Date Received: 2023-07-16
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Barclays/JetBlueacc # XXXX in name : XXXX XXXX XXXX The last time that I used was XX/XX/23 to go to my mother funeral. At the en of XXXX the bill came fort the air ticket plus an amount that I paid for previous month plus late charge. I paid the full amount XXXX. I did not want to pay the late charge fee. On XXXX the bill came for XXXX plus XXXX. Annual fee. I paid everything except the annual fee and I asked in a note to close the account. They never said anything but sent on next month again annual fee plus another late charge. I cut the credit card in half and included with a note that I have requested XXXX months ago to close the account. The bank never pays attention to XXXX request and keep sending bill adding late charge. I called serial times explaining the problem but never do anything. The bank wants me to pay a fee that for a service that I cancelled since XX/XX/23.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33179
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have a Barclays Banana Republic Credit Card Immediately after receiving my XXXX statement I notified them in writing that the charges made were not authorized by me. I sent the letter to the address on the back of the statement that was specified for disputes. My letter was dated XX/XX/2023 and the amount of charges {$470.00}. I have never received a response or resolution. My XXXX statement arrived with no adjustments for the unauthorized charges and included an additional {$490.00} in charges. I again sent a dispute letter to the address listed for disputes on the back of the card statement. My letter was dated XX/XX/2023 and included my XXXX dispute letter as well. My XXXX statement arrived with no adjustments for the continued unauthorized charges and included an additional {$92.00} in charges. My dispute letter that included all previous correspondence was mailed out on XX/XX/2023. I have now sent a certified letter to the address on the back of the card for dispute resolution with all disputes and all past correspondence. This letter was mailed XX/XX/2023 and can not be delivered to the address. I have called Barclays multiple times and have documentation of the time spent and day/time called. I can not get anyone to assist me and have been disconnected numerous times. I have also tried logging in to the account online to submit a complaint and contact and the features that allow you to do so are not working. I need assistance and would like to know my recourse for such a blatant disregard and for fans information being allowed on billing statements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21122
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Barclays - Debt was settled but they have not adjusted the balance and have shut the account down even though debt paid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53072
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Excessive fees
Subissue:
Consumer Complaint: I have 5 credit card 1 XXXX XXXX charge me over pay 2 barclays jet blue card I`ve been paid one year my balance is not goin down I call tehm they told me for let fee and chrge I have credit card XXXX XXXX XXXXXXXX i need help to pay my all the cridit card plesse help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32216
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I requested a balance transfer of {$2800.00} on XX/XX/XXXX via the bank website. The credit card bank where I requested the transfer is Old Navy/Barclay bank . The money was to go a XXXXXXXX XXXX account. On XX/XX/XXXX, I checked on the status of the transfer and saw it was marked as completed, stating the money went a XXXX account ending in XXXX digits that did not match my XXXX account. I contacted Barclay bank was told to wait until XXXX as it takes time to transfer. I was also told the ending XXXX digits of the receiving bank, as shown on the balance transfer transaction, did not really mean what it stated. I was told it was a code of some sort that even the phone representative could not explain or access. I contacted them again on XXXX as the money was still not reflected as a credit to my XXXX bank account. I had multiple messaging communication online as well as the phone calls and each time I was told to 'wait '. On every phone call I was asked for the receiving bank account number, which I provided. On one of the latter calls, I was told that I obviously mistyped the number so the money went to someone else 's account and a 'case ' was opened for research. I was told it would take XXXX bus days to complete the research. I called today, XX/XX/XXXX, and this time I was told that when I requested the balance transfer I somehow typed XXXX digits into what should be a XXXX digit field. And ... the number I typed was somehow a valid account number at the receiving bank! I was again told to wait it out for the research to be completed as it could take up to 90 days! I asked to speak with someone else and was transferred. XXXX told me the money likely went to a 'holding account ' at the receiving bank. Ok, fine.. so let 's get this reversed. I have been alerting you since XX/XX/XXXX that there was an issue. I just want the transfer reversed and all fees returned. I was told again to wait it out for the case to be researched.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19335
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/23 I purchased airline tickets for me and my from XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The purchase was for {$1500.00}, the XXXX XXXX XXXX XXXX associate informed me that I had to pay for each bag hat my family planned on taking for the trip. I paid for two bags to the destination, and paid for two bags back to our home city. However, the associate overcharged me by {$590.00} for luggage. XXXX XXXX refunded me {$270.00} to my XXXX, but said that Frontier would have to refund me the other {$270.00}. I tried contacting Frontier 's customer service on several occasions, but I either got a bot, or the person in the chat could never find the info for my refund. On the day we were going to our destination, we asked abou our refund at the luggage pickup desk, and the manager said that he could not find anything referring to a refund in the " notes ''. He handed me copied QR code for customer service, and said contact them. I tried contacting them on my trip, but I got the same results. Also, we were charged {$120.00} for an overweight bag. They had no prices posted for overweight bags or any other charges that you could be charged. He charged us {$120.00} for overweight bags, but the receipt only showed a {$100.00} charge? We were also charged other inconsistent chages for bags on the way back home. They charged us another {$150.00} for overweight bags, which is inconsisentant from what was charged on the day we flew to our destination.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76065
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had 4 fraudulent charges to my Barclay Credit Card in XX/XX/2023. The charges started around XXXX XXXX. I informed them of the charge and they said they were sending new card and closing the card. Af few days later I go purchase alerts for {$60.00} XXXX XXXX in XXXX on XXXX XXXX. I called and informed them of the fraud charge as well as the fraud situation days before. The agent claimed that he would note the account and the charges would be handled. I asked how were they able to continue using the card when I would be receiving a new one and the account had fraud ; the card was supposed to be closed.The agent gave a vague answer and assured me that I would not be resposible. Now it is XXXX XXXX with purchase alerts for {$33.00} at XXXX XXXX and {$34.00} at XXXX XXXX XXXX in XXXXI know the location because you can see the charges and location. Again I called, confused, asking again how could the account still be active? They asked me as if I knew how the card got charged at the same time I noticed that the last XXXX digits of the card number online was different from the card I had. I asked about that and it was more XXXX reasoning since they left the account active. The first fraud charge was removed, but the other XXXX fraud charges were not removed. Initially, I was informed that they were closing the card and sending a new one. Only to add the XXXX charges to the new account when they were suppose to close the card and send a new one. I called today XX/XX/2023 after checking my account ( the charges still are there ) and spoke with a so called supervisor who claimed that it could take 90 days to resolve and that account would be credited back the charges. That was this morning. I just checked at XXXX XXXX. and nothing has been done. The charges are still there on the knew card as if they are my charges. It really should not be this hard for them to see that the charges are fraudulent. I live in XXXX the charges were in California and Tenessessee. I dont believe they are going to resolve the charges being that they did not close the card and then place the charges to the new card after stated they werenoting the fraud. This company is terrible, not thoroughly investigating, and have poor business practice. I really need help Barclay who has done nothing. I want this resolved so that I can close the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48076
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 I checked into the XXXX XXXX for XXXX nights for the XXXX XXXX XXXX XXXX XXXX. I am a sponsor with XXXX XXXX XXXX in XXXX XXXX, Texas. Checking in with me were my co-sponsor ( XXXX XXXX XXXX, and XXXX students. We had reserved four rooms in total one for me ( XXXX XXXX ), one for XXXX XXXX, and two for the students ( identified on the receipts as XXXX and XXXX on the receipts ). According to XXXX XXXX XXXX policies, I gave my Barclay credit card ( ending in XXXX ) for the charges to my room, XXXX XXXX used her credit card for her room charges ( ending in XXXX ), and the two student rooms ( XXXX and XXXX ) were supposed to be charged to the XXXX XXXX XXXX credit card ( ending in XXXX ). Upon checkout, we were given receipts verifying the correct charges to the correct cards for all four rooms ( see attached ). Upon returning home, we discovered that all four rooms were charged twice, once on XX/XX/2023, and again when we checked in on XX/XX/2023. I called the hotel and spoke to the manager at length on XX/XX/2023. The manager insisted that my personal credit card had not been charged at all, but that these were temporary holds. I submitted documentation to XXXX XXXX showing that the charges to my card ( XXXX ) had gone through twice, but he told me on the phone that they had no record of that and that I should dispute the charges with my credit card, which I did immediately. You credited the charge back to me on XX/XX/2023, but have now incorrectly reversed that decision and allowed XXXX to charge my card a third time for {$1200.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76092
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: I sent in supporting documentation including ( Consumer dispute letter, my personal information including my drivers license, my ss card, and a bill ) an identity theft affidavit, and a identity theft FTC report ) .via certified mail in which they received these documents on XX/XX/2023. I requested that they block/ remove 2 inaccuracies ( 2 accts from BRCLYSBANKDE ) ( one in the amount of {$10000.00} & the other in the amount of {$1300.00} ) on my credit report resulting in identity theft pursuant to FCRA 605B ( 15 U.S.C. & 1681 c-2 ) which states these accounts must be removed within 4 business days of receipt. It has been over 30 days. So I am hoping that the CFPB can expedite this process to have them block/remove this from my credit report immediately as this is damaging to me and my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89130
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I went to XXXX fromXX/XX/XXXX - XX/XX/ and I used my Barclays JetBlue card it card. After my return the card was used in XXXX from XX/XX/ -XX/XX/XXXX for a total of {$4400.00} and I was alerted by Barclays fraud alert onXX/XX/XXXX, the card was immediately cancelled and a new one was issued. Since then Barclays has reinstated the charges even though I have sent repeated letter the last one onXX/XX/XXXX including copies of my boarding passes in and out of XXXX showing that I was not in XXXX at the time of the charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A