Date Received: 2022-03-26
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have been trying to pay off my Barclay card. The company hasn't been following my instructions in regards to using the appropriate account for withdraw of payment. Also the company has started become aggressive with trying to increase my monthly minimum payments without proper notice. Now I am showing that I am behind on my payments. Please assist me in trying to get this resolve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85040
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I am on XXXX XXXX service with the United States XXXX XXXX. While on XXXX XXXX, I applied for the Barclays Luxury Card in XXXX. When I applied I was informed that due to my XXXX XXXX status, the card 's {$990.00} annual fee would be waived, as well as zero percent interest charges during the duration of my XXXX XXXX status. Barclays Luxury Card honored this " XXXX XXXX XXXX '' for only one year. Each year thus far, ( XXXX ) I have been charged a {$990.00} Annual Fee. There will also be another {$990.00} Annual Fee posting to my account in XXXX of XXXX. I have spoken with other colleagues that were grandfathered into the original " XXXX XXXX XXXX '' due to their ongoing XXXX XXXX status. Please see supporting Documents attached as well as links to news article concerning this matter below : Link to article XXXX XXXX XXXX XXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92154
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Around XX/XX/2020 I contacted Barclays Card to report fraudulent activity on my account. The company reversed the unauthorized charges but failed to remove the late payment they reported on XX/XX/2020. I tried contacting them recently to try and get this corrected, however customer services informs me that they are unable to go back past 12 months on my account ; therefore unable to investigate the late payment. Im contacting this agency for assistance in getting this late charge removed from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 853XX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: 45 min on hold to get help with Barclays and hung up on multiple times, was just trying to set up XXXX XXXX. They do not have anywhere to send complaints too, no email or anything so Im going to send it through here. Date is XX/XX/2022 at XXXX currently. Company is JetBlue Plus card via Barclays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/22 I spoke with XXXX XXXX about a vacation package timeshare. At that time I agreed to run my credit to see if I was approved for a funds for a deposit on the vacation package. I wanted to take the entire contract to my room and read it. After doing so, I decided I did not wish to purchase any package or timeshare. I have a signed statement from the merchant stating that the deposits previously discussed on XX/XX/22 would be refunded within 15 days. This was not done. I have disputed the charges with my XXXX XXXX. However the Barclays card which is the line of credit XXXX ran will not allow me to file a dispute. They have been stating their system is down for three days, I received no services. I do not owe them money. I also did not want to open this line of credit. Barclays is not cooperating with me. I have also reached out to my contact at XXXX XXXX with no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 157XX
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Charges from XXXX and XXXX And XXXX along with associating cash advance fees were charged to my card without my knowledge totaling around {$9000.00}. Barclays was notified of these charges and started a dispute investigation only to recently reapply {$7000.00} back to my account. No message or letter or any further communication from Barclays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Improper use of your report
Subissue: Received unsolicited financial product or insurance offers after opting out
Consumer Complaint: On XX/XX/XXXX, I went to a time share presentation with my new husband by XXXX, a subsidiary XXXX XXXX. The time share said they were using my social security number to check if I was eligible for the time share and mentioned along the way that I was eligible for a credit card. I told them I wasn't interested in any of the products and signed a piece of paper declining services. Later that day I received an email " confirming my new credit card from XXXX. '' At no point did I agree to a credit card and it was signed up for using my maiden name. I hadn't told the presenters I took my new husband 's name so they signed me up using my maiden name without ever asking my current name. They didn't even ask if I wanted the credit card but I had told them I didn't want to take on any more debt specifically. This is really bad. My new husband and I were in the process of applying for a HELOC to pay for our wedding and I am incredibly worried their fraud is going to prevent me from being able to pay for our wedding. I need help getting out of their credit card and repairing my credit score. Thank you for anything you can do!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55126
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I'm not swayed that XXXX efficiently pleased the principles of the Fair Credit Reporting Act in completing their investigation. XXXX is reporting inaccurate information on BARCLAYS BANK DELAWARE. Also, I tried contacting XXXX requesting a complete payment history with this account for me to review the exact date on which the charge-off were posted. Unfortunately, there was no successful resolution provided nor feedback heard from the concerned Bureaus. Per FCRA, reporting must be 100 % accurate or the information must be deleted. BARCLAYS BANK DELAWARE XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: My name is XXXX XXXX my complaint is with XXXXBarclay noticed that my most recent credit report contains a late payment reported in the month of XX/XX/2021 for my XXXX credit card account number XXXX XXXX XXXX XXXX. I mistakenly missed a payment with autopay and fail to make at least the minimum payment due of {$29.00} XXXX forgot to check I have been a loyal customer for over years with XXXX and credit cardholder with Barclay for more than 10 years with excellent payment history. I called XXXX to explain the situation they told me to write a letter to XXXX XXXX XXXX XXXX XXXX, DE XXXX. I never received a response back and the late charge is still being reported with the 3 major credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34711
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-23
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My checking account with XXXX XXXX XXXX had cashed a forged check. The same day I tried paying my bill for Barclays, which did not go through. Since the payment was returned, I was charged a fee. However, this was due to my accounts fradulent activity that I had a negative balance and the payment was returned. Barclays will not return the fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90057
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A