Date Received: 2024-01-22
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I wan na dispute a charge and the close my account. So I can't do anything not even making a payment and the hanging of the phone on me the whole time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Barclays Old Navy reported a 30 day rating under XX/XX/2023 on my credit report under XXXX XXXX XXXX. This account is also still showing as closed under XXXX when it's still open. Reached out about this but this hasn't been corrected. This company had a system issue in regards to processing automatic payments, resulting in my credit card balance becoming past due. Unfortunately, this is the only delinquency reported on my credit report and it has been detrimental to my family 's future XXXX. We are closing on a home soon, and this late payment reported by Barclays is costing us tremendously. I never experienced something like this and it couldn't have happened at the worst time in our lives. I rarely utilize the card and I'm regretting ever using it. I'm asking Barclays to please consider removing this late payment from my XXXX XXXX XXXX credit reports. We are already facing high interest rates and high costs of homes. It's unbelievable that a 30 day late payment for a small balance, that I set up an automatic payment for, is affecting us like this. I hold 2 accounts with this company and have always been up on my payments. Regardless of the automatic payment not working out, if they reached out to me about the payment not going through, I would have paid it immediately. Again, I'm asking Barclays to please remove the late payment reported under XX/XX/2023 for XXXX and XXXX. And correct the account status from closed to open under XXXX. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08401
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I flew on an XXXX XXXX flight in XXXX. Since, there has been an account opened with my information that I did not authorize or even know about until I got an email saying I owed monery and a late fee. The card was through a company called Barclay, XXXX card # XXXX. I do not have the card and never applied for the card. Now it is on my credit report. I talked to someone from Barclays, ( not sure if it was really them or scammers ) they said they would close the account and refund the fees. I have not received a confirmation email and I am very worried that they have all my info. They have my address, phone and social security number and birthdate. I worried they will do something with my personal info.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: we ( my XXXX and i ) bought a time share with many pages of contract. part of the pages of the contract was the application for a new credit card. When the card arrived i shelved it for a week before i called to " ACTIVATE '' the card. Then several days later when i tried to use the card it was " denied ''. When we checked online why the card was denied we found out that it had a {$14000.00} charge already applied to it. We then denied the charge and was told that the charge was applied as the account number and the security code were present when applied. My question is this " is it customary to apply charges on a card before it is " ACTIVATED '' what if i never called to activate it who pays for a unacceptable funds that accumulated from it's existance?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 780XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/23 I applied for a XXXX XXXX card to receive XXXX points and a {$250.00} credit. The cost for this card is $ XXXX. After spending {$1000.00} I was to receive the XXXX points, but the airline reduced this to XXXX with no explanation. I have tried to get the additional points due to no avail. The only reason I applied for this card was to receive the points and credit. XXXX # : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Subject : Complaint Regarding Unjust Charges on Closed Credit Card - Case # XXXX Dear Consumer Financial Protection Bureau, I hope this message finds you well. I am writing to bring to your attention a concerning issue I have been experiencing with my credit card, and I am seeking your assistance in resolving the matter. My case number is XXXX, and the situation revolves around an unauthorized charge on a credit card that I closed in XX/XX/XXXX. The charge in question was added to my closed account in XX/XX/XXXX for a subscription that I had already canceled. I possess written confirmation from the merchant, dated XX/XX/XXXX, affirming the cancellation and assuring me that no further charges would occur. Despite providing this evidence and requesting the reopening of my dispute case, I have been informed by Barclay Bank that they are unwilling to reverse the charges. This denial is perplexing and frustrating, as it contradicts both the evidence I possess and the assurances made by the merchant. I am reaching out to the Consumer Financial Protection Bureau in the hope that you can investigate this matter and help facilitate a fair resolution. It is disheartening to find myself in this situation, and I believe that the unauthorized charges on my closed credit card must be rectified promptly. I appreciate your attention to this matter and look forward to a timely and just resolution. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: i recived a letter in the mail that someone has attempted to open up an XXXX in my madien name. i pulled a credit report andi had a few hard inquiries on my report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60649
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Jetblue ( Barclays ) has not been sending me statements by mail. I told them I want them sent from now on. They refused and said that I agreed to no paper statements and I have to deal with some company I never heard of. I told them NY law and the FCBA both require paper statements upon request and whatever I may have mistakenly said or done in the past I want them going forward and Jetblue repeatedly refused and also refused to have a supervisor respond except by phone ( I said I want a reply in writing and do not want anyone calling ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11563
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My wife opened a Barclays Credit Card that subsequently put a restriction on our 3 Barclays Joint Savings Accounts. This required verification documentation. This was sent to Barclays on XX/XX/XXXX via the fax number provided and was received by Barclays. Despite 10 outbound calls on the days listed below to try and resolve, it has still not been resolved, and I have not been provided with any additional direction of what I need to provide or a timeline for resolution as of XX/XX/XXXX ( over a month ). XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This means that my funds are completely frozen and restricting my ability to pay any bills. I have no way of escalating to close my account due to a complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 949XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: The company is Barclays bank and the credit card is the jetblue credit card. I logged in to my account to find a message saying the account was locked and that i needed to call customer service becuase there were transactions that needed to be reviewed. I called customer service XX/XX/XXXX and was on hold for XXXX hours and XXXX minutes. I eventually hung up and decided to call the next day, XX/XX/XXXX. I called customer service on XX/XX/XXXX and have been on hold for over XXXX hours already. I sent a message to the customer service team through the online website, but they told me that they can not help me and that i have to call the customer service team. I can not get a hold of anyone at this company and can not pay my bill or make any transactions. I need to just get in touch with someone at this company!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02144
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A