Date Received: 2022-11-07
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Back in XXXX of XXXX, there was no announcement that Comenity Credit Card was going to shut down their payment processes online. There was no way to log in to see what was being billed, there was no way to make a payment, not even by phone. Then when I found out " Easy Pay '' was opened in XX/XX/2022 there was still no representation of statements of bills and no way to know how much was being charged to my account. There was no announcement that the website was back up. As of now, I can see statements, but not all of them are accounted for XX/XX/2022 is missing. I have been trying to make payments and sent Comenity two physical letters from my bank stating the payments were never tried and have not heard back from them on this specific topic. I have been charged for " chargebacks '' saying Comenity tried to charge my bank but it never went through. None of the payments I scheduled went through the day I scheduled them to go through. I have been charged late fees that have added up to over {$200.00} on my credit card. I asked to have them removed, but no response was made until today XX/XX/2022, and was just simply told I did not qualify. Other customers of Comenity were subjected to waived fees and charges. I have reported them to the XXXX, but nothing was done and no reports or changes have been made. I have also received a " bill '' in the mail explaining my account was closed due to the supposed sent-back payments.
Company Response:
State: IL
Zip: 60440
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I noticed on my credit report that there was a company i did not do business with. I attempted to contact by phone, and they had no information in my name. I started writing to the company. I have been writing to the company approximately every two months for about a year. I have only had two responses to my letters. The first letter asked me for my name and other information that they should have had if I had opened an account. The second letter stated they were looking into it - that was 6 months ago. They have done nothing! I have asked they multiple times to show me where I opened this account. Show me where I signed the agreement. The account states I owe over XXXX dollars and the account was opened in 2019. I did not open this account. I have never received a bill or statement from this company. I have disputed with all the credit reporting agencies, and it has affected my credit rating drastically. I pay my bills!
Company Response:
State: VT
Zip: 057XX
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: This company keeps charging me fees on a ZERO BALANCE. This is literally the most shady credit card I've ever seen. They need to be investigated and shut down. I'm paying that XXXX {$2.00} fee and I'm cancelling this card.
Company Response:
State: TN
Zip: 37042
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am the primary card holder on a my BJ 's Credit card formerly issued by Comenity bank but now Bread Financial. My spouse is secondary owner and his credit card expired in XXXX. I've been trying to get a new card for him since XXXX with no success. Initially my spouse submitted his request on the credit card website to which they said it would take 7-10 days to get to, unacceptable considering the urgency of the situation. Then I called the company directly on XX/XX/22 spoke with XXXX who informed that the case is currently being worked on per the website submission. She provided a case id # XXXX and name of case manager XXXX XXXX. Meanwhile had received a call that was traced as coming from Bread Financial, no message left. When I returned the call after determining it was Bread Financial I was told there was no record of any calls coming from them. On XX/XX/22 called again, this time spoke with XXXX and requested escalation to which I spoke with XXXX in escalations. He informed that we would have a card in XXXX hrs. Never received. I asked him for a confirmation # for call and he said there was none. I called again on XX/XX/22 and escalated to XXXX again and he informed he submitted the request and it would be received on Saturday. He assured that the card was sent out on XX/XX/22. My mail has already been delivered for today and yet to received the card. Called again today and spoke with XXXX in escalations who informed a new card has been ordered and should be received on Tuesday. He provided a conf # XXXX I had no complaints when my card was with Comenity, but this new transition to Bread Financial is horrible. This situation is overly complexing my spouse life as he uses that card quite regularly as a business man.
Company Response:
State: VA
Zip: 23434
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Trouble using your card
Subissue: Account sold or transferred to another company
Consumer Complaint: My XXXX card was transferred to Comenity bank back in XX/XX/2022. Since then, I have been unable to register my card only to make payments. The telephone system keeps telling me I need to activate the cards. After I activated them for the 3rd time, I tried registering online and it gives me several different errors, 1 ) account information does not match their records, 2 ) the account is already registered. I have made three phone calls and have discussed the issues with the representatives. They informed me that they were aware of the issue almost a month ago. I again called today and had to reactivate the account although this as done over 2 weeks ago, and this was confirmed by the representatives. The representative today was unable to helped me and referred the issue to his supervisor who will be looking into it. I advised i do not want to incur any late fees due to missing a payment because I am unable to log in. She informed me that my next payment is due in XXXX. After reading all the complaints and reviews from other customers in similar situations, i feel uncomfortable not reporting the issue as I do not think that they are following the banking regulations as the access to our accounts is not being restricted and after multiple complaints and reports of this issue on my part, I feel that are not doing anything to help and they are using this as a strategy to collect interest on balances with Zero interest rates. This feels like a scam that can affect everyone 's finances and credit rating. Please help. XXXX
Company Response:
State: CA
Zip: 90806
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act this creditor has violated my rights under 15 USC 1681 section 602 which states I have the right to privacy 15 US WSC 1681 section 604a section 2. It also states a consumer reporting agency can not furnish an account without my written instructions on the 15 US CS1666 be a creditor may not treat a payment on credit card accounts under an open and consumer credit plan as late for any purpose
Company Response:
State: CO
Zip: 80831
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I have received several phone calls from Comenity Bank in regards to a Victoria Secret credit card. Today XX/XX/2022 after telling them on XXXX different occasions to send me validation through the mail, Friday XXXX being most recent. Approx XXXXXXXX XXXX XXXXXX/XX/2022 My mom answered the phone after they called XXXX times in XXXXXXXX XXXX from a private/ unknown number. The representative said my name XXXX XXXX, my mom asked who it was she said Comenity Bank in regards to Victoria Secret you made a payment back in XXXX how close are you to making another payment. My mom asked how much is was for she gave her the amount of over {$200.00}. My mom proceed to tell the rep this wasnt XXXX and she paused and hung up. I did not know that my information could be given to anyone who answers my phone. I also dont understand why instead of mailing my letter they continue to call.
Company Response:
State: IN
Zip: 46208
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: They said that all reporting on accounts takes up to 45 days. I let them know it's been over 45 days and they sent the same thing. Nothing had been updated to the credit bureau. I have 4 different accounts with them that all have been paid off in full for months and they have not updated anything.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Neither of my Comenity Bank accounts have been updated since XXXX. It is now XXXX and not only does one of the two accounts show as past due ( incorrectly ), both accounts have been paid in full multiple times since then yet this has failed to reflect on my report. The failure to update in 5 months is negatively impacting my credit score.
Company Response:
State: NY
Zip: 13027
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I paid off my account at the end of XX/XX/2022. I noticed my credit report still lists a large balance for the past several months. I've asked the company, XXXX XXXX to update it and they have refused saying they are going through a system update and are not updating to the credit bureaus at this time.
Company Response:
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A