Date Received: 2022-09-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The bank has a program if you open a new account is supposed to credit you {$400.00} if you had to do anything and theyre telling me that because I didnt deposit XXXX in one lump sum They will not qualify me for the program nowhere does it say deposit XXXX in one lump sum is this make Direct deposit in the sum of XXXX or more dollars Ive made deposits in the sum of way more than {$500.00} what they do is they intentionally break up my payments so I dont come in at {$500.00} Im going to send documentation to show this this bank is the scummiest dirtiest bank Ive ever dealt with their customer service will yell at you theyll hang up on you they wont return your calls theyll say they return your calls they wont they lie this is a very dirty bank I dont recommend anybody using it Im so disappointed that I close my original account and open an account with this company if look online they have long history of doing this I will not stand by and be taken advantage of our be lied to want to file his complaint and if nothing happens with this Im going to move further with contacting a lawyer Ive had money stolen from the ATM they wont return it there just a bad bank
Company Response:
State: MI
Zip: 48103
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Phones were removed from my account did your from cell phone was stolen wallet ID they use my cell phone to access my account and change my password do you access to my account and withdraw money the bank is refusing to help me theyre saying that it didnt happen but yet they still received and gave me a payment for some of the money but the large portion of it theyre denying me the funds of Ive tried everything to resolve this with his bank its the most crooked bank Ive ever tried to do business with they also offer a {$300.00} for opening your first account with them I open my first account with them set up direct deposit and the amount of what they said it needed to be and theyve got to release those funds to me as well this bank is very very toxic
Company Response:
State: MI
Zip: 48103
Submitted Via: Web
Date Sent: 2022-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: my bank account was transferred unknowingly to the citizens bank from another bank. This bank charged me dormant fee at first. and I suddenly knew it at first So I set up the direct deposit to make sure the there is no dormant fee. However, I just found they also started charge the service monthly fee without known. My original bank has no fee at all. This is not the bank/bank account I was setting. the bank told me this is the paper delivery fee, but I was not noticed at all. Neither it is the default value. Neither it is what originally I set the account with another bank. I called the bank, and talked to customer service, agents /superviser, but they refused to refund the money back today. XX/XX/2006. the amount is only totally XXXX dollars though. This bank is a robbery. consumers should be aware and away from the bank. and this bank should be punished as well. A bank grabs accounts from other banks without notifying me and sends no information. It also kept charging all kinds of charges without notifying customers.
Company Response:
State: CA
Zip: 94303
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: they charging ridiculous fees when I deposited a check and they put the check on hold for almost two weeks.
Company Response:
State: NY
Zip: 11433
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: In XX/XX/2022, I opened a new Checking and Savings account with Citizens Bank using a targeted promotional offer. The terms of the Savings account bonus were to earn a {$300.00} Savings bonus, you must open your first new personal savings account on the same date as a new checking account and make deposits totaling {$200.00} into the new savings account every month for 3 consecutive months. A total of {$600.00} must be on deposit in the new savings account until the end of the bonus period. I deposited {$200.00} for three consecutive months and maintained that balance through XX/XX/XXXX, which is when the bonus should have been paid. I did not receive the bonus and contacted Citizens Bank customer service on XX/XX/2022 to inquire. They informed me that because I opened the account in XXXX, I had to deposit in XXXX instead of XXXX. I don't recall seeing this specified anywhere in the terms of the offer despite their explanation. They also would not provide me with a written copy of these terms when asked. The only timetable on the offer I received stated a deadline for the deposits based on account opening date and a date for the bonus to be paid, not that the deposits must start in XXXX as opposed to XXXX. At best, this is a misleading attempt to avoid paying the {$300.00} welcome bonus. As a new customer, it is extremely frustrating to have kept my money on deposit in this new savings account with Citizens Bank for several months with the expectation of receiving this welcome bonus, and then being given the runaround.
Company Response:
State: NY
Zip: 11211
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I purchased an XXXX XXXX XXXX XXXX in XXXX and returned it XX/XX/XXXX for the new XXXX XXXX XXXX XXXX. The XXXX program said you pay 12 payments and then return the XXXX, they pay off the remaining loan balance and start a few loan for the XXXX XXXX XXXX XXXX. I did just that abs returned my XXXX to XXXX, I have the trade in email I attempted to provide to both XXXX XXXX and Customer Service who refused. Now theyre claiming theres a balance owed on the XXXX I returned, I know that because I have 4 other loans that are in good standing and Ive sent in the old iPhones to have the loans closed. Thats clearly an XXXX and Citizens One issue and not mines, no one is willing to help so I need to file a CFPB complaint
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I have opened a checking account in XX/XX/2022 from Citizen banks online promotion for a requirement of {$500.00} direct deposit within 60 days. I have met my requirements and expecting the promotion bonus to be added in my account. I have contacted the customer service in XXXX and told it will be granted in XXXX. However, I waited till XX/XX/2022 but still don't see the bonus come to my account, so I called again on XX/XX/2022. One representative answered my call, and put me on hold for more than 20 mins while I can hear him chatting with someone else, which raise up a concern that he does nothing just putting client on hold? Then he dropped my phone. XXXX XXXX XXXXXXXX
Company Response:
State: NY
Zip: 11355
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Citizens Bank has not posted a refund of {$170.00} back to my credit card ending in XXXX, which the merchant claims to have successfully submitted on XX/XX/XXXX. On XX/XX/XXXX, I made a ticket purchase of {$170.00} from NJ XXXX using my credit card ending in XXXX from XXXX Bank. I had used XXXX XXXX on my phone ( which uses a virtual card number ) to make the purchase, so the receipt showed the last XXXX as XXXX. In XX/XX/XXXX, XXXX Bank sold its credit card business to Citizens Bank, and my XXXX card ending in XXXX was closed, and I was issued the Citizens Bank card ending in XXXX. In XX/XX/XXXX, I returned the unused ticket to NJ XXXX, which claimed to have made a full refund back to my now-closed card on XX/XX/XXXX. The refund has not yet been posted to my Citizens Bank credit card account, nor have I received a refund check from Citizens Bank or XXXX Bank. I checked with NJ XXXX on XX/XX/XXXX, and it claimed that the XX/XX/XXXX refund was successful. I then tried following up with XXXX Bank on the same day ( XX/XX/XXXX ), but after speaking with multiple departments, they claimed they were unable to view any information pertaining to my XXXX card since it was now closed. I then contacted Citizens Bank and went into a local branch. Although they claimed they were unable to view any information regarding my now-closed XXXX card XXXX they were able to find the purchase I had made on XX/XX/XXXX. They claimed they were unable to find the XX/XX/XXXX refund of {$170.00} from NJ XXXX, however. They then opened a merchant dispute on my behalf on XX/XX/XXXX ( case # XXXX ). Since then, I have not received any updates with respect to the case, nor have I received the refund from either bank. This is surprising, considering XXXX ) in XX/XX/XXXX, I previously had a refund successfully post to the same Citizens Bank card for a different purchase I had made with the now-closed XXXX Bank XXXX XXXX and XXXX ) neither bank seems to have accounted for these kinds of refund transactions by properly setting up information sharing of clients transferred from XXXX Bank to Citizens Bank XXXX
Company Response:
State: NY
Zip: 113XX
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Hello My name is XXXX XXXX, I am a XXXX XXXX, and my son XXXX lives with me. XXXX has XXXX. We contacted Citizen 's bank about a mortgage on my home in XXXXXXXX XXXX. It sounded like a good idea but then we realized that if I die, in many years, XXXX could not continue the mortgage payments. XXXX only gets {$1400.00} from his XXXX payments and the mortgage was around {$2400.00} a month. We did get out of the mortgage before it closed, and we moved to XXXX XXXX where it is cheaper to live. Even after I ended the mortgage, they still charged me {$880.00} in fees. I do not think that is right. I got out of the mortgage because there is no way my son XXXX could keep up the mortgage payments without my income. My late husband and I worked very hard all our lives to provide a home for our son. Citizen 's bank wanted to take advantage on my love for my home. Please look into their banking practices. Thank you XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-08
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Please see attached. Previous complaints continuously closed out and the requirements from the alleged debt collector were not fulfilled. The company has been notified to cease and desist communications and collection of any alleged debt, and has ignored the cease and desist entirely-please see attached screenshots and documentation. The language is abusive towards me and is in violation 15 1692e, this is affecting my reputation and my health.
Company Response:
State: GA
Zip: 312XX
Submitted Via: Web
Date Sent: 2022-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A