Date Received: 2024-01-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I had submitted for an electronic payment to be processed on XX/XX/ for {$1100.00}. I learned on XX/XX/ that they reversed the payment with reason " payment stopped. '' They charged me {$40.00} to the account. I requested reason why and they said they would have to investigate. The funds were in the bank account and I did not stop the payment. Again on XX/XX/ I submitted for the {$1100.00} payment to be processed. On XX/XX/ they reversed the payment as " Payment Stopped '' and again charged the account another {$40.00} payment reversal fee. I did not stop this payment and the funds are in the checking account. My bank account information is correct on their system. I have been a good customer for many years with this account. I do not know what is going on with their system why this continues to happen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This is the second time I have made this complaint. Incredibly, the first complaint was not even analyzed by the CFPB. I can not understand how this institution ( CFPB ) can accept Barclays ' response as true. Barclays sent proof that the check was bounced and said it wasn't their fault!!!! Please read the explanation below carefully before closing the case as was done previously!!! Thanks. I will briefly describe what is happening with my credit card account. On XX/XX/2023, I received a correspondence from Barclays offering balance transfer checks My balance on that date was {$0.00}, that is, I owed nothing to Barclays and therefore had an available credit of {$6200.00}. I then used check number XXXX and filled in the amount of {$5000.00} to use to pay for other credit cards. This check was written in the name of XXXX XXXX, my husband, and deposited into his XXXX XXXX account on XX/XX/2023. On XX/XX/2023, my husband received a letter from XXXX XXXX, informing him that the Barclays check had returned due to insufficient funds. I called Barclays and explained what had happened and an attendant informed me that he would check what was happening, as my debt was {$5200.00} : {$5000.00} balance transfer, {$250.00} fees and {$26.00} returned check fee. After a few more days, I received a statement from Barclays confirming these values. I contacted Barclays again and the staff were unable to tell me what was happening. Several explanations were given and no solution was taken. I made more than XXXX calls to Barclays, spending more than XXXX hours in total with no solution. I have marked the names of the attendants, time and date of several calls and also recorded the audios. On XX/XX/2023, I had to pay the minimum amount of {$52.00} from my account to avoid damaging my credit without any solution to the problem. I did not use the amount of {$5000.00} because the check was not paid due to insufficient funds and I had a debt of {$5200.00} with Barclays that does not exist. Until today, I haven't found any solution. I have already received several promises from service managers about solving my problem, but I realize that in addition to the lack of instruction and knowledge of these agents, there is a great lack of desire to solve the problem. On XX/XX/XXXX, that is, 2 months after the problem started, a service manager promised me that the case would be resolved by XX/XX/XXXX, but nothing was resolved. Again I had to pay the amount of {$52.00} to keep my account in good standing. It is very clear that the attendants are instructed to be elegant with customers but do not have the ability or desire to actually resolve the problem. I come to the conclusion that Barclays is stealing from me the amount of {$5200.00} and the attendants are complicit in this theft. I already sent a letter to Barclays on XX/XX/XXXX with a copy of all the documents proving Barclays ' error, but to my disappointment, I received a response letter from Barclays on XX/XX/XXXX saying : We are currently unable to complete your request. I can not find any other channel of communication with Barclays to resolve this problem, so I will hire a lawyer and assert my right to expose the fraud committed by Barclays to the media to show Barclays ' lack of interest in resolving the problem. I will spare no effort to use legal means to prove that Barclays is committing fraud against me. If necessary and at an opportune time, I will be able to present documents again that prove all of the above. I remain at your disposal for further details. XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33428
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: My driver license and mail was stolen in XX/XX/XXXX at my home in Nevada. The criminal opened 3 cards in my name in California. I froze my credit, took the necessary steps to call the companies and report fraud. All cards have been removed and cancelled except for Barclays/ Old Navy card. They refuse to close this fraudulent account. I received generic reply letters from the company saying my account is in good standing. I have never been to XXXX, California. XXXX is where the account was opened. I have called multiple times reporting fraud. I may have to seek a lawyer to remove this charge since Barclays/ Old Navy will not comply.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89141
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Even though Ive been a customer of Barclays Card US since XXXX, in XXXX my card is suddenly blocked. According to the company, I failed to provide sufficient proof of my identity. I had submitted a previous complaint regarding this matter and received a response from XXXX from the XXXX XXXX XXXX XXXX. While the documents I submitted was sufficient to update my name on my account from XXXX XXXX to XXXX XXXX XXXX and issue me a new card in mid XXXX and charge me the annual fee of {$89.00}, my card is still blocked because I have not provided sufficient proof of my identity and as a result, my Barclays XXXX XXXX card remains blocked. To comply with the response received on my earlier complaint, I faxed the required documents to reactivate my XXXX XXXX card to XXXX and received a Confirmation that the fax went through. I then called and left a message for XXXX, the individual who responded to my complain on behalf of the XXXX XXXX XXXX XXXX for Barclay Card XXXX XXXX XXXX XXXX. I left a message that I faxed successfully and asked him to review the matter and get back to me. As of XXXX, I have not received a response and my card remains blocked. In my fax to XXXX with the required documents I sent XXXX a letter and to date I have not received a response or a call re the matter and my card remains locked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94601
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My vacation 's last day was traveling from XXXX to XXXX. Since my original city was XXXX, I arrived in XXXX late. I went online to make a reservation for one night. I found a XXXX XXXX XXXX XXXX. for XXXXXXXX XXXX per night. Everything was according to my plans. I paid for the hotel ; the system generated a booking number. Upon arrival at the XXXX XXXX, no reservations were under my name. I have to pay again. Later, on my credit card statement, I found a charge on my account under my email address. This is a fraud, and Barclays credit card was informed about the charge using my email address. They credit it for 30 days, and on XXXX XXXX, XXXX they put the charge back on my account. Barclay Credit Card company did not cooperate with this issue. And I need to address this issue with the appropriate authority.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33441
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I have had XXXX credit cards opened without my knowledge this past month. XXXX was opened on XX/XX/2023. BARCLAYS BANK XXXX was opened on XX/XX/2023. BARCLAYS BANK XXXX credit card balance increased by {$610.00} from {$0.00} to {$610.00}. Since then my credit score has went down XXXX points. I have never opened these cards and am worried they know my social security and are able to open more cards on my name.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10026
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: On XX/XX/2023 I submitted a balance transfer through XXXX XXXX ( card # ending XXXX ) to pay off a portion of my balance with XXXX XXXX XXXX ( XXXX XXXX ). The balance transfer was instead sent to Barclay card services with my XXXX XXXX account number - XXXX for {$2200.00}. It's unclear if I entered the wrong info or what happened, but that acct does not exist with Barclays. I contacted XXXX XXXX who submitted the balance transfer, and they said Barclays needs to do a payment inquiry and return the money. Barclays said they have no way to locate the payment and XXXX XXXX should be assisting with this. XXXX XXXX said they do not have the option to stop payment for balance transfers and my request to have it returned has been declined because there was no bank error in processing. My XXXX XXXX case number is XXXX submitted. The manager I spoke with at Barclays card services was XXXX in resolutions- XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30180
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I applied for Priceline VIP Reward Visa Card and became a VIP member to book car rental and hotel room for XXXX XXXX trip on XX/XX/XXXX & XXXX, XXXX with Priceline VIP Reward Visa Card. Per VIP terms, Priceline would provide best price guarantee or refund the difference when I found the cheaper price from other suppliers. I have two disputes with Priceline for " Best Price Guarantee ''. 1. In the evening of XX/XX/2023, I used Priceline VIP Reward Visa Card booking 5 days ( XX/XX/XXXX XX/XX/2023 ) car rental in XXXX XXXX via Priceline by total {$300.00}. In the morning of XX/XX/, I found the cheaper price for car rental from another supplier, whose total price for 5 days ( XX/XX/XXXX XX/XX/XXXX ) was only XXXX. The difference is {$87.00}. So, I immediately called Priceline and filled out request for refund on Priceline 's website. But, Priceline refused my refund request without a good reason. 2. In the morning of XX/XX/, I used Priceline VIP Reward Visa Card booking 3 nights ( XXXX XXXX check in -- XXXX XXXX check out at XXXX XXXX ) for one guest room at the XXXX XXXX, XXXX & XXXX XXXX. Priceline by total {$210.00}. Only a few hours later, I found the cheaper price for the same hotel and the same room provided by another supplier, whose price was total {$140.00}. The difference is {$63.00}. So, I immediately called Priceline and filled out request for refund on Priceline 's website. But, Priceline refused my refund request without a good reason, either. On XX/XX/2023, I disputed with Priceline a few times to request total refund {$150.00}. But, Priceline refused my refund requests by bad reasons. Since XX/XX/2023, I have been requesting my refunds from Priceline. Around end of XXXX and early of XXXX, XXXX, I sent my dispute to Priceline VIP Reward Visa Card company ( Barclays Bank ) to request total {$150.00} refund. But, Priceline VIP Reward Visa Card company ( Barclays Bank ) answered me that I had used the service. So, no refund to me. On XX/XX/2023, I faxed and mailed my refund request with the factual evidence to Priceline VIP Reward Visa Card company ( Barclays Bank ) again. But, Priceline VIP Reward Visa Card company ( Barclays Bank ) refused my request with different reasons. ( 1 ) Insufficient evidence that the merchant has violated the invoice/contract 's terms or conditions. ( 2 ) We were not provided with sufficient evidence that the merchant has agreed to refund the account. ( 3 ) We are outside of the permitted timeframes to continue the claim through the dispute process. ( 4 ) We encourage you to continue to pursue credit by contacting the merchant directly, unfortunately, we can not assist you further with this issue. The Priceline VIP Reward Visa Card company ( Barclays Bank ) ignored and distorted the facts that the merchant has not violated the invoice/contract 's terms or conditions. The VIP terms clearly state that Priceline would provide best price guarantee for VIP member. Otherwise, Priceline will refund the difference. The VIP terms have been posting on Priceline website. Moreover, Priceline are owned by Priceline VIP Reward Visa Card company ( Barclays Bank ). So, it's not strange for Priceline VIP Reward Visa Card company ( Barclays Bank ) always denied my refund request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 66614
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: After reviewing my credit report, I noticed I have 2 late payments being reported by BARCLAYS BANK/GAP . I called and they were unwilling to reverse the late payments although I have excellent payment history, and this was an oversight on their part. This is not how a customer with my history should be treated, I notice the late payment was reported in XX/XX/ and XXXX XXXX Please note I have excellent payment history with is company and has never been late. From my history of never being late, this is an oversight on behalf of the client. Please note this report is a violation of my consumer rights. Please understand as a consumer my rights were violated by the reporting of these late payments. I would like these late payments to be removed and cleared from my credit profile. 15 U.S. Code 1666b - Timing of payments ( a ) Time to Make Payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 075XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: BARCLAYS BANK DELAWARE ( AAdvantage Aviator Mastercard ) 1 LATE PAYMENT XX/XX/2020 BRCLYSBANKDE XXXX XXXX XXXX XXXX, DE XXXX Phone number ( XXXX ) XXXX In Accordance with the Fair Credit Reporting Act This creditor has violated my rights under 15 USC 1681 Section 602 States I have the right to privacy ( 15 USC 1681 ( section 604 a section 2 ( it also states a consumer reporting agency can not furnish an account without my written instructions under 15 USC 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. 15 U.S. Code 1666b - Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Which they have never done which is a violation of my rights, legaly it is not supposed to be there.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92123
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A