Date Received: 2023-05-22
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Hi, Ive had several accounts opened in my name under my email and home address. Ive called XXXX times to close accounts. Every time i called it was made sure it was closed. This last one was totally wrong since i am receiving a state from BOA. I will be looking for ways to be compensated for negligence by BOA. If there was ever a thought to use this bank its totally gone now. Worse experience ever.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07430
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/XXXX I attempted to close my business checking account # XXXX. I walked in to the branch in XXXX, IL when I observed three people in the banker cubicle having a private conversation. However when I requested to have the account closed with the teller I was informed that from the 3 employees present only was authorized to close my account and he will not be available to offer assistance at this time. I was then told that despite no customer present at XXXX appointment they will not be able to fit me in to close my account and I will have to wait to receive the help. I was then also told that I need to have an appointment with the banker in order to have the account closed. It is furthermore ironic that at the XXXX appointment that was supposed to be " busy '' there was actually no customer that showed up. Two questions : 1 ) How long does it take to close the checking account? 2 ) Is the BofA run for a benefit of its employees? Why all of the sudden all of the branch employees became " busy '' and not able to assist is beyond me. Also worth nothing that the branch manager was not in so he wasn't able to assist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: I attempted to transfer {$10000.00} out of my Bank of America checking account to my new XXXX XXXX XXXX joint account on XX/XX/2023. The money was immediately removed from my BoA account but never arrived in my XXXX account. I have called both banks dozens of times. BoA sent me a letter on XX/XX/2023 claiming the money went through successfully and they can not recover it but as a " courtesy '' they are still trying to resolve the issue with XXXX which can take an additional 45 business days. XXXX claims they have no record of this transfer and can not see it as an upcoming or pending transfer to either of our accounts. Neither bank will accept responsibility and I have yet to see these funds back in my account. I can not believe that Bank of America has no way to trace the funds as they try to claim and that this issue has still not been resolved over a month later.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/23 I disputed a charge of {$170.00} on my Bank Of America Visa card ending in XXXX because I did not authorize this amount and did not receive goods or services posted XX/XX/23. Bank of America verified there was no proof I authorize this amount or received goods or services. However, Bank of America refused to reversed this charge because they said Visa regulations would not allow the reversal because I had simply " presented '' my card-even though I did not authorize this amount or received goods or services. When I pointed out that Federal law ( e.g., 15 USC 1666 ) does not allow Visa to do that, Bank of America credit department said too bad, they are subject to what Visa, not the law, says.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91941
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: XX/XX/XXXX XXXX XXXX Called Bank of America ( through the app ) regarding late payments caused by an autopay setup failure for a Bank of America ccredit card. Customer service agent promised that, upon payment, late fees would be refunded and the late payment would not be reported to credit. XX/XX/XXXX - Applied to auto insurance with XXXX, and discovered that my credit score was down by XXXX points due to a reported late payment. XX/XX/XXXX XXXX - Called Bank Of America ( through the app ) to inquire why the late payment had not been handled, was told that the previous customer service representative had never filed the process not to report the late payment to credit agencies. Again, the customer service representative promised that the forms to fix the issues were filed. XX/XX/XXXX XXXX to XXXX - called several times from numbers from the mobile app and website, could not get connected with an agent. XX/XX/XXXX XXXX - Called Bank Of America XXXX XXXX ) to inquire why the late payment had not been handled, was told that the previous customer service representative had never filed the process not to report the late payment to credit agencies. Again, the customer service representative promised that the forms to fix the issues were filed. Got re-connected, on the same call, to another customer service representative ( an " escalations manager '' named XXXX XXXX who gave the number XXXX to follow-up with ), and again was told that the previous customer service representative had never filed the process not to report the late payment to credit agencies. Again, the customer service representative promised that the forms to fix the issues were filed. XX/XX/XXXX XXXX - Called Bank Of America XXXX through XXXX ) to inquire why the late payment had not been handled, was told that the previous customer service representative had never filed the process not to report the late payment to credit agencies. Again, the customer service representative promised that the forms to fix the issues were filed. This time, however, I also discovered that I didn't actually even get the late fees refunded as promised, but rather, that Bank of America had instead drawn the payment from my checking account twice without authorization - we had only given authorization for a single payment. This was an un-authorized payment of {$220.00} being taken from my checking account by Bank of America, applied to the credit card, putting my current balance on the card at $ XXXX ( i.e. {$210.00} needing refunding ). These payments were taken on XX/XX/XXXX ( {$220.00} ) and XX/XX/XXXX ( {$220.00} ). Got re-connected to another customer service representative ( an " escalations manager '' named XXXX XXXX '' ). Again, the customer service representative promised that the forms to fix the issues were filed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I was instructed by my case manager at XXXX XXXX XXXX to submit a complain here because I was scammed in XXXX and it has been difficult for them to get a solution from the scammer 's bank. I was scammed by a guy called XXXX XXXX. At that time, I didn't know him but he kept talking to me until he got my trust. After 4 months he asked me if I could store his belongings at my place for a period of time until he gets out of the military which I accepted. After three days a company, named XXXX XXXX XXXX, contacted me to verify my information and after a couple of days they asked me to send them money to pay for XXXX ' belongings which I declined at first because I only had to receive the items. I was threatened several times and they said that if I don't make the payment I will get in trouble with the authorities ( FBI ) because there is " money '' in the box XXXX XXXX sent. I was so confused and I didn't know what to do and because I didn't want to get in trouble with the authorities, I ended up paying the money. Since then, they came up with stories which, I believed, and I paid more money ( Wire transfers & via crypto ) until I put a stop on this on XX/XX/XXXX. I reported this to the local police and also, I contacted and paid a private company to investigate them. Come to find out they don't exist and they are scammers from XXXX. I believe they work with other XXXX here located in the US because the bank account I sent money to has a XXXX name and also when I called and answered the phone I could hear his XXXX accent. The private company contacted XXXX XXXX XXXX and they are assisting me in my case as well. XXXX XXXX XXXX contacted a lawyer they work with and the lawyer wrote a letter to Bank Of America on my behalf. Please find attached the letter, the police report, and the private company 's report about their findings during their investigation. Also, I'm attaching the wire transfer that I sent to the scammer or the one helping the scammer out and other documents for your review. If you need more information, please do not hesitate to contact me for further details.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act Bank of America # XXXX, has violated my rights. 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions. 15USC 1666B : A creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91350
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions. 15USC 1666B : A creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91350
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: This complaint for BoA is tied to my previous complaint from Merrill ( BoA - XXXX ). Escalation to bank on XX/XX/XXXX. Upon my complaint on Merrill for the unjustified closing of my IRA account and your office calling Merrill I am getting additional retaliatory actions from BoA for raising the complaint internally and with your office. I have been in BoA since XXXX ( 34+ ) years. Today I got a letter issue on the days following my complaint. CLOSING my credit card which I have had since XXXX Credit limit over 33,000 and XXXX balance. NO EXPLANATION GIVEN. TODAY, I called the provided number XXXX XXXX XXXX. I was told account was closed because Your risk profile no longer aligns with the banks risk tolerance. I have build GREAT credit and the banks action with NO LOGICAL ( nor provided ) justification is UNACCEPTABLE. During this conversation, I was also told that my CHECKING & SAVINGS accounts will also be closed effective XX/XX/XXXX. OF WHICH NO WRITTEN COMMUNICATION has been issued. I have direct payments from this account and direct deposit from my ONLY source of income to this account. MOVING my accounts to another bank when my company requires at least 2 billing cycles to effectively route the first direct deposit is potentially impacting my CREDIT and livelihood ( Well-being ). Furthermore, it is causing a financial burden. There is no reason for BoA to take this action on a VALUED XXXX XXXX client. I believe these further actions taken by Bank of America BoA are RETALIATION for the complaint issued/ raised to your office. I believe we are being WRONGFULLY PROFILED through aN ALGORITHM.. and upon review BEING DISCRIMINATED/ RETALIATED. I have been a GOOD law abiding citizen whose sole income comes from a pharmaceutical company .. this is hard earned money and the actions takin by the bank are unacceptable. I NEED TO KNOW what the initial ( IRA ) decision was based on. I need to know why this retaliatory action is being taken to bully me and my family from the bank we have been in for the past 34+ years. This has and is VERY stress-full and unprovoked. The decisions taken by the bank are not logical and if there were a question could be EASILY ANSWERED. XXXX was simply not down in good faith. I have Nothing to hide. All my single source income is clearly included in my FEDERAL. INCOME TAX STATEMENTS. I need for this to be addressed. The bank seems not to care about complaints and not worried about the power of your federal entity. They have loopholes around it. BoA he further punishes me for complaining.. I complained and they canceled my credit cards, checking and savings account THIS IS ABUSE OF POWER.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: On or about XX/XX/XXXX I received a letter dated XX/XX/XXXX from Bank of America ( unsigned ) stating that beginning XX/XX/XXXX " the {$16.00} monthly fee for your Business Economy checking account will no longer be automatically waived. '' It then goes on to describe ways to avoid the automatic fee which involving keeping certain minimum amounts of money in the account. This constitutes both breach of contract and fraud at all times for the following reasons : 1 ) My business checking account was opened in XXXX, XXXX. When I opened said business account 25 years ago, there were no monthly fees ; my contract with Bank of America was for a no fee business account. Had there been fees then, or on the horizon, I never would have opened the account with them. 2 ) The statement concerning the {$16.00} monthly fee no longer being waived is extremely misleading. It insinuates there was a fee that was waived, which in my case would have been for the past 25 years. In fact, this was a no monthly fee account at the time of its establishment. In that there was never a monthly fee charged, there was nothing to be waived. I met with XXXX XXXX XXXX at the Bank of America on XXXX XXXX XXXX at XXXX today, XX/XX/XXXX, in XXXX XXXX and asked that my account continue to be one of no monthly fees as contracted for in the first place. She stated that there was nothing she could do because she received a letter from Bank of America officials stating they now want to charge fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A