BANK OF AMERICA, NATIONAL ASSOCIATION


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"Products" offered by BANK OF AMERICA, NATIONAL ASSOCIATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Telecommunications debt
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Debt or credit management - Student loan debt relief
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Pawn loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6964742

Date Received: 2023-05-11

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: On XX/XX/23 I used Bank of America atm id # XXXX to withdraw {$900.00} yes the machine disburse the money but my nails are long and the machine didn't push it out far enough for me to grab it off the disburser my nails pushed the money off the dispenser inside the machine so I was unable to get it because the dispenser door had closed so I waited 10 minutes to see if it was gon na reissue it but the machine went our of order and said unable to dispense cash I reported it to Bank of America they only took a complaint and told me to call my bank which is XXXX XXXX XXXX XXXX they filed a claim with Bank of America but the findings came back saying the cash was disburse yes it was but I was telling to to pull the camera and they could see I never received the money. So I really need this matter looked upon .Thank you

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33414

Submitted Via: Web

Date Sent: 2023-05-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6964706

Date Received: 2023-05-11

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I'm in enrolled in a debt consolidation program with XXXX XXXX XXXX and 4 of my accounts were paid off under the agreement and the creditors are still reporting negatively. When I enrolled into the program it was suppose to help build my credit but it has affected me tremendously. I've disputed the results and nothing has change. What help is the program if it's not helping. I need help. These are the settlements that were negotiated, The accounts are XXXX XXXX {$4700.00}, XXXX XXXX {$1300.00}, BANK OF AMERICA {$1200.00}, and XXXX {$2400.00}. I can provide more documents if needed.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30215

Submitted Via: Web

Date Sent: 2023-05-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6964567

Date Received: 2023-05-11

Issue: Trouble during payment process

Subissue:

Consumer Complaint: Bank of America was not applying our payments to our Loan. This was proven by our Payment Histories. This is the same thing about the Origination date. We built our house in XXXX. That's the Originated date, not XXXX. The biggest FRAUD!! took place during the Closing of refinance on XX/XX/XXXX with my husband XXXX XXXX XXXX. The Closing took place around XXXX XXXX that night. He had just gotten off from work and when he walked in he was expecting XXXX. My husband was never told that XXXX XXXX was refinancing the Loan. He was never told Bank of America was during the refinance. My mother was in XXXX XXXX on life support and I didn't go with him. It was him and a XXXX lady just the 2 of them. He said the Document Wavier of Borrower 's Rights was never explained. A document that allowed Bank of America to take our house anytime they wanted to. NO!! he said he never heard that statement before and he would have never signed a statement like that. Some of the documents that I have copies of HUD 's Loan numbers and Case numbers are blacked out except for the last 4 digits. On some of these documents. My original copies are not blocked out. I filed a Lawsuit against discrimination against XXXX XXXX in XXXX. My family was XXXX. The next thing that happens was my husband worked at XXXX XXXX. He got a call and they told him to bring the train in. They said my husband ran a signal and the camera didn't take a picture, it was broken. The conductor didn't call a signal. That's the person who calls out the signal. They suspended my husband for 2 years. He went back to the tractor-trailer driver. The conductor went back to work in 2 weeks. My husband was an Engineer with XXXX XXXX. He was bringing XXXX {$7000.00} a month. He was employed there for 10 years. I also discovered this house was in foreclosure twice in XXXX and XXXX. I also found out you don't have to go through the foreclosure procedure you can put it in without notice. We built this house in XXXX the FHA XXXX no. is XXXX. This is a new construction in XXXX XXXX XXXX XXXX XXXX XXXX Sun XXXX Mortgage XXXX XXXX We never miss a mortgage payment. Bank of America would not allow HUD or XXXX to help us find the problem with this Loan. XXXX and XXXX XXXX will pay to have a Forensic Auditor to Audit this LOAN

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30087

Submitted Via: Web

Date Sent: 2023-05-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6964556

Date Received: 2023-05-11

Issue: Fraud or scam

Subissue:

Consumer Complaint: On monday, XX/XX/2025, i was contacted about a crashpad in which i would be renting a room in an apartment. I am a XXXX XXXX, so basically its a joke away from home when im on call. The alleged XXXX XXXX asked me to send a deposit of {$190.00} to reserve my bed for XXXX and to send it to her daughter XXXX XXXX in XXXX. Once I sent the deposit I was then blocked by XXXX. This has never happened to me within the 6 months of me being a XXXX XXXX. Ive contacted Bank of America about being scammed but I was told I may not get my money back.I also had my friend reach out to them and my friend was blocked as well

Company Response:

State: MD

Zip: 21206

Submitted Via: Web

Date Sent: 2023-05-11

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6964418

Date Received: 2023-05-11

Issue: Unexpected or other fees

Subissue:

Consumer Complaint: i filed a police report for unauthorized transactions id theft n its been over 90 days i havent got credit yet boa edd

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90262

Submitted Via: Web

Date Sent: 2023-05-11

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6964251

Date Received: 2023-05-11

Issue: Trouble during payment process

Subissue:

Consumer Complaint: received a letter on XX/XX/2023 yesterday, Written on XX/XX/2023. The letter was from XXXX XXXX, Resolution Specialist, Regulatory Complaints. She said she would be my single point of contact. She also stated she hope to resolve this by XX/XX/2023. I am requesting, any communication I have with Bank of America should include CFPB or DOJ. My first experience with the Resolution Specialist was not a very good one. It left me to question her honesty. When someone tells you that they are going to send CFPB a separate letter. When someone tries to go offline I don't know if we are getting the same information. This forum was established so CFPB be the mediator. They are trying to understand the facts. Bank of America said they stand by their documents. So, this is when CFPB and DOJ find out who has been truthful. Bank of America and XXXX XXXX have ruined 10+ years of my family 's life. You can't get that back. My documents speak for themselves Notification I transferred this complaint from my husband 's email account that's XXXX I don't know what is going on with the razor 's email. Bank of America use it to not respond although my husband gave me legal authority to communicate on his behalf for any and all letters, emails, and anything that has to do with this Loan. ******This complaint belongs XXXXThis complaint was closed Bank of America said they sent CFPB their response and mail XXXX XXXX their 's. This is not the process. Follow the process, Post the comments. View full complaint

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30087

Submitted Via: Web

Date Sent: 2023-05-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6964244

Date Received: 2023-05-11

Issue: Problem with a purchase or transfer

Subissue: Charged for a purchase or transfer you did not make with the card

Consumer Complaint: Hello my name is XXXX XXXX my birthday is XX/XX/1977 my ssn is XXXX my address is XXXX XXXX XXXX XXXX XXXX ca XXXX my phone number is XXXX Bank of America refusing to return my money that I received from edd Bank of America sent my card to the wrong address and the person was able to take all of my money out of my account it was over {$21.00} and I reported that I never received my card but Bank of America continued to let the person to make transactions after I reported my card stolen and I made police report and I still have not got my money back I am sick with XXXX and I have XXXX kids to support by myself and I really need my money to pay my bill 's I don't know what else to do I have done everything I was asked to do please if someone could help me I would really appreciate it thank you

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 95206

Submitted Via: Web

Date Sent: 2023-05-12

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6963964

Date Received: 2023-05-12

Issue: Identity theft protection or other monitoring services

Subissue: Billing dispute for services

Consumer Complaint: On the date of XX/XX/XXXX of 2021. I have an inquiry in XXXX XXXX Texas. I have never been there and i would like to solve this problem because it wasnt me who tried to do something with my credit account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 34741

Submitted Via: Web

Date Sent: 2023-05-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6963840

Date Received: 2023-05-12

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I have read the article about Originator. I don't really understand. What I do know is that the word means to me is the original. The start is the beginning. Our mortgage is an example We built this house in XXXX thru XXXX XXXX XXXX. We put in a {$7000.00} dollar down payment. In XXXX we thought we were refinancing with XXXX. We refinance to get {$10000.00} to finish our Bonus room. It was not until this situation we learn it was Bank America. BOA gave XXXX ( {$170000.00} ) My husband said the closing was at XXXXXXXX XXXX that night. He had just left work. He also said it was only 2 people there, him and a XXXX lady. Who was at CLOSING?? XXXX or Bank America?? Who got the Loan from XXXX XXXX XXXX? Who did the XXXX lady Represent?? Bank of America gave XXXX {$170000.00}. The loan went from {$170000.00} to {$190000.00}. Why didn't Bank of America buy the Loan from XXXX XXXX XXXX directly? Why was XXXX involved in this process? All of this was planned. The Originated date was not XXXX as Bank of America stated they stand by their Documents. The Originated date is XXXX. Where is the payment history for XXXX some documents are not accounted for? During that time I always sent at least {$100.00} extra with my mortgage payments. Was this legal for Bank of America to pay XXXX this money? No!! it wasn't. This is double dipping, everyone is getting paid. Then that leaves us without a house. Now, I have Bank America sending Encrypted emails telling me to download because my computer is not secure. Now, Today 's email from XXXX tells me to respond because of some security issue. This is harassment and retaliation View the full complaint. Why Bank of America Resolution Specialist going offline to send CFPB private letters? Why are they sending me letters stating they are not going to compensate me monetary or any other compensation. They said they stand by their decision. View full complaint

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30087

Submitted Via: Web

Date Sent: 2023-05-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6963797

Date Received: 2023-05-12

Issue: Problem with a lender or other company charging your account

Subissue: Money was taken from your account on the wrong day or for the wrong amount

Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX - ( ending in XXXX ) Claim ID - XXXX Bank of America has illegally withdrawn funds from my current checking account ( XXXX XXXX XXXX ending in XXXX ) on a claim that has already credited a previously closed checking account. On XX/XX/23, an amount of {$610.00} was deducted from my checking account ending in XXXX as a " credit reversal '' on a claim was submitted on XX/XX/XXXX of last year in regards to an older checking account that was fraudulently charged by a company in the amount of {$840.00} ; which was already resolved by Bank of America as a fraudulent charge and credited to my account. My current checking account has no ties to this claim and the funds were withdrawn from my account illegally. Please see all attached screenshots to validate this claim.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90621

Submitted Via: Web

Date Sent: 2023-05-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.