Date Received: 2023-07-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hi, I need funds $ XXXX from my Citi bank account for my closing yesterday ( XX/XX/XXXX ). The bank has locked my account for unknown reason and not releasing my funds, which is causing uncertainty and stress. Could you please help?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27502
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Account ending in XXXX with Citibank is showing a balance due, this is pass statue of limitations and reporting incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75010
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: Best regard The following complaint is to denounce the Home Depot Company with which I have a credit card with zero interest payment for one year. But at the end of the year, they have decided to charge me all the interest from the previous months with a value of {$1000.00} in the month of XX/XX/XXXX. I started using it on XX/XX/XXXX with a value of {$3400.00} and never used it again. For a year and I have paid {$690.00} for which the debt should be {$2700.00} = ( {$3400.00} - {$690.00} ) and according to what is stipulated they should be charging me an interest between a rate of 17.99 % and 26.99 % per year which would be between a 1.49 % and 2.24 % monthly approximately. This would be using the highest monthly rate as an example. XXXX {$2700.00} + 2.24 % ( {$2700.00} ) ===> {$2700.00} + XXXX = {$2800.00} ... ... ... ... ... ... ... ... ... ...... XXXX {$2800.00} + 2.24 % ( {$2800.00} ) ===> {$2800.00} + XXXX = {$2800.00} In short, what should really be in the balance as of today XXXX XX/XX/XXXX on the Home Depot credit card is {$2800.00} and not what they intend to charge me as of today, which is {$3800.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened a savings account with Citibank in response to a marketing promotion promising a {$450.00} payment for maintaining {$50000.00} or more for 60-days. I opened the account and deposited {$70000.00} on XX/XX/2023. I maintained the {$70000.00}, but it was not until the XX/XX/2023 statement that the {$450.00} was paid ( 90-days after opening ). As other institutions now offer higher rates, I opted to close the account. While Citi readily accepts ACH deposits, when an account is closed they promise to send a check within 10 to 15 " business days '' ( i.e. it could be over 20-days )! While I could transfer funds to another Citi account or Citi partner account for free, I would have to pay {$50.00} in wire fees to send the funds to my bank ( Citi applies a maximum {$50000.00} wire limit, so two wires would be necessary ). I believe it's both marketing fraud and a malicious business practice to offer an " easy open '', promise a bonus ( {$450.00} ), but then require 120 days to " actually '' get the benefits. Why not ACH the funds to my bank account from which the funds were origionally sent? Citi can easily do this, but wants to diminish my yield by not giving me my money back. I won't be doing business with Citi again and think they should be held accountable for their deceptive business practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 528XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Had a Citibank " Citicard '' with a {$200.00} secured credit limit opened the account with them on XX/XX/XXXX. Covid-19 hit and I lost my employment and was un-able to make the payments on the account. Last payment to them was made in XX/XX/XXXX. Now they claim I ran a total up to {$780.00} in charges/fees on a card with a {$200.00} limit, and subtracted my {$200.00} deposit made, which has left me with a suspiciously high amount of {$580.00} due. I contacted Citi multiple times in the last year to try and resolve this matter, and in return asked that they remove the account or atleast send me a verification letter in writing, that they had agreed to the amount of {$280.00} in XXXX of XXXX. Never recieved any letter from them and they proceeded to sell the debt to XXXX XXXX XXXX ( which is directly related to Citi ), in XXXX of XXXX. I called Citi once again asking to negotiate a settlement with them and they sent me to XXXX XXXX, which I came to an agreement on settling for {$200.00}, and in return they would remove the account entirely from my report/or would at minimum report the account with a {$0.00} balance due and satisfied and no longer obligated. I settled with them on XX/XX/XXXX and was finally given an emailed settlement letter on the XXXX of XXXX. They also mailed a physical copy which I recieved on the XXXX of XXXX. I have disputed this multiple times with them and they refuse to honor their part of the settlement agreement and its effecting my score substantially while Im trying to get a mortgage. I have disputed on the following dates : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX They have failed to uphold the agreement and do as they said they would. I have settlement letters and recorded phone calls with them as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I noticed this month on my credit report that there was a XXXX credit card open towards the end of XXXX and that there has been a balance due every month. I dont shop at Macys and have not open a XXXX card ever. Its negatively affecting my credit score. I have reported with Macys directly, they instructed me to also report here
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76107
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Citi keeps decreasing my credit limit putting me in a place to be at 99 % utilization which is adversely impacting my credit score. They provide no advance notice and I feel this is unfair and deceptive because I cant avoid the impact on my credit score. I pay them on time ( excellent payment history ) and I try to keep my utilization low. This is not a good practice and if it wasnt going to further impact my score I would close this account. This appears to be a common practice for Citibank and needs to be investigated for the negative unavoidable impact this is having on customers. I will never open another product with this financial institution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08028
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Ok I believe I was involved in a scam..my account was closed due to a company who is holding my girlfriends inheritance money. This company was to deposit money into my account. They abused my account by 1. Submit a loan application without me knowing. 2. Changed phone number on my account so I couldn't get verified when calling my bank. 3. Put a pin on my phone app so I couldn't sign I'm. And 4. Was reported on my account for " suspicious activity ''. So the day I got paid, XX/XX/XXXX, I went to XXXX to make a purchase got denied twice. So I call my bank and then was told my account was blocked due to the activity. Was told account would go through a review. I called couple days later to check, was told account will be closed in 30-60 days and then I would get my money. I am a 100 % service connected veteran. My XXXX pay and SSXXXX pay are sitting in that account. I have no access to my money. Zero. My rent is late, supposed to be getting my eviction notice in mail. Let me tell you, if faced with being homeless, I have let it be known I will kill myself before being homeless. That is XXXX 's honest truth. I have bills to pay, groceries to buy, I'm having to start panning my possessions to turn my phone back on pay some bills locally. I will have to go pawn more in a day or so. This is not an acceptable way to live. I need my XXXX money! Or I will die period. Please help me...
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97527
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Hello I have met the requirements for Citi XXXX XXXX XXXX XXXX bonus offer that I signed up for when opening my Citi checking account. I have been told by my multiple supervisor and agents on the chat and on the call that I have met the requirements on XXXX and my miles will post within XXXX days of meeting the requirements. I am also adding the direct terms and condition which says the timeline of posting the miles but Citi promo department is saying the timeline is within XXXX days which is direct contradiction with the terms and conditions of the offer which I will adding below. I have tried to get resolved I want Citi to help me resolve it. To remain eligible, your Checking Account must remain open and in good standing from the time its opened until you receive your bonus. Your AAdvantage bonus miles will be credited to your AAdvantage account within XXXX calendar days from the date you complete all Required Activities. Note : You will not fulfill the offer requirements if your Eligible Checking Account or AAdvantage Account are closed at the time the AAdvantage miles are credited to your AAdvantage Account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48083
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/23 ask for a increase in credit and to have my secured account to regular account. When I opened account 5 years ago I was told after 1 year of good payments I could do this, but every XXXX they tell me the same, brhat I can not unsecure the card and will continue secured. This is frustrating as I have a great payment history and have prove myself as a great customer. Also they never increase my credit line. They always tell me I have no way to appeal ruling too
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75069
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A