Date Received: 2023-10-23
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: BANK OF AMERICA XXXX, ARIZONA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CLAIM FOR THE FOLLOWING FACTS : XXXX ON XX/XX/2023, A MOVEMENT APPEARED IN MY SAVINGS ACCOUNT NO. XXXX FOR THE AMOUNT OF {$2000.00} DLLS ( XXXX XXXX XXXX ), A MOVEMENT THAT I DID NOT AUTHORIZE, NOR DID I MAKE, SINCE I WAS UNABLE TO MAKE THOSE MOVEMENTS BECAUSE THAT DAY I WAS WORKING. XXXX AS OF XX/XX/2023, I HAD A BALANCE OF {$2300.00} ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX, THE AMOUNT OF {$2000.00} DLLS ( XXXX XXXX DOLLARS ) WAS DEPOSITED FROM MY SAVINGS ACCOUNT XXXX TO MY CHECKING ACCOUNT NO. XXXX. XXXX ON XX/XX/2023, THEY MADE A CHARGE OF {$6500.00} DLLS ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I DID NOT AUTHORIZE, A MOVEMENT THAT I DID NOT MAKE. XXXX THIS AMOUNT OF {$6500.00} DLLS ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX ) WAS CHARGED WITH AN INSUFFICIENT BALANCE. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX {$2200.00} DLLS ( XXXX XXXX XXXX XXXX DOLLARS ) XXXX EVEN IF I SUBMITTED A COMPLAINT ON XX/XX/2023, CASE CLAIM XXXX AND WARNED THAT I WAS BEING THE SUBJECT OF FRAUD, THEY CONTINUED TO MAKE MOVEMENTS IN MY ACCOUNTS ON XX/XX/2023, PRESENT ANOTHER CLAIM NUMBER : XXXX. XXXX ON XX/XX/2023, IT APPEARS ON MY STATEMENT OF ACCOUNT THAT BANK OF AMERICA XXXX XXXX AMOUNT OF {$6500.00} ( XXXX XXXX XXXX XXXX AND XXXX DOLLARS ) TO MY CHECKING ACCOUNT NO. XXXX. THIS MONEY RETURN WAS ON XX/XX/2023. XXXX ON XX/XX/2023, BANK OF AMERICA RETURNED TO MY ACCOUNT THE AMOUNT OF {$2200.00} DLLS ( XXXX XXXX XXXX XXXX DOLLARS ). XXXX ON XX/XX/2023, XXXX XXXX, COMPANY WHERE I WORK, MAKES A DEPOSIT IN THE AMOUNT OF {$200.00} DLLS ( XXXX XXXX DOLLARS ). XXXX EVEN THOUGH I FILED A COMPLAINT AGAINST THOSE CHARGES FROM XXXX XXXX XXXX XXXX XXXX XX/XX/2023, BANK OF AMERICA PAID THE AMOUNT OF {$6500.00} DLLS ( XXXX XXXX XXXX XXXX AND XXXX DOLLARS ) MOVEMENTS IN MY ACCOUNT THAT I DID NOT AUTHORIZE. XXXX ON XX/XX/2023, THEY CHARGED IN FAVOR OF XXXX XXXX XXXX XXXX XXXX XXXXHE AMOUNT OF {$2200.00} DLLS ( XXXX XXXX XXXX XXXX DOLLARS ) WITHOUT HAVING SUFFICIENT FUNDS FOR TRANSFERS THAT I DO NOT AUTHORIZE BY ANY WAY OR ELECTRONIC DEVICE. XXXX ON XX/XX/2023, BANK OF AMERICA RETURNED THE AMOUNT OF {$2200.00} DLLS ( XXXX XXXX XXXX XXXX DOLLARS ) TO MY ACCOUNT NO. XXXX. XXXX ON XX/XX/2023, BANK OF AMERICA AGAIN CHARGES THE AMOUNT OF {$2200.00} DLLS ( XXXX MI XXXX XXXX DOLLARS, A MOVEMENT THAT I DID NOT AUTHORIZE, RECOGNIZE, OR MAKE. XXXX I PRESENTED A COMPLAINT TO THE BANK, AND THEY DID NOT TAKE THE NECESSARY PRECAUTIONS. XXXX MANY OF THESE MOVEMENTS THAT WERE DONE ACCORDING TO MY COMPUTER OR MY PHONE, I COULD NOT PERFORM THEM. SINCE AT THAT MOMENT I WAS AT MY JOB, I DID NOT HAVE ACCESS TO DEVICES AT THAT MOMENT TO BE ABLE TO PERFORM THOSE MOVEMENTS. XXXX MY RECORD HAS BEEN AFFECTED BY YOUR MOVEMENTS, SINCE I AM IN THE PROCESS OF ACQUIRING CREDIT FROM A CREDIT INSTITUTION. XXXX IT HAS AFFECTED ME EMOTIONALLY. SO, I REQUIRE YOU TO UNDERSTAND THAT I AM NOT USED TO MAKING MISUSE OF MY CREDITS. I USUALLY BE CAREFUL. XXXX I STATE THAT I DO NOT HAVE XXXX BRAND DEVICES NOR DO I HAVE ANY RELATIONSHIP WITH XXXX XXXX XXXX XXXX XXXX XXXX BECAUSE OF THE ABOVE NARRATED AND EXPOSED, I REQUEST THE FOLLOWING : XXXX A DEPTH INVESTIGATION IS CARRIED OUT OF WHO IS THE BENEFICIARY OF XXXXXXXX XXXX XXXX XXXX XXXX XXXX. TO WHICH THOSE AMOUNTS WERE DEPOSITED. XXXX. CONDUCT A SEARCH OF MY RECORD AND BEHAVIOR REGARDING MY FINANCES AND ACQUISITION OF CREDITS. CHECK MY RECORD. YOU CAN VERIFY THAT IT IS MY CUSTOM TO MAKE THOSE MONEY MOVEMENTS. XXXX. RETURN THE AMOUNT OF. {$2500.00} DLLS ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) TO MY SAVINGS ACCOUNT AND/OR CHECKING ACCOUNT NO. XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85706
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Hello, Id like to bring your attention to a situation, when Bank of Americas irresponsible way of doing business jeopardizes the small businesses in XXXX XXXX and puts their ability to pay their employees under a huge risk. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX, Bank of America froze all our business accounts without any prior or proper notice ; we use these accounts for our daily transactions, payables and receivables. The BofA representative told us the legally polished line that the bank has the right to make a business decision to refuse service to anyone and is not obligated to provide an explanation, that " a formal letter dated on XX/XX/XXXX is mailed out '' and that when you were signing ton of disclosures when opening your accounts, you signed that disclosure too. The only accommodation they could offer, was to request a temporary lift on the accounts, that would allow me to withdraw the cash from our accounts within 24 hr. This created an operational chaos on top of the emotional distress, pressure and fear of how we are going to facilitate this whole operation in timely manner, so that my payable obligations are made, so that the store receivables get deposited to our new bank accounts, and most importantly so that we have everything ready and set to run the payroll for our employees. Some of my employees are unhoused or have temporary housing and they need their paychecks. I have to complete 35+ account set-ups per store for our normal operations, and 90 % of my receivables and payables are on autopay, which did not go through, and I am going to incur returned check fees, lates fees and I will have to call our vendors and give them explanations. This is extremely exhausting, humiliating and not fair. I am not questioning why they closed our accounts. I understand their right to do so, although I'd love to have an explanation. But I am questioning and complaining on HOW they are doing it. There must be a better way of treating their business clients. The banks must give their client a reasonable notice and time to transfer their accounts to another bank. they should not just freeze and close the business accounts, so that we cant pay our employees and meet our financial obligations. This is not right. This is not good business practice, and I question if this is legal at all. When I was speaking with one of their representatives today, I mentioned that I am going to complaint about this way of handling their business with XXXX and I am going to bring this issue to the attention of our legislators. Right after that conversation, another representative called me back about my claim, which signaled that there was something that BofA should either have not done, or they remembered about customer service when the client was already gone. Either way, once I am done with my operational havoc, I am going to reach out to legislators, and will explore my chances to bring in legal action against them or at least bring larger awareness about such issues. Someone needs to talk about it. The banks can not treat their business clients like this. They just cant. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91402
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023, I went on the XXXX XXXX website because there was a notification that my flight was canceled to call to get a new reservation. When I called XXXX they to me that in order to get a flight from XXXX back to XXXX I had to pay I argue with the agent for a while and ask why would I have to pay if XXXX canceled the flight, I could not get a flight back to XXXX XXXX on XX/XX/2023, so I continue to argue with the agent, and told him that I would book the flight however I was going to call someone higher in XXXX and complain, so I paid with my Bank America card XXXX, so I hung up and called XXXX complaint line I gave the agent my confirmation number and the telephone number I called, he told me to hold on so he could check, when he returned he started that the number was not a bank American number even though it was on their website, he went on to say that it was a scam. He told me to immediately call my bank to notify them and for me to change my password. I called BA and told them what had happened and they stated after checking my information that it was a fraud how ever because I paid them voluntarily that they could not give me a refund, so they gave me your website and another website to file a complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23234
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check to my business checking account at Bank of America via the mobile deposit app on Thursday, XXXX When I entered the amount of the check I made a typo and put in {$1400.00} instead of {$2400.00}. I notified the bank and they said it would be corrected when they processed the check. It was corrected when it was processed, however, Bank of America put the check on a 7 business day hold! The check cleared XXXX XXXX on XX/XX/ and the money was removed from the XXXX XXXX account. Bank of America will not explain why they are still holding the deposit despite the fact that they money has been transferred from XXXX XXXX to Bank of America. I have spoken to Bank of America 5 times and they opened a case to see if they could get the processing team to expedite the hold, but it has not happened. Can you please help me find out why Bank of America will not release the deposit which has already cleared XXXX XXXX?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XX/XX/ I have bee in & out of the hospital and doctor offices. I begin to use the funds in my Bank of America account after making payments with my cards for my out of pocket fees deductible and copays. After using my money in my account Bank of America dropped my credit balances on 2 credit cards from credit lines of XXXX to the balance of {$3200.00} and {$2900.00} actually charged balanced amounts and closed my cards. I called to find out why they done this and was told that BOA can lower the credit line whenever they wanted but provided no reason for the decision was made. Bank of America reported to the credit bureaus that I maxed out my cards and that they accounts were closed without notifying me. I deputed with the credit bureau XXXX and BOA send false delinquent payment info to the credit bureau when I was previously in good standing with no late or delinquent payments on my accounts. I reported Unfair Credit Reporting because I was approved for the XXXX XXXX XXXX XXXX XXXX over 2 months ago after BOA caused a chained reaction with my other credit cards causing my credit score to drop over XXXX points in 2 weeks because they reported every 3-4 days. Now I can not qualify for anything. My score went from XXXX to XXXX and they are still reporting. Once on the debit Relief Program all credit reporting is suppose to Stop. But they keep reporting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30012
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: This is a follow-up of my previously submitted complain ID XXXX which has been closed. I missed it to respond in time, thus I am opening a new complaint. The original complaint : " My credit card account had transferred to a collections company named XXXX XXXX XXXX XXXXXXXX without any notice. I found out when They called my wife number, but they never called me. They had the wrong number on file. The problem is that my credit card is now charged off as bad credit and accordingly reported to a credit bureaus. Due to this mistake in this process, I had no chance or was not aware to act. For that reason, I am asking you to delete this credit reporting. I did not receive notice via phone call, a letter or mail. The only attempt to call was my wife which was the number on file by mistake. I do not know how this happened. The bad credit reporting can stay for many years. It is not my fault because Bank of America did not properly inform me of this issue. This is not the first time this happened they closed my credit card account last year without proper notice. I talked to Bank of America and they reached out to my wife instead of mines. I wonder how they got my wife number. The collection company confirmed that the only number they got was the one on file from BOA. I could not respond or act on this issue, because I did not know or was properly informed of this issue. I contacted the escalation department today, but they told me rudely, " it is what it is and my problem ''. '' The " Resolution Specialist '', XXXX XXXX, located at the BOA HQ in XXXX, NC responded to that complaint. Here 's now my response : Quote XXXX XXXX : Prior to charge off, multiple attempts were made to contact you from our collection department - This is a flat out lie! Either they are intentionally lying or they made wrong notes in their records. BOA provided a record of the timeline of this credit card ending in XXXX. It states the date of the charge off was on XX/XX/XXXX. - Here is what I received from BOA : On XX/XX/XXXX I received a normal email about an " new online bill '' for this account. On the XXXX I received an email with subject " Credit Card canceled your bills in Bill Pay '' - Reason : Account is not eligible for ebills. You automatic payments were canceled ''. Still, no information about the charge-off to debt collection. And on XX/XX/XXXX, almost two weeks after the charge off date (! ) I receive a simple notification without any priority mark or so under the subject " Important Account Payment Information '' which states that XXXX XXXX XXXX will be servicing my account and will reach out for payment arrangements, but no wording about debt collection or charge off. For someone who is not familiar with the process does not understand immediately what this is about or the consequences. When I contacted BOA on the phone the call agent or banker informed me that the credit card ending XXXX has been already (!! ) charged off, meaning no chance of taking actions or fixing the issue anymore. The following days I (!! ) reached out out to BOA multiple times and spend hours on the phone without any success. BOA showed no interest or willingness to help in finding this issue. I even went to the BOA branch in XXXX, but they could not ( or did not want ) to help either. As a customer it feels like to run against walls and deal with a culture of ignorance and blockage. Regarding " running against walls and culture of ignorance and blockage '', it adds up that the Resolution Specialist XXXX XXXX does not provide any contact information of herself or her department, respectively. She only refers to the debt collection company, BUT they claim they neither have an impact on a resolution nor a human contact at BOA. It's an automated process with no option for a resolution other than collecting money. That being said, there is again no possibility to correct or fix the issue! For me the big problem is not paying off the balance, it's the credit reporting and the consequences for me. P.s. When you call the BOA XXXX in XXXX, NC ( XXXX ) where XXXX XXXX is located, there's only an automated system directing calls ( as usual! ) and when selecting " representative at this location '' the only answer is " dial 1 to get back to main menu '' or the call will be ended automatically with " good bye ''. This is symbolically for BOA 's business practices and dealing with customer complains. Another fact, XXXX XXXX XXXX did not contacted me, they reached out to my wife. They claimed that they had received my wifes number in the files provided by BOA. To my knowledge and memory my wife was not a co-owner of this credit card. Thus its not just inappropriate but also a breach of privacy for me. - Just saying. I might check legal advice if this issue is not being solved fairly. - And I could a few more other examples with BOA that went wrong to my disadvantage. Last but not least I would like to mention that as a freelancer I was financially hit very hard by the pandemic and still recover and have to pay off things. That being said, BOA should be more considerate when making such decisions with radical consequences. FYI, I have never left any debt unpaid ever, and I also paid off the other two BoA credits cards which I had back then besides XXXX. I am a BOA customer for over 20 years and this is now how you are being treated. Not being valued at all!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91302
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/XXXX my card was set up on autopsy my ending balance was XXXX $ I had an autopay set up for the amount of XXXX In order to change that amount I had to delete it and change the amount On that transaction it was a simple overlook. The amount of XXXX $ was my payoff During this time I had lost my mother and my family and I were grieving. My account had excellent standing. I never been late on a payment. I had not made that last payment of XXXX $ My account was never notified with a late payment and I had that set up to notify me. The account went into late fees and now I owe XXXX I contacted the credit card company and their understanding was clear forgive me for the late fees. Now my credit report has a negative impact on my score. I have worked very hard to keep my debt in good standing. The credit report is showing that late payment. Which was cleared up and paid. This one-time hit has cost me my credit report to show this negative impact. I would like to have this looked into. Someone who has nothing should not be a victim of shame on their credit report because this credit card company negligence on sending notices or having a good status on contacting this issue. The cost of XXXX has hurt my personal credit. I have good faith and that means something to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: **SECOND DISPUTE** This dispute is a follow up to my previous communication regarding the inaccuracies on my credit report, I received a response from BANK OF AMERICA XXXX XX/XX/2023. Regrettably, the response provided is alarmingly general, and the lack of specific details indicates that a thorough investigation was not conducted. The ( ATTACHED ) reply essentially confirms the accuracy of the reported account information without addressing the concerns I raised. It is imperative to note that the inaccuracies in my credit report have far-reaching consequences. Not only do these inaccuracies impact my credit score and financial standing, but they also have a damaging effect on my reputation and hinder my ability to access credit. The inaccuracies essentially constitute a form of defamation of character, as they unfairly tarnish my financial reputation. Such consequences are in direct violation of the spirit of fair and accurate credit reporting. Furthermore, the failure to conduct a comprehensive and good faith investigation is not in compliance with the legal obligations set forth under the Tennessee Consumer Protection Act ( Tenn. Code 66-28-516 ), which prohibits deceptive or unfair practices in trade and commerce that adversely affect the public interest. Given the gravity of the situation and the implications for my financial and personal well-being, it is imperative that Bank of America conducts a thorough and diligent investigation into the inaccuracies in my credit report. Failing to do so may necessitate further legal action to rectify the harm inflicted upon my financial and personal well-being.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37064
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: To Whom It May Concern : This correspondence is to address multiple garnishments from an established business checking account with Bank of America. Bank of America applied a second offset charge in the amount of {$1600.00} posted on XX/XX/23 to satisfy a delinquent Business credit card payment. Initially, an offset payment was posted on XX/XX/23 for the amount of {$170.00}. Once the first offset payment occurred, I contacted Bank of America and was informed by a representative that this charge was erroneous and that a Bank employee could not make a credit card payment without my authorization. During this contact, I filed a complaint with the representative to have the payment reversed and funds reapplied to my account. After this encounter, I never received any further correspondence providing the outcome regarding this complaint. It was not until the second offset that occurred on XX/XX/23 that I learned from Bank of America employees this garnishment occurred and will continue to do so to satisfy the credit card debt. Please kindly note multiple attempts were made to Bank of America to make suitable payment arrangements to stop the progression of collection efforts. Bank of America refused to lower payments with a reasonable and realistic payment plan. Further, Bank of America failed to provide any notice that garnishment would occur. It is noted on my account with Bank of America, I acknowledge and made several attempts to rectify this debt accordingly. At the recommendation of a supervisor, I wrote an email correspondence to the escalation team for assistance. Since this correspondence was sent shortly after the XX/XX/23 occurrence, I have not received any communication from Bank of America seeking to resolve this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I got a report from my credit bureau that had been sent to them by Bank of America. The report caused my credit score to take a giant dive. BofA felt the need to send a whole report because I had applied for a loan of {$500.00} from them and been refused. Couldn't they just report the refusal like everyone else? I'm not sure why they felt it was necessary to pound someone's credit score into the ground after offering a quick-fix loan to make it to the next payday. It doesn't really seem like helping was their intent. This is the second time they have done this to me ; although, this is the first time I have had access to the information they were sending out about me. The report has complete untruths on it and reports things that were not already reported for a reason. Bank of America obviously feels free to report whatever they wish and thinks they have no responsibility to be accurate. What they are doing is unlawful and spiteful. If they want me to take my business elsewhere, there are other ways to go about it. Also, I shouldn't have to file a lawsuit or become part of one to get help. I contacted Bank of America and I was told they just don't know what department they have that can help me, I should dispute is through the bureau they sent it to?!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 811XX
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A