CITIZENS FINANCIAL GROUP, INC.


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"Products" offered by CITIZENS FINANCIAL GROUP, INC. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Payday loan -
Payday loan, title loan, or personal loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 5708176

Date Received: 2022-06-25

Issue: Opening an account

Subissue: Unable to open an account

Consumer Complaint: CITIZENS BANK REFUSAL TO ALLOW THE OPENING OF A PERSONAL CHECKING ACCOUNT AND BUSINESS CHECKING ACCOUNT.

Company Response:

State: NY

Zip: 122XX

Submitted Via: Web

Date Sent: 2022-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5706524

Date Received: 2022-06-24

Issue: Opening an account

Subissue: Unable to open an account

Consumer Complaint: For my Application # XXXX for a checking and savings account, Citizens bank emailed me an approval letter ( attached ) and subsequently and without notice locked me out of online banking. Upon calling in and being thrice transferred and a 35:00 minute wait time ( in aggregate ) I spoke to a supervisor who said a letter was mailed that my accounts had been closed. I was unable to reach resolution with the said supervisor to have my new checking and savings account property open and activated.

Company Response:

State: NY

Zip: 11213

Submitted Via: Web

Date Sent: 2022-06-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5706217

Date Received: 2022-06-24

Issue: Opening an account

Subissue: Confusing or missing disclosures

Consumer Complaint: The bank advertised a {$600.00} deal. {$300.00} for opening a checking account and arranging direct deposit, and, an additional {$300.00} to put {$200.00} every month for 3 months. After I opened the account and put in the {$200.00} for the months of XXXX XXXX and XXXX. During that time, I called to make sure I would be getting my {$600.00}. They checked and said it would come at the end of XXXX. Today I received the {$300.00} but when I called, they explained that the three consecutive months had to be XXXX, XXXX, and XXXX. Apparently, the customer service I had called failed to mention that my deposits were in the wrong months and the card I read the rules from had writing so tiny, that I could not read it correctly. I am XXXX XXXX XXXX and I was sure I had followed their directions to the letter. I feel ripped off and that the bank did that one purpose, knowing no one would follow those directions.

Company Response:

State: PA

Zip: 19038

Submitted Via: Web

Date Sent: 2022-06-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5700667

Date Received: 2022-06-23

Issue: Managing an account

Subissue: Banking errors

Consumer Complaint: I made a purchase through my XXXX with XXXX which automatically takes the funds from my checking account held at Citizens Bank. This transaction was refunded the same day by XXXX and the funds were then automatically sent from XXXX back to my Citizens Bank checking account ( XXXX XXXX XXXX XXXX in the amount of XXXX. This all occurred on XX/XX/2022. The funds have not been put into my Citizens Bank account although XXXX has provided me a confirmation number and I have evidence of the transactions. I have called Citizens Bank who can only file a claim and refuse to allow me to send them my documents regarding the transactions. I really need this money and they arent helping me get this taken care of properly or quickly. This is causing my account to be overdrafted and I really need the funds. Please help me get Citizens Bank to put my money into my account.

Company Response:

State: PA

Zip: 151XX

Submitted Via: Web

Date Sent: 2022-06-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5698325

Date Received: 2022-06-22

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: This is an ongoing issue with Citizen bank. I was added as a signer to my mother 's checking account ( my mother was a long standing customer with Citizens bank and she knew all the bank tellers ), because I was coming to citizens bank to take care of my mother 's monthly bills. The bank teller said it would be best for the bank manager to add me to my mother 's checking account, because I was visiting monthly without being a signer on her account. 12 months after I was added to my mother 's account, my mother passed away. She was receiving a monthly pension and social security checks, however, after my mom passed away her money was taken out by the treasury dept., this caused an issue because money had already been taken out to pay my mother 's monthly obligations. I had no idea this issue had arise. Once my mother became deceased, my family and I were trying to deal with the sudden loss of our mom. Her insurance wasn't yet finalized and I was in a long drawn out battle to become the executor of my mom 's estate, then Covid hit and the courts were shut down, as well as most of the economy. Two collection companies are sending my deceased mother collection letters, which they said Citizens bank authorized them to do so. The issue is Citizens bank already knew my mother was deceased. Also, Citizens bank has added my name to XXXX 's, which is another reason I want to resolve this ongoing issue. I called XXXX collection dept. and explained the situation and I was instructed to go to a XXXX branch and show my mother 's death certificate, I went to the actual location where my mom opened her account. I was greeted by XXXX XXXX XXXX, the branch manager, although she couldn't assist me because she didn't have access to any information, to know where to start. She was a loyal customer and the situation was not intentional by any means. Mom had a great relationship with Citizens bank. Also, there's many discrepancies of what was actually owed, there're four different amounts that's stated in the documents ( see exhibits ). Exhibit 1 states amount owned {$1000.00} ; exhibit 2a states {$1100.00} ; exhibit 3 states {$1000.00} ; exhibit 8a thru 8e states the principle balance is {$890.00} So, XXXX 's is not reporting correctly anyway, because there are too many discrepancies, such as the charge off amount, there four different amounts listed in the exhibits. In addition, the XXXX 's report states I conducted account abuse, how could it have been account abuse, if I wasn't aware of the situation. After my mother became deceased I no longer had access to her apartment or to retrieve her mail in a timely manner. I requested the post office to change her address to my current address, however by the time I receive my mother 's mail, Citizens bank had already charged off her account. I had no idea about the treasury taking money out until months later.

Company Response:

State: OH

Zip: 44137

Submitted Via: Web

Date Sent: 2022-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5694243

Date Received: 2022-06-21

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I entered into a forbearance plan on XX/XX/XXXX and was told it wouldnt affect my credit and they told me i would get XXXX months of forbearance. XXXX months later on XX/XX/XXXX I decided I was ready to exit my plan. I spoke to my mortgage company multiple times and everytime i was told my plan expired till XX/XX/XXXX. When i called to exit forbearance they then informed me i was already out of forbearance and my credit would be affected. I was then told my mortgage was due in XX/XX/XXXX so i made my XXXX payment. I was then told to get my missed payments deferred to the end of the loan i would have to wait 60 days and in that time it would be reported as XXXX missed payments on my credit. I told them its not my fault they take so long to process it and I will resume my payments and they said they cant do anything. Although all the paperwork they sent me on the forbearance rules said my credit wouldnt be affected if i followed their rules they are now saying something different. If i didnt get lucky and called to exit i would have never found out that my plan was over. they told me something completely different multiple times on the phone. also they told me my credit shouldnt be affected before and now are saying it will be because they take 60 days to process everything. Citizen one should be held accountable because they cant tell me XXXX thing and do something different. If i knew this would affect my credit i would have took other actions but then again this is against the forbearance rules so why can they do that when other banks dont take 60 days.

Company Response:

State: NY

Zip: 11420

Submitted Via: Web

Date Sent: 2022-06-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5693899

Date Received: 2022-06-21

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: XXXX bank sold my loan to Citizens Bank. XXXX failed to change my address and transfer my accounts and direct deposits to Citizens bank. Citizens failed to communicate the problem with me and payments where made on time on XXXX, but Citizens is lacking of technology to catch that on file and fraudulently send a report about late payments inwhich XXXX had them. Payments were made on time and still they didn't reported them as pay in my credit history. I want the Bank to removed those late fee payment entering so my history goes back to 100 %

Company Response:

State: NV

Zip: 89032

Submitted Via: Web

Date Sent: 2022-06-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5692277

Date Received: 2022-06-21

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: My husband and I have recently gotten out of forbearance and are trying to settle our partial claim with the mortgage company. The documents they have requested we sign and have notarized have incomplete numbers on them. They have listed interest, principal, and taxes and insurance. The interest and principal have listed balances, but the taxes/insurance are left blank. The balance does not add up and my husband and I do not feel comfortable signing the paper work without seeing an itemized balance. We paid escrow while on forbearance and we would like to be able to see all of the amounts we owe and what we have already paid in the past year and a half we have been trying to deal with this. The mortgage company has no contact with the third company that has to deal directly with the customer. When calling the third party answering service, they have no one to help us and can not assist us with this. This is the second time I am having to make a complaint with this company and will now be making a complaint with the XXXX XXXX XXXX. We feel that the mortgage company has failed in properly assisting their customers and we would like our mortgage to be sold at this point so that we no longer have to deal with them. I don't feel like this is an honest company and they should not be handling people 's mortgage.

Company Response:

State: TX

Zip: 773XX

Submitted Via: Web

Date Sent: 2022-07-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5690270

Date Received: 2022-06-20

Issue: Trouble during payment process

Subissue:

Consumer Complaint: See complaint XXXX. Citizens opened a windstorm policy for $ XXXX at $ XXXX. My mortgage is for only $ XXXX ( current balance is about $ XXXX ). Why did they open a policy for more than the loan and why did they back date it XXXX months? Please reopen this complaint! Thanks. XXXX XXXX

Company Response:

State: FL

Zip: 335XX

Submitted Via: Web

Date Sent: 2022-07-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5690004

Date Received: 2022-06-20

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: I was informed by bank that my account was being acquired by Citizens Bank, and I was fine with the transition. After the account was set up with Citizen, I inquired and found out that there would be a monthly recurring charge. This was not disclosed when I was informed of the transition. I asked Citizens to close the account and refund my balance in XX/XX/2022 via check. I followed up two weeks later and there was no change. I again made the request. About a week later, I see online that it was closed. About 3 weeks later, I had not received my refund. I followed up and was advised by an agent via chat that could not provide a status on my refund. I asked that the matter be escalated. I was told that it would be directed to the Chairman 's Office and I would get a phone call in 2 business days. It's about a week and a half later and no one has contacted me.

Company Response:

State: NY

Zip: 10462

Submitted Via: Web

Date Sent: 2022-06-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.