Date Received: 2024-02-15
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: i have a jet blue credit card under XXXX 's bank number XXXX XXXX XXXX XXXX i received a notice of a possible fraudulent transaction -not true and i should call a certain number. i called and they have a recording that the minimum wait time is over XXXX hours,. i kept myself working on my computer for XXXX hours and nobody answered. i called a XXXX time. same message. there is no email acct. i am going to drop this card within a month. there are companies who give you the option to leave your number and they will call you back later. this company does not and therefore you have no means of contact. this occurred XX/XX/ at about XXXX XXXX my name is XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08701
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Bank Credit Card opened XX/XX/XXXX. This is XXXX of XXXX cards but I don't recognize the acct. #. Opened fraudulently. Minimum of $ XXXX is paid monthly and always current. Last paid XX/XX/XXXX. Balance {$190.00}. Not my card. I pay my bills in full every month - never a minimum. Requested credit report from all XXXX companies because I will be applying for a mortgage and found this odd card. On XX/XX/XXXX in the early evening, I called the bank in question. The gentleman told me he only saw XXXX account and NOT the one I was disputing. So I disputed online with XXXX XXXX on XXXX but today XX/XX/XXXX XXXX told me to dispute as a fraudulent account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33308
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I opened a credit card account with Barclays Bank I was informed that I had a {$5000.00} limit. I received the first statement and there was a {$490.00} charge on the account and when I called the company they told me that was their yearly fee even though on the application it said there is only an annual fee. This fee was charged within 2 weeks of opening the account and I have not used the account one time this fee is also listed as a charge against the {$5000.00} credit that they extended. If I had known that I would be charged a separate fee directly to the card as soon as it was opened I would not have opened the card. I feel that this is predatory lending. I notified the customer service agent that I was not happy with the charge and also not happy that it was directly charged to my credit that was extended and thereby I do not have a {$5000.00} limit I have {$5000.00} - {$490.00} which is clearly deceptive in a business practice by a lending institution. This is my official complaint about these practices and I felt that the complaint department of this agency should be informed that this is occurring and it should be looked into because I am sure they are doing this to other people. I feel that if you are going to be charged a fee you should be sent a bill showing that there is a separate charge not charge directly to the amount that is lended. This I believe violates the truth and lending practice that all banks are morally obligated to uphold and constitutes a direct violation of predatory lending and also it just doesn't sit well. I work hard for every dollar that I make and I do not appreciate being charged for a fee that will appear on my credit report as credit usage when clearly this is just a fee. Thank you for your time I appreciate giving this information to you so that it can be forwarded to the correct level of investigatory processing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95204
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I called what I thought was XXXX XXXX XXXX Support.The purpose of the call was to change my award travel ticket to a different date. The phone was answered Customer Support so I had no reason to think it was anything other than XXXX XXXX.. The support desk said they would change the ticket date for me but in the transaction they asked my for my credit card number. I thought this was very odd but I mistakenly gave it to them. I was worried about it and after I hung up, I called XXXX XXXX again to make sure the ticket change was legitimate and it was, XXXX days later I received a phone call from Aviator Master Card asking me about a charge for {$980.00} from something called XXXX XXXX XXXX. I said that I did not authorize any transaction to XXXX XXXX. I disputed the charge since I never spoke to anyone at XXXX XXXX XXXX. When I disputed the charge, XXXX through Barclay 's Bank XXXX issued a credit for the amount and investigated it. After the investigation and my speaking to Barclays on XX/XX/year>, they claimed that XXXX XXXX showed documentation that I authorized the charge. Barclays said that because I authorized the charge they would not cover the {$980.00}. I asked if they heard a phone recording or what documentation did they receive to substantiate that claim? I tried to call XXXX several times. No one answers the phone and I also emailed them to ask about the charge. I never received a reply. Barclay 's Bank representative says that because the travel agency said that I authorized the charge that means that I did. But I did not authorize anything to XXXX XXXX. I have since found out that XXXX is a scam company. My complaint is with Barclays Bank and the XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20815
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I opened a card with Jetblue and every month whenever I make a payment, I am charged interest fees over XXXX XXXX XXXX I contacted Jetblue, and they claim they can do nothing as this is how they make their money charging high interest rates of 29.99 % for transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 198XX
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX Provided complaint to Barclay 's Bank with full documentation, multiple photos and video over merchandise received from XXXX on XX/XX/XXXX that was heavily damaged and had missing parts for a credit on my account. A complaint was filed because XXXX used only chat-bots with poor/non-existent customer service to try and repeatedly offer acceptance of a discount on the damaged merchandise that was not usable, and refused to make arrangements for the return of the damaged merchandise at their expense. Barclay 's acknowledged receiving the complaint on XX/XX/XXXX in a letter. They then sent a letter dated XX/XX/XXXX that they CLOSED the dispute alleging that the " Attempted to contact '' me " on XX/XX/XXXX and on XX/XX/XXXX '', and because they " haven't received a response '', they closed the dispute case. No such communication, whatever it may have been, was ever received. If it was a phone call, no message was left. I called them and spoke with a rep ' who advised me that the case should not have been closed and asked it be re-opened as there was ample evidence there to resolve the dispute in my favor. He also had me fax a letter asking the case be reopened on XX/XX/XXXX. I then received a letter from Barclay 's dated XX/XX/XXXX that they were " not able to assist '' with obtaining a credit due to " insufficient proof that the merchant has violated the invoice/contract 's terms and conditions '', and that they " were not provided with sufficient proof that the merchant has agreed to refund the account ''. Another call to Barclay 's on XX/XX/XXXX, a rep ' looked at the case and stated he could not understand why the case was not resolved based on the evidence he could see that was provided and stated he was going to escalate the case. Nothing was heard from Barclay 's. Another call was made by me to Barclay 's again on XX/XX/XXXX. I was told the case was closed and that I would have to fax over yet another letter with all the documentation that I had previously sent asking that the case be re-opened. Clearly, Barclay 's is not representing the best interests of their customers by not supporting us with with well-documented disputes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01020
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/year>, XXXX XXXX charged {$1100.00} to my Barclays XXXX XXXX XXXX # XXXX XXXX XXXX XXXX for two flight tickets to XXXX. XXXX was the booking number. The flights were on XX/XX/year>. On XX/XX/year>, XXXX XXXX cancelled the flights. I contacted XXXX to request a refund on both tickets. I heard nothing from them and after many attempts was unable to get through to anyone despite holding for hours. I then contacted Barclays, because XXXX said that Barclays was servicing the credit cards. Barclays initially credited the refunds to the credit card account but then reversed the credit. At first, Barclays said that we cancelled our flights. I sent copies of the email cancellations and then a letter confirming that XXXX cancelled the flights. Then Barclays said that it would not credit the account because XXXX was not paying the refund to Barclays. I sent Barclays a letter from XXXX stating that XXXX had refunded the money to the creditcard holder which sure wasn't us. Then Barclays told me that they would not refund the one ticket. It was always two tickets to be refunded. I sent multiple letters detailing the transactions and cited 15 USC Chapter 41, Subchapter I, Part D : Credit Billing which covers services not delivered. Barclays refuses to refund the tickets and is apparently holding the refunds from XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95833
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Somebody tried to get a Barclays carnival MasterCard in my name opened on XX/XX/2024. Got a hard inquiry on my XXXX credit report. Received a letter in the mail on XX/XX/2024 requesting my driver 's license # my social security # and a current utility bill with my name. Barclays XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/XXXX Barclays Bank Delaware shows up on my Credit Report with XXXX as 30 days past due, then on XX/XX/XXXX, it shows 60 days past due, then on XX/XX/XXXX l, it shows 90 days past due. I have never banked with Barclays Bank Deleware. This is on my credit report and must be fraudulent use. I have recently experienced identity theft which inspired me to freeze all lines of credit and to dig deeper into my report history. This is what prompted such a deep search that revealed this fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35640
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/, I applied for a Gap MasterCard at the store located at XXXX XXXXXXXX XXXX XXXX NY XXXX. I used the card to purchase a XXXX XXXX XXXX XXXX which cost {$79.00}. However, with the credit card, I saved 20 %. I returned the dress on XXXX because I changed my mind. The cashier at the register accepted the dress back and issued me a Return Card with a value of {$79.00} which I never used. After the return, I received a Gap Good Rewards MasterCard Statement for the period XX/XX/ to XX/XX/ with a balance due of {$57.00}. The payment due date was XX/XX/. I do not understand what I am being billed for. I returned the item, never used the Return Card, and never used the Gap Good Rewards MasterCard. Since then, I have been receiving monthly statements for fees charged and interests. To date, the balance due is {$260.00}. I refuse to pay for an item that I returned. I do not understand the original balance on the credit card statement of {$57.00}, and how it has accrued interests over time. I do not want this credit card. I want the balance removed from the account, and I want the account closed. I have not used the card. I returned the dress at the same store where I purchased it. My balance should be {$0.00}. I believe Ive been scammed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10458
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A