Date Received: 2023-11-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Dear Sir or Madam, after obtaining my credit report, I noticed that it shows late payments on the above account with this company. It specifically states that I was 3 times XXXX days late. This has damaged my credit worthiness and is extremely troubling. I am sure that CITIZENS BANK NA is aware and understand that it is required by law that they must take proper care in ensuring the accuracy of this information with my account ; adhering to this of the utmost. They are required to send my statements or bills to my correct address, take care to respond to my change of address requests and accurately record my payments in a timely fashion as well as provide me with a notice XXXX days before the due date before you can consider a payment late. They are also REQUIRED by law to provide me with a notice befor e providing anything on my consumer report that would negatively impact me as a consumer. The law clearly states that If any financial institution that extends credit and regularly and in the ordinary course of business furnishes information to a consumer reporting agency described in section 1681a ( p ) of this title furnishes negative information to such an agency regarding credit extended to a customer, the financial institution shall provide a notice of such furnishing of negative information, in writing, to the customer. They did not do any of the things the law clearly states. The law is also clear that transactions and experiences DO NOT BELONGS ON A CONSUMER REPORT in case you are not aware here is what the law state report containing information solely as to transactions or experiences between the consumer and the person making the report Also make sure late fees are accessed properly. In this regard, I hereby request the following steps to remedy this situation. 1. To ensure compliance with all provisions of the Fair Credit Billing Act, please send me a notarized statement attesting that you have complied with this act in regard to my account. 2. Im requiring written evidence for all the payment you claim that I was late according to my obligations with your company. Including the tracking number of the letter you sent out to place on me on notice 21 days prior to the statement due date. 3. Im seeking written evidence of timely billing and the posting of all payments I made on this account, regardless of whether or not you claim they were late from the time this account was opened to this present date. If they are not able to provide me with this evidence that I am legally entitled to have in writing, I affirm that they please remove all negative references of these late payment 's entries by your company to all CRAs as they were submitted. XXXX, XXXX and XXXX and any others. If I have not received these itemized documentations within the period prescribed by law, I will expect to receive written notification that they have removed all late entries that Ive disputed off my credit report. I thank you in advance for attending to my requests promptly to verify identity, I am enclosing copies of my state drivers license and an electric bill, that shows your current mailing address. Sincerely, XXXX XXXX
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a saving account at Citizens Access on XX/XX/2023 in the amount of {$160000.00}. As requested online, I linked my checking account from other institution to newly opened account at Citizens Access. I authorized Citizens Access to fund the account by withdrawing funds from checking account held in other institution. Account was fully funded on XX/XX/2023. On XX/XX/2023, I requested to transfer funds back to the institution the money was withdrawn from. Later that day I was informed that my account was frozen and I can not withdraw money from it. Since the account got frozen, I called numerous times and spoke to different bank representatives including " managers '' but no one gave me a clear answer as to the reason the account got frozen. Finally, I got contacted by XXXX XXXX ( XXXX ) from the office of the chairman with instruction how to proceed. As directed by the Citizens Access ( I personally spoke to XXXX XXXX ), I contacted funding bank ( XXXX ) and asked to send an ACH reversal. Within one week of the request, my account at the funding bank was funded in the amount of original transfer of {$160000.00}. At this point I considered this issue closed. However, when I checked the balance on my account at Citizens access the funds were never withdrawn and it was still showing the full balance of {$160000.00} plus interest. I called numerous times Citizens Access to discuss this matter, but customer service representative and supervisor didn't provide any information except that the account is frozen, and it is under investigation and no further information is available. On XX/XX/2023 my account at XXXX shows a negative balance of {$160000.00} and I assume that Citizens Access didn't release funds. This money is the proceeds from the sale of my residence in New York that was sold, and I intended to purchase a condominium in Florida where I moved after the sale. Based on the action of Citizens Access, I almost defaulted on the purchase contract and was about to lose deposit given to the seller. My son-in law was able to lend me the money so the deal could close. When XXXX credited my account, I returned the money to him. Now I have an overdrawn account and indefinitely can not repay XXXX unless Citizens returns my funds including interest. I do not know when this investigation will end, its going on since XX/XX/2023. My original complaint was made in XXXX, and it is still not resolved. Funding bank was contacted, ACH reversal was sent but the issue still not resolved. It looks like XXXX credited my account with their own funds with the XXXX that ACH reversal will be honored. It looks like it wasn't.
Company Response:
State: FL
Zip: 33160
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-12
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: I have four credit inquiries on my credit report which I did not authorize. Upon trying to get it removed by the credit bureau they informed me that the only way to get it removed is by filing a consumer report.
Company Response:
State: NJ
Zip: 07522
Submitted Via: Web
Date Sent: 2023-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Citizens Pay showed up on my credit report. Ive I contacted them in writing & several phone calls. They closed the account. The have never asked me to pay the loan but refuse to remove it from my credit report. The report good & late payments to my file & continue to damage my credit score. I have filed a identity theft report with the gov.
Company Response:
State: KY
Zip: 407XX
Submitted Via: Web
Date Sent: 2023-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I am writing again as my original complaint was not satisfied nor was the rep that called me back able to connect with me to resolve the issue. I would like Citizens to focus on the charges I mention below and provide me a response and my funds for fraud that occurred on XX/XX/XXXXXXXX for {$990.00} ( Claim Number XXXX ) for account ending in # XXXX, as well as on XX/XX/XXXXXXXX for {$430.00} for a fraudulent XXXX XXXX charge on account # XXXX. These charges are referred to below and the main items on my initial complaint. I have put my initial compliant below as it was not resolved. Initial Complaint sent in XX/XX/XXXXXXXX : I have several bank accounts with Citizens to manage my XXXX XXXX. I have not had an issue with my accounts until XX/XX/XXXXXXXX when a rash of fraudulent activity started to occur across most of my bank accounts at the bank. It followed the same patterns of testing deposits and then making big cash withdrawals via fraudulent transactions like " XXXX XXXX Pmynt '' or using fake company names like " XXXX XXXX. '' Despite calling and asking for these funds to be returned and flagged as fraudulent, some of my funds were not returned. To date, roughly {$3000.00} has been taken from my accounts and I have not been reimbursed for them. The complaint stems from the fact that this seems to be a bank weakness as my accounts are very private and I don't use internet means to pay for things ( just send paper checks ), except for my mortgages ( which are with Citizens for the most part ). The type of activity was consistent ( i.e. XXXX XXXX ) and done across multiple accounts. Even though warned that this is not an activity I do or companies I work with, future fraudulent charges would occur and Citizens did not have a way to stop it besides closing the account. I did finally close one of my personal checking accounts due to the frequency of fraudulent activities and growing tired of waiting on hold for hours a day, I requested a new account. This account was created via the phone with a Citizens rep and opened all on-line. No paper docs were created and I did not have to do anything for the account to be created. Despite not a single person knowing about this account and working with a Citizens rep to make it, a month later I had fraudulent activity of the same kind and manner as before. This baffled me as I did not even set-up that account to pay anything besides a car note ( with XXXX XXXX XXXX ) and XXXX XXXX XXXX XXXX very secure portals ). I made frequent calls about the fraud, but despite my calls, one way or another only some of the charges would get credited back to my account. After working to reconcile all the charges, Citizens still owes me {$3000.00} and when called I was told it was a legal matter as I am past the 60 day federal regulated window. Even though I was calling often and frequently, it seems like my claims were denied by the opposing bank ( which why wouldn't they ... their client or they are the fraud ). It makes no sense that such internal weaknesses and protocols exist at a bank of this size. Something is not right and at the end of it, I am left with no recourse to assist as the bank is throwing up their hands and pointing to the time limit, while I sit with a claim made on time but was denied by the opposing bank so now I must call the opposing bank to recoop my money. Needless to say, the opposing bank will not be giving me my money ( if it even is a real bank or company to begin with ). Our banks and the integrity of the system is critical to America 's success. We should be vigilant when fraud like this occurs in our major banks so easily without recourse. Please let me know how I can help expose this weakness of Citizens as it is clearly present and a bank targeted by frauds for these types of attacks as it is working for them.
Company Response:
State: NY
Zip: 108XX
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Getting the loan
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Citizens One XXXX XXXX XXXX, RI XXXX RE : Adverse Action Dear Citizens, I, the consumer and natural person, was denied credit by XXXXXXXX XXXX XXXX when I applied for my car loan. Adverse action against a consumer is AGAINST THE LAW according to the Equal Credit Opportunity Act which is codified in 15 U.S.C 1691c and is pursuant to civil liability under 15 U.S.C 1692k. You are subject to criminal liability for violating 15 U.S.C 1691 as I have proof that I was discriminated against due to the response I received. Citizens are in violation of 15 U.S. Code 1642, U.S.C 1681m and 12 cfr 1002 because I, the consumer, made an application in good faith, but credit was not issued. Furthermore, because my social security number ( credit card ) was used and I received NO benefit. This is proof of fraudulent activity ( unauthorized use of credit card ) on behalf of Citizens If Citizens fails to make any reasonable procedures to resolve this matter and compensate me for the use of my credit card I will indeed make Citizens criminally and civilly liable for all actual damages pursuant to 15 USC 1681n and 15 USC 16810. I will also follow up with an invoice for said violations ( { {$10000.00} } per violation ). Thank you, XXXX : XXXX XXXX XXXX Agent/Beneficiary ] Without Prejudice, All Natural Inalienable Rights Reserved
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: The amount of interest due does not take into consideration the principal amount that was paid during that month. When payments are made during the month towards principal, the interest due should be applied as a portion to the actual interest and remaining to the principal. I have had XXXX with XXXX XXXX and they follow this practice. Here Citizens Bank is taking advantage of the customer and making a profit from illegal practice. Payment due amount is calculated based on the outstanding amount. But outstanding amounts vary throughout the month due to the incremental number of payments made towards the principal. In the XXXX statement issued on XXXX, Principal balance - {$200000.00} Minimum amount due - {$1300.00} Payment due date XX/XX/2023 Total payments made between XX/XX/XXXX and XX/XX/XXXX - {$78000.00} Total advance - {$17000.00} When Citizens applied the interest of {$1300.00}, the outstanding amount in the account had substantially reduced by amount of {$61000.00}. This is almost a 30 % reduction. But Citizens applied the full amount to the interest without splitting between interest due and principal. To be clear, interest {$1300.00} can not be considered as the right amount ( due to the payments ). In this case, the interest should be calculated while applying the payment and the remaining amount should be applied to the outstanding principal. Again, XXXX XXXX and other banks do follow this practice and Citizens is ignoring this component of calculation thus taking advantage of the customer.
Company Response:
State: DE
Zip: 19701
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Citizens Access Bank just closed my account today with an email and no information about the closure. {$20000.00} in funds are in my account. They have provided me with a check or invoice. They sent a document in my notices saying there was {$14000.00} available. The following business day Citizens blocked access to the account without giving me information on the account restriction either. I had my call escalated to a supervisor named XXXX and she disconnected the call as she gave me told me she had no idea why the account was closed. This service is outrageous and terrible.
Company Response:
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-11
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX XXXX Citizen one XXXX XXXX XXXX Removed the inquire from my credit report
Company Response:
State: NV
Zip: 89128
Submitted Via: Web
Date Sent: 2023-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I received Citizens Bank Credit Card XXXX in XXXX. It had a charge of {$270.00} to XXXX XXXX XXXX in XXXX, Ma. It had the same address as the XXXX XXXX charge I made a complaint about. I did not make that charge. I did not lose my Citizens Credit Card. I called Citizens and they said they would investigate.On XX/XX/XXXX I received a letter from Citizens that said they concluded no error occurred and the transaction was authorized. I am XXXX XXXX XXXX. I have no idea where that restaurant is. It must be about the chip. What kind of protection can I expect? as in the other complaint
Company Response:
State: RI
Zip: 02906
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A