Date Received: 2022-11-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I received a notification that a credit card was opened under my name that I did not open the only information I have was from a text message that said an account from Bread cash back was opened in my name. I did not open the link associated with the message. I did report to XXXX and started a fraud dispute
Company Response:
State: MA
Zip: 02151
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I purchased and applied a {$100.00} gift voucher to my XXXX account, expecting to be able to use it to purchase hardware or physical games. The funds are now locked in a " wallet '' on their site that can only be used to purchase digital goods, for which I have no use. I have called and used chat and have been told there is no way to withdraw the funds or have them converted into a format which I can use on the physical goods.
Company Response:
State: NC
Zip: 27103
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-15
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: The last statement I was able to download from Comenity BankXXXX XXXX XXXX website was dated XX/XX/2022- it was a lot of time and trouble to get this statement. According to a letter I received, the store, XXXX XXXX, and Comenity Bank are no longer working together and it appears that certain functions on their website have been frozen- for example, I can not access my statement online. I have tried for several weeks to access my statements online for XXXX and XX/XX/2022 and they are NOT available to me. I have requested the statements by phone from Comenity BankXXXX XXXX and have not received them. I called twice today and spoke to two different Comenity Bank employees, XXXX and XXXX. Neither of them would answer my questions and both disconnected me during the calls. One call was 5 minutes long and the second was 15 minutes long.
Company Response:
State: FL
Zip: 33418
Submitted Via: Web
Date Sent: 2022-11-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My social security number was unauthorized usage of applications and fraud inquiries appeared on my XXXX credit report.
Company Response:
State: AR
Zip: 72206
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX. Express Credit Card was applied in the store for the 20 % off of purchase which was made in and around XX/XX/2022 in XXXX XXXX, CA. The store representative said he can not give me a card in the store but both the new card and statement will be mailed out to me within 30 days. i can make payments then. XXXX. Checking the purchases, the 20 % discount advertised did not seem to have applied. XXXX. At all times, I have no way to pay for my charges since I don't have the payment information from the CC company that should have been available in the mail via Statement. XXXX. CC company agreed and have reversed XXXX of XXXX late fees because they didn't mail me the new card to activate or statements. XXXX. CC company said they have removed the derogatory statements misrepresented to the Credit Bureaus. I am waiting to see it does what it says it will do. It is a misrepresentation and even fraudulent to promise a customer something for us to acquire a credit card then not send the card or account information. Then ruin the customer 's credit and charged fess or all sorts for the cc company 's failure to perform by sending out the account information and statement. It is clearly an unfair billing practices committed by Comenity Bank. Please be ware of this company!
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Comenity Bank has not reported the balance on my Ultamate Rewards credit card to the credit bureaus in XXXX months. My credit reports still show a balance that I paid off in early XXXX, and it's XXXX now. When I asked about the reporting issue in XXXX, they attributed the delay to a " system upgrade. '' I would understand that if they had just skipped just XXXX month of reporting, but a delay this long seems like willful incompetence.
Company Response:
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-16
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Comenity has not reported updated balance information to credit bureaus for my XXXX store card since XX/XX/2022 or earlier. As a result, the {$0.00} balance on my credit card is showing as a balance over {$23000.00} on credit reports, causing significant negative impact on my credit score.
Company Response:
State: NY
Zip: 11791
Submitted Via: Web
Date Sent: 2022-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX, I deposited {$100000.00} into Bread Financial to start a new account. On XX/XX/XXXX, I attempted to access the account online. I could not do so. I called customer service and worked for approximately 1.5 hours on attempting to access the account and could not gain access. The rep stated " well, just try tomorrow ''. After ending the call, I felt very uncomfortable. I called customer service again and requested that the account be closed and the money refunded to the originating account. The rep stated that would happen in 3-5 days. On XX/XX/XXXX, the account was still not closed nor the money refunded. That day, I received a letter from Bread stated my account had been suspended and to get into my account, I would need to provide government ID, a bank statement from the originating bank, and my social security card. I submitted those items on XX/XX/XXXX and requested an immediate refund of my deposit to the originating account. I also spoke to a rep that day who again stated that the money would be refunded in XXXX business days. On XX/XX/XXXX I still did not have my money. I again called Bread. I spoke to 3 different representatives in Account Protection. " XXXX '' told me that all deposits are held for 30 days and I would get my money on XX/XX/XXXX. I stated I had no documentation stating that is the case and I wanted my money today. She passed me to XXXX who stated that the " executives '' needed time to do an account review and that is why my account has not been closed and my money returned to my originating account. She stated there is a transfer in the system for XX/XX/XXXX. I then called again and spoke to " XXXX '' who again stated the money would be transferred on Monday XX/XX/XXXX and to call at XXXX am if the money did not show up in the originating account. On Monday, XX/XX/XXXX, the money was not in my originating account. I called and again spoke to XXXX. She stated the account is in the process of being closed and I should have the money by Thursday. I asked to speak to somebody up the chain and she stated there was nobody else with whom to speak. I have no idea how you get from " transfer is scheduled '' to " account being closed ''. I have no idea why the money is being held-now for over 30 days. I have no confidence that my money will be in my account any time soon. I get multiple stories when I call about the situation and I feel as if Bread has stolen {$100000.00} from me and feel quite powerless to get any information.
Company Response:
State: VA
Zip: 226XX
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I had a XXXX card that was serviced by XXXX XXXX XXXX XXXXXXXX. Then my account was sold to some scam bank called Comenity. Right when the takeover was happening I made a {$5300.00} charge for auto repair. This XXXX XXXX is charging me TWICE for {$5300.00}, charging me interest also. I have tried calling multiple times and after about a half hour holding, the call disconnects saying that the number doesn't exist??? I have tried to write them to no avail. I can not believe what is happening and I hope I have some recourse. Thanks, XXXX
Company Response:
State: OH
Zip: 44310
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Today, XX/XX/2022, I called Commenity Bank related to a Victorias Secret Card that has been closed, cancelled. This bank is charging a {$2.00} monthly fee that increases to more than {$30.00} of penalty. I called the bank, the person in charge called XXXX ( he did not want to forward a surname ) started babbling about the late fee for a card with XXXX transactions. He stated that the those are fees being paid late, perhaps, for XXXX XXXX I can not go on paying money for purchases not made and this people are capable of ruining my credit score. This is thievery to the highest scale.
Company Response:
State: PR
Zip: 00926
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A