Date Received: 2021-11-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I noticed quite a few XXXX charges on my account. Not sure how they got there. I did remove my card off of there and closed the apple account down as well. I then called Barclay dispute line and said I need to dispute all the XXXX charges from XX/XX/2021 - XX/XX/2021. The person was nice and said there were quite a few charges and would put all of them in dispute. So a day or so goes by and I get credit for a few of them but not all. I called and the person I spoke to didn't know how to handle it and said I did receive credit. I said yes I did for a few of them but not for all of them. She wasn't sure how to go about the other ones and seemed a little lost about it. Not sure why they give credit for some but not all but here are the ones left that I didn't get credit for. XX/XX/2021 {$39.00} XX/XX/2021 {$37.00} XX/XX/2021 {$21.00} XX/XX/2021 {$37.00} XX/XX/2021 {$37.00} XX/XX/2021 {$53.00} XX/XX/2021 {$21.00} XX/XX/2021 {$21.00} XX/XX/2021 {$10.00} XX/XX/2021 {$21.00} XX/XX/2021 {$53.00} XX/XX/2021 {$53.00} XX/XX/2021 {$32.00} XX/XX/2021 {$53.00} XX/XX/2021 {$10.00} XX/XX/2021 {$53.00} XX/XX/2021 {$58.00} XX/XX/2021 {$26.00} XX/XX/2021 {$32.00} XX/XX/2021 {$32.00} XX/XX/2021 {$100.00} XX/XX/2021 {$21.00} XX/XX/2021 {$35.00} XX/XX/2021 {$32.00} XX/XX/2021 {$37.00} XX/XX/2021 {$37.00} XX/XX/2021 {$21.00} XX/XX/2021 {$16.00} XX/XX/2021 {$16.00} XX/XX/2021 {$37.00} XX/XX/2021 {$53.00} XX/XX/2021 {$21.00} XX/XX/2021 {$21.00} XX/XX/2021 {$21.00} XX/XX/2021 {$37.00} XX/XX/2021 {$37.00} XX/XX/2021 {$32.00} XX/XX/2021 {$32.00} XX/XX/2021 {$49.00} XX/XX/2021 {$10.00} XX/XX/2021 {$37.00} XX/XX/2021 {$37.00} XX/XX/2021 {$37.00} XX/XX/2021 {$53.00} XX/XX/2021 {$37.00} XX/XX/2021 {$26.00} XX/XX/2021 {$53.00} XX/XX/2021 {$53.00} XX/XX/2021 {$53.00} XX/XX/2021 {$37.00} XX/XX/2021 {$37.00} XX/XX/2021 {$53.00} XX/XX/2021 {$100.00} XX/XX/2021 {$32.00} XX/XX/2021 {$32.00} XX/XX/2021 {$32.00} XX/XX/2021 {$37.00} XX/XX/2021 {$21.00} XX/XX/2021 {$21.00} XX/XX/2021 {$26.00} XX/XX/2021 {$53.00} XX/XX/2021 {$21.00} XX/XX/2021 {$21.00} XX/XX/2021 {$21.00} XX/XX/2021 {$26.00} XX/XX/2021 {$21.00} XX/XX/2021 {$53.00} XX/XX/2021 {$32.00} XX/XX/2021 {$37.00} XX/XX/2021 {$10.00} XX/XX/2021 {$32.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2021-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX, XXXX {$3900.00} deposit was paid XXXX XXXX XXXX XXXX XXXX XXXX XXXX Uber credit card. This payment was a deposit for a vacation to XXXX XXXX that was scheduled to take place in XX/XX/XXXX. XX/XX/XXXX, XXXX Our flight to XXXX XXXX XXXX cancelled by the airline. XXXX XXXX borders were closed to international travelers due to the XXXX pandemic. The travel agent XXXX XXXX XXXX XXXX XXXX ) offered to reschedule our trip to XX/XX/XXXX and we accepted. XX/XX/XXXX, XXXX I requested to cancel our postponed trip and receive a refund since the original trip was cancelled due to the XXXX pandemic. The travel agent replied that my deposit would be forfeited if I cancelled our postponed trip. They were unwilling to issue a refund. XXXX XXXX I filed a dispute with XXXX for the transaction. Case number XXXX XX/XX/XXXX, XXXX I received a letter from XXXX XXXX they were unable to obtain credit on my behalf because I needed to notify them of the billing dispute within XXXX statement cycles after the charge appeared. This would have been impossible, as the charge took place on XX/XX/XXXX and the trip wasnt cancelled until XX/XX/XXXX ( XXXX XXXX XXXX XXXX I replied to this letter stating that what they were asking was impossible, and they replied stating that they could not do anything else to help. XX/XX/XXXX, XXXX I contacted the owner XXXX XXXX XXXX XXXX XXXX and they agreed to refund me for a portion of my deposit ( {$1300.00} ), which was for the lodging accommodations for our trip. They said they were unable to refund us for the domestic flights that were supposed to take place during our trip because the airlines were not refunding them. Refund was received on XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19027
Submitted Via: Web
Date Sent: 2021-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-16
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Barclays Arrival XXXX XXXX XXXX card alerted me to tow fraudulent charges on my card. Pursuant to that, when I received my statement there were two additional fraudulent charges which I then called into Barclays to alert them and dispute. I was told to deduct those charges from my payment. On my next statement I was charge interest and penalties for not paying my statement in full. I have called Barclays four times to try to get these charges rescinded, and was told I have to pay the charges. I have asked verbally and through emails to speak to a supervisor or manager. No one has returned my call. I believe I am protected by federal law and by my Barclay 's credit card agreement that consumers are not liable for fraudulent charges and any penalties associated with such charges. I have had not response from Barclays regarding this manner.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2021-12-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. I'm not swayed that Bureaus efficiently pleased the principles of the Fair Credit Reporting Act in completing their investigation. The Bureaus are reporting inaccurate information on BRCLYSBANKDE XXXX Balance : {$0.00}. Per FCRA, reporting must be 100 % accurate or the information must be deleted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30238
Submitted Via: Web
Date Sent: 2021-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-16
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: please provide all gift card numbers provided for Barclays XXXX rewards card XXXX gift card : XXXX case rewards XX/XX/24 Not valid Barclays?? XXXX XXXX XXXX NEW : XXXX Does not have pin or can check balance Gift Card XXXX PIN : XXXX Gift Card XXXX PIN : XXXX Not valid I have several and have not been provided with ALL* gift cards issued. I should have around 10 and this is what I have in communication with them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2021-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-16
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I had problems with a closed credit card account from Barclays. After a difficult prolonged time of back and forth phone calls, I received a letter dated XX/XX/2021 from Barclays stating that I would no longer be contacted reguarding this closed account. On XX/XX/2021, I received a letter from a collection agency about the closed account asking for {$170.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-16
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: To whom it may concern, I opened a new JetBlue Credit Card with XXXX on XX/XX/XXXX. At the time they had a promotion offering new applicants XXXX XXXX XXXX bonus miles with the payment of their {$99.00} Annual Fee and purchases on the card in the amount of XXXX XXXX dollars within the first XXXX days or so. Both requirements were fulfilled well within the allotted time frame and the bonus miles should have been awarded within six weeks of XX/XX/XXXX ( the date in which all requirements were fulfilled ). As of XX/XX/XXXX the XXXX XXXX XXXX bonus miles have yet to be awarded. I attempted to resolve the issue with both XXXX and XXXX on XX/XX/XXXX. At the time, XXXX informed me that XXXX did not transfer over the points and that I was in fact eligible for the bonus mile promotion. When I called XXXX they opened a ticket ( reference ID is : XXXX ) to try to resolve the issue and informed me it could take up to a calendar month to resolve. As of XX/XX/XXXX no resolution has been achieved and no progress ( according to their systems ) has been made since the dispute was opened. As of XX/XX/XXXX XXXX claims that XXXX XXXX in the Rewards Department has been assigned the case but are unable to tell me whether or not the case will be resolved and under what timeframe it will reach resolution. I could really use help in obtaining some clarity on the hold-up or at least an update on the issue as it seems for the past month, no progress has been made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07090
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I had a Barclays View Mastercard which incurred a fraudulent charge on XX/XX/2021, for {$530.00}. I was unaware of this, and the card had actually not been activated at the time of the charge. I became aware of the charge on XX/XX/XXXX, when I received an email that I had a payment due on XX/XX/XXXX. I immediately called Barclays to report the fraudulent charge, and also to close the account. I was told by a Relationship Manager that an investigation would be opened, that the charge would be tagged as fraud, and that I would receive a confirmation of this. This did not occur. After checking the account again on XX/XX/XXXX and seeing that the {$530.00} balance was still posted, I called Barclays again. Again I was told that the charge would be marked as fraud, and that it would be resolved within 24-48 hours. The Relationship Manager said that, in fact, it had not been tagged as fraud ( as the employee from the initial call assured me it would be ). I was also told that identical charge attempts had been made previously on the card, but were rejected. Prior to my calling Barclays, I was never notified of any of this. I checked the balance once again on the due date, XX/XX/XXXX, to find the balance still active. I called again, and once again, the Relationship Manager said that the charge had not been tagged as fraud, despite the assurances from both previous calls. Once again I was told that the charge would be tagged and resolved within 24-48 hours. I requested written/email confirmation of this, but Barclays refused to provide it. I am left with the conclusion that Barclays is simply lying about fraud investigations to customers. Due to their deception and inaction, my credit score appears likely to be hurt, because it will appear that I simply did not pay this balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11216
Submitted Via: Web
Date Sent: 2021-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX my bank issued and mailed out a check to the Barclays World MasterCard credit card company in order to pay my account in full, XX/XX/XXXX I called the credit card company because they had not applied the payment to my account, they replied that they had not received it, but then proceeded to tell me they had opened up a case on XX/XX/XXXX to resolve a case on the lost check, mind you, they never informed me about a lost check. I have repeatedly called to them to check on my case. I have provided them statement and picture of back and front of the check. XX/XX/XXXX I called them to make sure they received picture of the check, they said they did not, but all of a sudden they then located the email, XX/XX/XXXX the first I called them again to see whats happening with the case, they said they have received the picture of the check and that within two to three business days itll be credited to my account, today XX/XX/XXXX I gave them a call, they said they had closed the first case and opened up another case and this will again take at least one full billing cycle to complete. I have called 1-3 times per week, their answers arent helpful and have not solved this case, this person that I spoke to this time isnt sure if they will find another excuse to not process the payment. The check amount is {>= $1,000,000}, in the mean time Ive had to make two more payments on this account, first person told me not to pay the balance, however it backfired on me, and now I have to continue making payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40324
Submitted Via: Web
Date Sent: 2021-11-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was looking to have a pole barn erected on my property. I looked on XXXX XXXX because I wanted to use a local merchant. I found a company called XXXX XXXX. I spoke with others along the way but needed a building sooner than what was being offered since we had just moved into our new home and needed additional storage. I began speaking with XXXX a salesperson for XXXX XXXX on XXXX XXXX on XX/XX/2020. On XX/XX/XXXX XXXX sends me what is called a line breakdown and deposit information. On XX/XX/XXXX I was sent a XXXX to complete deposit ofXXXX on my XXXX credit card. After viewing the document, I signed electronically and then received via email the copy of the signed document of went I immediately noticed it was a printed-off copy of the electronic file and he added at the bottom, NON REFUNDABLE DEPOSIT. This was not there when I signed the electronic copy and it can be seen when you view the page he sent as wavy. The next day I called XXXX XXXX to see how long it would take to get a permit and they said they would need to see the drawings of the building to apply for the permit. I then called XXXX XXXX to ask for those drawings and they said I would have to wait for the WELCOME PHONE CALL. I asked when is this supposed to happen and they said 3 days. After the 3rd day and no so-called welcome phone call, I speak to XXXX XXXX who is supposed to be the owner. He proceeds to tell me to call this number and ask for the drawings. XXXX. I call this number and they said they have no information on an order for anyone by my name. Now Im feeling like I have just been scammed by XXXX XXXX. I call XXXX XXXX again and he tells me he is not responsible for getting me the building information and to call the number I was given. I told him what they told me and he said He can not build it for me. I said I want my deposit back and that I am going elsewhere since they can not help me with any information I have been asking for. He proceeds to tell me I am not getting the deposit back and I said Ill do a chargeback then. I immediately call my credit card company to begin the chargeback process. XXXX XXXX denies the chargeback by lying and saying I knew there were no refunds which is absolutely not true and can not be proven. No where on the XXXX page does it say there are no refunds on deposits. I begin to do research on XXXX XXXX and find 28 complaints in a year on the very same issue of people getting their deposit stolen and today there are 78 complaints in 2 years. I spent 3 months going back and forth with XXXX card and even after I sent multiple packets of information proving XXXX is lying and stealing the consumers ' deposits they still denied my chargeback. To this day they are hitting my credit report with a late payment. I was a long time customer with perfect payment history and they insist on ruining everything I have built to pay a scammer. I had paid XXXX what I owed them to the penny and closed the account and they are still hitting my credit report. On my XXXX and XXXX, I had XXXX year of 100 percent perfect payment history and now this is ruined. XXXX XXXXs is a scam. I want XXXX to go after XXXX and get back the money they gave them and remove all the negative remarks from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48442
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A