Date Received: 2023-07-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: One day I log on my account and I saw a charge in my account that I wasnt aware of and I called my bank they open up a claim and they credited it to my account and I want to sue Bank of America for false information they said I could keep the credit it wasnt gon na get take back but since whoever did fraud my account they send it back to them and now Bank of America owe me XXXX for not releasing my social security benefits to me for taking it they said I have to pay off the negative the put in my account for no reason I didnt ask for no one to do fraud in my account why I have to pay XXXX back Bank of America never informed me they was done with the claim they never reach out thru email or phone call I wasnt aware they was gon na take the credit and put me in a negative Im a XXXX mother and Im on XXXX and Bank of America been taking my check I get XXXX each month it been two months they took XXXX from me how do I get that back I need help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02127
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: The bank, Bank of America, has changed the auto pay system and removed my autopay external account, the account was defaulted because of this, I was not able to access the autopay system to remedy the situation. I had to be on the phone in a long wait to make a payment by phone and even after this payment was honored by the second bank did not credit to may credit card account and I received a new statement with an outstanding balance. Not the first time this bank technical problems prevented me from making transactions with other banks. They do not honor external transfers and change the system with migration errors.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75088
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Bank of America, the information you are providing to the consumer reporting agencies is inaccurate and incorrect. This erroneous reporting has had a significant negative impact on my character, reputation, overall lifestyle, and ability to secure credit for personal and housing needs. Your inaccurate reporting has caused substantial harm to my livelihood.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: the information you are providing to the consumer reporting agencies is inaccurate and incorrect. This erroneous reporting has had a significant negative impact on my character, reputation, overall lifestyle, and ability to secure credit for personal and housing needs. Your inaccurate reporting has caused substantial harm to my livelihood.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33634
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened my business account on XX/XX/2023. Because of the nature of the business I am in ( XXXX ), I typically deposit checks from insurance companies and individuals for relatively large amounts. I began depositing checks and noticed that they were not clearing up to 2 weeks. I inquired about the slow turn around time and they told me that it would only be this way for the first 30 days. It has now been almost 6 months and it is continuing to happen, in fact, it has never stopped. I deposited a check on Thursday the XXXX in the amount of {$14000.00}. I still do not have access to the money and, what's more, I have {$13000.00} in my account. I went to the branch in XXXX, Tx on XXXX XXXX and could not get any assistance but was provided with a phone number that no one seems to be answering. I can not conduct business in a timely manner because of this and would just like some assistance. I do not understand, if they can take my debit charges out of my account in 30 seconds, why can they not verify funds electronically and give me access to the checks I deposit?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75149
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am writing to bring a concerning issue to your attention regarding my home equity line of credit ( HELOC ) with Bank of America. To my dismay, I discovered that my HELOC was abruptly cancelled without my consent, and what is even more disheartening is that I received no prior notification about this decision. My attempts to seek clarification from the bank have been met with unresponsiveness, as they provided no information regarding the cancellation. Despite being told that my query was submitted, I have not received any updates or explanations for several weeks now. Once again, upon reaching out for further clarification, I was met with silence, leaving me deeply troubled and concerned about the violation of my rights as a consumer. I would greatly appreciate your assistance in investigating and resolving this matter promptly. Thank you for your attention to this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19335
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: To whom it may concern, I, XXXX XXXX, have been loyal bank of America customer over 16 years. Im writing this formal letter to notify Bank of America that my money was stolen from unauthorized transactions from multiple account. Total amount of {$7000.00} is stolen from my account. I didnt receive the service that merchant promised and I notified the merchant to return my money but no response. Merchant is conducting fraudulent activity. I have all supporting evidence and document from every interaction with the merchant. Account : XXXX. Account : XXXX Account : XXXX Amount : {$1000.00} Amount : {$3000.00} Amount : {$3000.00} Date : XX/XX/XXXX of 2023. Date : XX/XX/XXXX of 2023. Date : XX/XX/XXXX of 2023. Im humbly requesting to Bank of America to exercise my protection Regulation E Statutes 15.U.S.C 1693 to help me cover my loss of {$7000.00}. I trust Bank of America that it will do its all power to protect its clients from malicious individuals. Please do not hesitate to reach out if you need an additional document at XXXX or XXXX Sincerely, XXXX. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60640
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: I never gave Bank of America permission to sale or trade anything from Cash management account I never gave Bank of America permission to change or to change beneficiary with the SEc filings report I own 10 % of the company someone taking an that why account got close illegally transaction embezzlement money laundering by law u have to contact the stock holder any transaction failed to do that any loans grant 's anything failed to do that leave me one reason the next person who changed anything on my account file federal charges my shares my interest better be deposited in to my Cash management account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 354XX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX a savings account was opened and funds moved to the saving account from the checking. A few days after my son and I went to the bank verified our ID and were told all was good to go. Fast fwd to XX/XX/XXXX, the savings account was closed and told funds would be mailed but we could go to the bank and see about getting funds released sooner. We went to Bank of America on XX/XX/XXXX where we were told the funds in the savings account needed to be verified as to where they came from. When the branch agent explained they came from the checking account they then said they now see that and will have a check issued within 3-5 days. On XX/XX/XXXX we called the risk dept to see the status of the check and were told it wasnt yet sent and funds needed to be verified. Again explained the funds came from our checking and again told they see that and were escalating the check to be sent. I was given a supervisors name to ask for when calling back. Today on XX/XX/XXXX we went back to the Bank of America branch the agent called risk told the same thing as before again explained the situation and then told the cashiers check was in the hold dept when asking why we were told because they are verifying the check, the check they the Bank themselves were issuing! When the branch agent asked to speak to the supervisor who gave us his name on Thursday XX/XX/XXXX the branch agent was told they cant get to that supervisor directly. When the agent asked to speak to any supervisor she was placed on hold then diss on extend. When we asked who else to talk to or what else we should do we were told there is nothing. We now have {$1700.00} missing that Bank of America has held since XX/XX/XXXX and have no one who can or will give us any information about the missing money or how to get it back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76039
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: A safe balance account was opened with my Bank of America account without my permission and a debit card was shipped to my old address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A