Date Received: 2023-02-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am reissuing my dispute against Citibank Home Depot Credit Services Citi Reference # XXXX. I am still trying to resolve this issue with the company. However, after filing complaint with your offices they finally provided me with letter dated XXXX. Four months after they apparently sent it and three months after the XXXX date to continue a dispute with the company. They also attached paperwork for a completely different customer from XXXX XXXX while I live and have lived in XXXX XXXX since XX/XX/2015! I am attaching all documents they sent for proof of someone else 's info sent to me. As a further addition to this statement when I supplied initial documents I sent photos that wood was warping, splitting they was barely put up within a few weeks. When I showed these photos to store managers they even stated that kind of damage should only occur after a few years not a matter of weeks. What is worse is I paid someone roughly {$500.00} to paint the fence and have had to go back and fix what I can on my own
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30736
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, XXXX, a financial services company, withdrew {$2000.00} from my Citibank savings account and {$4000.00} from my Ctibank checking account.I have no idea how this happened because this is the first time I heard of this company, I called Citibank, and they said they couldn't do anything about it. Pease any help that you can give me would be greatly appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11207
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have had been a loyal customer of CITIBANK since I was a child and I have had this account in particular for many years almost 30 years, and in good standing. Someone unknow to me and without my knowledge or authorization accessed my CITIBANK SAVINGS account and CITIBANK CHECKING account on XXXX fraudulently by obtaining my information making me a victim of identity theft. The individual ( s ) accessed my account using the online site or accessed the account using the mobile application to commit fraud and withdrew money/ stole money from my account. Once in my account, the individual ( s ) changed my account from a regular CITIBANK CHECKING account and CITIBANK SAVINGS account and updating my accounts to CITIBANK PRIORITY accounts without my knowledge or authorization. They then moved {$5400.00} from my CITIBANK SAVINGS account to my CITIBANK CHECKING account to process the withdrawals. Following that the individual ( s ) then withdrew money through 2 transactions, one for {$2500.00} + another for {$2400.00} for a total of {$4400.00} from my account using the XXXX application. XXXX is partnered with CITIBANK and was accessed only after the person passed through my CITIBANK log-in to commit the fraud within the CITIBANK XXXX XXXX. Claims have been filed with CITIBANK regarding these fraudulent activities starting on XX/XX/XXXX the same date as the fraud took place. On XX/XX/XXXX police report was requested and filed. Visits have been made to the bank in regards to this fraud where I spoke with them. With a bankers assistance calls were made to the fraud department, so that I could again request action be taken and they documented the identity theft. This was In an attempt to have CITIBANK take action and return the money stolen from my bank account and provide detailed information on the fraudulent activities. Countless calls and time have been spent making calls to the fraud division of CITIBANK and requests for information to be sent to me as to how this happened. I would like CITIBANK pay attention to the fact that my identity has been stolen which is why they encouraged me to open new accounts which was done. I believe there to be security if this type of thing happens through a partnering application within the CITIBANK site or mobile like XXXX so that the resolution is to return the money taken from the account fraudulently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06606
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Hello I know I've filed a complaint already. You stated to reach out to IRS to recall this deposit. The IRS turned it over to the Bureau Of Fiscal and they have recalled payment and have sent information to Citi Bank numerous times. I finally spoke with Citi Bank and was informed that they are not responding to the Bureau of Fiscal. They have never tried to do anything knowing this was going in for almost three years now. There excuse now is the account they admit my deposit went into is now closed. They will not give me any more information and refuse to reach out to BUREAU OF FISCAL OF FISCAL WHOM HAS SENT PAPERWORK SEVERAL TIMES. The bank told me they are not liable because the account is closed. Well they knew about this long before the account closed. They are no help. I need them to answer the correspondence from the Bureau so I can receive my funds. I'm not sure what's this banks problem. The bank responded to you to say IRS RECALL THE PAYMENT NOW ITS RECALLED BY BUREAU OF FISCAL AND THIS MATTER IS STILL NOT SOLVED. I HAVE A ID NUMBER FROM BUREAU IF YOU NEED THIS PLEASE EMAIL AND ILL BE Happy TO SEND TO GET THIS RESOLVED. SEEMS THE ACCOUNT HOLDER KEPT MY FUNDS THEN CLOSED THE ACCOUNT NOW THE BANK STILL WILL NOT HELP EVEN AFTER THE BUREAU HAS RECALLED PAYMENT. THIS MAKES NO SENSE AT ALL. YOUR HELP WOULD BE GREATLY APPRECIATED THE BANK REACHED OUT TO ME TO GIVE ME UPDATED INFO BUT WILL NOT RESPOND TO BUREAU OR IRS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 703XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Citi bank has called several times per day for a week.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97128
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I went to court RE : this issue approximately 3-4 years ago. Was supposed to be assigned a payment plan with no further information from the company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44125
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I went to court RE : this issue approximately 3-4 years ago. Was supposed to be assigned a payment plan with no further information from the company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44125
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I have had a personal credit card with Citibank since XXXX. Starting in XXXX Citibank has decreased my credit limit-a total of THREE times-despite the fact that I made my monthly payments. I had my credit limit decreased TWICE in XXXX months : on XX/XX/XXXX and again on XX/XX/XXXX despite the fact that I made all required monthly payments. I have called and written to Citibank. When I spoke to Citibank they lied and said that part of the reason why my credit limit was decreased was because according to XXXX I was underpaying my monthly payments on other credit cards. This is a lie. During the same conversation, the same operation acknowledged that I had a " Good performance review with Citibank. '' I subsequently contacted XXXX and spoke to an operator who said that my account " Is clean '' and that " There is no negative information, no late payments '' reported to XXXX. Citibank has caused my credit score to go down by repeatedly lowering my limit. Every time Citibank lowers my credit score they disrupt my credit utilization ratio. Citibank has therefore caused me damage. Citibank has violated the Fair Credit Reporting Act by failing to send me written letters informing me of their decision and explaining why. Citibank has failed to respond to my written letter. Why after 20 plus years did Citibank start to monitor my account and begin to regularly check with the credit bureaus about me? Because of discrimination. Citibank has violated my rights by discriminating against me based on gender and race.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90024
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I have owned my domain for 15 years. I have used the same email address for interacting with Best Buy for that duration, and the address is current/active. I own the mail server, and have verified that I am receiving everything I should. I have used this same email address with the credit card company through Best Buy ( Citi ) for about 12 years. I have no issue, again, with the email address, and verified with two reps that I had received my statement on XX/XX/2023. My problem is that for the past six months, every time I log in ( regardless of machine, browser, or app ) I receive an error " we're having trouble contacting you, please enter your correct email address ''. No matter how many times that I enter the email address, the next time I come back - even if it's only been seconds - I must type it in twice. I have attempted to contact the Citi group card services, and have received incompetent outsourced call center staff that don't seem to have any clue what I'm talking about, and are reading irrelevant things from their script. I've been promised some imaginary " back office '' person would fix the issue- it has not. I have been promised " supervisers '' that could do this - and was probably given a lateral transfer to another inept Tier 1 call center rep from the other side of the world. I've been told nonsense - and lies. and had promises that this would be resolved. To be fair, I can make purchases with no problem. I receive email with no problem ( despite the claim during login ). And, if I type in my email address twice ( each time ), I can view my account details, make payments, etc. However, something is broken with the account, if it can not hold an email address which has been in the system for over a decade, longer than one login session.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60074
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: This account is in violation of FCRA. This account is CLOSED but still reporting a monthly payment of {$47.00} with a past due balance of {$64.00} and an overall balance of {$220.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A