Date Received: 2023-03-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Macy credit services have displayed malicious, unethical practices by penalizing myself as a consumer for making an electronic check payment early for the following month. XX/XX/XXXX payment was made on time XX/XX/XXXX. Another payment was made ahead of time on XX/XX/XXXX to credit to XXXX payment. This payment was made because my banking account had been compromised a payment was sent in advance before it was closed out. Macys XXXX XXXX credited the payment for XXXX and began to charge late fees for XXXX, XXXX and XXXX. If the payment made on XX/XX/XXXX was credited to XXXX as I requested and intended this would be solved. I have reached out to XXXX XXXX in XXXX and was placed on hold for 2 hours. In XXXX I reached out again to explain the situation and was left on hold for over an hour until I finally hung up. This is unacceptable & poor customer service. Additionally Macys has reduced my credit limit likely due to the fraudulent claims of late fees now on my credit report. Awful experience. I intend to close my account if this is not resolved and company ceases consumer predatory practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi, I am a client of XXXXXXXX XXXX XXXXXXXX ( Headquarters ), XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX. I have made a request for XXXXXXXX XXXX to transfer {$11000.00} to my bank account in XXXX to CLOSED JOINT-STOCK COMPANY XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. This transfer was made on XXXX of XXXX. And still, I haven't my money. The corresponding bank for this transaction is CITIBANK NY. And as XXXX XXXX said CITIBANK NY block this transfer, because of sanction. I have written to the OFAC and got an answer that they haven't found any blocked my funds. Also, XXXX says that Citi cant gives any clear information to them. And can't find any legal reason why it happened. I already filed a lawsuit against the XXXX regulator. I want to resolve this problem as soon as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19713
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened up this checking account on XX/XX/XXXX, for the bonus promotion. I deposited {$50000.00} 2 weeks later and held the deposit in there for over 60 days ( which was required to get the bonus ). I should have received a {$1000.00} bonus per the terms and conditions of the bonus but I have not received anything yet. Please credit my {$1000.00} bonus as the terms stated. I contacted Citibank and they said that I did not have a W-9 on file. I submitted it again on XX/XX/XXXX through my Business banker XXXX XXXX. Today is XX/XX/XXXX and I still have not received it. Please credit me the {$1000.00} and please waive the next statement 's checking fee since I have a low balance ( due to the fact that the bonus should have been paid already ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: So why use my identity? I am a fraud victim. I contacted the company they refuse to take it off my credit report I did not get information for no one to use my information I have contacted the credit report I have sent proof police reports. FTC report and they refuse to take that off my credit report and its messing up my credit. I pay all my bills on time but I will not pay for something. I did not do XXXX data data breach at the time of the transaction was made, and I was one of the people, that was in the data breach I need help to get this off my credit report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have had a Home Depot credit card for several years. They automatically add promotional offers to any and all purchases including small purchases of about {$11.00} and {$26.00}. They did this without me agreeing to the promotional period of no interest. Unless I paid the card off in full they added over 50 percent interest after 2 years. They added a promotion to all my purchases resulting in this very steep interest rate being applied. The offers they send out even say must be applied to a large purchase. Apparently {$11.00} is large. They threaded me with {$2000.00} of interest unless I paid my balance in full. At that time {$2000.00} was higher than my running balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21122
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/2023, a complaint was filed with CFPB, with complaint ID XXXX. In this complaint, a Citi Accelerate High Yield Savings Account was opened under the " Leveled Bonus Offer '' promotion, where {$450.00} was supposed to be awarded for depositing $ XXXX in funds, over a defined period of time. Citi responded on XX/XX/2023 saying that I was not " targeted '' for this promotion, and so am not entitled to the {$450.00} bonus. I now attach to this complaint, the screen captures I obtained from using the Citi App on my mobile phone, after logging in ( I have a Citi Credit Card - that is why I had the app and was able to log in ), that show I was solicited to apply to this offer. I also attached the confirmation email I received from the offer, and the detailed terms and conditions. To my knowledge I have fulfilled all of the requirements of the offer and was " targeted ''. I look forward to getting a positive resolution to this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55126
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Have had a lot of un happiness with Citi Bank they have been my worse nightmare to deal with I wanted to close my account its been over one month and was told it can take over 2 months to close not sure what is going on the treatment has been horrible not wanting to help me close my account and get my refund back to me and not wanting to give me the promo that was offered.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34758
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Credit monitoring or identity theft protection services
Subissue: Received unwanted marketing or advertising
Consumer Complaint: Citibank Best Buy ran a hard inquiry credit check on me and I never applied for a card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32084
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: After filing complaint # XXXX, CitiCard provided ~ {$700.00} in relief when they owe me much more. I am still receiving letters from CitiCard stating that they have reversed the previous credits and do not have a way for me to escalate my claims. They just keep starting new investigations. On my call today, I discovered that there are more than XXXX {$99.00} charges ( ~ {$29000.00} total ) from XXXX on my account. These charges are all fraudulent but CitiCard wants me to be responsible for them. The other merchant involved in this claim are : XXXX XXXX, XXXX and XXXX XXXX. I have also asked CitiCard repeatedly for an account of all of the fraudulent charges so that I know what I actually owe them. This information has yet to be provided to me. Im sure this as difficult exercise because CitiCard let this fraud go in for so long. My refund must include all of the interest I have paid to the company as well. Today I requested to discuss these atrocities with a supervisor by have yet I be contacted. Even though I have locked my account, fraudulent transactions are still being added. Ultimately, CitiCard is investigating and interrogating me and not the actual perpetrators I this crime. This and all the facts stated above are completely irresponsible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30519
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This will continue to be reported on my credit report and affect my score. Also shows open accounts when not open and reports monthly. This has a huge impact on me and my future, can this be resolved and taken off my credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20785
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A