Date Received: 2021-06-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91302
Submitted Via: Web
Date Sent: 2021-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-28
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XX/XX/XXXX {$29.00} retuned payment fee. ( Said account was closed ) Account is not closed. I made 3 more payments from that account. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 15235
Submitted Via: Web
Date Sent: 2021-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I am having trouble since XX/XX/2020 getting my overpayment on my account refunded to me. I have been in touch with them 12 times and each time they state that the check was mailed so they would put a stop payment on the account and reissue. To date I have not received anything. The amount is {$230.00} and I do not believe they EVER sent checks ... how can 12 checks disappear. My new case # XXXX. The bank is Barclays Bank Delaware. I would appreciate anything you could do for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2021-06-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-25
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: Submitted application for Barclay 's XXXX XXXX XXXX card in Fall XXXX. Received request from Barclay 's to call in to provide information about XXXX and other business information. Called and provided all information to Barclay 's. Never heard back from Barclay 's and they pulled a hard pull on credit with no notification they had done so, what the results were ( my credit is good ), and never heard on if I was approved or denied the card. Now its XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75205
Submitted Via: Web
Date Sent: 2021-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Barclays Bank completely mishandled my account, by placing a decease indicator on my account that rendered me unable to discuss or resolve my account with them. This then led to this account reporting a late payment on my credit report showing for XX/XX/2020, and subsequently a charge - off on my report for this debt. The facts are egregious, the mishandling of this is rather silly, and Barclays Bank really does not take any ownership of the mistake they made, nor have they shown any willingness to fairly, amiably, and equitably resolve this matter. I understand the confusion that them thinking I am deceased can cause, but once that has been proven to be false, I expected a swift resolution to the delinquent status of the account. However, because of the decease indicator, they refused to accept a payment, ultimately shuffling me between departments for HOURS on ends, from one confused foreign representative to another. Further, I have recently discovered that XXXX had the audacity to place the account with a 3rd party debt collector, further impacting me for something that was NOT MY FAULT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63368
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I reported a fraudulent charge on a credit card issued by BARCLAYS. The fraudulent charge appeared on a XX/XX/XXXX billing statement in the amount of {$89.00}. The statement only indicates it was a charge for XXXX XXXX. I reported this charge as fraudulent immediately and received a letter confirming the reported fraud on XXXX XX/XX/XXXX. After a month, BARCLAYS issued a temporary credit, but subsequently told me that the charge had been investigated, and was valid. BARCLAYS never explained how they came to this conclusion. I wrote again in XX/XX/XXXX to ask what was discovered in the investigation, and also to find out what goods or services this charge represented. It was not possible for me to determine this from the statement. BARCLAYS again conducted an investigation, but with the same conclusion that the charge was valid. There was never any information provided on why this was the case. Attempts to speak to someone in the FRAUD department was unsuccessful. Phone wait times exceed 40 minutes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The account was opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to dispute a charge of {$690.00} from XXXX XXXX XXXX to my Barclays Bank credit card account XXXX on XX/XX/XXXX ( encl 1 ). The charge is in error because neither my wife nor I ever purchased anything from XXXX XXXX XXXX nor did we receive goods or services from XXXX XXXX XXXX related to this transaction. As part of my personal investigation into this charge, I called XXXX XXXX XXXX at the phone number listed on the square.com receipt and their representative told me that they did not have record of an invoice in the amount of {$690.00} during the time frame in question and also said that they do not do business using XXXX. Furthermore, they had no record of doing business with me or my wife. I spoke with XXXX customer service who told me that the e-mail address on the receipt for the purchase was XXXX. XXXX is a domain for temporary e-mail accounts, and is not my wifes e-mail address. I disputed the charge with Barclays Bank initially on or about XX/XX/XXXX. Account XXXX was closed ( encl 2 ) and the charge was credited to my new account XXXX ( encl 3 ). The charge was reinstated on XX/XX/XXXX ( encl 4 ) and I immediately disputed the charge on XXXX. As instructed by the Barclays Bank Fraud Investigation Department, I also sent a letter disputing the charge to the Fraud Investigation Department on XX/XX/XXXX ( encl 6 ) and filed a report of credit card fraud with the Pennsylvania State Police ( encl 7 ). The Barclays Bank Fraud Investigation Department told me that they reinstated the charge because they were in possession of 6 pages of invoices for purchases totaling {$690.00} from XXXX XXXX XXXX on the date in question. I requested copies of these invoices on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ( encl 8 ). I last spoke with the Fraud Investigation Department XX/XX/XXXX and XXXX told me that there was a notation on account XXXX dated XX/XX/XXXX that the account was charged off due to confirmed fraud and that a credit would be applied on the XX/XX/XXXX statement [ encl 8 ]. However, I continued to accrue finance charges on my statements through XXXX ( encl 9 ). I called the Barclays Bank Customer Service Department XX/XX/XXXX who said that a manager would call me back and no one called. I called the Barclays Bank Customer Service Department again XX/XX/XXXX and they said that I would need to be referred back to the Fraud Investigation Department to determine why the charge had not been removed. I am asking for assistance because despite clearly expressed concerns, I have had no meaningful reply from Barclays Bank Customer Service Department or Fraud Investigation Department despite 6 months of repeated calls and written correspondence. I never received a written response to my request to reopen the fraud investigation or my concerns that my wifes identity was improperly validated during the purchase in question. I requested copies of the invoices substantiating the purchase several times and have never received any documentation that such invoices exist. I was told that the charge was confirmed as fraud in XXXX, but the charge has not been removed from my account despite repeated inquiries with Barclays Customer Service that never provided an explanation. I have attempted to resolve the matter with Barclays Bank through discussion and mediation, but they continue to charge me interest without providing proof that the charge was anything other than fraud. Barclays Bank continues to avoid answering my concerns or questions, and I feel that I have no other choice than to submit a complaint to your agency. Thank you very much for your assistance in this matter. Sincerely, XXXX XXXX Enclosures : 1. Statement for Account XXXX from XXXX containing original fraudulent charge 2. Letter confirming closure of account XXXX due to fraudulent charge 3. Statement for Account XXXX from XXXX showing credit for fraudulent charge 4. Statement for Account XXXX from XXXX showing re-institution of fraudulent charge 5. XX/XX/XXXX Letter from Barclays finding charge valid 6. XX/XX/XXXX Letter disputing the fraudulent charge and requesting reopening of the investigation 7. XX/XX/XXXX XXXX State Police report of fraudulent credit card charge 8. Personal notes including a log of discussions with Barclays representatives detailing attempts to obtain resolution of this dispute 9. Monthly Statements for Account XXXX showing failure to remove fraudulent charge and accruing interest charges
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10952
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have received an alert from credit wise about a couple of address being reported to my credit profile by XXXX. The addresses were ; XXXX XXXXXXXX XXXX XXXX XXXX, NY XXXX And XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Reported to my credit profile by XXXX on XXXX XX/XX/2021 and XXXX XX/XX/2021. I have never live or traveled to the above addresses. But Barclays Bank reported this address to my credit profile. When I tried to resolve this matter with the bank they kept asking me for the account information which I have no idea about. Previously by the complaint XXXX I was able to stop XXXX from intentionally reporting incorrect information on my credit profile. In the process I lost thousands of dollars because their reporting harm my reputation which led to extra expenses. They also scammed me {$120.00} out of my bank account. They werent willing to return my money or provide compensation for the harm they caused. Just because I dont have the financial muscle to fight them in the court of law. Now theyve gone the extra mile to cause more harm ( fraud ). Again by reporting incorrect information. If there is law and order out here XXXX has to stop ruining the life of a citizen. I call up on the federal and state authorities to stop this company from any further harm to the citizens of this country.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38016
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A