Date Received: 2021-06-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have no knowledge of this account i did not authorize it and I want it delete it immediately
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43605
Submitted Via: Web
Date Sent: 2021-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: These accounts don't belong to me. Please remove them form all 3 credit reporting agencies. please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies : 1. Identity Theft XXXX Account Number : XXXX This is not mine. 2. Identity Theft BRCLYSBANKDE Date of inquiry : XX/XX/2018 This is not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10462
Submitted Via: Web
Date Sent: 2021-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I filed a complaint previously with CFPB under this reference number : XXXX. You did not allow me to rebut the response from Barclay 's. So I'm attaching more information to prove my side of the story. Barclay 's responded that the Merchant says I ordered a Bed Pillow. I did not order a Bed Pillow. I ordered a Nail Finisher. But received a package of disposable masks ( in reference number XXXX, I provided a photograph of the masks ). I'm attaching a copy of the email Order Details/Receipt sent to me from the Merchant dated XX/XX/2020 which PROVES that I purchased a Nail Finisher from this Merchant. Not a Bed Pillow. And not disposable masks. I am asking once again that you ask the Merchant to provide you with the Receipt for my order number XXXX, and you will see the same as my attached receipt. I want my {$76.00} to be refunded to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43207
Submitted Via: Web
Date Sent: 2021-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: At a Wyndham timeshare upgrade presentation I was offered the XXXX by Wyndham credit card. I told him I already have one. The sales representative kept pushing for a higher limit credit card. I kept saying, NO. The 2 people then asked, Can we get your information just to update your card? I asked why and was told it was for my current credit card, just to keep it updated. I reiterated, I don't want a new card. They promised it wasn't for that. Needless to say, a month later, a new wyndham credit card came in the mail. We were not happy. We felt betrayed by their promise, It's not for a new card, it's just to update your information. Well, this affected our credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43512
Submitted Via: Web
Date Sent: 2021-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: The following letter was sent to Barclay 's on or about XX/XX/XXXX, and they failed to respond, or otherwise rectify my complaint : In XX/XX/XXXX, I was made aware of a discrepancy with respect to the balance on my Barclays credit card ( Account Number ). Upon further investigation, I discovered a multitude of charges between XX/XX/XXXX and XX/XX/XXXX that we did not make, resulting in a balance of approximately {$4500.00}. The balance should have been approximately {$2000.00}. In an effort to rectify this issue, my wife ( with my permission ) called customer service at the end of XX/XX/XXXX and had an unpleasant conversation with a customer service representative. The representative was more interested in disputing our contentions then she was in getting us to the right department to handle the matter. We were only able to convince her that our claims were legitimate when we explained that several charges were incurred out of state while we were on a mandatory quarantine and confined to New York State due to Covid-19. Ultimately, we were transferred to the Fraud Department and went through every charge in the relevant timeframe, disputing multiple charges that clearly werent ours. The Fraud Department promised to investigate. Shortly thereafter, we received a letter from Barclays indicating that our claims were substantiated. However, upon inspecting our bill and noticing that our minimum monthly payment had not gone done, we inquired again. Apparently, only a portion of our claim was substantiated. We asked again for all of our allegations to be investigated. We then received another letter in XX/XX/XXXX and a phone call indicating all of our claims had been substantiated, but it would take up to three months to see changes to our account. To date, no changes have been made to our account balance or the minimum payment due. In summary, I uncovered fraudulent charges that Barclays admitted were improper, yet nothing has been done to remove the fraudulent charges from our account balance. We even cancelled our credit card in XX/XX/XXXX and have not activated our new replacement cards for fear that we would again be victims of fraud. I have been very patient waiting for Barclays to finally conclude their investigation and remove all fraudulent charges that appeared between XX/XX/XXXX and XX/XX/XXXX. It has been over a year since this issue was brought to the attention of Barclays, and seven months since they informed us that the fraudulent charges would be removed. This is unacceptable. Therefore, I expect Barclays to remove all fraudulent charges from my account immediately. There is no excuse for this lengthy delay, which has entirely been to my and my familys detriment during a global pandemic. Failure to do so could result in me contacting the NYS Office of the Attorney General, the Federal Trade Commission, and/or the Consumer Financial Protection Bureau. I will only accept a written response to this correspondence, at the address indicated above. Finally, I would ask that each payment made since XX/XX/XXXX be audited and any portion of each payment necessitated by the fraudulent charges be applied to the ( legitimate ) principal balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12302
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been locked out of my Barclays bank online savings account and have seen activities on the account that made no sense in which they tried to keep my funds and reverse my funds. I belive due to themselves or one of there representative s working in collaboration with XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11212
Submitted Via: Web
Date Sent: 2021-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Please see letter below regarding my original dispute with my XXXX XXXX reservation purchased with my Barclay 's XXXX on XX/XX/2021. The amount in dispute is {$2600.00}. The reservation had to be cancelled due to XXXX XXXX breach of contract. On XX/XX/2021 I presented an ample amount of correspondence to Barclays XXXX dispute specialist proving XXXX and its host acted in bad faith. Additionally, I have telephoned Barclay numerous occasions and not been given the opportunity to speak to an actual billing dispute representative. Ultimately, on XX/XX/2021, Barclay mailed me correspondence stating XXXX did not violate the terms and conditions of sale. Their conclusion prompted an immediate appeal on my behalf. To whom it may concern, I have faxed you an ample amount of correspondence regarding my dispute with XXXX and my host XXXX. You can clearly see, I conducted myself in the utmost professional manner. This reservation appeared futile from the beginning. I am the consumer and I had to be involved daily regarding my reservation problems caused by the host and XXXX. The host and XXXX conducted themselves as unprofessional and doing business in bad faith. One can not expect a family, with a XXXX individual, to travel out of state, especially during these turbulent times, without CONFIRMED RESERVATIONS. I had repeatedly questioned the host regarding the method of confirmed reservations with the respective resort only to respond they would have my name when I arrive. REALLY!!!! The host presented as a marginal communicator at best. He should have confirmed my reservation with the resort sooner and eased the XXXX of not knowing whether I was going to be stranded in Florida without a place to stay in the mist of a pandemic It was only 48 hours prior to check in when the resort ultimately learned of my reservation and still the dates of the reservation were INCORRECT. This business transaction was nothing less than fraud and robbery! Please advocate on my behalf as I am a card holder in very good standing! I would appreciate a dispute agent to contact me regarding this matter. Respectfully, XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11714
Submitted Via: Web
Date Sent: 2021-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: The following account is fraud account that was opened without my knowledge or consent : Barclays account # XXXX I attach an FTC identity fraud affidavit, please investigate and delete this fraud account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Disputed Amount : {$150.00} Transaction Date : XX/XX/XXXX Posted Date : XX/XX/XXXX I purchased 2 plane tickets from interjet to celebrate my honeymoon in XXXX in XX/XX/XXXX. Due to the covid-19 pandemic, we were forced to indefinitely postpone our honeymoon plans, and we contacted XXXX at this time to inquire about their refund/cancellation policy. XXXX was unable to refund us the money, so they proceeded to give us a voucher number to be used no later than XX/XX/XXXX. No written communication was ever made by XXXX regarding the voucher. They only provided a voucher number over the phone to be used at the time of rescheduling a future flight. We now just found out that XXXX XXXX has filed for bankruptcy and suspended operations indefinitely. We paid for a service we did not receive, as we never got the opportunity to use our vouchers. We have attempted to contact XXXX XXXX multiple times, but the phone number is disconnected leaving us no way to get our money back. Also, their website is currently down and not operational.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29681
Submitted Via: Web
Date Sent: 2021-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I've sent dispute letters to Barclays on 2 different occasions via certified mail through the United States Postal Service. All have been delivered and signed for at Barclays on XX/XX/2021, XX/XX/2021. I have obtained receipts that the USPS Certified Mail was delivered and signed for. The reason is for a dispute is I haven't heard any response from Barclays about my inquiry / complaint and also on my Credit Reports and they have not marked my Credit Reports with any remarks stating that the reporting is being disputed within the 30 days of the letters being received and signed for. By law, they are supposed to mark the report as being disputed and they have failed to do so with any of the certified communications that I have sent them that were signed for in the dates listed above. By not following the law and marking my report as disputed or sending valid verification, it needs to be removed from my Credit Reports. Thank You,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2021-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A