Date Received: 2023-07-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Credit card opened in my name but I didn't open an account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 228XX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Barclays has send a decision letter and their conclusions are not accurate. I tried calling XXXX in the President 's Office several times and did not hear back. So I did not have the opportunity to clarify his misunderstanding of the facts. There were two cards on my account. The fact is that my mom was an authorized user and had her own card when she was in New York. I was NOT in XXXX. I was home in XXXX, Fl. Our evidence and documentation clearly shows that my Mom left on XXXX XXXX, 2022 and charges were made after she left XXXX. The fraudulent charges were made in New York when my MOM was back home in Florida. Mom lost her card in XXXX and didn't know she had lost it. We were not aware of the fraudulent charges until we received a payment late notice from Barclays. We NEVER miss payments and always pay off our balances in full for ALL of our credit cards. She did NOT have her card in her possession when we filed the initial fraud claim because she lost it in XXXX. I was at home in XXXX, FL and did have my card but had not and did not use it. We did NOT make the charges as originally listed in the fraud claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Ive had issues with fees being reversed by Barclays XXXX Mastercard. They dont keep track of previous calls and dont do calls backs. Interests fees that were supposed to be waived were not applied and balance kept rolling over with late fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90059
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I became aware that a charge was made to a card I did not use recently. I reported it as fraud to the company Barclays and subsequently closed the account since this has never happened on any other card I have had and I had no confidence in this company. Today XX/XX/XXXX I receive a call that my account is now in default for nonpayment. They are trying to make me pay for a charge that was reported as fraud. I risk having my credit score negatively affected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12047
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Barclays AARP Travel Rewards points were taken from our account on their website several times.Also account information such as address, phone numbers, email addresses and banking information changed. Rewards points were deposited into accounts that were not ours. This happened several times. We have never used their online service so dont know how someone was able to go into our account and keep changing information. Dollar amount taken from our account.. XXXX{$800.00} in XXXX XXXX, {$60.00} in XXXX XXXX, {$93.00} in XX/XX/XXXX, {$65.00} in XX/XX/XXXX XXXX for a total of {$1000.00} stolen from us. When we first reported the incident in XX/XX/XXXXXXXX Barclays said it would take about two billing cycles to get our points back as well as having us place a verbal password on our account but our points continued to be stolen. Each incident we have asked when we will get our points back and are told maybe another 2-3 weeks. I have spoken to several managers and am always told that they would escalate my issue. We just keep getting the run around and have been more than patient with them and I feel 7 months is more than enough time to get our points back. Account is supposedly locked right now but someone was still able to get access into in XXXX. They have done nothing to resolve this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91941
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Barclays committed and facilitated fraud and felony crimes in relation to XXXX and XXXX XXXX. They are in possession of my stolen property and I want to be remunerated immediately. I suffer catastrophic damages every single day this goes unresolved. Consider this an invoice. I want {>= $1,000,000} if paid before XXXX XXXX. Settlement should go through XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Improper use of your report
Subissue: Received unsolicited financial product or insurance offers after opting out
Consumer Complaint: On XX/XX/2023, BARCLAYS BANK DELAWARE ( Bank ) made an unauthorized hard inquiry on my credit. I called the bank, and the person that answered kept asking for my social security number. I refused to give out that information. I was told there would be an investigation. I have not applied for any credit. Nor do I intend to apply for any credit in the next 5 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On Friday, XX/XX/2023 I returned a loaner car to XXXX XXXX XXXX. Since there was a previous issue of being billed for fuel, I made sure that the fuel level was above the gallons when the car was received. On my XX/XX/2023 Barclays billing statement I disputed an amount of {$15.00} which I believe was an unauthorized fraudulent refueling charge by XXXX XXXX XXXX The dispute was ruled/credited in my favor for the full amount. I was issued a new card with a new number by Barclays. Upon receipt of my XX/XX/2023 statement, the charge of {$15.00} appeared again. I have just disputed the charge once again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-23
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I transferred {$1700.00} from XXXX XXXX XXXXXXXX on XX/XX/23 At first I forget that I applied for a balance transfer from XXXX XXXX XXXXXXXX. So I question the payment to Barclays /priceline credit card.I called them back within 24 hours and told them to except the payment. I received a letter from Barclays telling me the problem was resolved. Well on XX/XX/23 I made a payment of {$70.00} dollars.They allegedly returned the {$1700.00} but they didn't and they didn't credit my account. I have called several times to have the funds of {$1700.00} either credit to my Barclays account or return it to XXXX XXXX XXXXXXXXI have a case number XXXX Basically Barclays reported to the credit Bureau that I was late on a payment! which I wasn't because they are still holding on to {$1700.00}. I have filed a claim with there company and I have spoke to at least ten different representative. So not only did they lower my credit score but they are holding {$1700.00} I have ask how and where the was allegedly return to.I have also asked for a tracking number but I was informed that they dont do that!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-22
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: My wife and I saw the promotional offer of XXXX award miles after making one purchase and paying the {$99.00} annual fee. It was a targeted promotion advertised on a travel website. My wife and I used the same link, on the same day, approximately one minute apart from each other, when the cards came in my wife received the correct promotional offer but I did not receive what was advertised. Instead I received an offer of XXXX award miles after purchasing {$2000.00} in minimum spend over 90 days. I called Barclays to explain the situation, the agent pulled up mine and my wifes account and said yes, they made a mistake and we can get this fixed for you. A few weeks go by, nothing changes. So we call the company again. This time I speak with a manager who tells me that it is pending investigation and they may or may not fix the issue, and they will do it whenever they get to it. I was not given a time frame. I have called back several times and at least three times have been disconnected with no call back. Once I asked the agent if I could give him my number so that if I was disconnected he could call me back, he said but that he would out a note for someone to call me back. SurpriseI was disconnected again, with no call back. After calling again, I asked to speak with the first agent I spoke with, was told no but was told I would receive a call back from a manager within 24 hours. It has been 48 hours and no call has been received. This is false advertising. I specifically used a link promoting a specific offer and did not receive that offer. My wife has already received her miles award and it has been deposited into her account, but XXXX cant even get a call back or an answer. Their website says they try to handle complaints quickly, but when I call I get a response of we dont know, they usually take several billing cycles if they fix the issue at all. The phone calls are recorded, but we cant ever talk to the same person or find out extension numbers or get call backs if we get disconnected. This feels intentional, and it is false advertising. I would never have signed up for this card for the offer I received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 764XX
Submitted Via: Web
Date Sent: 2023-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A