Date Received: 2022-04-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Barclaycard has refused to resolve nearly {$3000.00} in fraudulent charges on my accounts, from XXXX and XX/XX/2022. These fraudulent charges are the result of Barclays mailing me a package of convenience checks which I did not request. These checks were subsequently stolen from my mailbox as part of an ongoing mail theft issue my neighborhood in XXXX XXXX faces. The perpetrator of the mail theft then wrote the checks to himself, to a name that is clearly not associated with me or my account in any way. I have spent nearly twenty hours on the phone with the fraud and investigations team at Barclaycard since XXXX when this charge originally occurred. I have made it repeatedly clear that this was fraud, and yet they have concluded that these were " valid transactions, '' leaving me liable to pay my credit card bill or face impacting my credit rating. The reporting and phone assistance process was the most infuriating and painful twenty hours of my life, fraught with hours of hold time, countless representatives who had no idea what they were talking about, reading scripts, and passing me around departments who also could not fix my issue. Ultimately, I am at a total loss, and apparently left with no choice but to pay the credit card bill that consists entirely of the fraudulent charges ( including both the original " convenience checks '' as well as the " balance transfer fees '' and " interest '' charges associated with them ). Buyer beware - Barclaycard will NOT protect your accounts from fraudulent activity. In fact, they encourage it, by sending " convenience checks '' without any request, which can then be used by anyone to write fake checks to themselves.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-15
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I negotiated a pay off through XXXX XXXXXXXX with a debt collector XXXX XXXX XXXX on XX/XX/XXXX on my Barclay account ending in XXXX. The contract payments were paid in full on XX/XX/XXXX. On XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX sent a letter trying to collect after several attempts to verify it was paid on XX/XX/XXXX they received a fax with the payoff contract. Bank statements of payments and clear one contract and a letter of explanation. I spoke with employee XXXX XXXX and was told they received and reviewed documents and would no longer try to collect on this debt. On XX/XX/XXXX over a year later I received a letter trying to collect on the debt again. I called on XX/XX/XXXX and was told I still owe the debt. Im tired of being harassed by a different debt collector for the same debt which has already been paid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 47715
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I got a new phone in early XXXX and since then, I have been unable to add my Barclay card XXXX to XXXXXXXX XXXX even though XXXX XXXX is at least theoretically supported by Barclay card as I had it on my previous phone. Since I got the aforementioned new phone I keep getting an error message saying that my card is not supported for a digital wallet whenever I go to add it. I requested a new card thinking that may rectify the issue and it did not. I called customer service and they supposedly opened a formal complaint regarding this and claimed that they would try and fix the problem within 30 days which have now well elapsed and I have heard nothing nor has the issue been rectified. I was given a statement credit of XXXX $ as compensation but would like the issue to be fixed and for my time to be adequately compensated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11103
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I got a Alert phone that there was suspicious charge on my XXXX. XXXX. I check my statement there was a charge I didnt make.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11356
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-15
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Back in XX/XX/XXXX. I was solicited by Barclays for a choice privileges credit card .that promised XXXX points. IF you spent {$1000.00} in the first 90 days .so I asked if I used them for a balance transfer would that qualify as well and they told me YES .we can do a balance transfer and you will definitely quality for the rewards points. I asked several different representatives because I wanted to be sure I was receiving correct info. So I applied and received the card waited about 30 days to check on my rewards points becoming available and when I called to enquire I was told your points are not available YET usually takes about 45 days no worries your post will be processed soon .waited another 30 days still no rewards called again was told exactly the same thing it takes time to be processed. Finally I called back after about 75 days later and was told we're sorry that card doesn't qualify for the points INLY if you spend {$1000.00} in next few days can you revive it .which was impossible cus they had given me a {$1500.00} limit .I was so discussed IF had been told you can only recieve the points by purchased ..then I would have done it that way and made the purchases to get the points .now I have received no points plus been CHARGED {$70.00} transaction fee for the balance transfer .I understand sometimes representatives know more than others .but I was told repeatedly the card I was applying for would qualify me plus I was misled when I called to enquire .this just isn't a legit way to do biz or treat your customers I'm still furious it's been months they could have at least waved the bogus fees they charged me .I have spoken to a few managers and I have a case number but no one has offered me ANY kind of fair conclusion.they need to train their reps better .I feel completely ripped off and lied too the mangers leave a message when they are unable to get in touch with you but they never call you back and follow up - when I call I get put on hold you can't win with these croocks live and learn I guess I wasn't expecting this from a reputable credit card company I'm extremely dissatisfied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76108
Submitted Via: Web
Date Sent: 2022-04-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-14
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXXXXXX XXXX Contact information : XXXX XXXX XXXX Claims to have credit card debt under my name. Continuously harasses my father on his cell phone and never calls me. When I speak to them, they state : It is my burden to show proof that the debt is not mine. They continuously deny that they call my father. My last communication ( XX/XX/22 ), they harassed me with " presenting papers to me '' then hung up on me. I have asked repeatedly to stop calling my father. I willingly give them my phone number and repeatedly ask to call me and not my father. I have called the credit card company two times to make sure I am not crazy. They have no record of me. This collection agency has been harassing me and my father for the last year. These tactics are completely illegal and should be shut down. They do not offer up any more information other than the phone numbers my father provides me with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94606
Submitted Via: Web
Date Sent: 2022-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-14
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: In XXXX of I was flying home from XXXX Florida to XXXX Maine with Frontier Airlines. During the flight they offered that if you opened a Frontier credit card you would get XXXXbonus miles if you used the card within 30 days with any purchase. NO Dollar amount was set, they said you could get a pack of gum. Then if you spent XXXX in 6 months you could get XXXX bonus points. They also said they would wave the annual fee for the first year. I opened the account and have flown with them twice since but the flights were cheap so I paid. I am ready to take another flight and was going to use my points. They show nowhere so I called Barclays they said I would have to call Frontier. I have been going back and forth with them with no resolve. I know what the issue is. Barclay is using acct number XXXX and frontier has an acct XXXX. I can not get them to understand that is what happened. all I want is the XXXX miles I am owed applied to whatever account it needs to to work.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 042XX
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XXXX ( XXXX ) Carnival Cruise line offered a trip for the family, 6 cabins totaling {$4200.00}, offer thru Carnival XXXX XXXX XXXX. ( ( Barclays Bank ). Trip scheduled for XX/XX/XXXX. Due to the Covid-19 Pandemic we were unable to travel, the fleet was canceled. Carnival offered a 100 % refund. We never went on any Carnival cruise, yet Barclays continued to charge the automatic payments that were setup. We wrote to Carnival, we wrote and called Barclays they did nothing and continue sending letters and phone calls. Finally Carnival did a partial refund, Barclays was not paid completely, now XXXX Barclays decided to send the balance to collection services, ( XXXX XXXX ). We never went on any Carnival Cruise, we offered to settle with Barclays, nothing was resolved. I would like to have remove my collection activity until this issue is settle. The XXXX score is affecting my loan status to purchase a home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93551
Submitted Via: Web
Date Sent: 2022-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My Barclays credit card was fraudulently charged {$5200.00} on XX/XX/XXXX. When I realized this on XX/XX/XXXX or XXXX, XXXX I went online to the Barclays website and reported it as a fraudulent charge. I received an automatic response that they would look into it. The next day my credit card didn't work and I realized that they had canceled it. They emailed me that they were removing the charge. They sent me a new card. On XX/XX/XXXX I received a form letter from Barclays ( XXXX XXXX XXXX XXXX XXXX XXXX ) saying that their investigation had determined that the charge was valid and it had been put back on my account. I called the telephone number shown on the letter ( XXXX ) and assured them that it was NOT a legitimate charge. The customer service representative told me that I had to contact the vendor and tell them they had made an error and ask for a credit. They gave me a telephone number ( XXXX ) and told me it was an XXXX XXXX store in XXXX, XXXX XXXX There was no answer and no voice mail on that phone number. I called Barclays again and another customer service representative assured me that it was IN FACT a legitimate charge, for me under my name, at my address, using my credit card ( which has a chip in it ). She read me a list of construction supplies including labor, plumbing and trash removal but refused to send it to me. She said several times that I was probably forgetting that I had made this purchase. And if not forgetting, that I was lying. She told me the only thing I could do was file a police report. I have filed a police report against Barclays, and also a complaint with the XXXX State Attorney General 's Office. I faxed these materials to Barclay but have heard nothing from them. They have now added an interest charge of {$150.00} to my Barclays credit card account. I have had that card for several years and pay my bill in full every month. This is the first time I have had a fraudulent charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98108
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-13
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Barclays credit card cashed my certified check of {$5400.00}, but did not credit my account. The company told me they have no record. I have a copy of the cashed Certified check that was cashed by Barclays on XX/XX/12. They refuse to credit my account!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19701
Submitted Via: Web
Date Sent: 2022-04-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A