Date Received: 2023-03-01
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: None of the choices apply to my problem. XXXX XXXX, an investment firm, bought a {$40000.00} cd from Citibank on XX/XX/ for my IRA ( matures XXXX ). Interest is supposed to be payable quarterly. We filed a complaint with XXXX on the investment firm and settled with the investment firm ( then XXXX ). However, we still have the investment and can not afford to cash it in because we would lose half the money. I'm sure I won't be around in XXXX since I am XXXX XXXX XXXX. I never should have been sold that investment, thus the complaint with XXXX. I called XXXX and they said I should call the Federal Reserve Consumer help line. They said I should call your agency. I tried everything I could think of to call Citibank, to no avail. This type of investment should be illegal. As I said it was purchased in XXXX That year it paid {$3000.00} in interest, {$2100.00} in XXXX, {$500.00} in XXXX, {$230.00} in XXXX. {$0.00} in XXXX, {$0.00} in XXXX, {$0.00} in XXXX. {$980.00} in XXXX and {$0.00} in XXXX. I feel totally taken advantage of by Citibank! They are using my money for practically free and that is NOT RIGHT. I am retired and am on a limited income. I don't know where to turn.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75901
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Today, XX/XX/2023, I tried to use my Citibank Debit Card and it was declined. I proceeded to contact Citibank Customer Service and was informed that my debit card had been blocked to due fraudulent activity. The transaction in question was in the amount of {$140.00} and was made on XX/XX/2023 on XXXX, a store I shop at atleast 1-3 times per week. I regularly even make purchases on XXXX for amounts higher than {$140.00}. At no point was I contacted by Citibank to verify whether I authorized/made the transaction and further, the money was still withdrawn from my account. If Citibank suspected this was fraud why was I not contacted to be notified of the issue and reimbursed for the amount in question under citibanks fraud protection? Further, why did it take Citibank almost 3 weeks to flag a payment as fraudulent? If my card was in fact being used by someone other than me, they would have had ample time by this point to drain my accounts or use my card for other purchases. Again, Citibank never contacted me to confirm whether I authorized the payment, which in fact I did and I would have told them that had they brought the situation to my attention. The only solution Citibank offered me was to expedite sending me a new card as they stated that my card can not be unblocked once it has been locked. They said as a temporary solution I could go to a Citibank branch and get a temporary card, which does not even work for online purchases. I informed Citibank, this was not a satisfactory option. I was out running errands when my card was declined and did not have my ID on me so the closest Citibank branch refused to issue me cash. Citibank is literally preventing me from accessing my own money because of the error they made and the clear incompetence of their fraud team. Further, getting a new debit card is a massive inconvenience. How am I supposed to pay for online transactions until the card arrives? And once it does, I then have to update my payment information with all of vendors/businesses I use on a regular basis. To make matters worse, this is the second time I have had to replace my card in a month, due to another error on Citibanks side. At the end of XX/XX/2023, Citibank blocked my accounts and only when I called to resolve the issue, informed me that they would be closing all my citibank accounts and terminating their banking relationship with me. This followed after I had opened additional accounts with them a few weeks prior and the paperwork somehow wasnt filed correctly. It took hours of calls and meeting with staff at my local branch to resolve the matter and for citibank to reopen my accounts and issue me a new debit card. While it hasnt happened recently I have also had my card declined on multiple other occassions for suspicious activity on small transactions and have had to spend time on the phone with them in order to be able to use my card again. Citibank used to be a great financial institution and I have been a client of theirs for 14 years, but their business practices and customer service has severely declined in quality over the past few years. I will most like take my business elsewhere as I am no longer willing to work with an institution that blocks me from accessing my own money and makes the whole banking process arduous and frustrating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10128
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: About 6 months ago I applied for a personal loan from Citibank. The loan application stated that if payments are made with AutoPay, there would be a 0.5 % APR discount. I have used auto pay since the origination of the loan, and have yet to receive the reduced APR. When I made a complaint to Citi, they said that the loan needs to be paid with a Citi checking account to get the discount. That information was not provided at the time I applied for, or accepted the loan. I find this to be very deceptive marketing. Citi refuses to honor the offer. The offer is still advertised on their website : " Fixed rates of 9.49 % - 20.49 % APR. Additionally, there is a 0.5 % APR discount if you enroll in automatic payments at the time you submit your loan application ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: We're purchasing a mortgage and there is a large amount of money transfering into another account and some money from both of my husband and mine accounts. When we're in escrow I did transfered for my husband XXXX. After that I tried to log in to my account and they keep popping up error code MFA few times. I called the customer service, on phone with them and they keep transfering. The second time they hung up on me. The first time the representative did helped me resolve. I tried again to log in and transfer money for my husband and again, error code MFA like XXXX is MFA.?? Now both of our accounts is locked and had no access. We're ON ESCROW RIGHT NOW AND we have to pay for the closing cost, the house that we rent. All of our money which is more than {$150000.00}. $ XXXX is blocked and can not access. Ridiculous. While i'm writing this complaint I'm also on the phone and they keep put me on the line waiting. I'm like what are you guys waiting for what? They verified my phone number, verified my account number, whatever they can verify they already did. Citibank please do better. We might go into bankruptcy because of this. thanks again Citibank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95136
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Back in XXXX of XXXX I noticed a few hard inquiries on my XXXX credit report I did NOT authorized. After noticing the problem I got in contact with XXXX immediately to dispute the unauthorized inquires. while speaking to the agent I let them know that I may be a victim of identity theft because my vehicle was burglarized back in XXXX my wallet with driving license, social sercurity card and my credit card were all taken from my vehicle. They told me write/send a letter about my dispute with the company name and attach any documents, police reports est.. I sent all the information they request and they still have not removed the unauthorized inquiries from my credit report. I have disputed these hard inquiries for more than 5 times because I know that there are NOT mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Dear CFPB officer, I opened the Citibank checking account on XXXX by signing up the welcome bonus offer that pays {$1000.00} if I deposit {$75000.00} and maintain it for 2 month. I received the offer confirmation email on XX/XX/XXXX, I deposited XXXX on XX/XX/XXXX, according to the offer I should receive the bonus {$1000.00} no later than XXXX, however I still have not received any thing. I called citi customer support many times and each time they can confirm that Im indeed qualify for the offer, they submitted a claim within their system, saying I can get a result in 5 days, Ive been waiting for more than 15 days and still no response. In the meantime I started searching the internet for this matter and it looks like some other users have faced similar issues before. Now I feel like I fell into a scam, especially now I cant even transfer all my {$75000.00} out at once. Citi lured me to deposit all these money with no interest and declined to pay for what they promised. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48331
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: City Bank Shop Your Way card. Last month my bill was {$220.00}. after making a {$100.00} payment on time, my balance is {$200.00}. I have been upset with this card since Sears closed. I closed it XXXXwo months ago. And the still manage to make me mad. Payment Date *** Payments Max Balance *** SHOP YOUR WAY MC - PAYMENT XX/XX/2022 {$100.00} XXXX {$100.00} SHOP YOUR WAY MC - PAYMENT XX/XX/2022 {$100.00} XXXX SHOP YOUR WAY MC - PAYMENT XX/XX/2022 {$75.00} XXXX SHOP YOUR WAY XXXX - XXXX XX/XX/2022 {$75.00} XXXX Online Banking Transfer To XXXX CNS XX/XX/2022 {$75.00} XXXX SHOP YOUR WAY MC - PAYMENT XX/XX/2022 {$75.00} XXXX SHOP YOUR WAY MC - PAYMENT XX/XX/2022 {$150.00} XXXX SHOP YOUR WAY XXXX - PAYMENT XX/XX/2022 {$480.00} ( Returned ) tried to Pay In Full SHOP YOUR WAY XXXX - PAYMENT XX/XX/2022 {$75.00} XXXX SHOP YOUR WAY MC - PAYMENT XX/XX/2022 {$75.00} XXXX {$1200.00} {$1100.00} {$100.00} What's really disheartening about this is the fact that I've only really purchased about {$550.00} worth of product. I hope you can recommend something for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98501
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/2023 I had a mobile check deposit for XXXX that was obtained by a personal loan. The next day I was no longer able to access my online account or use my debit card. After I contacted the bank they stated they had put my account on hold to ensure the check had cleared. The check has cleared but the bank has closed my account and refuses to fund me my money and claims they are sending the money back to the lender. I just want to obtain my money, I am a single mother and need the funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I am writing this letter to bring to your attention the issue that I have been facing with regards to my credit card account. My credit card account number is [ XXXX XXXX ]. I closed my credit card account and cleared all outstanding dues long back. Despite this, I have been receiving SMS notifications from CITI BANK regarding the payment of dues on my closed account. I have tried contacting CITI customer service department multiple times to inform them of this issue, but I have not received a satisfactory response. The continuous SMS reminders are causing me a great deal of inconvenience and anxiety, as I have already settled all the dues and have no outstanding balance. I request you to take immediate action and ensure that I do not receive any further SMS notifications regarding the payment of dues on my closed account. Furthermore, I would appreciate it if you could provide an explanation as to why I am receiving these reminders even though I have already cleared all dues. I expect your prompt attention to this matter, and I would appreciate a resolution at the earliest. Thank you for your time and consideration. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I opened the account in XX/XX/2022, and was given a {$5000.00} credit limit. My limit was decreased to {$2000.00} in XX/XX/2022 by Citibank. I received a letter stating I should refer to my credit report, but I have no late payments or collections. The decrease in limit dropped my score that I've been working hard to raise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A