Date Received: 2023-01-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: After receiving a bill, I initiated a dispute on XX/XX/22 for a charge at a hotel I did not make. Then, I received another letter that included a late fee. I was told to pay the amount because it would be reported to the credit Bureau as late if I didnt pay the amount owed while in dispute. I didnt want my credit to be affected so I paid the amount. I have been in communication with Citi XXXX and most recently I received a letter stating that I cancelled with the merchant and they refused to issue a refund and closed the dispute. The charge was made in NM and the proof the merchant provided is not my name or signature. I have not received a refund for the amount paid or the late fee. I paid {$180.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 461XX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have received XXXX XXXX from Citibank in New York as of XX/XX/XXXX. Citibank Delivery Agent was supposed to deliver CHECKBOOK AND ATM CARD on XX/XX/XXXX. But it is failed to be delivered to my doorstep. I kept sending the money 4 times and but delivery Agent continued failing. I have been doing like this since XXXX to kept sending the money more than 100 times for nothing as of now. Citibank Officers are all crooked and unprofessional attitudes and keeps asking the money to send it one after another.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90020
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX of 2022, there was an unauthorized wire transfer of XXXX to my account. The money was taken from my savings account. How this happened was that I got a message saying that my card has been blocked. I got an email saying that there was a fraud alert on my account because there was a wire transfer that was authorized but I did not authorize it. On the email, it gave me the option to cancel the wire transfer and a few minutes later I received another email saying that the wire was successfully canceled. I know these emails are real emails, not fake ones because the real emails have the last 4 digits of my bank account in the top right corner. After I got the email saying it was canceled I drove to the bank and the lady who helped me also put in a claim to cancel the transfer. The bank does not want to be responsible even tho they emailed me that the transfer was canceled which is not fair at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11729
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Our new cards were sent by Citibank ( XXXX XXXX ) mailed to my home address XXXX XXXX XXXX, XXXX, VA XXXX and forwarded to my old address XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, MO, XXXX. Below are all the charges : XXXX XXXX XXXX XXXX XXXX Charges : XX/XX/2022, XXXX XXXX XXXX XXXX, XXXX XXXX, KS for the amount of {$230.00} XX/XX/2022, QT XXXX, XXXX XXXX, MO for the amount of {$11.00} XX/XX/2022, QT XXXX, XXXX XXXX, MO for the amount of {$50.00} XX/XX/2022, The XXXX XXXX XXXX, XXXX XXXX, MO for the amount of {$12.00} XX/XX/2022, The XXXX XXXX XXXX, XXXX XXXX, MO for the amount of {$12.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 66223
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Related to Compliant ID - XXXX - Citicard open a closed and opened a dispute with the vendor without authorization. I don't think they can be trusted to handle my money if they can't do simple thing correctly. Clearly citi card is still very very confused. They closed XXXX for XXXX with the vendor *This dispute should of never been closed vendor has not completed the work until XX/XX/2023 *Not a single phone call was ever made to notify me of closure They opened XXXX for {$8900.00} with the same vendor *This dispute should of never been opened, I never authorized this, the disputed charge was for the {$8000.00} *How do they authorize a dispute on my behalf, i believe that is Illage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Opened a Citi Checking account and made enhanced direct deposits totaling {$1000.00} within the first 90 days to receive a {$200.00} bonus. The promotion bonus was advertised to be sent within 30 days. 30 days has passed and I haven't received the bonus, now I'm charged a monthly fee for not having {$1500.00} or direct deposits on the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 486XX
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened my citibank accelerate saving account on XX/XX/2022, using their promotional offer, which saying that deposit {$50000.00} or more within the 20 days of opening the account and maintain for 60 days could get {$450.00} bonus. After I opened the account, I funded my account {$50000.00} by XX/XX/2022, and then I received the email from citibank on XX/XX/2022 saying that " Thank you for enrolling in the Citi Accelerate High-Yield Savings Tiered Bonus Offer '', which I have attached below. I suppose this email indicates that I am already enrolled in this offer which is in conjunction with my account ( the account number matches in their email ). But until today I didn't receive the {$450.00} bonus, I have called citibank on XX/XX/2022 and they opened a case for me XXXX, after their investigation they said that my account is not qualified for this offer. I suppose this is a misleading and deceptive behavior from citibank. I have uploaded the resolution letter from them, the file that saying my account is qualified for this offer and the statement showing that I have met all the requirements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19711
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I placed an order online with Home Depot for a XXXX that i paid for. They told me that I could track my delivery on the app. The delivery date changed a few times. But each time they made a delivery date to be delivered I waited all day until night and my XXXX never arrived. I was calling Home Depot trying to see what was going on. When i tracked the app the last time it said my vanity was delivered which was false because I still never received my vanity and Home Depot claim that they did their own investigation showing proof that it was delivered. They only provided screenshots of tracking but no signature that anyone signed showing any proof. They didnt provide a pic of them setting the vanity by the door or nothing. There was no proof because I never received my vanity from Home Depot. This is very unfair because I paid {$1400.00} with tax for a vanity that I never received at all. I feel like I have been scammed and taken advantage of. The delivery driver had to have dropped it off at the wrong address because I never received it and I want my money back. They claim my order was accepted on XX/XX/2022. They claim the order was scheduled and delivered XX/XX/2022. Which is incorrect because I never received my merchandise or my money back. Attached to this complaint is the receipt as well as the so called investigation by Home Depot. They forget to include real proof they only send me a computer print out which is not proof. I have been scammed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 64118
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Citibank has shared my nonpublic personal information with non-affiliated third parties ( Client Services and XXXX XXXX ). I did not give Citibank permission to give my information without my consent, nor was I given the opportunity to opt out of having my nonpublic information disclosed. Also, Citibank has reported this alleged canceled debt incorrectly to Credit Reporting Agencies. It's their responsibility to report accurate information. - Attached Citbank Dispute Letter -Attached supporting claims : Third-parties creditors alleging to collect a debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: A scammer called me claiming to be from Citi bank fraud department and scammed me into sending XXXX through XXXX I have disputed this with my bank twice and have been denied both times
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90302
Submitted Via: Web
Date Sent: 2023-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A