Date Received: 2021-05-18
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Hello, On XX/XX/XXXX I paid the remaining amount on the frontier credit card of {$110.00}. Following this complete payment, I requested the account be closed permanently and spoke to someone on the phone who confirmed the account was closed. Then on XX/XX/XXXX, I received an email, subject line : Account Alert : Your statement is available. It appears my account is still open, despite asking it be closed and being told that was done. I would like this account shut down and closed asap. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85281
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I had used my credit card ( barclay 's ) to purchase flight tickets for my parents to travel from XXXX to XXXX XXXX. After making a purchase, I had paid all my dues via bank transfer. Due to covid restriction the flight company XXXX XXXX XXXX ) refused to provide service. XXXX XXXX had no option but to cancel flights. XXXX XXXX mentioned that because the flights are being canceled, the payment will be refunded. I did see that XXXX XXXX had refunded. But now Barclay is refusing to pay me back. The customer representative over the phone states that XXXX XXXX has charged me back. At this point of time the customer representative with Barclay are trying to create a fraud. They have asked me to send a fax of XXXX XXXX XXXX emails. I have sent the fax as a proof that it was XXXX XXXX who canceled the flights. The second pictured attached here is proof of email that my father recieved because XXXX XXXX had canceled my parent 's flights. And first attachment is about cancelation confirmation. I seek assistance from your department. Thank you. XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06489
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I WAS VICTIM OF IDENTITY THEFT AS A RESULT SEVERAL ACCOUNT APPAER IN CREDIT REPORT AND TAXES WERE FILE UNDER MY NAME BARCLAYS BANK DELAWARE # XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77450
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-18
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Continually received unauthorized charges to my account and closed it in XX/XX/XXXX. Fraud Investigations confirmed the charges were not mine and reversed 2 out of the 3 charges and missed the third charge. Called numerous times to have the third charge removed. This was finally done but then in XXXX a fourth charge to the same retailer appeared on my account on XX/XX/XXXX, which appeared on my XX/XX/XXXX statement. Called Fraud Investigations on XX/XX/XXXX to have the fraudulent charge reversed, which XXXX confirmed was already done. In fact, the fraudulent charge was never reversed and I have now accrued penalties and interested to XXXX.I thought I had finally had my issues resolved when I recieved my XX/XX/XXXX statement, which reflected a reversal of fees, interest, and fraudulent changes and a XXXX balance. Also received a letter of apology from Barclays which stated that they took responsibility for not handling my complaints properly. Much to my surprise, I just received another statement reflecting the same fraudulent charge from XXXX of {$12.00}, which was backdated to XX/XX/XXXX and posted on my account as of XX/XX/XXXX, an account which was closed 10 months ago!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I paid the {$10.00} balance in full through XXXX online banking on XX/XX/2021. The funds were taken from my account. After several phone calls to Barclays and to XXXX it was determined that XXXX made a mistake in their coding. On XXXX I had a 3 way conversation between, Barclays, me and XXXX. Barclays told XXXX to send the supporting documents to them. On XXXX RBFCU sent the documents ( attached ). Barclays then sends me a letter on XXXX ( attached ) about a missing payment of {$1000.00} which has NOTHING to do with the issue at hand. Never was there any mention during any conversations or documents that there was a missed payment in the amount {$1000.00}, it was {$10.00}. Obviously they are not reviewing the phone notes or mailed documents. On XXXX I receive a letter from Barclay 's stating they can not take the 3rd party documents that XXXX sent to them, ( letter attached ). XXXX was told on the 3 way call to mail Barclays the documents ; getting the letter from Barclays stating they could not accept the documents just goes to show how inept they are, it is so irritating. I then called Barclays and asked for a supervisor 's supervisor to review the file, and to do a thorough review before calling me. I was told a supervisor would call me back, it's been weeks and I have yet to receive a call, but I did receive another statement with another late fee. The {$10.00} was NEVER credited back to my bank account or credit card account. There is an out of balance AR ledger for {$10.00} at Barclays or someone else 's account was credited using my funds. They have my cash, but no credit to my bank account or credit card account. I'm feed up with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78154
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-15
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: Barclaycard reviewed my credit report without my consent and lowered my credit limit. They did not give me notice of this and did not inform me of the change. I only found out when I went to pay my balance in full. I called them and they said that I had too many inquiries. 75 % of my inquiries are related to obtaining car loans and they were all pulled on the same day. These should only count as 1 when looking at credit report. I have asked them to increase it again and they told me the only way they could would be to do a hard credit pull which would add another inquiry to my credit report. They were not helpful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 156XX
Submitted Via: Web
Date Sent: 2021-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XXXX XXXX i noticed Barclay Bank Deleware, XXXX XXXX & XXXX posted a negative closed account I did not consent to. They have committed fraud and several violations of the FCRA. It has been over a month now and this false account is still on my report despite my efforts. Barclay Bank Deleware, XXXX XXXX XXXX XXXX has taken an unfair advantage of me as a consumer and they should be held accountable for deceiving me. Fact, the Fair Credit Reporting Act, 15 USC 1681, is intended to secure my right to privacy and protect my public reputation that is directly correlated to and linked with my Consumer credit report. Fact, Barclay Bank Deleware, XXXX XXXX XXXX XXXX has damaged my reputation by furnishing fraudulent, negative information onto my credit profile, violating 15 USC 1681 and 15 USC 1692. Fact, by furnishing this fraudulent information Barclay Bank Deleware, XXXX XXXX XXXX XXXX in violation of 15 USC 1692 and 15 USC 1681. Fact, I never gave Barclay Bank Deleware, XXXX XXXX XXXX XXXX permission to furnish this information. Fact, I never gave consent for Portfolio recovery to obtain and store my private information and they have unlawfully obtained my information in violation of 15 USC 1692. Once again, Barclay Bank Deleware, XXXX XXXX XXXX XXXX has taken an unfair advantage of me as a consumer and they should be held accountable for deceiving me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70791
Submitted Via: Web
Date Sent: 2021-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have a fraudulent account on my credit report, which I reported it to BARCLAYS BANK DELAWARE, yet BARCLAYS BANK DELAWARE is not removing this fraudulent account. BARCLAYS BANK DELAWARE has no right to refuse to remove this fraudulent account because I am a victim of identity theft and I have filed a valid police report. According to FCRA 605B ( 15 U.S.C. 1681C-2 ) consumer reporting agencies and creditor shall block the reporting of any information resulting from identity theft no later than 4 business days after date of receipt, yet BARCLAYS BANK DELAWARE Bank has refused to do this. The following is the fraudulent account : BARCLAYS BANK DELAWARE XXXX which was open at an address which I have never lived at and it has nothing to do with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93535
Submitted Via: Web
Date Sent: 2021-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: A virus popped on the computer on XX/XX/XXXX, we called the number and gave permission to the people to access the computer to fix it. We then realized that we might have been scammed and the following day called the bank and the credit card companies to let them know not to accept any charges. 100 {$400.00} charges to XXXX XXXX were placed on this credit card on XX/XX/XXXX. The other credit card companies and bank were very helpful but this Barcley 's Visa card didn't do anything. We sent a letter to the company on XX/XX/XXXX to explain in writing that the charges were not authorized by us. They have denied our fraud claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27597
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XXXX XXXX XXXXbarclaycardus.comXXXX I can't even believe I am writing this -- the first company that I would even bother to write a review about, just because my opinion has changed so much. I loved this card and loved Barclays as a bank, but after having the wildest 5 months of customer service I would have to guess that they are trying to sunset this business and discourage people from keeping the card. I am actually closing all of my Barclays accounts because of this. They were great until a fraud situation and then you are basically on your own -- so much so that today I was told the only way they would reconsider my case was if I faxed them 5 documents to prove that I was in fact out of the country on the date in mention of a specific transaction ( despite having no access to a printer or fax machine ) -- a cash advance from a XXXX XXXX ATM, despite the charges before and after that one charge was already marked as fraud and taken care of. While traveling out of the country w/o the card, I was alerted by Barclays on 3 occasions on XX/XX/20 for 1 ) someone activated my card ( a new card tey had just sent, but I didn't request ) 2 ) someone changed the pin of that card 3 ) there was fraud on that card. I responded that it was fraud since I was not traveling with that card, have no access to the mail while in XXXX, and that all of the charges were fraudulent. Most of the charges were removed, except for one made for a cash withdrawal at XXXX XXXX. I've spent the last 5 months trying to get this charge to be removed from my statement. The full charge was : {$20.00} withdrawal + {$3.00} ATM fee + {$10.00} cash advance fee. Today I learned that Barclays has removed the {$10.00} cash fee from my statement because they recouped that from XXXX XXXX during the fraud investigation, showing an agreement between the two companies that this was fraudulent. Barclays however will not remove the underlying {$23.00} charge. .. so literally the financial transaction that only took place because of the ATM withdrawal was deemed fraud and XXXX XXXX paid it back to Barclays , but the ATM withdrawal itself is not being considered fraud ... .huh? On today 's hour-plus call there was mention of the name and phone number of the person who they spoke to that was in possession of this new card, spoke to a member of the Barclays team to activated, and even picked up their phone AFTER the fraud alert ... showing Barclays clearly knows this is fraud, even knows details about the fraud, has colluded with XXXX XXXX on this fraud, and is still charging me the {$23.00}. Their advertising is also very clear that they offer things like " Access great benefits like {$0.00} Fraud Liability protection and no foreign transaction fees '' which is clearly very misleading given how they actually manage fraud at Barclays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94114
Submitted Via: Web
Date Sent: 2021-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A