CITIZENS FINANCIAL GROUP, INC.


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by CITIZENS FINANCIAL GROUP, INC. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Payday loan -
Payday loan, title loan, or personal loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 8166418

Date Received: 2024-01-17

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I've been contacting Citizens Bank ( as well as XXXX ) to resolve issues pertaining to XXXX Loan " co-signer '' release since XX/XX/XXXX. I received notice on XXXX XX/XX/XXXX ( see attached ) from XXXX stating that " Citizens-Bank owned loans as cosigner was removed effective XXXXbecause Citizens Bank approved your ( my ) request for Total and Permanent XXXX. '' As of XXXX XX/XX/XXXX, all three credit bureaus have listed accounts as past due ( XXXX ) which GREATLY impacting my credit score ( s ). I need help with getting this action resolved per their notification I received and that my credit score be corrected. Thanks for all you do.

Company Response:

State: KY

Zip: 40160

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8165834

Date Received: 2024-01-17

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: Subject : Dispute of Late Payments on Account [ XXXX ] Dear Sir/Madam, I am writing to dispute the late payments being reported on my account [ XXXX ]. According to the Fair Credit Reporting Act ( FCRA ), the term person is defined broadly, including entities such as Citizens Bank. Reference : 15 USC 1681a ( 2 ) ( A ) ( i ) Explanation : This section establishes the broad definition of person under the FCRA, encompassing entities like Citizens Bank. It serves as the foundation for disputing the reporting of late payments by such entities. Furthermore, under 15 USC 1681a ( 2 ) ( A ) ( i ), a consumer report excludes information about transactions solely between the consumer and the reporting entity, subject to section 1681s3 of the FCRA. As such, reporting late payments as transactions is a violation. Reference : 15 USC 1681s3 Explanation : This section outlines the responsibilities of furnishers of information to consumer reporting agencies, emphasizing the requirement for accuracy. It supports the argument that transactions solely between the consumer and the reporting entity should not be reported under this section. In accordance with SC Code Ann. 39-5-10 et seq., which prohibits unfair or deceptive practices and acts, the illegal reporting of late payments corresponds with this law. I am ordering Citizens Bank, XXXX, and XXXX to cease reporting late payments for this account and update it to Paid as Agreed, Never Late. I do not authorize the reporting of these late payments, as they are not only inaccurate but also damaging to my creditworthiness. Furthermore, even with a permissible purpose, consumer consent is essential, as mandated by 15 USC 1681b. I do not grant such consent in this case. If the account is not updated within 30 days from the receipt of this complaint, XXXX, XXXX, and Citizens bank can be held civilly accountable. I appreciate your attention to this matter. Done in good faith.

Company Response:

State: SC

Zip: 29680

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8164984

Date Received: 2024-01-17

Issue: Opening an account

Subissue: Unable to open an account

Consumer Complaint: This is a formal complaint against the terminally XXXX chief of the XXXX XXXX XXXX Citizens Bank branch XXXX XXXX, who is so incompetent that she can not even read or receive emails wherein I have sent her several times formal notice of our XXXX XXXX bankruptcy filing for XXXX XXXX XXXX XXXX case no XXXX XXXXXXXX, so that she can stop harassing and collecting bank fees on a bank account that should be closed and not do this, as it violates the bankruptcy automatic stay under 111 USC 362 . Instead of honoring our request to open up a new bank account with our new tax ID number and new law firm corporate name, she wastes more than a week hemming and hawing and claiming that her " branch manager '' has to " get back to her '' but at the same time telling me that I must settle {$500.00} in illegal bank charges that should not even be assessed, as we filed for XXXX XXXX bankruptcy on XX/XX/2023, and Citizens Bank was duly notified as such electronically as a creditor notified to attend the XXXX creditor meeting on XX/XX/2023, which of course, they did not attend. Instead these federal law breaking imbeciles including her cohorts at the bank mouthbreathers XXXX XXXX, XXXX XXXX and other XXXX working there feign ignorance and stupidity instead of just moving forward and allowing us to open a different checking account. Please investigate and advise.

Company Response:

State: NY

Zip: 100XX

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8162403

Date Received: 2024-01-12

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: Fraud check cashed at a XXXX Bank - XX/XX/2023 in the amount of {$5000.00}. I asked XXXX bank to verify where the check was cashed and it was confirmed by XXXX it was cashed through them. The fraudulent check was from Citizen 's bank. The Citizen 's fraudulent department was notified and the dispute was denied twice. They denied the refund for the fraudulent check.

Company Response:

State: NY

Zip: 10469

Submitted Via: Web

Date Sent: 2024-01-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8153030

Date Received: 2024-01-12

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: Hello, my name is XXXX XXXX I have a bank account with Citizens Bank. On XX/XX/2023 I deposited a check in the amount of XXXX and it's been well over 90 days and the bank placed my check on hold and has not released my funds. I spoke to my attorney because the check was from a civil suit and was awarded to me for a accident I was in some years ago and he provided me with the canceled checks letting me know Citizens Bank cashed the check and took the funds out of the account from XXXX XXXX XXXXXXXX. I visited a 2 different branches and all I've been told was call the XXXX number on the back of my debit card which I did and to no resolve. I need some help with this matter because the check is still on hold months later.

Company Response:

State: PA

Zip: 156XX

Submitted Via: Web

Date Sent: 2024-01-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8152349

Date Received: 2024-01-11

Issue: Trouble during payment process

Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo

Consumer Complaint: I got XXXX XXXX on XX/XX/XXXX and unfair dismissal in the workplace last week XXXX XXXX. I will sue that company and the XXXX of XXXX XXXX and fight in court. So, since I have no income during the litigation period, I hope to receive mortgage support or forbearance.I pay about {$2600.00} every XXXX at XXXX XXXX.

Company Response:

State: VA

Zip: 20111

Submitted Via: Web

Date Sent: 2024-01-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8152108

Date Received: 2024-01-12

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: I used the ATM machine at Citizens Bank, on XX/XX/2023, The branch is located.at XXXX XXXX XXXX, XXXX, RI. I tried depositing {$4800.00}. The machine kept returning the money back, but I kept trying to complete the deposit, until I finally finished the deposit. I waited until next day to check on the account, and it was {$1300.00} short. I spoke person to person with the branch manager, XXXX XXXX, and he said it will be taken care of, and that there was an ATM malfunction and there was a lot of people affected. So, I went home and a few days later, I returned to the branch but this time I spoke with an assistant manager named XXXX, do not know her last name. She agreed with me that it was a bank error and apologized to me and told me that it takes 24 to 48 hours to return the money to the account. So, I left, and went back to the branch and spoke with a different assistant manager. This time the assistant said that it takes 45 to 90 days to solve the problem. So, I decided to get help since one manager said one thing and the other said something different. About a week later I received a letter stating that the there was no machine malfunction, and therefore, they will not return the funds to my account. Please investigate this, since there were a lot of people complaining like me and they probably got the same response from the bank.

Company Response:

State: RI

Zip: 02907

Submitted Via: Web

Date Sent: 2024-01-12

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8151326

Date Received: 2024-01-11

Issue: Managing an account

Subissue: Banking errors

Consumer Complaint: On XX/XX/XXXX, I attempted to use an XXXX to cash and deposit a XXXX dollar work check. The teller who virtually assisted me at the XXXX said she did not have enough to cash and deposit the check in the ATM but would deposit the check. That same night, My funds were not reflecting in my account. I did not receive the check back and the money was deducted from my bosses bank account. I called Citizens Bank to submit a claim. After waiting for them to locate the check in the ATM, They submitted a claim and I was credited XXXX. On XX/XX/XXXX, XXXX was deducted from my account as a miscellaneous charge. When calling Citizens Bank, They stated I received double payment and that the claim I submitted had no fault found. I have attempted to work with them all week while my account sat negative with no results. Please note there at cameras at the ATMs and XXXX. There are records to show that I did not receive the XXXX deposit after giving them the check. Citizens bank is at fault here.

Company Response:

State: NH

Zip: 038XX

Submitted Via: Web

Date Sent: 2024-01-11

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8149957

Date Received: 2024-01-12

Issue: Struggling to pay your loan

Subissue:

Consumer Complaint: LONG STORY SHORT IVE FILE WOTH XXXX TOO. IVE BEEN COMPLAINING FOR MONTHS TO CITIZENS THAT INCANT PAY XXXX XXXX XXXX XXXXXXXX. NOTHING MORE SHOILD BEEN SAID. I KEPT GETTING TOLD BY CITIZENS THAT THEY CANT CANCEL UNTIL THEY GET THE CANCEL WORD FROM XXXX XXXX. IVE BEEN IN CONTACT WITH CHAIRMAN FROM CITIZENS. HE CALLED THIS PAST MON OR TUESDAY. HAD A THREE WAY CALL IN XXXX that went sourand that INITIATED THE CALLBACK FROM CHAIRMAN. I HAVE A TECH TO COME OUT TOMORROW XX/XX/XXXX TO TAKE DOWN EQUIPMENT AND FOR YOU ALL TO REFUND LINE OF CREDIT AND TO FIX MINES AS WELLYOU ALL ARE RUINING MY CREDIT. YOU CAN PULL ALL CALLS TOO. I SHOULDNT HAVE TO JUMP THRU HOOPS TO CANCEL. WHAT IF I DIED. YOU ALL WILL CANCEL THEM BECAUSE YOU WOULDN'T GET ANYTHING. ALSO ITS DISRESPECTFUL TO HAVE TO KEEP MENTIONING MY HARDSHIP THIS MANY TIMES VIA PHONE AND COMPLAINTS AND IVE EMAILED THE XXXX credit dept CREDIT FROM CITIZENS. THEY HAVE THE EMAILS TOO AS IVE GOTTEN CORRESPONDANCE BACK FROM THEM STATING WHY AND THATS BOT WHAT I WAS ASKING. WHY KEEP DROPPING A CUSTOMERS CREDIT CONTINUOUSLY ESPECIALLY IF IVE REACJED OUT MORE THAN ONCE AND I TOLD YOU ALL XXXX XXXX AND XXXX THAT EMAIL FOR MY CREDIT ISSUE WAS GIVEN TO ME MONTHS AGO THE FIRST TIME YOU ALL DRASTICALLY DROPPED MY CREDIT AND I CALLED AND COMPLAINED THEN TO YOU ALLANYHOW IVE BEEN IN TOUCH WITH CUSTOMER LOYALTY FROM XXXX AND THE TWO LADYS FROM XXXX LEGAL REGARDING MY SITUATION AS WELL AS THE CHAIRMAN OF CITIZENS. THE CALL ON XXXX the citizens rep stated o weve only reported once to the bureaus ( all 3 ) thats a lie. It was twice. Once was for XXXX points which was worse than a bk on a credit second was just this past week for XXXX I pay attention to everything and you all can not get over on my. Please call the chairman and or whomever to pull all calls. Cancel my line of credit as XXXX is cancell and will be as of XX/XX/XXXX when they get their equipment. Then you all fix my credit and refund this line of credit. Learned my lesson with door to door sales no body should be paying for two separate things. The line of credit and the actual monitoring system. Thats a rip off anyhow. Ive mention to cancel and refund my line of credit and fix my report many times on calls and complaints. Again please. I should have no issues if all calls are recorded ie with XXXX/citizens pay

Company Response:

State: TX

Zip: 76131

Submitted Via: Web

Date Sent: 2024-01-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8149073

Date Received: 2024-01-12

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: Around XX/XX/XXXX of XXXX My XXXX XXXX was compromised and money were being transferred without my knowledge. I filed a claim with them ( XXXX ) for about XXXX dollars instead of helping me they decided it was not their problem and closed out my account for violating their rules which i did not. so i tried to file a claim with my bank ( Citizens ) for the lost money after XXXX review they said it up to XXXX XXXX to correct the issue decided their decision was final.

Company Response:

State: NY

Zip: 121XX

Submitted Via: Web

Date Sent: 2024-01-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.