Date Received: 2022-03-29
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I mailed a payment check for {$11000.00} to Barclays Bank to payoff a credit card balance on XX/XX/XXXX. The check was sent in with the payment coupon to the address on the coupon, and the last four digits of the account were printed on the memo line. I have a copy of the canceled check that was cashed by Barclays on XX/XX/XXXX. Barclays has not posted this payment to my account. I contacted Barclays several times and was told they would research the payment and contact me with a resolution. They were able to confirm that they received and deposited a check for {$11000.00}, but have no idea what account it went into. To date, there has been no resolution and I am forced to continue making monthly payments on a balance that I have payed off. I contacted Barclays on following dates : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX No one has ever contacted me to ask for any documents related to this issue, not even a copy of the cancelled check that was deposited into a XXXX XXXX account assigned to Barclays .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01108
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: I connected an external banking account to pay my bills. I have moved and added a new bank, but Barclays will not remove the original account after I have requested it for 4 weeks. They get an error in their system and ask me to call back, but after 4 weeks and hours of my time, they have not. Keeping my external banking, when I have requested it be deleted is a violation of privacy and it is wrong. Spending
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20191
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have a dispute in regards to incorrect items on my credit report. It has been well over 30 days and I have not received any investigation results.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91786
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I booked a Hawaii flight early XX/XX/2022 and while in the reservation, XXXX XXXX XXXX offer came up, if you apply for the card while buying the ticket, {$300.00} would be taken off the price of the ticket. I applied but the application needed underwriter approval so it did not give an immediate approval. Had to book the flight in the meantime and paid with my own card. A few days later I checked the application status and showed I was approved. I called XXXXXXXX XXXX and Barclays and explained what happened at the time of application to see if they can switch the card so I can get the credit. XXXX XXXX said they can't do it but to call Barclays, they should be able to. Barclays said XXXX XXXX should do it so I was transferred a total of XXXX times between departments with nobody being able to help. I finally was transferred to the XXXX department at Barclays and explained the situation yet again and the person stated Barclays could not make the switch to get the credit as advertised by their application. At that time frustrated, I asked the person to cancel the card all together since it was only a few days after I applied. I flew to HI mid XXXX and on the flight, the flight attendant had a Hawaiian application that offered XXXX miles after any first purchase, different offer than the {$300.00} credit. Filled out the app and mailed it on XX/XX/2022. Today I called XXXX to see status and found out I was declined because I voluntarily cancelled the first card since I was told I could not get the {$300.00} credit. They have also stated I can not apply again for XXXX months. In today 's conversation, Barclays employee XXXX id XXXX stated that the first {$300.00} credit would have been applied to my first statement. That was never communicated to me when I spoke with XXXX XXXX department person that cancelled my card. Today, XXXX stated he asked for a resolution from his supervisor XXXX id XXXX and he stated there isn't one.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97035
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I XXXX XXXX is submitting this complaint without influence. Please see attached documents resolution,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XXXX XXXX. ) I applied for the Barclays emirates sky rewards world elite Mastercard & the XXXX XXXX XXXX XXXX on XX/XX/2022. I was denied credit solely based off of what Barclays responsive statement which is : EXCESSIVE CREDIT APPLICATIONS. To say anything is excessive is completely subjective and opinion based only and is NOT a reason to deny my extension of credit. My credit is excellent and I have not had any applications for credit in the past two years. My income annually is over $ XXXX It appears that Barclays is discriminating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34221
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I disputed a charge on the Barclays Bank credit card as soon as it appeared on my statement for a service I was not happy with on XX/XX/2022. In mid XXXX of 2022 the merchant agree to the dispute and directed Barclay to credit the charge. The merchant has let me know that they will not charge me and the bank on their side has said there is nothing more for them to do. Barclay Bank needs to simply remove the charge from my card. Instead, they advised the merchant that they would respond to their request to refund the charge by end of XXXX. Barclays has added it back to my card and requested payment. I can not get anyone to speak with me about it and, to date, the charge is on my card and they are requesting payment by XX/XX/XXXX. In the meantime, due to their delay to reverse this charge, I will also be charged fees and finance charges on the balance. This is criminal for a bank to manipulate funds and customer use of their credit card in such a way. They are setting themselves up to make money from a customer dispute matter. I am not alone in this complaint with Barclays Bank credit card. A quick perusal of their social media page tells that this unethical ( criminal? ) behavior is how they perform in their daily business. PLEASE do something about this for me and all others who are victims to this bank 's unethical behavior.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18064
Submitted Via: Web
Date Sent: 2022-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have several inquiries on my credit report that I have seen recently, that is negatively affecting my credit rating and scores.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2022-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-27
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: My wife passed away. I started letting her creditors know of her passing. I called Barclays and informed them that my wife had passed. I asked if the account could be transferred to my name. I was told no. The account had been delinquent. I offered to pay the account off in full if they would remove the derogatory from my credit. They would not even after I had been making monthly payments. I found out that I was on there as an authorized user. T/his is not my account and I want it removed from my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: After many years of having an XXXX XXXX we were informed last XXXX that our account would now be with Barclays. I immediately informed XXXX that I did NOT want an account with this lender and they did NOT have my permission to transfer my account or my info to Barclays. Within a few days credit cards arrived demonstrating that they had done exactly what I told them not to. Somehow there were even charges on the card even though we shredded them the day they arrived and never used them. I have written to Barclays and XXXX and called both numerous times and to this day the {$25000.00} account remains open. I did receive a statement with a zero balance months ago but see through XXXX that the account remains open. I also disputed this through XXXX. I have literally been transfered from one country to another in an attempt to close this account. My most recent contact was a call to Barclays several weeks ago again asking that the card be closed and that I receive documentation stating such. I have not received any communication from them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44256
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A