Date Received: 2024-02-20
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I've had a checking account since 1982. Used irregularly, only to fund girls accounts. It is a " Regular Checking ''. They BoA, changed my account without my knowledge to an " Advantage Checking '' where it is charged if it falls below XXXX. It fell below in XXXX. Just noticed it. They are refusing to refund all the fees. There is no paperwork signed that said I would convert my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: 1. I opened the account on XX/XX/XXXX and they immediately charged me {$95.00} for yearly fees ( because it was the last day of the year ) 2. I made my payment on XXXX for {$5800.00} and even though my balance was XXXX for XXXX work days, the bank charged me an additional {$5800.00} on XXXX overdrafting my checking account. 3. I called on XX/XX/year> ( case number XXXX ) to request my money back and they claim the refund will take XXXX work days ( without paying me interest for my money ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85050
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Bank of America claim they don't have that information to give me even though I showed them ID my corporation information my certificate my corporation and everything they needed but they did not steal provided me with the information and denied my request for conversation even though they have and this has been going on for the last year but I've had account issues for the last XXXX years
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90047
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2023 I went into the XXXX XXXX Bank of America Branch to close my checking account. After showing my identification and properly answering the questions to confirm my identity. the bank representative XXXX informed me that I needed to open the BOA mobile app. to continue. I informed him that I was XXXX XXXX XXXX and did not have the mobile app. As I was there in person and properly proved who I was with my identification, I wanted to close my account. I explained that my husband ( co owner ) had passed away and that I was moving from XXXX to live with my son in XXXX and the nearest Bank of America branch would be two hours away and it would be inconvenient to continue to bank with Bank of America and thus wanted to close my account. I had {$60.00} on deposit and he refused to close my account and give me the money. Bank of America continues to assess a XXXX XXXX monthly service fee and has depleted the funds I had on account and the account is about to be overdrawn as a result of their service fees and refusal to close my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 61920
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I received the email that my bank account was closed on XX/XX/XXXX, I asked customer service the next day when I would receive the check for my refund, customer service told me that I would receive it within seven days, but after seven days I didn't receive the check, and I didn't receive any information in the mail ( i.e. XXXX XXXX and tracking number ). I have rent due XX/XX/XXXX, and almost all of my money is in that account, so I need to receive the check as fast as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2024-02-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-21
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Subject : Formal Request for Investigation and Removal of Incorrect Credit Reporting Information Dear Consumer Financial Protection Bureau, I hope this letter finds you well. My name is XXXX, and I am reaching out to bring to your attention a matter concerning the inaccurate reporting of late payments on my credit report, despite a prior agreement for their removal by the credit card company. The specific issue pertains to the following consumer protection laws : Fair Credit Reporting Act ( FCRA ) - Section 623 ( a ) ( 2 ) : I have observed that the credit card company has failed to honor its commitment to remove a 30-day late payment and a 60-day late payment from my credit report. According to the Fair Credit Reporting Act ( FCRA ) Section 623 ( a ) ( 2 ), inaccurate or unverifiable information must be corrected or removed promptly. The credit card company 's non-compliance with the agreed-upon removal is a clear violation of this provision. Fair Credit Reporting Act ( FCRA ) - Section 611 ( a ) ( 1 ) ( A ) : I have previously reached an agreement with the credit card company to have these late payments removed from my credit report, exercising my right under FCRA Section 611 ( a ) ( 1 ) ( A ) to dispute and correct inaccurate information. Despite the agreement, the late payments persist on my credit report, adversely impacting my creditworthiness. I kindly request the Consumer Financial Protection Bureau 's intervention to thoroughly investigate this matter and ensure the prompt removal of the inaccurate late payments from my credit report. Enclosed with this letter, you will find documentation supporting the agreement for removal and any relevant correspondence with the credit card company. Your swift attention to this matter is crucial in rectifying the inaccurate credit reporting and alleviating the negative impact on my credit history. Thank you for your assistance and dedication to upholding fair credit reporting practices. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2024-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-21
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I created a bank of america account and the next day it was closed for no reason.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10452
Submitted Via: Web
Date Sent: 2024-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX DC XXXX Subject : Complaint Regarding Overdraft Fees and Locked Card Policy by Bank of America Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Bank of America regarding a policy that allows payments to be posted even when a debit card is locked, resulting in overdraft fees. This practice has affected not only my accounts but, as I understand, has also been a significant issue for minority business owners disproportionately impacted by such fees. Account Details : Bank Name : Bank of America Account Number : [ Your Account Number ] ( Please omit or redact for security ) Incident Dates : [ Specific dates of the incidents ] Description of the Issue : On several occasions, despite having my debit card locked ( a feature offered by the bank for security purposes ), transactions were allowed to be processed, leading to my account being overdrawn. These instances resulted in overdraft fees being charged to my account despite my preventive measures to lock the card and avoid such situations. This indicates a systemic issue within Bank of America 's transaction processing and account management policies. I have attempted to resolve this matter directly with Bank of America through their customer service department. However, the responses could have been better, with no proper explanation or rectification of the charges provided. The persistence of this issue, alongside the historical context of Bank of America 's handling of overdraft fees, especially concerning minority business owners, raises serious concerns about the fairness and integrity of the bank 's practices. Request for Investigation : I urge the Consumer Financial Protection Bureau to thoroughly investigate this matter, focusing on my accounts and similar accounts that may have been adversely affected by Bank of America 's policies regarding locked cards and overdraft fees. It is crucial to ascertain the extent of this issue and ensure appropriate corrective measures are taken to prevent future occurrences. Moreover, investigating whether these practices disproportionately affect minority business owners would be critical in safeguarding the rights and interests of vulnerable customer segments. I am willing to provide further details and documentation as required to support this complaint. I look forward to your prompt response and action on this matter. Thank you for your attention to this issue and ongoing efforts to protect consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17050
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I was late. I have XXXX XXXX and had a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I asked for a consolidated statement. BOA gave me one, then two days later I got another late bill. I had no time to pay as they were past due when I PERSONALLY RECEIVED THEM AND BOA TOLD ME THEY WERE NOT RESPONSIBLE FOR USPS. THEY TWISTED THIS COMPLAINT into a nightmare for a sick, XXXX XXXX XXXX widow of XXXX years now. In XXXX I had to change the name from just XXXX XXXX XXXX to XXXX XXXX XXXX. It was because my XXXX XXXX I proved he was dead to all banks, etc. to straighten things out. Check before XXXX, please. You WILL see my late husbands name up until XXXX, he XXXX XX/XX/XXXX. I dislike this manner of treatment and it is definitely biased!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33967
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On Sunday XX/XX/XXXX I accessed my XXXX credit card and noticed my credit score had substantially decreased. I accessed my XXXX credit report through XXXX. In addition to the current credit accounts I own, an additional credit line was listed through Bank of America. Per the report the account was opened on XX/XX/2017, its current balance is {$6600.00} with a credit limit of {$6000.00}. On XX/XX/XXXX I contacted XXXX regarding the issue. They requested I contact Bank of America and initiate a fraud complaint. I called Bank of America on XX/XX/XXXX. They were unable to identify the account based on my name, social security number or the account details listed above. They initiated an investigation that I was told would take 7-10 business days, with final outcome being reported to the credit bureaus and taking up to 90 days to process. I relayed this information to XXXX who advised I report this issue to the FTC ( which led to this page ) and my local police. They also informed me that I can complete a dispute through XXXX which would be an independent process from the Bank of America investigation, and take up to 45 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19103
Submitted Via: Web
Date Sent: 2024-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A