Date Received: 2024-01-10
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I have received an email promotion from XXXX about a credit card that can give few benefits with XXXX XXXX, this card is issued by Barlays bank. more details XXXX XXXX XXXX. Considering the benefits I have decided to apply for a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX on XX/XX/XXXX and same was approved. I have paid my annual fees of XXXXusd for the same Post the card approval and received i did booked the tickets using the card for international travel one one the travel was on XX/XX/XXXX from XXXX XXXX XXXX and return on XX/XX/XXXX. One of the key point ( first main point ) that made me to apply for this card was " - As a primary XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX holder, you will enjoy XXXX tier status for 12 months from the card account open date. '' considering the above statement, i should be getting XXXX tier benefits starting XX/XX/XXXX However later, I realized that for my travel on XX/XX/XXXX i am not able to get those benefits even though the card is open 6-7 weeks earlier. when i reached the bank and XXXX both points me to another point in that page listed way below " The XXXX tier status can take up to 8 weeks from the card account opening date to be reflected. '' I made clear to both that status reflecting is deferent from enjoying the benefits. if this is same your first statement of Opening date is misleading and kid of cheating customers to apply and pay card fees with out giving them benefits for 12 months. Its been almost 2 week no one want to take ownership of this issue leading my frustration. Later on XX/XX/XXXX XXXX XXXX in a email said below *To clarify the miles are credited by the bank, and the status is also updated by them. I do see some of miles credited to your family group, we have no access to your card spend so we rely on the bank to add the miles. As for the Tier upgrade, we have not received a request from the bank, we will not be able to assist unless the bank contacts us. I do understand it may show on your statement but for us, it is the bank who should make this request. * When talked to bank they are saying they cant do any thing it is with XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This letter is in regard to Case ID XXXX, AAdvantage Aviator Red World Elite MasterCard credit card account ending in XXXX and the disputed transaction with XXXX XXXX XXXX, in the amount of {$2100.00}, and with a post date of XX/XX/XXXX. You notified us that you were unable to obtain credit on our behalf because you were not provided with proof of an altered amount or payment by other means. I believe the following account of what happened during that transaction may provide further helpful information in resolving this case to our satisfaction. My husband and I arrived at the XXXX XXXX XXXX at XXXX XXXX on XX/XX/XXXX. After collecting our luggage, we walked towards the airport exit and were approached by two men claiming to be taxi drivers. They offered to take us to our hotel, the XXXX XXXX XXXX XXXX XXXX XXXX which is XXXX mile away from the airport, for the amount of XXXX XXXX. We verbally agreed to that amount and were then driven XXXX mile, for XXXX minutes, to our hotel. Upon exiting their car, we offered to pay in cash, but the driver said he would NOT accept cash. I gave him my XXXX XXXX credit card, and he ran it through a XXXX device attached to his cell phone. It was raining slightly, so he held it up under his open trunk lid, so I could not see the amount he was entering, claiming that he didnt want to get his phone wet. He then told me the charge didnt go through, and that I needed to give him a second card. I then gave him my XXXX XXXX XXXX XXXX which he ran through his XXXX device, continuing to hold it up high so I could not see his cell phone screen. He said the second card charge went through, and he returned my card. He did not ask me to sign for the charge. Then he and his partner RAN to their car and drove away without giving us a paper or digital receipt. After we registered at the hotel, approximately XXXX to XXXX minutes later, XXXX XXXX contacted us and said they detected a fraudulent charge on our account in the amount of {$2100.00}. The representative told us that it was obvious that the charge was fraudulent because it was outrageously high for a taxi ride. XXXX XXXX denied the charge. We checked the American Airlines/Barclays card , and there was also a {$2100.00} charge on that account for the taxi ride. We immediately called the dispute line and asked for a denial of the charge. I was told that the charge could not be denied and that it had to be posted before it could be disputed. I then asked for a freeze to be applied to our account so that the fraudulent taxi driver would not receive this outrageous amount. We have since tried to dispute this charge, but the name under which the XXXX men were operating, XXXX XXXX XXXX has no contact information. I believe this is intentional on their part, since in retrospect, they intended to steal several XXXX dollars from us. The XXXX XXXX defines fraud as the wrongful or criminal deception intended to result in financial or personal gain. I made a verbal agreement with these men to pay XXXXXXXX XXXX for a XXXX minute, XXXX mile taxi ride ( see attached supporting information ) and in good faith gave them my credit card to pay for the service. At no time, did I ever agree to pay XXXX XXXX ( {$2100.00} ) for this service, let alone XXXXXXXX XXXX on two different credit cards. This, to me, is a clear case of fraudulent activity on the part of these two men.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I filed a complaint on XX/XX/XXXX, number XXXX. I received notice on XX/XX/XXXX that the complaint was closed, based on the company 's response. However, I am unable to see said response. Hence, I can not, if necessary, provide a response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45371
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: on XX/XX/ I called Bank of Hawaii credit card department to verify the scheduled payment to my account because of a credit on a refund from XXXX XXXX XXXX. Balance due prior to the refund was {$4000.00}. and scheduled to be paid on the XX/XX/XXXX XXXX XXXX I was informed that the refund of {$1400.00} from XXXX would reflect the scheduled payment and " No more then the balance on the card could be paid legally on a credit card and I need not worry ''. On XX/XX/ I checked the balance on my checking account and discovered that BOH charged my checking account the full {$4000.00}. When I call BOH to get a refund I was told that the earliest I could get a refund would be 7 to 10 days by mail. Unacceptable since I had other schedulded payment due. With no concern I was told that mailing the refund was the fastest way to recieve the refund. This is a hardship that I will have to figure out with the lease of care by BOH. Refunds should be applied a lot sooner. I was told that if I went to BOH and withdrew {$1200.00} cash from my credit card, which is a crediton the card, I would be charged fees. I am left to deal with this on my own ; refunds should and with todays technology can be applied. As a long time account holder with BOH, I am upset that they took the " I don't care attitude ''. Most sincerely, XXXXXXXX XXXX XXXX XXXXXXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96789
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: Purchased tickets with my Barclays XXXX Airlines MasterCard. Compensation for delayed baggage is listed as a MasterCard benefit. A claim must be filed in 60 days and can apparently only be done over the phone. The benefits/claims website ( XXXX XXXX XXXX ) directs claimants to call XXXX. I have called the XXXX number, entered my information dozens of times only to have the call pause and then drop. In the one instance I got someone on the phone ( by selecting the Concierge option instead of claims option ) the call mysteriously hung up after I mentioned wanting to file a claim. The www.mastercard.us chat support function also provided no actual support and just directed me to the same phone number that did not work..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96822
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I let the company know that Im the registered XXXX XXXX XXXX XXXX and that a charge off is a Certificate of indebtness/ and is income. Income can not be reported on the consumer report and needs to be removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I signed up for an XXXX XXXX loyalty card through Barclays that was supposed to include an interest free balance transfer for 15 months. I paid the 5 % transfer fee and all other charges, and haven't use the card for months. The current balance is {$150.00} below the original transfer amount but I keep getting charged interest and fees. After lengthy debates they removes these fees, but that's not the point. The XXXXBarclays promotion is fraudulent. Their software is not able to fulfill the promises made in the promotion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 804XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022, I ordered 200 boxes of XXXX XXXX XXXX XXXX XXXX XXXX from a website XXXXXXXX XXXX and an individual named XXXX promised to have the items delivered within 3 weeks. The amount I paid was {$880.00}. He provided a tracking # and a receipt that it was sent via XXXX XXXX. However, I have been trying to check for shipment updates on the XXXX website and the website is down and not working. I tried to contact him via email and emails are bouncing back. I have NEVER received the ordered items and I have filed a complaint with XXXX and Barclay credit card as I was told to do so. I have been scammed and I have requested my money back. Barclay credit card company customer service kept denying my claim for no reason. The merchant provided some " nonsense '' documents and Barkley customer service hasn't even looked at the documents that the merchant provided. Have they looked at the documents they would see that the documents are fraudulent. There was no tracking number, there is no shipping company with such a name as XXXX XXXX. The website of that company never existed. I have requested a refund from Barclay 's however they keep denying it for no specific reason. I would like to report unacceptable Barclay practices and I would like to have my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44130
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: All negative things and personal information on any and ever credit reporting act needs to be deleted prudent to the fair credit reporting act. All enquirers all
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 474XX
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Incorrect account : Account info Account name XXXX XXXX XXXX Account number XXXX Account type Credit card Responsibility Individual Date opened XX/XX/XXXX Status Account charged off. {$1.00}, XXXX written off. {$2.00}, XXXX past due as of XX/XX/XXXX. Status updated XX/XX/XXXX XXXX {$2700.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06614
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A