Date Received: 2024-02-14
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I have been a good customer for over 10 years with Priceline making every payment in full on every month and never having a delinquent account. Now suddenly while I am out of the country Priceline without warning or notice lowered my credit line by {$800.00}. This is not the first time this company has changed my credit card without notice. About three years ago they tried to cheat me out of reward points by changing the reward program on my card ( again without warning or notice ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: To Whom It May Concern, In XXXX I signed up for an AAdvantage Aviator Red Mastercard. It was to be mailed to me but I never received it. Someone intercepted my mail and used the card for XXXX charges : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2100.00} XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX C {$16.00} I received an email notice about the charges and I immediately called the credit card company to let them know that I never received my card and that this was fraud. I spoke with the fraud department and they immediately canceled the card, reversed the charges, and sent me a new card. You will see this reflected in the XXXX attached statement. In XXXX I used my new card for XXXX purchase - you will see that reflected in the XXXX statement where the old charges were still not appearing. In XXXX, suddenly the charges reappeared on my new credit card account again. I again immediately called and spoke to another member of the fraud department and they said that they decided that it was not fraud and are charging me for the purchases I did not make. You will see this and the {$150.00} interest charge they're suddenly charging for this purchase ( which by law shouldn't be happening during an investigation ). I reported again that I didn't have the card in my possession. They said they texted and emailed me about the charges at the time of purchase and they were approved. I informed them this must be identity theft because I never received any such email/text notices ( and I have received other notices from them which is why this is very suspect ). What is most concerning is that someone was able to open an account with my personal information which is terrifying. I've since changed all of my passwords online and bank cards etc to address this possible identity theft, and they said they'd issue another fraud investigation and get back to me in 30 days. I paid off the charge that I made in XXXX with the new card, but refuse to pay anything to do with the fraudulent charges from the old card that was never in my possession. It's now been over 30 days, and the charges are still on my account and somehow accruing interest, and I've received no information or contact from them in any form. I do have a case claim number they gave me and I've simply been told my case is " pending '' - XXXX Please help me remove these fraudulent charges and get this Barclaycard company to be responsible to their customers and for their internal inadequacies. I'm not sure what else to do but this is quite a large sum of money that I don't have and I need to resolve it. I pay all of my credit cards on time and have never had any issues like this with any other credit card companies. I'm not sure what else to do. Thank you! XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10033
Submitted Via: Web
Date Sent: 2024-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I signed up for jetblue plus card when booking a flight as I was offered XXXXXXXX XXXX points and XXXX credit off the flight I was booking if approved and spent XXXX dollars and paying the XXXX dollar annual fee. After applying was told decision could not be made immediately. Next day I was told I was approved and was able to book flight and get XXXX credit. However even though I spent the XXXX needed and paid the annual fee, I was never given the full XXXX points offered but rather XXXX. I contacted barclay who told me they can do nothing to contact jetblue, who tells me I need to contact barclay they can not do anything. And between tons of back and forths im told either yes this should be fixed I need to wait a few weeks and nothing happens or that I did not sign up for the XXXX points offer even though Ive showed them I clicked that exact offer. As promised due to their deceptive practices, you can see I am not the only one this has happened to I decided to cancel this card, but this needs to be reported and I still do believe Im owed the points as Ive had the card more than a year and have spent thousands on it, but have been only given less than half of what was promised and still owed XXXX points.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33881
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Hello, my name is XXXX XXXX. I have the XXXX card, and for payments, we use the link XXXX XXXX XXXX XXXX I did not shop at XXXX XXXX XXXX but I still had the card, which was not activated. In XXXX, I saw unidentified charges for around {$500.00} in my account. I immediately called Barclays Bank, and they told me not to worry. They sent me new cards, which still need to be activated. The case number was : XXXX Yesterday, I received an email from the bank stating that I still owe {$500.00}. I called the bank and told them I had already disputed these transactions last XXXX. I was told by the bank it already completed the transaction and decided to close the case with the resolution that I had to make the payment. This came to me as an utter surprise, and I questioned the kind of investigation done by Barclays Bank. The simple rule is, per the guidelines, if my credit card is compromised, the bank has to investigate thoroughly, and the consumer does not have to worry. I would formally like to file a complaint against this bank. Please be advised that the issues described in this complaint will be shared with the financial institution or company in question for their response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78758
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XXXX I received a notification about a hard inquiry on my credit report from AAdvantage Aviator XXXX XXXX XXXX XXXX XXXX also known as Barclays. I called the company to notify them that the activity was fraudulent and they notified me that the account has been closed, but they would need to do an investigation that could take up to 45-60 days before it reaches the credit bureaus, especially XXXX XXXX since that is the only one the inquiry is currently being shown on. XXXX is telling me they need a letter, but I can't provide a letter that I don't have from the lender and I want the inquiry removed from my report ASAP. So essentially my complaint is against both the lender and XXXX for this inconvenience. Lender info is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77090
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2018 I received notification of fraud activity on the credit card i had with Barclays Bank Delaware. The credit card was promptly shut down by bank and investigation was opened into fraud activities detected. Ever since then I received no correspondence from the Credit card. It is until I ran my credit report that I noticed that its being reported as a charge off. I've made an attempt to clear this from my credit credit report. I have filed dispute with credit agencies about inaccuracy of report and classification of activity while i have received no response from the credit card itself to remedy this huge problem its inaccurate reporting caused.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11102
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My husband 's ( separated ) credit history is showing on my credit report. I have been an authorized user but not a co-signer on his credit cards. My credit score is being effected by his spending and payment history.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 74055
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I have repeatedly asked Barclay Card to send me paper statements for my PriceLine Visa credit card. They have repeatedly claimed that I have " enrolled in e-Bill, which is an online bill presentment service powered by XXXX elsewhere. '' I have repeatedly replied to them that I am unaware of any such online settings, that I do not care about this third party, and I want paper statements mailed to me. Barclay Card has not sent me paper statements. I have requested paper statements in messages to BarclayCard on the following dates XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I messaged them again demanding paper statements and to whom I could make a formal complaint about their lack of response. They mailed me a generic-looking letter asking that I call them to discuss my comments. I simply want paper statements mailed to me in a timely manner. I don't care about any third party that may or may not be providing electronic bills. I want paper statements no matter what.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32304
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-11
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I would like the hard pulls removed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11208
Submitted Via: Web
Date Sent: 2024-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-11
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: In XX/XX/XXXX I enrolled in automatic repeat payments for the entire statement balance so all payments since then have been scheduled by Barclays. On my two most recent statements, however, there were late payment interest charges for {$1.00} and {$5.00}. When I inquired about the {$5.00} interest charge Barclays response included information on enrolling in repeat payments to avoid interest charges ( see copy Barclays reply below ). Since I already enrolled six months ago there shouldnt have been any late payments because Barclays was responsible for scheduling those payments. When I inquired about the {$1.00} interest charge a month ago Barclays acknowledged that it wasnt a valid charge and also informed me that it wouldnt have been discovered as such and wouldnt have been waived had I not contacted them. There is something wrong with Barclays system if a customer enrolled in automatic repeat payments is still subject to late payment interest charges unless reported to them by the customer. Below is a portion of my correspondence with Barclays. XXXX XXXX XX/XX/XXXX, XXXX XXXX Why is there an interest charge of {$5.00} on my current statement? Repeat payments for the entire statement balance have been scheduled since XX/XX/XXXX so all of my payments have been made on time since then. Barclays customer service XX/XX/XXXX, XXXX XXXX Hi XXXX XXXX : Thank you for contacting us about your XXXX XXXX XXXX XXXX XXXX. Any time your statement balance is not paid in full by the due date, you're assessed interest on the average daily balance. Your previous statement balance was {$750.00} and we received payments totalling {$730.00}, thus causing interest to bill to the account. Your due date is the XXXX of every month and does not fluctuate or change. You can make payments online through our website or by phone before XXXX XXXX ET to be effective that day. Payments requested between XXXX XXXX ET Friday and XXXX XXXX ET Sunday will post to the account on Monday, but they are backdated to the date we received them. You won't pay interest on purchases if you pay your balance in full each month. As of XX/XX/XXXX, if you don't pay your purchase balance in full ( excluding Easy Pay Offers and certain promotional balances as fully explained on your monthly statement ) by the Payment Due Date each month, you'll pay interest on purchases from the date they post to your Account until the date your payment in full is received. The statement that shows you have paid your outstanding purchase balance in full will include a charge for the interest that accrued from the first day of that statement period until the date your payment in full was received. We also have a repeat payment option that can help prevent late payments. You can enroll in recurring payments by clicking the Payments dropdown on the homepage. Then select Repeat Payments. Simply click the link and follow the prompts to set up recurring payments on your credit card bill. We offer several additional account alerts to keep you informed about your account. To set up or change your account alert settings, select the Services dropdown and click Alerts. You'll be able to select the alerts you'd like to receive. If you have any other questions or concerns, please reply to this message. Sincerely, Customer Care
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96744
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A