXXX and Mr. XXXX I was discriminated based on my XXXX and financial disposition. Additional I have been a victimized of ridicule, derogatory comments, threats, and put-downs. Wednesday, XX/XX/XXXX we met with XXXX XXXX at Citizens Bank, XXXX Branch to discuss the following issues : 1. Why did the bank on XX/XX/XXXX issue a Credit Memo of {$790.00} to checking account ending in XXXX and a Debit Memo of {$790.00} to checking account ending in XXXX on the same day? Who issued this transaction and why? 2. Citizens Bank illegally and fraudulently transferred funds resulted in the customer to be charged additional overdraft fees of {$410.00} to checking account ending in XXXX. 3. XX/XX/XXXX customer received letter of Notification of Overdrawn Account in the amount of {$990.00}. Checking account was overdrawn since XX/XX/XXXX till XX/XX/XXXX. Citizens Bank never transferred funds from XXXX checking account XXXX and the letter was only addressed to XXXX XXXX 4. XXXX XXXX never signed any documents for financial responsibility to be checking account XXXX nor was there any linked accounts to XXXX 5. Why didnt the bank transfer funds when checking account XXXX was overdrawn prior months, Customer was charged a total of {$2900.00} in overdraft fees. 6. The Bank clearly did not provide management services for customer. Took advantage 7. Why didnt the bank notified us before transaction was done? 8. We removed XXXX XXXX off checking account XXXX. 9. We removed Overdraft Protection of checking account XXXX. 10. I made it very clear that the bank should never allow any type of transactions that would cause checking account XXXX to be overdrawn. The Bank should decline any transactions that would cause an overdraft for insufficient funds. I requested the bank to never honor any transactions if there is not enough funds in the account. Ms. XXXX fraudulently mismanaged checking account XXXX 11. XXXX never signed document to be added to checking account XXXX. Bank fraudulently had documents signed 12. There was never any link between checking accounts XXXX and XXXX. Ms. XXXX response to the above questions to us was as follows : The bank is permitted to recover funds from any other accounts at any time. The bank issued a Debit and Credit Memo because I am a habitual customer that overdraws her checking account. If the bank didnt issue the Debit Memo the bank could have closed checking account XXXX. Only one person on the account is required to Opt-In for Debit Card Overdraft Coverage making the other person liable for any debts. That the two checking accounts XXXX and XXXX was linked together. Ms. XXXX informed me and my son that she is new in her position with only 3 months experience that she would need to discuss it with XXXX and her supervisor XXXX XXXX. Within a couple days I would here from her. Ms. XXXX could not produce any documents stating the bank policies on transferring funds or produce a copy of the sign document that added my son XXXX to my checking account. I informed Ms. XXXX that it would have been to my benefit if the bank would of closed my account on XX/XX/XXXX instead of taking monies illegally from my sons account and causing me to overdraw my account again and be charged enormous fees within a matter of days resulting {$410.00} overdraft fees. As far as me being a habitual customer that overdraws my checking account was a Service offer to me by Citizens Bank, which in fact that I paid extremely outrageous overdraft fees. Ms. XXXX remarks to me was discriminatory and demeaning. I did inform her that I was disable and this has caused undue distress and a financial disposition. Ms. XXXX treated me as less than customer. Ms. XXXX could not provide answers to the following questions I asked : 1. Why didnt Citizens Bank issue Credit Memo toward my previous overdraft on XX/XX/XXXX in the amount of {$990.00}. 2. Ms. XXXX indicated that the accounts were linked together then if that was the case why didnt Citizens Bank transfer funds to cover each overdrawn transaction and NOT CHARGE ME AN ENORMEOUS AMOUNT OF FEES. According to Ms. XXXX answers I am entitled to a full refund of all fees charged on my checking account. 3. Why did the bank take advantage of me by keeping my Debit Card active and causing me to encounter additional banking fees? 4. Ms. XXXX stated that I had prior adjustments for banking fees previously that I have exceeded anymore adjustments. Since I was not getting anywhere with Ms. XXXX, we proceeded to remove XXXX XXXX off my checking account XXXX. Also, I made it very clear that I no longer want overdraft protection and that I do not want any transactions to process if there is not enough money in the checking account. I want the bank to decline the transaction for insufficient funds. I no longer want to be charge overdraft fees, etc.. My son was there and witness the discussion. Ms. XXXX assured me that nothing will process if there is not enough funds in the checking account the bank will decline payment. On Friday XX/XX/XXXX I went to the XXXX Branch and ran into XXXX. I asked her if she had a chance to talk to XXXX XXXX about checking accounts. She informed me that did not that she was very busy all morning that she didnt know what was going on. I approached XXXX XXXX and refreshed her memory that I didnt here from here and XXXX wasnt informed. Ms. XXXX said that she spoke to her supervisor and he denied and adjustments to my checking account and that the Debit Memo will not be adjusted on my sons account. I was upset that I never heard from anyone and my situation was never discussed with XXXX. Once again I reiterated my complaint and confusion concerning the Banks actions as follows : XXXX never signed any documents to be part of my account. That our accounts are not linked together Why did the bank take money now from his account and applied it to my account causing more fees.? Who authorized this decision to do this? Why didnt the bank transfer funds in prior months so I wouldnt get charged overdraft fees. {$2900.00}. Why didnt the bank just close my account XXXX? On XX/XX/XXXX I received an overdrawn account letter that was only addressed to me. Ms. XXXX with derogatory comments about my financial disposition was degrading. Again Ms. XXXX informed me that I am a habitual customer that overdraws her checking account and I have agreed to pay the overdraft protection. I told Ms. XXXX that her answer was unacceptable, and her service provided to me lacked any type of investigation and I asked Ms. XXXX who was her supervisor and she said XXXX XXXX. I requested for Ms. XXXX to have him please call me later in the day when he gets a chance. I never heard from Mr. XXXX. On Tuesday, XX/XX/XXXX I called the XXXX Branch to schedule a meeting with XXXX XXXX at XXXX XXXX that I am very upset and that the bank overdrawn my account when I made it very clear that no transactions should be approved if there is not enough money in the account. A preauthorized debit was made of {$110.00} to the XXXX XXXX causing my account to be overdrawn {$21.00}. My son and I meet with XXXX XXXX, XXXX ID # XXXX. Multi-Site Branch Manager at the XXXX Branch. Mr. XXXX did not take us to a private office. We were seated in an open cubical area in the middle of the bank. I said the exact same thing to Mr. XXXX as I said to Ms. XXXX. My son told Mr. XXXX that he did not sign any forms permitting the bank to take {$790.00} from his personal checking account and he requested the funds back into his account. Mr. XXXX basically sat there and said that I already received 2 adjustments and that he can not permit anymore adjustments to my account. I told him that the bank was incorrect that I am being taken advantage. Mr. XXXX could not provide me with any answers to my questions nor was he willing to call the XXXX XXXX XXXX. Mr. XXXX stared at his computer screen while I strongly felt that the bank was partially at fault and should take responsibility. I felt that a compromise on the Banks part will be acceptable. Mr. XXXX refused to review my account and kept replying that no credits will be issued. I informed Mr. XXXX that mistakes happen however I will not allow to be taken advantage of. I pointed out that his employee Ms. XXXX was told that I did not want anyone accessing my checking account that can cause it to be overdrawn {$21.00} I want the bank to deny any transactions that could cause my account to be overdrawn. Ms. XXXX did not change my account and caused my checking account to be overdrawn. Mr. XXXX viewed the transaction on his computer screen and remark that a Preauthorized transaction was made to the XXXX XXXX. Mr. XXXX said obviously you are having financial problems, the XXXX XXXX. Mr. XXXX prejudice comments are offensive and discriminatory. At this time Ms. XXXX walked into our meeting and interrupted saying that was not her fault that happened. I told Ms. XXXX that this is a private meeting with her supervisor that I do not want her present at the meeting. Ms. XXXX indicated that I am yelling at Mr. XXXX and she will not allow that. I told her that I was not yelling that I was upset and not willing to be taken advantage of. Then Ms. XXXX threaten to call the XXXX police and have us remove and threaten to close my checking account. I turned to Mr. XXXX and told him that his employee is threatening me and my son and that I would welcome for the police to intervene. I told Mr. XXXX that my son and I are customers of the bank and are being victims of a discriminatory practice. Mr. XXXX said that he will not make any adjustments and gave me a phone number for the department that did the transaction. I felt that he should of looked into that and should have been part of his investigation. For the last time I informed Mr. XXXX that we are willing to accept a compromise and are open to options. Mr. XXXX said nothing and I told him that I will file a complaint with the Attorney General and requested his and Ms. XXXX business card. My son told Mr. XXXX that he wanted to close his checking account and I wanted to pay the overdrawn amount of {$21.00}. We went over to the teller counter when Mr. XXXX told me that I would be charge a {$35.00} overdraft fee that evening for overdrawing the account. I told him that when I make the deposit the account is zero. I do not owe anything else. Ms. XXXX and Mr. XXXX both said that you have 24 hours to bring you account to a positive without being charge. Mr. XXXX denied saying that. Mr. XXXX would not initialize the receipt. He said he did enough for me. He called my son up to close his account and told me to step away from the counter and my son made it very clear that this is my mother she can stay right where she is. At this time Mr. XXXX yelled out to a customer standing in line and said that Ms. XXXX probably wants you to give her your name to be a witness. I was harassed and disgraced as well as the customer standing in line. Mr. XXXX informed my son that he could not close his account that he had debit purchases pending. He can close the account the next day. My son said fine and Mr. XXXX said, You do not have to come back to this branch to close your account you can go to another branch to do it. This is HARASSMENT and UNFAIR PRACTICE. My son and I both open our checking accounts at the XXXX Branch. I personally opened my checking account ending in XXXX with {$40000.00}. Unquestionable that Ms. XXXX and Mr. XXXX behavior discrimination treatment showed direct discrimination and unfair treatment. I am requesting that both employees should be removed from their positions as a customer representative and a full refund of all the overdraft fees to my checking account ending in XXXX, which I believe to be {$2900.00}. Our checking accounts remain active until this horrible, traumatic experience is settled. I am eager to settle this without further legal recourse. Regards, XXXX XXXX Attached Bank Statement Showing Debit Memo and additional overdraft fees Letter dated XX/XX/XXXX with XXXX XXXX name Overdrawn Account {$990.00}. Email dated XX/XX/XXXX to XXXX XXXX for Overdraft Protection. Bank Statements showing overdraft fees from XX/XX/XXXX to XX/XX/XXXX. Bank receipts showing balance prior to the transaction causing the overdraft. Bank receipt showing payment made to bring account out of overdraft.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2019-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a letter dated XX/XX/2019 that the servicing of my home mortgage was was being transferred effected XX/XX/2019 to Citizens One. I tried in advance to set up my online account as I had received my new account number in the letter. After conversing with Citizen One customer service ( I don't have the date and time of this call ) it was explained that I would be unable to set up the account at that time, so my XX/XX/XXXX payment was sent and posted to my original servicer on XX/XX/2019. I was subsequently able to set up my online account with Citizens One in XX/XX/2019, and scheduled a payment of in excess of the payment due on the Citizens One website on on XX/XX/2019. Upon sending the payment I realized the account number was wrong, and as I could not cancel the payment online, I promptly called customer service. Customer service was closed and would be until after the XXXX XXXX XXXX the following week. I then sent a message via the website secure messaging describing the situation, and requested information of how to fix the issue. On XX/XX/2019 I called my bank and was informed that no account existed with the number I had entered so the payment would be refused. On XX/XX/2019 I re-entered my bank information correctly scheduled another payment of the same amount. On XX/XX/XXXX I received a secure message from Customer Service stating that the XX/XX/XXXX payment was posted and all was good. On XX/XX/XXXX I signed into my bank account to discover that a second payment of the same amount from Citizens One had been posted to my account, putting me into overdraft. I sent a secure message to Citizens One asking them to correct the error at the same time I was on hold with Citizens One customer service. After speaking with a customer service representative and getting no resolution, I called my bank and they put a stop payment, at no charge, on the second payment. I sent copy of my bank activity to the customer service representative showing the posting of 2 payments to my bank account, and explained that all had been taken care of on my end, and they might want to find out what went wrong on their end. I got a call from the Citizens One customer service representative and was basically told that since I had scheduled 2 payments they could not correct anything. I explained that I had already taken care of it on my end, one payment would go through so I finished. I asked to speak to a supervisor, and asked to have a call from her supervisor. I got no call. I logged into Citizens One today to discover that no payments were credited to my account and a stop payment fee was being charged. I called customer service again and was informed that a check in the amount of my mortgage payment - not the amount that had been withdrawn from my bank account- was issued to me at my request and sent by mail on XX/XX/2019. As if the time of the phone call I had not received a check. I at no time requested a check be issued to me. I made it clear that I had taken care of every thing with my bank, and they need do nothing else. This evening I did receive the check in the amount of my regular mortgage payment, which I have not and will not cash, which is less than the amount that was withdrawn from my bank. The customer service representative wanted me to cash the check and send another payment into Citizens One. I have many issues with the whole situation- withdrawals from my bank account that were not authorized by me, checks issued and sent by mail that I did not request, a payment history that does not reflect the responsible way in which I make my payments, customer service representatives that are, in some cases, argumentative, do not listen to the issues at hand and want to put the work of resolving their issues onto me. Citizens One makes it clear that they are a debt collection agency, and clearly they are not prepared to service mortgage loans.
Company Response:
State: AL
Zip: 356XX
Submitted Via: Web
Date Sent: 2019-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: In XX/XX/2018 I instructed Citizens Bank to make an electronic payment using the Citizens Bank mobile banking app. The payment was for {$3100.00} and was to be sent to XXXX XXXX as the payment processing bank for my XXXX MasterCard which had been opened in XX/XX/2018. The payment of {$3100.00} was the full amount of the statement balance and my instructions to Citizens was this electronic payment was the be sent on XX/XX/2018 to in time to meet the payment due date of XX/XX/2018. By reviewing my bank transactions on-line on XX/XX/2018 I determined that the transaction had not been processed. I visited Citizens bank on Friday XX/XX/2018 and learned that Citizens had opted to prepare a paper draft drawn on my checking account and send it via mail in lieu of the electronic payment as I had instructed. The banks stated reason for this action was to protect my funds from being misdirected as in their experience, a paper check was easier to track than an electronic payment. The banks customer service person made calls to Citizens Bank payment processing departments as well as to XXXX customer service department only to learn that neither Citizens nor XXXX could provide information as to the whereabouts of the {$3100.00} payment. In the following week, I learned that the paper check ( # XXXX ) that Citizens had prepared had been processed by XXXX XXXX XXXX for credit to their customer, XXXX. Over the next several months, I made several visits to Citizens, made several phone calls to Citizens, XXXX and XXXX, all to no avail. In XX/XX/2018, acting on Citizens instructions, I filed a sworn affidavit regarding a fraudulent check claim ; it also proved fruitless. Citizens instructed me to contact XXXX XXXX and/or XXXX, as in their words, Citizens had done what they were instructed to do and they could not assist me any further. I have filed a complaint with the Massachusetts AGs office and their efforts have also produced no results. This matter is now eight and one-half months old and I have incurred an additional {$170.00} in interest charges while trying to resolve this matter. I have a very detailed written description of these facts with account numbers, addresses and names and telephone numbers of people whom I have contacted as well as notes of the substance of each conversation. As of this writing, I am still without my funds.
Company Response:
State: MA
Zip: 025XX
Submitted Via: Web
Date Sent: 2019-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I took out a private student loan in XX/XX/XXXX with a cosigner from Citizens Bank to attend XXXX University for a two-year full time course of study for a XXXX XXXX XXXX XXXX degree. While in XXXX school I was paying off the accrued compounded interest on the loan so as not to have a balloon effect after I graduated. When I graduated from XXXX I owed about the principal balance of the amount I borrowed ( {$42000.00} ) from the lender, Citizens Bank. The loan servicer/processor was XXXX XXXX XXXX ( AES ). I entered into a monthly agreement of about {$220.00} after I graduated. The monthly amount was calculated based on the LIBOR of 8.5 % and the outstanding principal balance of the private student loan. In XX/XX/XXXX I contacted XXXX to negotiate a lesser monthly payment amount since my status had changed and I was now a XXXX. XXXX declined my request and since I was unable to continue paying the monthly amount, the loan went into default. In XXXX a housing counselor pulled my credit report and I saw that the private loan was reported as charged-off. She advised I contact the lender, Citizens Bank to rehabilitate the loan. I contacted Citizens Bank and was advised that the loan was charged off in XX/XX/XXXX. I entered into a monthly payment plan with Citizens Bank which was initially {$120.00} which later I renegotiated to {$50.00} based on the fact that I had no income. My current source of income is my son 's child support and his SSI. In XX/XX/XXXX my credit report was pulled by XXXX XXXX XXXX for assistance with my ongoing housing counseling issue. That was when it first came to my attention of the errors in reporting seen in my credit report in reporting status and the amount of debt which was listed as the highest and not the current as per my monthly payment plan with Citizens Bank. Please see attached supporting documents. I contacted Citizens Bank and was advised to contact each of the three credit bureaus. I received responses from each of the three individual credit bureaus refusing to fix the errors. Rather they wanted Citizens Bank ( loan furnisher ) to provide them with an updated status on my payments so far. I contacted Citizens bank via email at their request but I am yet to receive a response regarding my request to have the errors in reporting on my credit report with regards this private student loan amended. That is with regards to 1. The classification as debt collection instead of charged-off and 2. The amount of debt disputed which is reported as the highest balance and not the current balance. I will be most grateful for your office 's response and action to ensure that this errors in reporting status on my credit report are addressed as my credit report and rating are being adversely affected by the day as long as these errors remain on my credit report. Thank you for your time and consideration in this matter and I look forward to hearing from you soon. I can be reached at XXXX or XXXX XXXX
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-10
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: This bank doesnt care for my or my concerns Im XXXX XXXX XXXX and they give me a hard time their customer service refuses to speak to me and says my phone is not verifiable and always want me to go to a branch when I cant walk these people Dont care that Im XXXX and refuse to take care of my concerns over the phone they contact me and insist that I go to a branch to activate a debit card something unbelievable they give me a hard time even when they call me
Company Response:
State: NY
Zip: 11365
Submitted Via: Web
Date Sent: 2019-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-08
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have a Home Equity Line of Credit with Citizens Bank ( @ CitizensBank ). I called them recently to see if I could get a lower rate. The sales person told me Yes. All I had to do was apply for the new loan, which would be almost a full percentage point lower. Then, if/when approved, I could just cancel my original line of credit. Now that I've started the process, sent in documents, and had a credit check, Citizens Bank tells me the rate will be almost a full percentage point *higher* than my existing loan. What a bait and switch! I hate to think what this will do to my credit score.
Company Response:
State: DE
Zip: 19803
Submitted Via: Web
Date Sent: 2019-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Opened Citizens Checking account on XX/XX/XXXX. Offer on Citizen 's website said {$400.00} bonus if deposited {$1000.00} within 60 days. {$1000.00} deposited on XX/XX/XXXX ( 59 days ). Offer said {$400.00} bonus paid within 90 days of deposit, which means {$400.00} should be paid by XX/XX/XXXX. As of XX/XX/XXXX bonus still has not been paid. Plus, they've charged {$25.00} in monthly fees ( I can not downgrade the account until they pay the bonus ). Requesting {$50.00} credit for monthly fees, plus {$400.00} bonus paid.
Company Response:
State: NY
Zip: 122XX
Submitted Via: Web
Date Sent: 2019-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I am sick and tired of this banks customer service treating me absolutely horrible I just opened an account with them on XX/XX/2019 last week on Friday I have not received my debit card at first when I call they are nice and tell me its coming its been days and nothing has arrived and when I call them to remind them they treat me horrible nasty and keep telling me to go to a branch they give me a hard time refuse to speak to me and when I go to the branch they say their is no problem their crazy this is not nice Im a new customer and they treat me wrong
Company Response:
State: NY
Zip: 11365
Submitted Via: Web
Date Sent: 2019-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A