Date Received: 2024-01-20
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: On XX/XX/XXXX I discovered that Bank Of America ( BoA ) had been charging me {$25.00} monthly maintenance fee for my checking account since XX/XX/XXXX to present day, for a total of {$75.00}. BoA never notified me they were going to charge this fee. When I called customer service they said " On XX/XX/XXXX BoA made policy changes to all acounts and BoA is not required by Law to communicate these updates to customers. The {$25.00} monthly maintenance fee is mentioned on page 63 of our service agreement ''. Reading through many pages of BoA 's service agreement on a daily basis to see if any changes have occurred is both unreasonable and unfair. BoA also changed my bank statement settings from Paper to Paperless without my knowledge and consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33809
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/ I received an text notification that my BOFA XXXX balance was below {$60.00}. I went on the app to find out why as I just checked my account prior to placing a food order for {$41.00} with XXXX XXXX XXXX and I had a balance of {$330.00}. I immediately call Bank of America to inquire about the transaction that I did not make. BOFA informed me that there was an atm withdraw in XXXX XXXX for {$280.00}. I told them that is a fraudulent withdraw as I didn't make the transaction because I am in XXXXXXXX XXXX ( XXXX XXXX away ) at home waiting for a food order to be delivered. After a serious of questions and verification of identity, BOFA cancelled my current card ( which was in my hand and not physically with anyone else ) and reissued me a new card. The rep stated they placed a rush on my card and should be there within XXXX business days. It will take BOFA claims to investigate the matter within XXXX hours, and they will decide. From the looks of everything you should get you money back after the XXXX hours. However, they will keep the case open and within 90 days they will send you a letter stating the outcome. I said XXXX. I didn't have to be anywhere within that time, and I can hold out for XXXX hours. After the XXXX I called to inquire the outcome and they stated they are still working on it. I told them that the money stolen out of my account was money I needed to stretch out for the next XXXX weeks as I have no food to feed my XXXX kids and I nor any money for transportation for the bus to and from work. Bank of America said they would place a rush and a hardship complaint on the matter. After a three-day weekend ( XXXX XXXX XXXX ) I called again. At this point a supervisor informed me that they denied my case because they have footage THAT I WAS THE ONE WHO REMOVED THE FUNDS FROM THE ATM. The supervisor and I was beside ourselves as we beg the question How does Bank of America make a decision to deny the case because they have proof, I removed the funds when they DO NOT KNOW WHAT I LOOK LIKE?!!! XXXX nor BOFA has ever received a photo of me or my ID when setting up the account because everything was done through unemployment so how could they have proof it was me?!! The supervisor found this suspicious as it appeared they didn't want to do the investigation nor replenish the funds that were stolen from me. So, she suggested that I go down, physically, to a Bank of America Bank and briefly tell them what was going on. Ask them to make a cover sheet with the claim number and scan my CA ID and fax it to a number she is about to give me. She is going to reopen my claim as this is suspicious as to how they can have proof I removed the funds from the atm when they do not know what I look like. No matter what make sure they give you a confirmation. So, I took XXXX buses to get to a branch and have that done. I received the confirmation and headed home. I called the following day to follow up and make sure Bank of America claims received the CA ID and what was the status as I am financially struggling and begin a job on XXXX XXXX in XXXX XXXX XXXX which is a XXXX train ride to because I have no funds to feed my family or myself while away at work or to get to the job. I have called EVERYDAY to find out the status and to as what is taking so long to compare my CA ID to the video footage they claim they have of me removing the funds. As I am typing this I am currently on the phone, again, speaking to a supervisor about the matter and again they cant give me a different answer than its pending and they are working on it. We have your ID, and we did mail out the request of the proof of footage that the claims department stated they have ( as of XX/XX/XXXX I have not received the footage yet ) and that they will file another hardship claim for me. They can decide quick when they are wrong but take their sweet time when you show proof that they are wrong. I need Bank of America held accountable and this needs to be expedited as I am suffering not only because someone stole the money out of my account, but Bank of America is fraudulently letting it happen. As I call them to get status, they keep hanging up on me after stating they will transfer me to a supervisor. I have had to call 4 times and currently making my XXXX call to get a supervisor while typing this. Claim number with BOFA # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93536
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX XXXX I went to an atm in XXXX XXXX on XXXX XXXX in between XXXX and XXXX. It is in the complex across from XXXX. I deposited {$500.00} into the my account through the atm and it took the money then crashed. The atm did not turn back on for a few minutes and by then I had deposited my money. I documented and tried to contact the company but since it was done around XXXX XXXX nobody picked up. I searched in XXXX so I am reporting here. I tried to contact my bank also and got no reply.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48168
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited {$1000.00} of cash at a Bank of America ATM in XX/XX/2023. The ATM malfunctioned in the middle of the deposit and went black never registering my deposit. I filed a claim with Bank of America and was assured by the agent inside the adjoining bank and on the phone that they would take care of it and remedy the deposit ( to ensure it showed up as having been made ). Bank of America then about a month later declined the claim that I filed and did not allow for another way to remedy the claim. So basically they stole {$1000.00} of my cash that their ATM ate by denying my claim. Beware of depositing cash in Bank of America ATMs!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23669
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I suffered great loss when Bank of America wrongfully froze my XXXX account and reversed permanent credits. Several of my benefit payments were absorbed into the negative balance BofA created. I was victimized by Bank of America and have been deprived of my funds for the last 3 years they notified me to submit an Independent Review Process to XXXX consulting XXXX to seek compensation for losses I suffered. I submitted the XXXX with all supporting documentation on XX/XX/XXXX and called for status several times and again can get no clear answer from anybody regarding status of my request or even a time frame for review of my request. Saying there is no time frame is unacceptable! How long is BofA going to deprive me of my funds???! Yes they are supposedly following what they were ordered to do by CFPB and currency controller office in XX/XX/XXXX XXXX but they still havent made me whole for any loss I experienced and as a consumer I shouldnt still be at a loss Years later! I want to be compensated for my funds I lost in my account my weekly payments that were deposited into the account when they illegally froze my account and all the other tremendous life altering losses I suffered due to their abusive and negligent business/banking practices. This 3rd party company handling the IRP also needs to understand what I and so many others have suffered and step up and do the reviews not just brush us off
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95354
Submitted Via: Web
Date Sent: 2024-01-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I read the article from XX/XX/2023 that CFPB had instructed Bank of america to reimburse the overdraft fees that were run multiple times. I read that i did not need to file a claim and bank of america would voluntarily reimburse these funds. I have received no such reimbursements and mine is a multiple overdrafts with the {$35.00} charge
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: This is the second time to encounter this similar issue. Check the Bank of America website for auto-loan rate, it shows as low as XXXX for a XXXX term and also indicates. the rate of " as low '' does not include the relationship discount. So I moved forward to submit a pre-qualified application. Later, I received an email to notify I was approved and asked me to call the loan officer. After calling them, I was informed that the rate was much higher than the expectation. Inquire about the reason, get an " industrial standard response " that the rate is based on the various factors ''. I further request what to do to get the best rate. The loan officer responded that if I increased the amount, the rate would decrease some. But it is still much higher than the advertisement rate. I further ask that if that take into consideration of relationship discount, the loan officer responded yes. I expressed to him that I know my creditworthiness that my credit score meets the A+ tier for ( i would not say 100 % of the financial institution definition but at least 90 % of the financial institution definition ), and I have bank with them more than a decade, never default, and currently platinum tier ( second from the top, top is diamond ) relationship, XXXX XXXX also considered low, and i don't what whatelse could prevent me from get the lowest rate or any of factor that i can expose them to higher risk. If the bank implements risk-based pricing which utilize the credit report, the score has captured tons of risk factors and covert to a score already. If their so-called " other factors '' are part of the calculation of the credit score, it is like double counting or inconsistency since whatever the credit score model used has a unique algorithm to weight different risk factors accordingly. Anyway, the loan officer can't and didn't provide any further explanation or point out any specific reasons that I could expose them to higher risk from the record on his end. This appears to be an unethical business practice called " bait and switch ''. And their practice further damages my credit score due to a soft pull or hard pull inquiry as I receive notification from other credit monitoring. I would really know what is the real cause so I can either correct it or stop the attempt with them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91773
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I set up bill past with Bank of America for a number of my accounts, I deposit the money to cover each bill. Soon after my creditors started calling asking for payments. One of the biggest creditors stated that they received no money ( or check ). I described the amount and date of the payment they were suppose to receive -They stated they did not received the payment. The amount of money which the merchant was suppose to receive f {$100.00} was never returned to my checking account. I asked Banko of America what happened to the payment money Since the merchant was not paid the {$100.00} should have goone back to my account. I was told by Bank Of America Reps that the money was never taken from my account?? My amount has steadily gone down. The same thing happened with another of my creditors for {$39.00}. I called to confirm that they had gotten paid. They stated that they had not when the account in my bill pay was showing it was paid. I had set up about 7 accounts for payment only 5 got paid. I want Bank of America to find and replace the {$140.00} - ( {$100.00} payment & a {$39.00} ) - which was not paid as well- taken from my bank totaling {$140.00} These are not all the issues I have had with this bank, MY small business account had been swarmed with over draft charges, More than once causing me to close it. 1 would like my monies replaced immediately. or I will be forced to take legal action. Thank You.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11432
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Problem with a company's investigation into an existing issue
Subissue: Problem with personal statement of dispute
Consumer Complaint: I have rights to ensure that your private information is not shared without my consent. The Fair Credit Reporting Act and other laws protect my privacy and require consumer reporting agencies like XXXX and XXXX to exercise fairness, impartiality, and respect for my privacy. These agencies need my written instructions to furnish my information to financial institutions. However, I have not given my consent for them to share my information, and they have not informed me of my right to exercise my nondisclosure option. Additionally, they are reporting adverse information about my account without your permission, which is against the law. The agencies are also required to maintain reasonable procedures to avoid violations and limit the furnishing of consumer reports. You have the right to opt out of their reporting at any time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19711
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: On XX/XX/year> A credit card was opened using my information. The information on the account used an address where I have never lived nor traveled to state. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I contacted the company that issued the credit card Bank of America and nothing could be found. The company did not contact me about the investigation and its still reporting in my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93905
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A