Date Received: 2022-02-14
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied to refinance my student loans with Citizens Bank based on an offer sent in the mail. A component of this offer was a {$500.00} XXXX gift card. Rates are competitive, so this was the aspect that set Citizens apart from others like XXXX. I went to the website listed on the letter and got rates and later finished my application. Recently I followed up with Citizens on the status of the {$500.00} XXXX gift card. I was told I do not qualify because my application was routed through a third party they contract with ( XXXX? ). I have never communicated with this third party, nor have I heard of them. All Citizens was willing to tell me was that somehow my application went sent through them. As a customer I had no control over this. I followed the instructions on the offer letter and had no knowledge a third party became involved ( it is still unclear how or why this third party is involved ). It appears Citizens promoted an offer and then routed me to a third party in order to avoid honoring the offer. I also, of course, now have concerns about this third party having access to this data without my knowledge or permission. Citizens has been unwilling to remediate this situation.
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I will be processing Private checks from this day forward marked SPECIAL PROCESSING- CLOSED CHECKS/ELECTRONIC FUNDS TRANSFERS ( EFT ) to identify them as Private NEGOTIABLE DEBT INSTRUMENTS, hereinafter called NDIs and also classified as Non-Cash Accrual Exchange Item per other terms used in the banking industry. Special NOTE of Banking Compliance : My SPECIAL PROCESSING CLOSED CHECKS are NOT to be drawn against the Public side of my Individual Checking Bank Account, for to do so could result in a rejection depending on the funds on deposit in the public side of the account and this would be an act of Libel against me ( which would cause to defame and injure my reputation ) and it would also be a Trespass against me. The same is true, if my Private Closed Checks as NDIs are dishonored by your refusing to process them through the EFT System. The Following is My Understanding of how the Banking System as it applies to the processing of Private Exchanges : 1. ) NDIs are to be processed through the Banking Systems to settlement by way of the Banks or Intermediary Treasury Tax and Loan accounts, hereinafter, XXXX XXXX XXXX account, which are administered under the Technical Support Division ( TSD ) of the IRS through Chief of Special Procedure Handling within Federal Reserves System and the Treasury as the Holders of Individual In-Trusted Private Access Accounts. The NDIs that are processed through the XXXX & XXXX account are to be administered by the IRS, thereby insuring all of the required IRS taxing and tracking forms are filed by the processing Securities Intermediaries, the Bank in most cases. 2. ) The Bank is under contract to process and settle all SPECIAL PROCESSING CLOSED CHECKS as an Individual Bank Account Holders Private request within 3 days, with the NDIs being charged against the Banks HOLDING ACCOUNT ( as an Asset Credit to be remitted to the requester/endorser of the instrument ). On the other side of the Banks HOLDING ACCOUNT ledger a Secret Lien is written against the individual Bank Account Holders Private Assets held in the In-Trusted Deposit Private Access Account at the Treasury. But within 15 days the Funds ( Asset Credit ) from the Treasury has to flow through the XXXX XXXX XXXX back to the Banks HOLDING ACCOUNT to Set-Off the Secret Lien. The Bank Fee for the performance of this transaction has been covered by the interest acquired from the bonds that were written by the Bank against the Secret Lien for the 15 day holding period. 3. ) Private Exchanges are Barter Exchange Transaction which requires an IRS form 1099-B to also be filed by the Bank to cover the conversion of the Private Exchange and that there are No Taxes Due by Individual Account Holder as it is a Private Exchange Transaction. No new Public Debt has been or is to be created by this process. 4. ) An Individual Account Holder can transfer funds/credit from his Individual In-Trusted Asset Account held on deposit by the Federal Reserve System and the Treasury and then have those Private Funds/Credits deposited into the public side of his Individual Bank account. The Bank is required to keep the Public and Private Funds/Credits separated within the account so they are not co-mingled for compliance with the IRS taxing requirements. Thereby the Bank can only place Secret Liens against the Public Funds/Credits within an account and not against the Private Funds/Credits, even though they may be just book entries of credit. 5. ) The BANKS ; can not lawfully discriminate and deny the processing service to an American Individuals valid NDIs from an Individual Creator/Holder of a Chartered Bank Account ; on the basis that they are not interested, not setup for it, unfamiliar with the processing of NDIs, or that all NDIs or that all NDIs have to look the same ; for it is the Individual who has that right of determination as to what is to be called a Public/Private NDI, for he is the creator of both instruments. The BANK is licensed by charter and bonded to perform the actions as directed by the Individual Bank Account Holder to process for servicing both Public and Private Commercial transactions. This is also covered under the UCC as the Universal Laws of commercial commerce and the time honored Laws. It is also in compliance with the following Public Laws ; Securities Act of 1933, Securities Exchange Act of 1934 ; Banking Acts of 1933, 1934, and 1935 ; Trust Indenture Act of 1939, the Bankruptcy Act of 1898 and several others, plus all of their revised amendments. More detailed instructions may need to be forwarded to the Banks Branch Account Managers, so as to prevent any delays in my future Closed Check Exchange Processes. It is my understanding that you are also required under the Clean Hands Doctrine and the Banks Charter to process all instruments properly presented for Exchange, Payment and Settlement through the required banking system in this country. But if the above is not also your understanding, then please contact me so we can resolve the misunderstandings. If there are still any unresolved misunderstandings at the time, I will gladly contact the required Regulatory Compliance Departments to obtain their Opinions and Rulings. It is the right of every American Individual to have access to a Lawful credit/money ( Exchange ) system and per the banking charters ; the Banks are required to support this when it is demanded by an American Individual Bank Account Creator/Holder . Refusal is Discharge Can not refuse a valid instrument or make a determination it is not valid UCC 3-603 The mere tender of an instrument for payment IS discharge UCC 3-603 HJR-192 superseded Public Law ( that which passes as law today is only XXXX of law ), replacing it with public policy. This eliminated our ability to PAY our debts, allowing only for their DISCHARGE. When we use any commercial paper ( checks, drafts, warrants, federal reserve notes, etc. ), and accept it as money, we simply pass the unpaid debt attached to the paper on to others, by way of our purchases and transactions. This unpaid debt, under public policy, now carries a public liability for its collection. In other words, all debt is now public. Criminal Penalties for Violation of Executive Order {$10.00}, 000 fine or 10 years imprisonment, or both, as provided in Section 9 of the order. Section 9 of the order reads as follows : Whosoever willfully violates any provisions of this Executive Order or of these regulations or of any rule, regulation or license issued thereunder may be fined not more than {$10000.00}, or if a natural person, may be imprisoned for not more than 10 years, or both ; and any officer, director or agency of any corporation who knowingly participates in any such violation may be punished by a like fine, imprisonment, or both. LAW ESTABLISHING THIS TYPE OF INSTRUMENT : A tender of the proper amount due, even if rejected, extinguishes the XXXX and precludes foreclosure* - See, e.g XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: PA
Zip: 19131
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: On XX/XX/XXXX I paid in full the loan amount Citizens Pay loned me for {$880.00}. It was for an XXXX XXXX XXXX with All Access. I called close my account about a week afterwards so as not have excess credit lines effecting my credit score. The representative informed me I must wait 30 days until I can close the account. I called back tonight ( XX/XX/XXXX ) and was told I need to wait 90-150 days before my account will close automatically, and they are unable to manually close the account. XXXX is the phone number in their Terms and Service Agreement under section " # 19 Closing Your Account '' subsection " b ''. A link to their terms is here... https : XXXX XXXX in their terms state they are unable to close my account when requested by the creditor. I believe what they are doing is against the law. In my opinion they are holding my credit line hostage ( {$2500.00} ) and disabling me from keeping a high credit score, and disrupting further credit lines from other creditors. I've paid them in full! I want them to close my account!
Company Response:
State: WY
Zip: 827XX
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: In XX/XX/2021 we filed an refinancing application with Citizens Bank that was approved. We were told that the loan would close in three months but as of now we have not completed the process. Thy have miscalculated the numbers of in the closing disclosures several times, this includes the payments, the interest and closing costs. They have also told us other requirements that was not true and they've withdrawn. I need someone to please take a look at the documents they have sent us and let us know if they are adhering to consumer and banking laws.
Company Response:
State: MA
Zip: 02122
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-12
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: This company keeps putting missed payments to keep putting on my report. Also company broke many laws I was never notified of a repo my ex wife was supposed to take over payment. Never was notified when it got repoed to have a chance to but it back up. Now was closed in 2017 but they keep trying to add different close dates to keep it on you can see two different dates on the report
Company Response:
State: ME
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-12
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Despite several years of complaints, Citizens bank refuses to update the security level of their online banking systems to the current century. While most, if not all, financial institutions enforce complex passwords with special characters and offer, if not require, 2-steps authentication, Citizens forbids the creation of secure passwords by refusing to allow special characters during password creation or update. This results in either weak passwords or passwords over 25 or 30 characters long, which are impossible to remember. There also does not seem to be a way to enable 2-steps authentication. This kind of criminal negligence puts my money and the money of each and every one of their personal and business customers at risk.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2022-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-12
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I had multiple XXXX accounts. XXXX has changed to a wealth management bank so I received notification that my accounts would be transferred to Citizens Bank. I did not want a Citizens account, so I called Citizens and was told the only way to prevent an account from opening was to fully close my XXXX accounts. I closed my accounts fully with XXXX on XX/XX/2022 ( receipts attached ). On XX/XX/2022 I spoke on the phone with Citizens as well as as XXXX messaged with XXXX at Citizens. XX/XX/XXXX I had written confirmation from XXXX via email that an account would not be opened in my name if my XXXX accounts had been closed. They were away of the date I closed my XXXX accounts. On XX/XX/2022 I received an email about my upcoming account being opened at Citizens. I spent hours on the phone trying to have my info wiped from their database and to get assurance that a Citizens account would not be opened. I spoke with an agent and eventually was able to speak with a manager XXXX on XX/XX/2022 who refused to remove my email from their database and confirmed multiple times that no account would be opened in my name. She told me that our phone call was being recorded but when I asked for a copy for my records, I was refused. I was given an address for Citizens Office of The Chairman ( with no name attached ) from XXXX and I sent a certified letter on XX/XX/2022. I submitted a complaint with the New York State Department of Financial Services on XX/XX/XXXX. They closed the case asking that I submit here instead. This week I have received information that an account has in fact been opened illegally in my name at Citizens after they assured me multiple times that this would not happen. I am attaching photos of the checks and debit card they sent me this week.This company has caused hours of work on my end and between that and the fact that it involves my finances, it has caused a massive amount of stress. Thank you for helping me resolve this.
Company Response:
State: NY
Zip: 10002
Submitted Via: Web
Date Sent: 2022-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-12
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: XXXX, XXXX XXXX at local Citizens Bank asked me if I'd would want the new XXXX XXXX with 5 % cash back promo ( on up to {$6000.00} during first year, then reverts to 1.8 % on everything ). She signed me up for it. Got the card and started using it XXXX XXXX. After about 10 days I set up my online account and noticed I was getting 1.8 %, not 5 %. There is no other option besides a phone number to contact " Customer Service '', so on my 4th try to speak somebody, and XXXX. XXXX min. on hold, I finally got to explain the problem. The polite man eventually told me I'd start getting the 5 % in about 3 business days, and the difference between 1.8 % and 5 % for purchases already made " would be added to my account in a lump sum ''. I started getting the 5 % on XXXX XXXX. By then I had {$2100.00} in purchases, meaning I was owed {$67.00} in reward cash-back. The owed amount never appeared. I called back on XXXX. This guy told me " it would take 2 weeks to get it ''. Asking " why? '' got no answer. I told him " I'll believe it when I see it '' and told him I'd be filing a complaint if it didn't happen. 3 weeks went by. Still nothing. Called back XXXX XXXX. The " Customer Service '' rep was full of " I'm Sorrys '' but nothing was done to this day. It may not be a whole lot of money, that was the deal, then it's part of the contract between the bank and a very good XXXX customer of theirs. I expect it without being lied to by " Customer Service '' people who apparently know nothing and can't fix it themselves. I'm not wasting my time by calling again. It's useless.
Company Response:
State: NH
Zip: 033XX
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-11
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I received a postcard from CITIZENS BANK stating I would earn {$700.00} if I opened and maintained both a CHECKING ACCOUNT and SAVINGS ACCOUNT as per conditions on that card. I DID SO, having a representative assist me to be sure all I 's and T 's were dotted and crossed correctly. I tried to transfer funds as quickly as possible, but I could NOT due to CITIZENS BANKS 's limits on transfers. I thoroughly followed ALL instructions as I could. NOW, they are refusing to follow through and pay me what they owe me!
Company Response:
State: NY
Zip: 11756
Submitted Via: Web
Date Sent: 2022-02-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was on forbearance from loosing my job due to Covid and XXXX of 2020 I applied for a loan modification which still today has not been completed or finished, I have made all my payments for the past 5 months after being out of extended forbearance due to them taking for ever to process and do a loan modification, for 6 months I have asked for transaction history report which they do not supply, I have wanted to refinance my loan for the past year and a half for a lower interest rate but low VA rates cant see 6 consecutive payments to do a refinance because XXXX is saying its in forbearance when its not and they also wont supply me with a transaction history report for my payments made all while I am loosing money from not getting a lower interest rate. I also had an opportunity for a grant from state of Michigan to pay for delinquent mortgage but cant use that because XXXX refuses to participate in the program. 3 times a month for past two years I have called and emailed for status update and nothing has happened, for the past year they have escalated my case but still no modification
Company Response:
State: MI
Zip: 494XX
Submitted Via: Web
Date Sent: 2022-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A