Date Received: 2022-08-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Please note that this is not a duplicate complaint. This is regarding a different issue Bread Savings bank repeatedly keeps putting my bank account in " restricted status '' without informing me. They also keep making snide, rude and borderline XXXX comments when asked about this. When I first opened this account in middle of last year, as soon as I transferred my savings here they put my account on a hold status and started demanding all sorts of documents. Even after giving them ample proof of my identity, it took weeks to get the access restored as they couldn't get the simple fact non Citizen US residents can also legally open bank accounts and that not every one needs a drivers license. They have deleted all those chats form the secure message but I specifically remember this woman who called me and told me that it is suspicious that I have so much in savings. Another comment they made recently to me by XXXX, XXXX of their XXXX reps, was that my account looked suspicious because I had XXXX linked accounts even though I told them that their website allows that and I am willing to provide proof of ownership for each one of them. Long story short, I logged into my account today and they have again put my account into restricted status without informing me in any way. I am attaching a proof with a timestamp. I wanted to do an ACH transfer from another account but I am worried that Bread Savings might block it or reject it, so effectively they have blocked me from accessing my savings. The worst part is that they don't even bother to inform the customers and I have been a customer with them for more than a year and have kept substantial savings in my bank account.
Company Response:
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2022-08-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bread XXXX XXXX has made it almost impossible for me to move my finds out from my savings account. This complaint is about how they handled or in fact totally ignored my wire transfer request to move some of my funds. Their outgoing ACH limits are only $ XXXX a day so there is no other practical option but to do a wire transfer. - XXXX Just to get the instructions on how to do a wire transfer and to get the form took 50 minutes on the phone. The lady assured me that it will go out next day by 1PM CST if I submit it the day before and they will call me if they have any questions about the wire transfer. I submitted the wire transfer and got an acknowledgement saying the same - XX/XX/XXXX Never got any status update or questions about the wire transfer. So spent another 55 minutes on hold and the lady assured me that the wire transfer will go out today. She flat out LIED to me on the recorded line as it did not go out that day. - XX/XX/XXXX Sent them 3 messages via secure chat on the wire transfer request conversation, got no response to any of them - XX/XX/XXXX Spent about 1.45 hours, first talking to XXXX and then a supervisor XXXX. This conversation really opened my eyes to how unprofessional and incompetent they are. First they told me that they were ignoring my wire transfer request because I had linked 17 external accounts in my online profile. They did not provide me any answer what that had to do with my wire transfer request. Then XXXX told me that the manager who is supposed to approve the wire transfer request is working for home, so most probably would have ignored this request. Then when I ask him do they need any additional documentation from me to approve this request, they ask me for proof of ownership of the account to where I was transferring the funds which I provided while on phone itself. Then they asked me to also provide proof of ownership for a totally different account ( XXXX XXXX XXXX XXXX ) which I also provided while on the call itself. The XXXX flat out LIED to me and said that you have provided everything we could ever need and it will go out today. XXXX evening. Still no status update on the wire transfer request and no response to my secure message. Spent another 1.45 hours talking to XXXX. She empathized but kept blaming other departments, told me she cant do anything at the time. Promised me that some supervisor will call me in the morning XXXX morning. Received no call from any supervisor. Called and spoke to XXXX in an overseas call center who did not know how to get hold of a supervisor. The call went silent after 55 minutes on hold XXXX early afternoon. Called again and spoke to XXXX and XXXX. XXXX was repeating the same exact things that XXXX said the previous day and blaming other departments. This conversation again highlights how incompetent this bank and their security department is. This time they asked for proof of ownership of another account. I repeatedly told them that their website was down currently but they wont admit that. Finally after an hour they admitted that and then asked me to send that bank statement over an insecure email. This is the time when they first realized that they should have asked for this bank and not the XXXX XXXX that they had asked they day before. If this was not bad enough, they also asked that provide proof of ownership of some XXXX XXXX XXXX account from which I transferred funds on XX/XX/XXXX. This again highlights how incompetent they are as I told them I have never transferred any funds from any bank XXXX XXXX account. For the third time, they again LIED and told me that I have provided everything they might need and it will probably go out today and they will let le know the status. I had to really beg him to please at least tell me the status. Total time spent on this call was 2.5 hours - XX/XX/XXXX evening. Still no official communication about the wire transfer request. XXXX calls me and tells me that they have denied the request and that he is doing me a favor by calling me and telling me that. When I asked him to respond to the secure message and mention that it has been denied, he reuses and says that he can't do that and some " other department '' will reply to me by end of day. It is already way past end of day and so far I have received a single communication from this so called XXXX XXXX about anything related to my wire transfer request. On top, XXXX 's tone totally changed on this call and started justifying all the delays that I had to go through, the same things that he previously said were not acceptable. Total time spent on this call was 45 minutes. So I waited 4 days and spent about 9 hours on calls and sending secure message to do this wire transfer and so far no one has even bothered to officially inform me about the status of the wire transfer. The summary is they make it very easy to open an account and move the money in but very difficult to move the money out. And do all that in name of the security even though their security department is so incompetent that they keep mixing up the customer and the accounts.
Company Response:
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2022-08-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My real problem is that my credit card company has not provided me with a statement for the month of XXXX of this year, but the questionnaire you have here at the cfpb does not include that specific option. Anyway, I'm enrolled in paperless billing with my CC company, but they have not yet made available my statement for the month of XXXX. The XXXX and XXXX statements are available for me to review online, just not the one for XXXX. I already called the company to bring this issue to their attention, and even though they have not yet provided me with a paperless copy of my statement ( either online or sent via email ), they mentioned that they would provide me with a printed copy of it and send it via postal mail. Today I have received a letter in the mail from my CC - the envelope includes a cover letter stating that enclosed is a copy of my billing statement, however there are no other documents enclosed.
Company Response:
State: VA
Zip: 23669
Submitted Via: Web
Date Sent: 2022-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have reached out to XXXX 7 plus times into getting information on how my account XXXX came to reflect such information XXXX is reporting first day of delinquent XX/XX/XXXX on XXXX and first day of delinquent on XXXX XX/XX/XXXX which are both wrong this account went delinquent on XX/XX/XXXX when I ( COMSUMER ) closed the account without payment and never contact XXXX again to make any payment or any payment arrangements or gave my consent to update any payment info on said account. I am not asking for clarification on who owns the debt ( XXXX ) I am asking XXXX how did my account change from XX/XX/XXXX closed by consumer with no payment made all of sudden current from XX/XX/XXXX all the way up to XX/XX/XXXX or XX/XX/XXXX with on time PAYMENTS being report to Credit bureaus with out me requsting such change how is this possible? I also asked XXXX who made these payments being reported and what method of payment used to make payments? even after XXXX admitted to making mistake on reporting information that they certified to credit beaures was accurate and was not still refused to removed account after countless flip flop of infomation! these is my last attempt to get information from XXXX on how my account came to this satus... I will wait for XXXX to respond before I file my case in court maybe if the XXXX ask XXXX and clear it up.because XXXX has not been able tell me how these changes came about on my account.
Company Response:
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2022-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Comenity Mastercard- I am unable to sign in to my account or make a payment on through their XXXX website. When I call, they can not find my account and therefore I can not make a payment. They have sent me two statements during this time, so my account is somewhere in their system. My amount due has doubled even though I am unable to pay since they are unable to find the account to attach the monies. I had fraud on the account and I am unable to see if those charges were reversed.
Company Response:
State: TX
Zip: 760XX
Submitted Via: Web
Date Sent: 2022-08-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Threatened to contact someone or share information improperly
Subissue: Contacted your employer
Consumer Complaint: I just want to make sure that it is a legitimate debt collecting company. I paid them {$610.00}. there name is " XXXXXXXX XXXX '' Address & telephone number : XXXX XXXX XXXX XXXX XXXX, CA XXXX TEL : XXXX I paid them because they threaten to sue me and garnish my wages so I was afraid. I have tried to look for myself to make sure that it is not a scam and I am hoping that it is not but I want to make sure please. Thank you for your help with this matter. Sincerly, XXXX
Company Response:
State: VA
Zip: 22193
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I received a call from XXXX XXXX stating I owe money for a medical debt. I advised them that I have no knowledge of that debt and to please provide information in writing. They never contacted me again or sent the information in writing. Now I see a collection on my report, and I don't know what it is about?
Company Response:
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Their website has been down since the end of XXXX for " system maintenance ''. You can not log in at all. It does not recognize your account information at all and you can't check your balance, purchases or make a payment. They do not answer phone calls and nothing is being resolved.
Company Response:
State: PA
Zip: 157XX
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have around 4 different credits cards opened without my permission I didnt know about this until I applied for a apartment I check and file a dispute and they said the information its accurate when none of the information at those cards its actually my address or phone number Its a card from XXXX XXXX XXXX XXXX-opened in XX/XX/XXXX XXXX bank-opened in XX/XX/XXXX XXXX XXXX And I didnt authorize anything and this its affecting my credit because this person who did this never make a payment
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-11
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I made a final closing payment in may with Comenity bank on my XXXX XXXX XXXX and closed the account. I was told there was nothing else for me to do and that I was good to go. I was then called months later saying I owed interest fee even though I had fully paid the account and was told I had nothing left on it and even closed it. I didnt have access to the account. On top of the interest fee on a closed account, I was charged multiple late fees. I never received any form of statement via mail or email. I told them I wasnt paying something I had no idea I owed. The customer service representative then said okay bye and hung up on me. I spoke with another woman who told me shed pass it along. I then called again and was told dont worry, we wiped it clean youre good to go. I thought everything was ok until I was checking my credit today ( XX/XX/2022 ) and I saw there was still a fee listed. I called and sure enough i owe {$42.00} still. I hadn't even received a phone call since the original calls. I eventually spoke with a supervisor who told me she waived the fees and credited the account which then leaves my account with no payments left. Im still not sure this is fact, and I feel unsure that I wont eventually be getting phone calls on account thats been closed since XXXX. I already spoke with a supervisor and Im not sure who else to speak with. I paid the account off and closed it months ago, and was never told I owed money until months after the first late fee was due.
Company Response:
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2022-08-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A