Date Received: 2021-02-19
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/XXXX a purchase was made for {$6000.00} for the merchant XXXX on my XXXX XXXX XXXX XXXX XXXX credit card. This merchant appears to be the university XXXX XXXX. I live in Texas and have never been to XXXX, this is clearly fraud. I contacted the company to report this by phone numerous times ( hard to recall how many, but it was at minimum 4 times ). Each time they told me they would investigate and call me back, but I don't recall getting any calls back. I ended up closing the account because I was afraid of more fraudulent transactions. I called again on XX/XX/XXXX to inquire into the investigation. This time they say that the transaction was made by my son, and that I am liable for the charge. This is also ridiculous, my son has never even been to XXXX. He also had no access to my card at the time, not to mention he would never do this in general.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76017
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I made a purchase from a site XXXX that was advertised on a reputable news outlet. Add was for 7 special addition coins @ {$4.00} = totaling {$32.00} plus 8 free coins & free shipping. During the checkout, other items were offered of which I declined and the final page of purchase said Thank you for your order with no total. I never received an email confirmation so I had no way to look up or track my purchase & 7 days later, XX/XX/XXXX Package arrived with 3 items I didn't purchase & and I was charged more than double for the coins. The invoice total was {$180.00} when all I should have been charged was {$32.00}. The package & invoice had no company name, no email or phone #, or company policies, only an address. I called Juniper Card Services and they told me the Charges were under XXXX and gave me the phone number & suggested I call them first & try to resolve. I immediately called them, the first rep. insisted I made charges & that I received an email, but when I asked her what email they had for me she hung up. I called right back & explained to another rep. named XXXX who also insisted I made the purchase and only offered me a lifetime coin membership, put me on hold & after 1/2 hour I was disconnected. I then On XX/XX/XXXX same day filed a Dispute with Juniper CC Services/Barclay bank. My first & only dispute in the 12 yrs. of being a card holder with excellent payment record. I was given a temporary credit & then my Dispute was denied on XXXX & I was recharged the full amount. I called Juniper again & was told I failed to cancel the order before I received it, I explained I didn't know I was going to receive 3 items I didn't purchase and be overcharged for the one I did. I was then told by Juniper rep. to put my grievance in writing. I did on XX/XX/XXXX, I explained that the transaction was fraudulent and even the charges were under a different name & it was re-opened. In the meantime I finally got a manager call back 15 days after request on XX/XX/XXXX & XXXX told me, they really can't investigate & in her opinion I would be denied these companies are pre-paired with all the right answers & I don't have a chance. I explained that they have fraudulent complaints against them for the same scam and she said it didn't matter. On XX/XX/XXXX I received the second Denial letter. In the meantime I had sent two more letters in a Fax on XX/XX/XXXX & XX/XX/XXXX to the Fraud Department with more evidence I had found in my research about this Company XXXX ... They have 71 Fraud complaints on the XXXX of which XXXX responded & refunded money to others for the same fraud, plus 35 scam complaint reviews unresolved of which I made Barclay/Juniper CC aware of in addition to copies of their return Policy which states 30 day Money Back or Return Guarantee. I called 7 days after purchase when I received the fraudulent purchases charged to my card and reported it to Juniper & tried to resolve with the company. Also California State Law that they do business under says that no only does the company have to comply with the return policy, they also by law have to post any other name they do business under for the consumer to see and be aware of, which nowhere on their site does it say XXXX, the name the charges were under. I calle Juniper on XX/XX/XXXX & was told my Dispute was re-opened on XX/XX/XXXX after receiving my letters & then on XX/XX/XXXX I received the final letter I was Denied a 3rd time with same excuse all 3 times as if they didn't look into it or try to resolve at all. Barclay Bank does nothing to protect the consumer from Fraud especially when I have provided them with all of the information about this obviously Fraudulent Company
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I am having a huge problem with Barclays Credit Card Department. My name is XXXX XXXX and I am suffering from the negligence by the customer service agents of Barclays Bank. This has gone on far too long. Below breaks down XXXX accounts I have with Barclays : Account # XXXX XX/XX/XXXX of 2019 Bal {$1300.00} Barclay XXXX Account # XXXX Barclays XXXX XXXX Bal. {$2500.00} - Closed by XXXX Every time I call to make a payment, they would say they no longer handle the account. Unfortunately they were referring only to the XXXX account. Very misleading. I have spoken with XXXX who is a supervisor. XXXX XXXX ID XXXX XXXX They admitted fault for not collecting properly and this has caused continuous damage to my credit report. I am asking for a good will adjustment to my credit. I am requesting a deletion of both accounts. Please help me. I am a hard worker and trying to by a home for my family and this bank is not practicing the fair debt collection process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07093
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I negotiated a loan payoff to Barclay Bank, and they still show that it went to collections and was not resolved
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2021-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On my credit reports there is a closed account with huge amount of missed payments. BARCLAYS BANK DELAWA ( Date opened XXXX XXXX, 2016 ) Its not mine account. Also there was no written form of communication, contract or signature for this account debt at all. A bill without signature does not validate the debt and anybody can send a bill and say it is mine. According to the FCRA BARCLAYS BANK DELAWA has violated my rights as a consumer and I requesting legal action to remove this account immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I checked my credit report when purchasing a vehicle, that is when I realized I am a victim of identity theft. I filed a report with the F.T.C and my local police department. I send all documents to the C.R.A and Barclays Bank Delaware, XXXX XXXX/XXXX XXXX, and XXXX XXXX. The Account Opened is Barclays Bank Delaware Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}. The Account Opened is XXXX XXXX/XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}. The Account Opened is XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$0.00}. I have never opened an account with them, I am a victim of identity theft and I need this resolved and removed from my name and credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: XX/XX/XXXX, Barclays informed me that my account can not be maintained by myself, that my card can not be reported lost, I could not receive a new one, request a new due date nothing at all my legal representation would have to do so. They informed me that the representation took place in XXXX XXXX around the first time a complaint was submitted against them for fraudulently reporting to the credit bureau. They informed me they stopped the card but I could not get a new one, however I can make payments on my account that is it. There was never ever any legal representation hired or letter provided as they state as of XX/XX/XXXX, but only a complaint filed through consumer protection. They tried to bully me into writing a letter stating it has been lifted however a complaint was filed against them in XXXX for this reason and by me writing that letter would show fraudulent complaints through here and refused to do so They have illegally reported late payments They have not changed my due date from the first of the month and I have been asking since XXXX, telling them the first wasnt possible due to the pandemic They illegally penalized me for writing a complaint against them through consumer protection agency They would not legally allow me to maintain my account due to a rep having a vindictive vendetta against me They have illegally told me they would not give me a copy of the representation on my behalf and I didnt have the right to know who was representing me even though I have explained no one had been hired to do so Theyre rep told me it was in collections legal due to a payment being given to them through a law firm but could not provide the date of transaction because it never happened They have told hung up on me four times tonight and finally have had a rep tell me its NA written next to it and it has been removed but will take 48 hours for me to call back to request a new card They have illegally reported falsely to the credit bureau that in XX/XX/XXXX my account was over 3o days late when a payment was made on XX/XX/XXXX and due on the first theyre bullying me out of late fees now for 6 months plus never allowing me to change a due date thats never been changed due to representation on my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Barclays Card US was disputed twice and Ive contacted them requesting a way to resolve this late and derogatory status on my account. I was told Id get a follow up call from Barclay Card and never received it. Id like this removed from my account or have a way to resolve this negative status on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have disputed this item with the credit reporting agency and they reported confirmed the account as valid. In a good faith effort to resolve the matter amicably, I demanded proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of the authority in this matter. They have failed to comply with investigations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 64050
Submitted Via: Web
Date Sent: 2021-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-17
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: called barclay today to state that this household has been effected by covid hard. i have taken permanent [ ay cut and taken back XXXX dependents without benefit of support supporting family of XXXX on XXXX!!! barclays has offered a temporary assistance but need to be permanent SOLUTION .i am willing to be pro active and ask for settlemENt but they don t want p hear it.all along no reductiOn in intrest rate either OFFERED.THERE REPS AWFUL TO DEAL WITH AND CUSTOMER SERVICE EMAILS DONT ADDRESS PROBLEM,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A