Date Received: 2024-01-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Appeal : Dear Citibank, I hope this message finds you well. I have contacted many people who have not helped me or who have not given me a fair chance. I am confident that with writing to you I will be able to get my 4 Citibank credit cards that were mistakenly closed re-opened. I am writing this letter to request my 4 Citibank credit cards get re-opened and remain opened and my great relationship with Citibank to be re-opened and remain opened. Credit cards needing to be re-opened and remain opened : 1. Citi/AAdvantage Platinum Select World Elite Mastercard ending in XXXX XXXX. Costco Anywhere Visa Card ending in XXXX XXXX. Citi Diamond Preferred Card ending in XXXX XXXX. Citi Premier Card ending in XXXX With gratitude, as a loyal Citibank active member with multiple years of great business with Citibank, I need my 4 Citibank credit card accounts and great relationship with Citibank to be opened. I have never missed a payment, have always paid in full or even extra than the statement amount, and have been exemplary in this. This is evident by the current negative balance as I have always paid my cards in full or more. I have never missed a payment and have always paid early or on time. One of the bankers at Citibank even called me an exemplary customer. Thus, I am not sure where the errors happened and likely could be miscommunication on both ends. I spoke to a representative recently who stated that indeed Citibank did make errors on my account and they should not have been closed. When both Citibank reached out to me and when I reached out to Citibank to confirm these charges were mine, the representatives I spoke to prior to this recent one said they would help me resolve this issue yet they failed to. In the past few months, I have talked to many representatives who misheard me or gave me wrong information regarding my accounts when I was simply trying to get new credit card account numbers as someone was gaining access to my account and me misplacing my wallet for a brief second. I was told multiple times it was an error and they acknowledged that it was due to someone not verifying my information. I was also told by someone that they were closed because someone else applied for them and not me. I have been hearing multiple things. I was then told it was due to disputes made which I never made at all. There was also a security flag on my purchases despite my verifying those were indeed my purchases multiple times. Those I spoke to on the phone clarified that indeed it was not me but someone who made them in error and they assured me they would cancel them out per my request, but no one followed through. Yet no one has reopened my 4 credit cards yet even though I was promised they would as I was told it was an error but still have not gotten any of my 4 credit cards re-opened yet due to this error. They mentioned there or was that someone was placing disputes under my name and they were able to cross reference with all of my cards and indeed found that I mentioned that all the purchases I made on my account were my purchases except for one thumbtack purchase which someone had asked me specifically about in one of the calls. Multiple times, I clarified the disputes and charges are mine. I want to make it very clear that I never made a dispute at all except for one inquired claim against thumbtack for {$250.00} due to no one showing up for the service they promised and Thumbtack refusing to refund me. Moreover, if there were disputes under my name that I did not place no one at Citibank even called me to clarify whether or not these were legitimate and no one contacted me. I had to personally let Citibank know multiple times when I received notification of disputes that were not mine and I clarified that the charges were valid multiple times over the phone but it seems like they either misunderstood me, kept transferring my calls, or failed to do so, which unfortunately has impacted me and has now caused me weeks of anxiety and frustration. I just had a complete shock when I found I was not able to use my credit cards even though I personally reached out to get this issue resolved. All I got was an errored closure of all 4 of my cards ( one of them being brand new ) without notice and getting trouble re-opening them. Fraud, disputes, and customer service team referred me to the executive team as no one has been able to help me but even the executive team is also trying to communicate with fraud who do not even know how to re-open them. I have not been able to reach anyone to fully help me who will work with me and willing to work with me to get my 4 Citibank Credit Cards reopened. I am pretty much desperate and frustrated. I use my cards to get my medications and if I delay getting them further I will get severely sick on top of that I use it for subscriptions that are automated and I have multiple bills attached to the Citi Credit Cards which I absolutely love ( hence I applied and got approved for 4, with good credit and good limits, with my credit limits recently being increased and also a new card opened with you both ). I have been a loyal Citibank member for over 11 years and I hope this error gets fixed and I can get my 4 Citibank credit cards reopened and reactivated. In the midst of all of the confusion, which was also could have been partly my fault because of miscommunication, it triggered activity on my one of my accounts leading to someone closing all 4 of my accounts on XX/XX/2023 in error. The letter I got was false and stated, misrepresented disputes and this is false because I said I made no disputes at all aside from an inquired claim for thumbtack on my statement and I verbally told Citibank to cancel out any disputes that were placed under my account multiple times aside from my Thumbtack inquiry. Every time I try to resolve this issue or try to work with Citi to get my credit cards re-opened, I get this same generic answer which is false. I am also not very technologically savvy and have a XXXX. It was a simple request to get new numbers due to someone potentially gaining access to my account and me misplacing my wallet a while ago and possible one thumbtack claim. I had not even gotten the chance to fully use my XXXX card which is what I was excited about. Moreover, this is going to hurt my credit score ( as I have a combined {$36000.00} credit limit on all 4 of my credit cards ) and will overall hurt my credit really badly so I want to avoid this. I also only own my Citi credit cards as I have been a loyal customer appreciative of Citibank for a decade. I am also traveling and need to purchase my medications and other items and will need to use all 4 of my credit cards. I have talked to countless representatives and associates even going directly to the bank but I have had no luck so far and no one has been able to help me. I am confident that in writing to you, I will get this resolved quickly and smoothly and get my 4 Citibank credit cards re-opened promptly and I am very appreciative of this matter. I have developed an action plan and I pledge to you that I will do my due diligence moving forward to have optimal security avoid any misplacements or even fraudulent activity. I can assure you, this will never happen again, as I have took the proper measures to secure my accounts and identity. I also placed extra security including security alerts on both my social security card and the credit bureaus, changed my passwords to make them more secured, placed 2-factor authentications, and removed any authorized users. I am also happy to oblige and comply with any further action plans that Citibank may want to ensure my security for my 4 credit card accounts moving forward including but not limited to any additional security measures you can work with me to ensure my accounts are safe and secure. As I have been, I assure you my credit card accounts will remain secure, satisfactory, safe, and I pledge to you and I assure you, there will be no further miscommunication or misunderstandings as I have now placed all the necessary security measures to avoid this issue happening again. I pledge to put forth great effort to establish a clear relationship and maintain the security of my credit card accounts. I pledge continue to abide by all of the rules, regulations, and policies of Citibank. I pledge to be cautious and take advocacy for my account fully, promptly, and with clear communication moving forward. I am more than happy and willing to provide any further information or documentation you may need and I am willing to work with you to get my 4 Citibank credit cards re-opened and remain opened as I whole-heartedly know this errored closure is unfair. I would like you to please consider all of this, please consider my great relationship with Citibank, please consider my personal outreaches and efforts, to get issues resolved ahead of time, please consider my excellent history including payment history, and please consider the negative impact these errored closures have been making on me and will continue to make on me including my credit, my medications, my purchases, my XXXX XXXX membership and travel, my Costco membership and purchases, and others all due to this error that could have been prevented and I feel this is unfair, and please re-open all 4 Citibank credit cards with new numbers and send them overnight to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX I am highly appreciative of your time and of you re-opening my 4 Citibank credit cards and sending me new numbers. Please do not close any of my accounts again. Please re-open and keep open my great relationship with Citibank. Thank you for your time, understanding, and patience and thank you for re-opening all 4 of my credit cards. I am highly looking forward to my 4 credit cards getting promptly re-opened and me resuming my loyal secure credit card relationship with Citibank again. Warmly, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX Cell Phone Number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 951XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Appeal : Dear Citibank, I hope this message finds you well. I have contacted many people who have not helped me or who have not given me a fair chance. I am confident that with writing to you I will be able to get my XXXX Citibank XXXX XXXX that were mistakenly closed re-opened. I am writing this letter to request my XXXX Citibank XXXX XXXX get re-opened and remain opened and my great relationship with Citibank to be re-opened and remain opened. Credit cards needing to be re-opened and remain opened : XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX ending in XXXX XXXX. Citi XXXX XXXX XXXX ending in XXXX XXXX. Citi XXXX XXXX ending in XXXX With gratitude, as a loyal Citibank active member with multiple years of great business with Citibank, I need my XXXX Citibank credit card accounts and great relationship with Citibank to be opened. I have never missed a payment, have always paid in full or even extra than the statement amount, and have been exemplary in this. This is evident by the current negative balance as I have always paid my cards in full or more. I have never missed a payment and have always paid early or on time. XXXX of the bankers at Citibank even called me an exemplary customer. Thus, I am not sure where the errors happened and likely could be miscommunication on both ends. I spoke to a representative recently who stated that indeed Citibank did make errors on my account and they should not have been closed. When both Citibank reached out to me and when I reached out to Citibank to confirm these charges were mine, the representatives I spoke to prior to this recent one said they would help me resolve this issue yet they failed to. In the past few months, I have talked to many representatives who misheard me or gave me wrong information regarding my accounts when I was simply trying to get new credit card account numbers as someone was gaining access to my account and me misplacing my wallet for a brief second. I was told multiple times it was an error and they acknowledged that it was due to someone not verifying my information. I was also told by someone that they were closed because someone else applied for them and not me. I have been hearing multiple things. I was then told it was due to disputes made which I never made at all. There was also a security flag on my purchases despite my verifying those were indeed my purchases multiple times. Those I spoke to on the phone clarified that indeed it was not me but someone who made them in error and they assured me they would cancel them out per my request, but no one followed through. Yet no one has reopened my XXXX credit cards yet even though I was promised they would as I was told it was an error but still have not gotten any of my XXXX credit cards re-opened yet due to this error. They mentioned there or was that someone was placing disputes under my name and they were able to cross reference with all of my cards and indeed found that I mentioned that all the purchases I made on my account were my purchases except for XXXX thumbtack purchase which someone had asked me specifically about in XXXX of the calls. Multiple times, I clarified the disputes and charges are mine. I want to make it very clear that I never made a dispute at all except for one inquired claim against thumbtack for {$250.00} due to no one showing up for the service they promised and XXXX refusing to refund me. Moreover, if there were disputes under my name that I did not place no one at Citibank even called me to clarify whether or not these were legitimate and no one contacted me. I had to personally let Citibank know multiple times when I received notification of disputes that were not mine and I clarified that the charges were valid multiple times over the phone but it seems like they either misunderstood me, kept transferring my calls, or failed to do so, which unfortunately has impacted me and has now caused me weeks of anxiety and frustration. I just had a complete shock when I found I was not able to use my credit cards even though I personally reached out to get this issue resolved. All I got was an errored closure of all XXXX of my cards ( XXXX of them being brand new ) without notice and getting trouble re-opening them. XXXX, disputes, and customer service team referred me to the XXXX team as no one has been able to help me but even the XXXX team is also trying to communicate with fraud who do not even know how to re-open them. I have not been able to reach anyone to fully help me who will work with me and willing to work with me to get my XXXX Citibank XXXX XXXX reopened. I am pretty much desperate and frustrated. I use my cards to get my medications and if I delay getting them further I will get severely sick on top of that I use it for subscriptions that are automated and I have multiple bills attached to the Citi XXXX XXXX which I absolutely love ( hence I applied and got approved for XXXX, with good credit and good limits, with my credit limits recently being increased and also a new card opened with you both ). I have been a loyal Citibank member for over 11 years and I hope this error gets fixed and I can get my XXXX Citibank XXXX XXXX reopened and reactivated. In the midst of all of the confusion, which was also could have been partly my fault because of miscommunication, it triggered activity on my XXXX of my accounts leading to someone closing all XXXX of my accounts on XX/XX/2023 in error. The letter I got was false and stated, misrepresented disputes and this is false because I said I made no disputes at all aside from an inquired claim for thumbtack on my statement and I verbally told Citibank to cancel out any disputes that were placed under my account multiple times aside from my Thumbtack inquiry. Every time I try to resolve this issue or try to work with Citi to get my credit cards re-opened, I get this same generic answer which is false. I am also not very technologically savvy and have a XXXX. It was a simple request to get new numbers due to someone potentially gaining access to my account and me misplacing my wallet a while ago and possible XXXX thumbtack claim. I had not even gotten the chance to fully use my XXXX card which is what I was excited about. Moreover, this is going to hurt my XXXX XXXX ( as I have a combined {$36000.00} credit limit on all XXXX of my credit cards ) and will overall hurt my credit really badly so I want to avoid this. I also only own my Citi credit cards as I have been a loyal customer appreciative of Citibank for a decade. I am also traveling and need to purchase my medications and other items and will need to use all XXXX of my credit cards. I have talked to countless representatives and associates even going directly to the bank but I have had no luck so far and no one has been able to help me. I am confident that in writing to you, I will get this resolved quickly and smoothly and get my XXXX Citibank XXXX XXXX re-opened promptly and I am very appreciative of this matter. I have developed an action plan and I pledge to you that I will do my due diligence moving forward to have optimal security avoid any misplacements or even fraudulent activity. I can assure you, this will never happen again, as I have took the proper measures to secure my accounts and identity. I also placed extra security including security alerts on both my social security card and the credit bureaus, changed my passwords to make them more secured, placed XXXX authentications, and removed any authorized users. I am also happy to oblige and comply with any further action plans that Citibank XXXX want to ensure my security for my XXXX credit card accounts moving forward including but not limited to any additional security measures you can work with me to ensure my accounts are safe and secure. As I have been, I assure you my credit card accounts will remain secure, satisfactory, safe, and I pledge to you and I assure you, there will be no further miscommunication or misunderstandings as I have now placed all the necessary security measures to avoid this issue happening again. I pledge to put forth great effort to establish a clear relationship and maintain the security of my credit card accounts. I pledge continue to abide by all of the rules, regulations, and policies of Citibank. I pledge to be cautious and take advocacy for my account fully, promptly, and with clear communication moving forward. I am more than happy and willing to provide any further information or documentation you XXXX need and I am willing to work with you to get my XXXX Citibank XXXX XXXX re-opened and remain opened as I whole-heartedly know this errored closure is unfair. I would like you to please consider all of this, please consider my great relationship with Citibank, please consider my personal outreaches and efforts, to get issues resolved ahead of time, please consider my excellent history including payment history, and please consider the negative impact these errored closures have been making on me and will continue to make on me including my credit, my medications, my purchases, my XXXX XXXX membership and travel, my XXXX membership and purchases, and others all due to this error that could have been prevented and I feel this is unfair, and please re-open all XXXX Citibank XXXX XXXX with new numbers and send them overnight to : XXXX XXXX XXXX XXXX Emergent Way Unit XXXX XXXX XXXX, CA XXXX I am highly appreciative of your time and of you re-opening my XXXX Citibank XXXX XXXX and sending me new numbers. Please do not close any of my accounts again. Please re-open and keep open my great relationship with Citibank. Thank you for your time, understanding, and patience and thank you for re-opening all XXXX of my credit cards. I am highly looking forward to my XXXX credit cards getting promptly re-opened and me resuming my loyal secure credit card relationship with Citibank again. Warmly, XXXX XXXX XXXX XXXX Emergent Way Unit XXXX XXXX XXXX, CA XXXX Cell Phone Number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 951XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: CITICARDS/CITIBANK sent me a promotional offer for a credit card. I have applied because the promotional offerred said it was going to be a soft inquiry when I was applying. My credit score is great close to XXXX and they still denied me for any credit limit. Now I noticed a hard inquiry on my credit that it is going to stay until XXXX and this is not right. Why would you send a credit offer to me if the company can not approve my credit and why would the company lie about the inquiry they are going to put in my shoulders.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78550
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: XX/XX/XXXX Dear Madam or Sir, Two issues : 1. After XX/XX/XXXX, Citibank - MasterCard chose to Not renew my XXXX XXXX Miles Up XXXX XXXX in XXXX. I received No email, postal mail or phone call to this effect from Citi MasterCard. When I called around XX/XX/XXXX, one of the Citi MC overseas customer representatives told me that my Card was not renewed owing to the high / maximum balance I was carrying on the card. While I was indignant at Citi 's decision, I chose not to contest it at the time even though I was making the minimum required monthly payments and had not turned delinquent at any time for more than one month. Late last year / month in XXXX, I vigorously challenged Citi MC customer service as to why in the online portal, my account says I have available credit of whatever many dollars available when my card itself was Not reissued to me after XX/XX/XXXX - See attached screenshot document! To me the above is unethical, unfair as it misled me into attempting to charge certain expenses online ( but the credit card would get rejected within the system ). Had some embarrassing situations along the way for no fault of mine. Citi MasterCard owes me meaningful multiple Credits for the above mismanagement and stresses/ loss of face on business & social occasions caused to me when attempting to pay with my now ex-Card in XXXX and XX/XX/XXXX. 2 Since XXXX ( XXXX ) I have been XXXX ( my home is in XXXX - XXXX, VA ) tending to everything healthcare and home related, on behalf of my aged parents who are now XXXX and XXXX. My father is ailing with XXXX XXXX and my mother is ailing with an XXXX XXXX that has XXXX XXXX XXXX XXXX useless for now. Being an only child, I have been stuck XXXX for almost three months and having to handle all medical issues, coordinate medical purchases and XXXX XXXX and XXXX for both parents. This has upended everything all-around for me since coordinating medical and home matters for XXXX XXXX parents simultaneously is a Full-Time Unpaid job per se. My business in the US has been put on hold until XXXX or XXXX at least. That is my only active source of income. Therefore, I attempted to reach Citicard MasterCard multiple times since XXXX but even though I am roaming on my XXXX XXXX phone, I could not get through any time to a humanoid customer representative - Their AI based automated response system seems set up to pre-empt customer calls. I appreciate that Citicard also has been attempting to reach me but when I pick up the call goes dead on the calling end I believe. A few hours ago I finally got through on a return call attempt on Citi 's XXXX phone number. First spoke with XXXX and articulated my emergent and on-going parental care related hardship that is consuming my time completely. I asked to close out my credit card formally along with a low monthly payment extended debt repayment plan.. At my asking XXXX transferred me to an Account Management rep. name XXXX. As I was answering XXXX 's questions aimed at determining my hardship based monthly payment, I stopped hearing XXXX 's voice. After 3 to 4 minutes I had no choice but to hand up. In the meantime, my account keeps getting hit by new fees / late charges and add-on penalties at a time in my life when I can ill afford such chaotic discourse.. Request Citi Cards to Immediately call me after XXXX XXXX XXXX XXXX and until XXXX XXXX EST on my mobile number XXXX and / or Email me to pratshere @ XXXX XXXX I urgently need to be on a placed on a cancelled credit card debt Repayment plan for As Low An Interest Rate as possible.. At this point I want to simply Close my Citi MasterCard ending in XXXX and pay off the $ XXXX balance over 5 years with an option of partial or early repayment of the principal amount or any fraction thereof. Can Citi Card extend me the courtesy at least of a LOWEST interest rate repayment plan with first payment due in XXXX? Many thanks, sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22102
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Yesterday, XX/XX/XXXX, i teceived XXXX XXXX for XXXX, which CITI said they had no problem with. Later that morning i triedcto transfer amount ( that showed available ), and transaxtion was blocked, with no explanation. In the afternoon, I tried logging in, only to find my access to account was revoked. I placed call to fraud dept and received no specifics. I then went to local branch office, where I verified who I was. The local branch manager called CITI XXXX XXXX. They stated to him that they would be closing the account, and would not provide any specifics to the Manager or me. They stated it would be 7-10 days before I would receive a letter explaining their actions. In the meantime, I have no access to my money. In addition, I was told that the XXXX that was wired to me, would not be released to me for 30-60 days!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89121
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Lost money between two bank accounts ACH external transaction I initiated {$550.00} ACH external transaction from AMEX checking account ( XXXX ) to Citi Bank savings account ( XXXX ) on XX/XX/2023. Citi received the money on the same day ( XX/XX/2023 ) but automatically reversed the money back to Amex two days later ( XX/XX/2023 ) for unknown reason. I didn't authorize this. But Amex did not receive the money. My money went to nowhere. Reason for the money reversal : Citi : there was not enough money in Amex checking account Amex : Money was enough. We didn't inquire to reverse. Investigations : Citi : Citi started two investigations and confirmed the money was reversed back to Amex Amex : We did not receive the money. We can't start investigation because the transaction is not on our end. Result : I lost the money. {$550.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75061
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Lost money between two bank accounts ACH external transaction I initiated {$550.00} ACH external transaction from AMEX checking account ( XXXX ) to Citi Bank savings account ( XXXX ) on XX/XX/2023. Citi received the money on the same day ( XX/XX/2023 ) but automatically reversed the money back to Amex two days later ( XX/XX/2023 ) for unknown reason. I didn't authorize this. But Amex did not receive the money. My money went to nowhere. Reason for the money reversal : Citi : there was not enough money in Amex checking account Amex : Money was enough. We didn't inquire to reverse. Investigations : Citi : Citi started two investigations and confirmed the money was reversed back to Amex Amex : We did not receive the money. We can't start investigation because the transaction is not on our end. Result : I lost the money. {$550.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75061
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My account is currently closed. I sent in an inquiry on a dispute dated XX/XX/2023 in the amount of {$3200.00}. This dispute was supposed to be ruled in my favor as I sent in evidence they failed to acknowledge any evidence I provided. Until I filed the complaint with you, they did a proper investigation and sent me a reference letter dated XX/XX/2023 that they would be sending a cashiers check in the amount of {$3200.00}. Unfortunately, there was also money that I had in the account that I had used to pay the account to bring back to a positive balance. I was told from the previous XXXX who issued the amount of {$3200.00} to file a secondary complaint. I did that unfortunately the new XXXX retaliated against me because I tried to explain numerous times, how can I have a negative balance after the dispute was credited if there was a positive balance when the account closed. she failed to understand my concerns and instead communication between her and I she has retaliated and also rejected the previous cashiers check for {$3200.00}, and also to rectify my positive balance and readjusted the account To bring the count to a XXXX balance. I have full evidence, documentation and paperwork showing the retaliation from city along with the letter stating they would be sending a cashiers check in the amount of {$3200.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89130
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account has been blocked for no reason and I cant access my funds. Its been weeks now and my funds are needed for my familys everyday necessities including rent. This has caused exorbitant XXXX and inconvenience for my family. I have filed complaint with Citibank Executive Response Unit at : XXXX Case Number : XXXX Case XXXX : XXXX Account number : XXXX Account type : personal checking account Account holder Name : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91316
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I signed up for a prom on XXXX if I spend {$800.00} on grogery, restaurant and gas I would get {$90.00} back each month for XXXX, XXXX, and XXXX. I was suppose to get it each month I spent that amount. I did not get it in XXXX or XXXX. I called XX/XX/XXXX the rep assured me the credit would be placed XX/XX/XXXX I did get my XXXX credit of {$90.00} but not my other {$180.00} so I called again and spoke to a supervisor he said that the request was put in and I would get the credit I waited and never got the credit. I called again and spoke to another supervisor and she told me the request was never submitted but assured me that she did it and I should have the credit by XX/XX/XXXX I never got as of XX/XX/XXXX she gave me a {$50.00} credit for all the trouble and interest I have paid over the last three month but I still out this {$180.00}. The company contines to try and get out of these promo they offer and needs to be looked into.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44641
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A