Date Received: 2024-01-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: For over fifteen years I've had a Capital One 360 Savings Account which when I opened it was promoted as a higher yield interest rate account. At some point, Capital One created a new savings product called the 360 XXXX XXXX Account. While my 360 Savings account was earning a mere 0.3 % interest rate, the XXXX account was offering interest rates of 4.35 %. I was never alerted about this or encouraged to move my nest egg into the new higher-yield account effectively losing years of interest-led growth.
Company Response:
State: IL
Zip: 60625
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: We experienced the exact same awful conduct as described in the XXXX article - XXXX XXXX XXXX? XXXXXXXX XXXX XXXX Capital One XXXX In XXXX, the lender introduced a new savings account called XXXX XXXX XXXX. Existing customers were kept in older accounts that had a similar name, XXXX XXXX, which the bank previously advertised as having a great rate but has since closed to new customers. When the Fed started its rate increases, Capital One only raised rates on XXXX XXXX XXXX accounts. My husband happened to see this reporting a few months ago and switched our account over to get the better interest rate but no doubt we missed out on thousands of dollars in the last 3 years due to this bait and switch tactics by Cap One. It is outrageous.
Company Response:
State: MA
Zip: 017XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Subject : Notice of Egregious Violations of Federal Law - 15 U.S.C. 1666 ( b ), 15 U.S.C. 1611 ( 1 ), 15 U.S. Code 1681n, and 15 U.S. Code 1681s-2 Dear Capital One Customer Service , I trust this letter finds you well, although it is with great concern that I bring to your attention severe and deliberate violations of federal law codes, specifically 15 U.S.C. 1666 ( b ), 15 U.S.C. 1611 ( 1 ), 15 U.S. Code 1681n, and 15 U.S. Code 1681s-2. Upon meticulous examination, it is abundantly clear that Capital One is in blatant violation of 15 U.S.C. 1666 ( b ) by failing to adopt reasonable procedures for verifying the receipt of billing statements by consumers. The absence of a robust system to confirm whether I, as the consumer, am physically receiving paper statements or accessing electronic statements constitutes a direct infringement of this federal law. This egregious violation not only questions Capital One 's commitment to compliance with 15 U.S.C. 1666 ( b ) but also undermines the very essence of the law, which mandates creditors to adopt reasonable measures to prevent the erroneous treatment of payments as late for any purpose. Furthermore, the disregard for 15 U.S.C. 1611 ( 1 ), which unequivocally prohibits the furnishing of false or inaccurate information, is both alarming and unacceptable. The lack of a reliable verification process concerning the receipt of billing statements calls into question the accuracy of the information reported by Capital One, especially regarding late payments. I must underscore the gravity of these violations under 15 U.S. Code 1681n, which explicitly addresses willful non-compliance with federal law. Whether Capital One was previously aware or not of its inability to report late payments, this ignorance is no excuse for the severe breaches of consumer rights. Additionally, I draw your attention to 15 U.S. Code 1681s-2, highlighting that furnishers of information to consumer reporting agencies are obligated to provide accurate and complete information. Capital One 's failure to meet these obligations further compounds the severity of these violations. This correspondence serves as an unequivocal notice of Capital One 's egregious violations of federal law. Immediate action is imperative to rectify these infractions, and I expect a comprehensive response detailing the steps Capital One will take to correct these issues. Thank you for your understanding of the gravity of these issues and your commitment to rectifying these violations promptly. Done in good faith.
Company Response:
State: AR
Zip: 722XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Late payment report on credit report.. unfortunately I had a medical emergency that almost killed me.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX -Hard inq : Capital One ( Bank ) XX/XX/year>XXXX They have no record of me i also never requested a credit card and they cant find me in there system and would like to get removed ASAP. XXXX - Hard inq XXXX XXXX, XXXX XXXX They also have no record of me i also never requested a credit card and they cant find me in there system and would like to get removed ASAP. PUBLIC RECORD XXXXXXXX XXXX BANKRUPTCY XXXXXXXX No money is owed and nothing was finalize and was also got a dismiss later and was told it would be removed due to error
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I was called by Kohls. They said I have an overdue balance on my Kohls credit card. I have never been to Kohls or shopped there. I never opened this credit card. They said the card was opened in a store location in XX/XX/year> and was charged {$350.00} dollars.
Company Response:
State: CO
Zip: 80206
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I did not authorize for my information to be sold to collection companies according too 15 U.S. Code 1681n Civil liability for willful noncompliance in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater ; This is about the inaccuracy that is inqeuitably furnished by your organization on my Consumer Report. I came to know about this inaccuracy on XX/XX/2024. Due to this Inaccuracy, my right to extend credit had been damaged to a great extent. As a result I was discriminated against and refused the following. I was denied a XXXX XXXX with XXXX XXXX. According to 15 USC 1681 ( a ) ( 3 #, Consumer reporting agencies have assumed a vital role in Assembling and evaluating consumer credit and other information on consumers. I hereby put your organization on notice and would like to inform you that I never gave consent To this report being furnished by you on my behalf and I am also aware Of the fact that your organization assumed a vital role. As a result, My livelihood Has been adversely affected. There is no such law that states anything that needs to be reported to a consumer reporting agency. There, your organization is liable. Further, pursuant to 15 USC 1681 ( a ) ( 4 ), a consumer reporting agencies must exercise their grave Responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. Your organization neither exercised its responsibilities with fairness and impartiality nor protected my right to privacy. I request You to give me a piece of evidence that the information which is being reported has been properly investigated. Also provide us with the details of the systems adopted by your organization to determine whether the transaction took place or not. Further pursuant to 15 USC ( a ) ( b ) your organization did not adopt such procedures that meet the need of commerce for consumer credit. As a result I hereby demand to do the following. Give me the credit that's my right. Thank you for your cooperation. Sincerely XXXX XXXX
Company Response:
State: VA
Zip: 23860
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Consumer Complaint: I opened this account and i believe i may have gotten the first card but it didn't work so i request another card at least 4 times possible five or even six times i have made phone calls to capital one explaining i haven't gotten a card I have again just recently reached out to request a new card in like XXXX or XX/XX/year> today i see they decided to close my account i called to ask them why they said inactivity this is going to effect my credit score and ruin my credit history this is not my fault i have asked them multiple time for a card to use this is fraud they ran my credit to get the card now it shows closed and will effect my credit again and also drop my overall credit limit how can this be legal
Company Response:
State: LA
Zip: 713XX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Capital one auto finance has Violated My rights!!
Company Response:
State: OH
Zip: 44146
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: My interest rate is currently 9.99 % but I'm currently XXXX XXXX in the XXXX XXXX and stationed at XXXX XXXX in XXXX XXXX, Louisiana. XXXX Louisiana Laws Revised Statutes XXXX XXXX - Military, XXXX, and Veteran 's Affairs XXXX XXXXXXXX - Limits on creditor interest rates XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( XXXX ) XXXX. Limits on creditor interest rates A. Notwithstanding any provision of law to the contrary, no creditor in connection with an obligation entered into on or after XX/XX/XXXX, shall charge or collect from a person, or spouse of a person, who is on XXXX XXXX interest or finance charges exceeding six percent per annum during the period that the person is deployed on XXXX XXXX. B. Notwithstanding any provision of law to the contrary, interest or finance charges in excess of six percent per annum that otherwise would be incurred but for the prohibition in Subsection A of this Section are forgiven. XXXX The amount of any periodic payment due from a person, or spouse of a person, who is on XXXX XXXX under the terms of the obligation shall be reduced by the amount of the interest and finance charges forgiven under Subsection B of this Section that is allocable to the period for which the periodic payment is made. XXXX XXXX order for an obligation to be subject to the interest and finance charges limitation of this Section, the person, or spouse of the person on XXXX XXXX, shall provide the creditor with written notice and a copy of the military or gubernatorial orders calling the person to XXXX XXXX and of any orders further extending XXXX XXXX, not later than one hundred eighty days after the date of the person 's termination of or release from XXXX XXXX. XXXX Upon receipt of the written notice and a copy of the orders referred to in Subsection D of this Section, the creditor shall treat the obligation in accordance with Subsection A of this Section, effective as of the date on which the person is on XXXX XXXX. XXXX. A court may grant a creditor relief from the interest and finance charges limitation of this Section, if, in the opinion of the court, the ability of the person, or spouse of the person, on XXXX XXXX to pay interest or finance charges with respect to the obligation at a rate in excess of six percent per annum is not materially affected by reason of the person 's service on XXXX XXXX. Acts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: LA
Zip: 71111
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A