Date Received: 2021-07-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Hello, In XXXX, I opened a Barclayscard through the XXXX store to make payments on an XXXX. I paid off the XXXX, brought my balance to {$0.00} and put the card in storage to avoid a credit bump. In XXXX of XXXX, I received an email stating that I had an outstanding balance on my dormant card. I checked my account online and noticed two charges from XX/XX/XXXX totaling {$250.00} ( One charge for {$250.00}, one for {$6.00} ). I immediately went online to submit a claim and waited to hear back. I did some research, and the charges appear to have originated in Texas. I live in Minnesota and have never been to Texas. After two months of late fees and no response, I called to check on the status of the fraud. I was on hold for two hours before the call was dropped. I sat on hold for hours countless times over the course of two weeks until I finally got through. I was informed that my fraud claim had never been received. I submitted another claim over the phone. By mid XXXX, I still hadn't heard back. I waited on hold once again before being transferred to the " investigations '' department. I did not get through on that call. I called the investigations department directly the next day ( the original customer service representative had given me the number ) and got through after an hour on hold. The rep informed me that the fraud claim on the {$6.00} charge had been approved, but there was no open claim on the larger of the two charges. They opened a claim for me and let me know they would call me within two weeks. 6 weeks later, I called again as I had not heard back & the charge was still posted on my account. An hour of holding later, I was informed that the claim had been denied. I was transferred to the " fraud '' department to get an explanation, where I waited on hold for two hours before the call was dropped. I called again today and waited on hold for 40 minutes. I was able to get through and the fraud claim was approved after I asked for an explanation. I was informed that the initial claim was listed as a " dispute '' rather than fraud, which is why the claim was denied. In total, I was on hold with Barclays for ~20 hours between XXXX and XXXX. Without persistence, I would have been on the hook for almost {$300.00} in fraudulent charges. I was never informed by phone, email, or on my account page of the updates in my case. The only method of communication was by mail, and I never received half of the letters they claimed to send. I am submitting this complaint in regards to the emotional turmoil caused by the months of poor communication and incompetence relating to my claims. I was under the impression that credit card companies flagged potentially fraudulent charges due to geographical inconsistencies, but I was wrong. Barclays lacks the ability to serve their customer base, and I never intend to do business with them again. Thank you, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55406
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11206
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Hello, My name is XXXX. I would like to file a complaint against Barclays. I recently opened an account with them. After I opened my account I requested to transfer a credit card balance from a different bank. After I requested the first balance to be transferred from another credit card that belongs to a different bank, I requested a second balance to be transfer. The same day or the day after I decided that it was not necessary to transfer both balances, so I decided to cancel one of the transfers or the second balance that I requested. I spoke with a representative before both transfers were processed to cancel the second credit card balance transfer. At the end of the call, he told me that the second balance transfer was cancelled and only the first one was going to be processed. A couple of days after I receive a notification that my bank statement is XXXX instead of the XXXX that I requested. I called the bank to find out what happened, but they were not able to give me an answer. The manager who I spoke to mentioned that they were going to investigate and get back to me. She originally tried to dispute the transaction as fraud, but I explained to her that it was not fraud because I made both transactions, but I called after to cancel one of them to prevent the transaction from being processed. I did what I was supposed to do. Then, she mentioned that a letter was going to be sent to me with an answer within 10 days, but I recently noticed that she added the original balance of XXXX to my bank statement on top of the balance that was mistakenly sent before, meaning XXXX plus XXXX. I am not able to buy anything because I do not have any credit available. I explained to them that it is not my responsibility to deal with the consequences of this error because I did my part to make sure that this did not happen. I would like my bank statement to be as it is supposed to be. In addition, it is hurting my credit because it indicates that I utilized more credit than I actually did. To add, my credit went XXXX points down, and I am not able to pay my bills on time because I get rid of my other cards to be able to use this credit card only. Please advice. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: XXXX claims I owe on a Barclay card from XXXX. The only Barclay I owned was included in my Bankruptcy XXXX XXXX of XXXX. My attorney is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX. Every time I call XXXX I get the run around, this debt was more than likely bought for pennies on the dollar. I'm guessing most of these situations, people just pay. Not me, this will be going to the top.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98335
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95648
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I booked a holiday vacation using a Barclays credit card, at XXXX XXXX in XXXX XXXX from XXXX, through a third party ( XXXX ). Upon returning home I received a fraudulent charge on my credit card for {$1000.00}! I disputed the charge on my credit card and also called XXXX XXXX XXXX. They told me it was for a damaged mattress and linens! I have no clue what they are talking about!! They sent me no proof, such as time dated pictures, or any photos. I have concluded that they have the wrong room number and want to stick some old lady with charges. It is disappointing that my credit card company did not properly investigate charges and is holding me responsible. Next time I travel I will take photos of my room before exiting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 023XX
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I rented a car from XXXX in early XX/XX/2021 using a voucher for a free rental car. Since then XXXX has continually made recurring charges on my card in the amount of the rental, as well as for a repair which never took place as there was no damage. This has occurred at least three times since then and once again XXXX has charged {$220.00} onto my Barclaycard which I have disputed. I want to know how they keep charging my card for this and I want them to cease and desist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11103
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have these inquiries that does bot belong to me and i want them to be remove from my credit report. XXXX 1. Identity Theft BARCLAYSBK Account Number : XX/XX/XXXX This is not mine. 2. Identity Theft XXXX XXXX XXXX Account Number : XX/XX/XXXX This is not mine. 3. Identity Theft BARCLAYSBK Account Number : XX/XX/XXXX This is not mine. XXXX 1. Identity Theft XXXX XXXX XXXX Account Number : XX/XX/XXXX This is not mine. 2. Identity Theft XXXX XXXX XXXX Account Number : XX/XX/XXXX This is not mine. 3. Identity Theft XXXX XXXX. Account Number : XX/XX/XXXX This is not mine. 4. Identity Theft XXXX XXXX XXXX Account Number : XX/XX/XXXX This is not mine. 5. Identity Theft XXXX XXXX Account Number : XX/XX/XXXX This is not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06514
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Due to the fact that my Identity was stolen a fraudulent account was opened up with Barclays. I have a police and FTC report in regards to being a victim of identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11206
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A