Date Received: 2023-02-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have three accounts that are mine and they showed up on my report with a different address attached XXXX. XXXX XXXX XXXX. Extra account and XXXX. Citibank account .These accounts are not mine and I want them removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92782
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In Accordance with the fair credit reporting act Macy 's XXXX Citi Bank Account ending in # XXXX has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94547
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XX/XX/XXXX XXXX XXXX SSN : XXXX CitiBank Account Number ending : XXXX Debit Card number : XXXX Citibank address : XXXX XXXX XXXX, XXXX XXXX FL XXXX, XXXX Citibank branch number Citi Reference Number XXXX Consumer Financial Protection Bureau Case # XXXX ATTENTION : Escalation To - Citibank Senior Management XXXX Level 4 ) or Head Citi Executive Response Unit . On XX/XX/XXXX, Citibank customer XXXX XXXX was saved by his family from committing suicide after receiving a letter from Citi Executive Response Unit that he will not receive his hard-earned money in the amount of {$34000.00} and his desperate attempts to get in touch with Citibank went unresolved. Citibank 's response Regarding the remaining balance of {$34000.00} this will be sent to the remitters bank. XXXX XXXX family said they were devastated by the tragedy. It was a miracle to save his life, a few minutes later we will not have XXXX his family said. He actually saved the screenshot, and attached it to his suicide note ; it showed the message from Citibank he will not get his {$34000.00} back. XXXX XXXX was planning this year in XXXX to get married and buy his first apartment with the money he personally deposited {$34000.00} in his Citibank account. XXXX family is accusing Citibank of wrongful suicide, negligent infliction of emotional stress, and unfair business practices. Citibank violated systematic supervisory failures and gave Citibank customer XXXX XXXX false or misleading information. Citibank since late XX/XX/XXXX failed to exercise due diligence before responding to XXXX XXXX 's concern about his account and his funds On XX/XX/XXXX, Citibank customer XXXX XXXX deposited in his Citibank account cash of {$34000.00} personally at a Citibank branch XXXX XXXX XXXX, XXXX, FL XXXX, United States ( the amount may exceed {$34000.00}, Citibank refused to give us the statement from XX/XX/XXXX and we dont have access to the exact amount ) On XX/XX/XXXX, a fraudulent charge in the amount of {$34000.00} via ACH electronic Debit - XXXX XXXX XXXX XXXX XXXX from his Citibank account. Citibank customer XXXX XXXX after discovering the fraudulent charge in the amount of {$34000.00} immediately disputed with the Citibank fraud team. On XX/XX/XXXX, Citibank reviewed the dispute and verified the fraudulent transaction. Citibank issued a permanent credit in the amount of {$34000.00} to Citibank customer XXXX XXXX. ( Citibank reference number : XXXX ; XXXX ) On XX/XX/XXXX, Citibank customer XXXX XXXX initiated a domestic wire transfer in the amount of {$34000.00} to his Citibank business account wire transfer reference number : XXXX He wanted to protect his funds and transfer all funds to his Citibank business account. On XX/XX/XXXX, Citibank froze XXXX XXXX 's personal account and didnt let him transfer his funds. On XX/XX/XXXX, Citibank blocked all of XXXX XXXX access to his bank account, access to his funds, online access, and bank statements. From XX/XX/XXXX, until now XX/XX/XXXX, Citibank customer XXXX XXXX doesnt have access to his funds in the amount of {$34000.00} On XX/XX/XXXX Complained filed with Consumer Financial Protection Bureau Case XXXX XXXX. Citibank respond but failed to address Citibank customer XXXX XXXX 's concerns about when he will receive his money in the amount of {$34000.00} On XX/XX/XXXX Complained filed with Consumer Financial Protection Bureau Case # Consumer Financial Protection Bureau Case # XXXX. Citibank respond but failed to address Citibank customer XXXX XXXX 's concerns about when he will receive his money in the amount of {$22000.00} From XX/XX/XXXX, to XX/XX/XXXX, Citibank customer XXXX XXXX made over 20 plus calls to Citibank to resolve this issue and Citibank failed to provide any resolution. On XX/XX/XXXX Citibank customer, XXXX XXXX received a Citibank check in the mail with the wrong amount, in the amount of {$300.00} Citibank check number XXXX and Citibank failed to send the correct amount, and the remaining balance in the amount of {$34000.00}. Enforcement Action Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, XXXX XXXX has the authority to take action against institutions violating consumer financial laws, including engaging in unfair, deceptive, or abusive acts or practices. XXXX XXXX family is accusing Citibank of wrongful suicide, negligent infliction of emotional stress, and unfair business practices. The Citibank customer XXXX XXXX order requires Citibank to Release the funds in the amount of {$34000.00} immediately to Citibank customer XXXX XXXX and send the available funds to the address on file. Citibank customer XXXX XXXX changed his telephone number ( XXXX ) XXXX and no longer has access to the old number ( XXXX ) XXXX can ONLY be reached via email or mail on file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: hello keep getting phone calls but the caller will not tell me the name of the debt collection company instead keep stating this is a personal financial matter are you ..my name.. i refuse to tell them due to they refuse to identify the company they represent and calling from a private number there fore i can not call them back. at least 10 phone calls sometimes call me 4 time in a week. also i recieved a email from XXXX XXXX XXXX with a statement saying pre legal notification no information regarding how much i owe just blank saying they want to resolve the issue also threatend to send to a attorney in my state if they don't hear from me.. i tried to reolve the issue with citybank before this went to collections but got the run around tried to make a payment but was told numerous time by citibank not to make a payment due to the account is under decision told to call back in 2 weeks when i called back they informed my it was charged off never allowed me to settle the account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23860
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX : XXXX Address : XXXX XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX XXXX CitiBank XXXX XXXX XXXX XXXX XXXX : XXXX Account Number ending : XXXX Debit Card number : XXXX Citibank address : XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXXXXXX, XXXX Citibank branch number : XXXX Citi Reference Number XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX ATTENTION : Escalation To - Citibank Senior Management ( Level 4 ) or Head Citi Executive Response Unit . On XX/XX/XXXX, Citibank customer XXXX XXXX was saved by his family from XXXX XXXX after receiving a letter from Citi Executive Response Unit that he will not receive his hard-earned money in the amount of {$22000.00} and his desperate attempts to get in touch with Citibank went unresolved. Citibank 's response Additionally, regarding the account ending in XXXX the remaining balance of {$10.00} will be mail to the address listed on the account within 10-15 business days XXXX XXXX family said they were devastated by the tragedy. It was a miracle to save his life, a few minutes later we will not have XXXX his family said. He actually saved the screenshot, and attached it to his XXXX note ; it showed the message from Citibank he will not get his {$22000.00} back. XXXX XXXX was planning this year XXXX to get married and buy his first apartment with the money he personally deposited {$22000.00} in his Citibank business account. XXXX family is accusing Citibank of XXXX XXXX, negligent infliction of emotional stress, and unfair business practices. Citibank violated systematic supervisory failures and gave Citibank customer XXXX XXXX false or misleading information. Citibank since late XX/XX/XXXX failed to exercise due diligence before responding to XXXX XXXX 's concern about his business account and his funds On XX/XX/XXXX, Citibank customer XXXX XXXX deposited in his Citibank business account cash of {$22000.00} personally at a Citibank branch XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX, United States On XX/XX/XXXX, Citibank customer XXXX XXXX initiated an international wire transfer in the amount of {$22000.00} to his mom XXXX XXXX wire transfer reference number : XXXX On XX/XX/XXXX, Citibank contacted customer XXXX XXXX via a phone number registered with his Citibank account and confirmed and verified the wired transfer. Citibank successfully confirmed the wire transfer over the phone and told customer XXXX XXXX it will take 1-5 business days for the money to arrive in the receivers bank account. On XX/XX/XXXX, Citibank froze XXXX XXXX 's business account and marked the wire transfer fraud. On XX/XX/XXXX, Citibank blocked all of XXXX XXXX 's access to his business bank account, access to his funds, online access, and bank statements From XX/XX/XXXX, to XX/XX/XXXX, the receiver XXXX XXXX could NOT pick up the money in the amount of {$22000.00} due to Citibank 's falsely reporting the wire transfer fraud On XX/XX/XXXX, Citibank requested the bank of the receiver XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX to send back the wire transfer in the amount of {$22000.00}. The receiver XXXX XXXX on XX/XX/XXXX, signed the request letter at the branch XXXX XXXXXXXX XXXX XXXX and authorized the XXXX XXXX XXXX XXXX XXXX to send the money back to Citibank. On XX/XX/XXXX, Citi Executive Response Unit sent a letter to Citibank customer XXXX XXXX and Citibank stated Additionally, regarding the account ending in XXXX the remaining balance of {$10.00} will be mail to the address listed on the account within 10-15 business days and Citibank completely ignored to clarified to Citibank customer XXXX XXXX about the request Citibank made and requested the {$22000.00} to be returned back to Citibank. Several attempts have been made to Citibank by customer XXXX XXXX requesting his money in the amount of {$22000.00} be released or sent to the address on file and each time Citibank completely ignored to address XXXX XXXX request. On XX/XX/XXXX Complained filed with Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX. Citibank respond but failed to address Citibank customer XXXX XXXX 's concerns about when he will receive his money in the amount of {$22000.00} On XX/XX/XXXX Complained filed with Consumer Financial Protection Bureau XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX. Citibank respond but failed to address Citibank customer XXXX XXXX 's concerns about when he will receive his money in the amount of {$22000.00} From XX/XX/XXXX, to XX/XX/XXXX, Citibank customer XXXX XXXX made over 20 plus calls to Citibank to resolve this issue and Citibank failed to provide any resolution. On XX/XX/XXXX Citibank customer, XXXX XXXX received a Citibank check in the mail with the wrong amount, in the amount of {$10.00} Citibank check number XXXX and Citibank failed to send the correct amount, and the remaining balance in the amount of {$22000.00}. Enforcement Action Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, XXXX XXXX has the authority to take action against institutions violating consumer financial laws, including engaging in unfair, deceptive, or abusive acts or practices. XXXX XXXX family is accusing Citibank of wrongful suicide, negligent infliction of emotional stress, and unfair business practices. The Citibank customer XXXX XXXX order requires Citibank to Release the funds in the amount of {$22000.00} immediately to Citibank customer XXXX XXXX and send the available funds to the address on file. Citibank customer XXXX XXXX changed his telephone number ( XXXX ) XXXX and no longer has access to the old number ( XXXX ) XXXX can ONLY be reached via email or mail on file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-13
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: I submitted Complaint XXXX ( summarized below ). Citi provided a response. However, their suggested instructions did not resolve the issue and were in conflict with the information the customer care representatives had. Complaint XXXX : I have a Citi Double Cash credit card that I've had for several years and use Citi 's accompanying ThankYou Points. Initially, when Citi introduced their " Shop with Points '' option, I chose to link XXXX to my Shop with Points/ThankYou Rewards account. Now I would like to unenroll from Shop with Point and to remove XXXX from my ThankYou Rewards account. On the ThankYou Points website, it says, " To unlink an account, visit that partner website directly. '' I called XXXX XXXX XXXX on XX/XX/XXXX and the representative checked with her manager and then told me that neither of them had any information about this and suggested I call Citi. When I called Citi later on XX/XX/XXXX, I spoke with a representative and then his manager, who told me that there is no way to unlink my ThankYou Rewards and XXXX account apart from cancelling my ThankYou Rewards account completely. The manager told me that even if I were a brand new Citi customer and used my credit card at XXXX, my Citi ThankYou Rewards information would automatically be shared with XXXX and there is no way she or I can prevent that. I got a response from Citi on XX/XX/XXXX where they said, " As it states in the Citi ThankYou Rewards Terms & Conditions... if you were automatically enrolled or if you self-registered to Shop with Points, you would have received an email from that respective partner confirming the registration or enrollment and directions on how to de-enroll. '' This seemed like helpful information, so I found the email I received on XX/XX/XXXX that said my ThankYou Member Account had been linked with XXXX. In that email, there were no directions on how to de-enroll ( in direct contradiction to Citi 's CFPB response ). The only potentially useful information was the ThankYou Service Center phone number. I called the ThankYou Service Center on XX/XX/XXXX and ( like my call on XX/XX/XXXX ) the representative told me that there is no way to unlink my ThankYou Rewards and XXXX account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06611
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: My checking accounts were closed without giving me justifiable cause and they don't want to open personal checking accounts for me and they also don't want to open business accounts for me and I have an employer identification number ( EIN ) that the IRS assigned to me, preventing me from starting to operate with my business which contributes or is a cause of recession, if I can not have a checking account they are preventing me from meeting my financial obligations and paying my debts
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33135
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received a Citibank XXXX XXXX credit card that I do not remember applying for. I do not have a confirmation email that I applied for it. However, I did receive an email that the cards was delivered.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76179
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-14
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: There are a lot of hard inquiries on my credit report but the addresses dont match up. I am reporting because I suspect fraud on my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38134
Submitted Via: Web
Date Sent: 2023-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-12
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: first was my account was false about me having late payment history on my secure card with citi, so after citi received my filed claimed, my other card with citi Bank which was a unsecure credit card with an amount of {$3500.00} limit was lowered to {$900.00} for no given reason when i contact Citi card bank they said they can do this if they want at any time so now they have closed my unsecured account for no reason, so now I want to filed a complaint for unjustified and retaliation because of my previous complaint filed with CFBP, PS I have never been late on this account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77459
Submitted Via: Web
Date Sent: 2023-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A