Date Received: 2021-02-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: BARCLAYS BANK DELAWARE I contacted this company today with all my personal information. The company has no record of me with an account. WHY IS THIS ON MY CREDIT REPORT?? This suppose to be an credit card with an credit limit of XXXX. I have never had such a card. No money is owed, no balance,. It say Date Open : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28306
Submitted Via: Web
Date Sent: 2021-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I checked my credit report when purchasing a vehicle, that is when I realized I am a victim of identity theft. I filed a report with the F.T.C and my local police department. I send all documents to the C.R.A and XXXX, Barclays Bank, and XXXX. The Account Opened is XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$10000.00}. The Account Opened is Barclays Bank Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}. The Account Opened is XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$6700.00}. I have never opened an account with them, I am a victim of identity theft and I need this resolved and removed from my name and credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I applied for Barclays XXXX XXXX XXXX and for my first payment through Fund transfer. The fund transfer went through fine but they then 2nd day they said the payment was reversed, Unfortunately, this bank did not have a fund verification system in that place to validate if my account was correct. I tried the 2nd time and they did the transfer went through but next day it said payment return I had more XXXX money in bank account so there is no issue of no funds, I am not sure if i mistyped or not because the numbers were blanked out and they did not have a system to a verification. Both the times {$39.00} were charged as return payment fee. When I asked why this was charged and how this could be my mistake when the payment went through both times but charged against me. and they did not even respond to my request online and when I called the agent and her supervisor they were rude to me and was using disrespectful words such as you don't have money u dont pay and stuff. Finally, I used a different bank to pay and the payment went through. I asked three things a ) why they did not have a bank check option and send a paper statement b ) Why they did not have a payment verification system ( sending 2 small amounts to verify ) c ) Why did they not account show the number after payment was made With all these faults, they still blame me for and charge the {$78.00} as fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98006
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Barclays Bank online has locked my account and have now asked for all my account statements from other banks which I find very odd due to the fact that this is private information and those accounts are already linked to my savings account with them. XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a purchase at XXXX XXXX XXXX XXXX on XX/XX/2021 in the amount of {$24.00} and had problems with the online/mobile transaction. When I attempted to dispute the charge on barclaycardus.com it doesn't give me the dispute option, and when it does it states that I have to mail in my materials to a Delaware address. I haven't experienced anything like this in the past XXXX years, everything we do these days is online! I had to call in 4 times because everyone I spoke with kept transferring me somewhere that would answer with a message along the lines of 'we are unable to take your call, please call back again later '. That message is sort of odd, since we're about 10 or so months in Covid. That excuse is so worn out by now, no one accepts it anymore. When I finally did get through to someone ( who called herself XXXX, and promptly hung up on me ) she was very argumentative. If Barclays does not want my business, please let me know!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89147
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Hello, I have sent multiple emails to Mastercard -XXXX XXXX that the address listed in my file was incorrect and that I was not receiving billing information related to the Credit Card. In addition, during the Covid19 pandemic, I strategically did not use this card that has a XXXX credit limit because I did not want to be in debt because of the lost of income during the pandemic. However, Mastercard-XXXX XXXX reporting that I was late 30 days for the month of XXXX and 60 days late for the month of XXXX {$630.00}. The credit limit is {$15000.00} however they reported a late payment of {$630.00} although I have been an oustanding Client for 4 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My identity has been compromised by somebody I do not know. Please feel free to contact me if you have any questions or concerns.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 310XX
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: At XXXX XXXX received a bill from Barclay Master Card with an annual fees in amount of $ XXXX paid same day from my XXXX checking Account .XXXX Payment was received by Barkley at XX/XX/XXXX.At XXXX Barclays file it as unpaid with the Credit Bureaus.My credit score drop from over 830 to under 690, over 100 points. The XXXX XXXX XX/XX/XXXX statement with the full information an a payment made by me and received by Barclay Master Card, All bank payment ID numbers on a XXXX XXXX blank was sent 3 times to the Barclay Master Card Office. Starting Claim at XX/XX/2020 was # XX/XX/XXXX.Month later another claim was started also, # XX/XX/XXXX..No results on any of them.Proof of payment supplied multiple times-no result. By the Barclay request I visit the XXXX twice, Get a Bank statements and letters with the full Info proving the payment was made and received by Barclay.It was emailed also.No Results again.3 Month pass by- issue is not resolved. Today XXXX XXXX I received an Email from the Barclays-the Card want to me paid with the late fees in amount of {$29.00}. Whole this issue is looks like an a blackmail attempt. Each time when I am trying to contact Barclay Master Card office its take at list half an hour to get to the operator ... ..and still, issue is not resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2021-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I checked my credit report when purchasing a vehicle, that is when I realized I am a victim of identity theft. I filed a report with the F.T.C and my local police department. I send all documents to the C.R.A and Barclays Bank and US Dept of Ed/XXXX. The Account Opened is Barclays Bank Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$2900.00}. The Account Opened is US Dept of Ed/XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}. I have never opened an account with them, I am a victim of identity theft and I need this resolved and removed from my name and credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91352
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I am researching a potential class action lawsuit against Barclays Bank Delaware involving Fraud, Unjust Enrichment, NY GBS 349 Deceptive Business Practices, and several other federal statutory claims. Please help me obtain the contact information of Barclays ' regulator. I would like to confirm some information with their regulator.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11224
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A