Date Received: 2022-04-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX filed written dispute on four transactions because `I was told they would accept only 1 dispute via telephone. XX/XX/XXXX they requested additional information regarding the transactions. The information was faxed and received by Barclays. Barclays closed the case after receiving the information because they said they wanted to speak to me by phone. I told them I never received a call and had been out of the country. They re-opened the case on XXXX. I have spoken to numerous customer service reps including XXXX, XXXX, XXXX and today XXXX ( dispute dept ). I have never known a credit card company to take this long resolving a dispute. They will not issue provisional credit and said manager call back will take 10-15 days. This is outrageous because XXXX said the refund was issued to Barclays. To date -Barclays Mastercard has not issued credit for upgrades to refundable tickets as follows : XX/XX/XXXX. {$280.00}. XXXX # XXXX XX/XX/XXXX. {$120.00}. XXXX # XXXX XX/XX/XXXX. {$280.00}. XXXX # XXXX XX/XX/XXXX. {$120.00}. XXXX # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60172
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-12
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Barclays opened a credit card with a {$25000.00} limit without my permission. After being contacted multiple times in multiple ways and instructed to close the account I have finally received a letter stating that the account is indeed closed. However, it still shows up on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44256
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-12
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have a Barclays credit card and have had them for XXXX plus years. I have made my payment on time with no late payments. I just received notice today that they have lowered my credit amount. This in turn will hurt my XXXX XXXX which is a XXXX. A company that does this must face the consequences of a bad business practice. They did not base this decision on my XXXX XXXX ( since it is XXXX ) and not because I have ever missed a payment or have ever been late. In fact, I've never been late. Baclays is a high interest rate credit card and they don't offer any rewards. Once I pay off this card, I will close it. I will also recommend that others do not use Barclays or any of its products. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78665
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: When the fraud first occurred I called I notified the bank about all the transactions they said dont worry will take care of this yeah you wont be liable for anything fast forward to today theyre reporting the account as two months past due theyve added numerous late fees and interest and it says I owe XXXX dollars Ive called them since then and I spoke with the fraud department very nice guy he said oh were sorry we must not have gotten those transactions in with the original fraud claim OK so they missed a couple I wasnt mad as long as they would fix it but the trouble is is theyre not fixing it called the third time I was told the same thing that they were going to fix it not to worry but my account is still past due I should have a XXXX balance in addition to that I have contacted them through their website the message Center when they respond they never give me any answers never I have a long history of this it seems like no matter what I asked they never have an answer I mean I could ask what color grasses and they would say were not sure you should call this person or that person theres no help at all I dont know what these people are getting paid to do because they dont help your customers and then at one point you said that someone is calling me while I travel a lot and I travel internationally a lot so Im not always able to receive voicemails or phone calls but even when I get back to the XXXX I check my voicemails there is nothing from you and Im explain to you that I dont need you to call me I dont need you to say sorry I just need you to fix it in the final straw was he sent me a letter that is extremely vague I have absolutely no idea what it means in the letter I just want these last transactions to be fixed you made a mistake not me youre fine department admitted that already
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear Sir/Madam, I did open credit charge dispute with Barclays Billing Disputes , case XXXX. They ruled not in my favor, although I did provide solid evidence. I did provide to them email from booking.com where they told I would be charged only for 2 days out of 6 booked. Narrative is as following : On XXXX platform I did book an apartment from XX/XX/XXXX to XX/XX/XXXX. Unfortunately, the building was experiencing periodic electrical outages due to the adjacent building construction. Plus, laundry didnt work. I do have friends who did witness this situation as well. I did contact XXXX, they further spoke with the apartment manager, and they offered me a solution- they will charge for 2 nights only, 4 will be refunded. Please, find attached email from XXXX So, 6 nights was {$770.00}. 4 nights should be refunded- {$510.00} if we calculate $ XXXX nights = $ XXXX. So far, no refund has been received. Thanks for helping to sort this out. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94112
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Barclays ( JetBlue Card ) was unable to process my payments for 2 months ( XX/XX/XXXX and XX/XX/XXXX ) granted I've been using my bank account to make all my payments since I have had this card in XXXX. I have tried to make payments of {$1000.00} on both occasions. I called multiple times to make the payments over the phone, and they still could not process the payments with my debit card. I have even made a conference call with my bank, XXXX XXXX XXXX, and a XXXX at Barclays. XXXX XXXX XXXX reassured the XXXX that I have more than enough to make the payment and that the problem is not coming from either my bank account or the bank itself. Unfortunately, the XXXX is not able to stop the reporting on credit report despite the problem is coming from their end and my numerous attempts to make a payments. Barclays asked me to report the case to CFPB since that will trigger them to respond and clear all negative remarks on my credit report. They have all the notes of my attempts to make payments well over the minimum amount and also that their system is strangely blocking my bank account to be added as payment method.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33351
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-10
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/21 I noticed two fraudulent charges on my credit card, both to XXXX. I called BarclayCard immediately to report. I was told the first one for {$960.00} was already flagged as fraud and the second one for {$420.00} would be investigated. I reiterated that they were both fraud and that I did not make either purchase, and that no one in my household had access to this card. Both charges were removed and I was issued a new card. A few days later, a package arrived at my door from XXXX. I assumed it was the fraudulent item and did not open it. It remains today stored in a closet, unopened. In XXXX of this year, I noticed the {$420.00} was placed back on my card. Barclay says they contacted XXXX who in turn contacted the third party seller and they determined that since XXXX had my correct address, account number, email and credit card that it was not fraud and must be a valid purchase. I explained that yes in fact, I do have an account at XXXX and this is how they have my info, however I did not make this purchase and told them that back on XX/XX/21 when I called to report as fraud. I have attempted to get the unopened merchandise back to them but the 3rd party seller, XXXX XXXXs, says their 30 day return window is closed. I have called Barclay countless times as well sent letters but they continue to insist it was a valid charge. Even after telling them repeatedly since day one that both charges were fraudulent. They can't explain why they recognized one as fraud but not the other. I have tried everything I can to settle this issue but they really just don't care. I have not paid this charge and stopped using this card in XXXX when they reinstated the charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33606
Submitted Via: Web
Date Sent: 2022-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-10
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX I received a letter from Barclays Bank, indicating that my Barclaycard Financing Visa card Account is 3 months past due. My XXXX account records, showed, however, that I had been making payments of {$250.00} each in XXXX, XXXX and XXXX of XXXX. I talked to Barclays representatives approximately 5 times after XXXX. Finally, I talked to their Resolution Department ( XXXX ) who told me I should send them a voided XXXX check and my online records from XXXX showing each of the payments to Barclaycard. On XX/XX/XXXX, I sent an additional {$500.00} over the phone so that I would be able to close the account. On XX/XX/XXXX I called again and sent my documents to their e-mail ; they ( XXXX XXXX told me I would get a phone call in 2 days, which did not happen. I called again on XX/XX/XXXX ; nothing happened. I asked XXXX to send me detailed records of their 3 payments. I sent these records in XXXX to the e-mail given to me ( XXXX ). I received a letter dated XX/XX/XXXX indicating that they would respond in 45 days. On XX/XX/XXXX they ( XXXX ) opened case # XXXX. In XXXX I received a phone call asking me to pay more than {$800.00} ; when I called, their system was down, so they asked me to call them later.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94941
Submitted Via: Web
Date Sent: 2022-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-10
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: In regards to Case # XXXX. I found a email I received from XXXX that proves that they criminally used my credit card without my authorization. Date Sent : XX/XX/2021 XXXX PM Dear XXXX XXXX, We got your rejection. Regarding XXXXXXXX XXXX XXXX, we only charged your per day car rental and tax as part of the package, with no XXXX XXXX for all components. Please note that XXXX XXXX XXXX is a must-have in renting a vehicle. We offered you Trip Protection or XXXX XXXX during booking, and our record shows that you declined. At the airport I was told if I have car insurance on my vehicle at home, I do not need to buy insurance for this rental and I denied it again. Barclays purposely let this matter go beyond 90 days so that I could not recover {$270.00} fraudelent charge by XXXX. If you search on internet for reviews complaints against XXXX, they have XXXX with most of them unresolved as of today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2022-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act XXXX Account # XXXX has violated my rights. 15 U.S.C 1681 section 602 A. I have the rights to privacy. 15 U.S.C 1681 Section 604 A Section 2 ; It also states a consumer reporting agency can not furnish a account without my written instructions. 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30012
Submitted Via: Web
Date Sent: 2022-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A